Customer-obsessed science
Research areas
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November 11, 20265 min readStatic analysis of deployed networks helps reduce the risk that sensitive data leaks across partitions, supporting the security and reliability of global-scale networking.
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October 20, 20263 min read
Featured news
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CONSEQUENCES+REVEAL 20222022A critical need for industrial recommender systems is the ability to evaluate recommendation policies offline, before deploying them to production. Unfortunately, widely used off-policy evaluation methods either make strong assumptions about how users behave that can lead to excessive bias, or they make fewer assumptions and suffer from large variance. We tackle this problem by developing a new estimator
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UAI 20222022Despite the increasing relevance of forecasting methods, causal implications of these algorithms remain largely unexplored. This is concerning considering that, even under simplifying assumptions such as causal sufficiency, the statistical risk of a model can differ significantly from its causal risk. Here, we study the problem of causal generalization—generalizing from the observational to interventional
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Doctoral Dissertation2022The theme of this work is improving Computer-Assisted Pronunciation Training (CAPT) for the task of languages learning. The central hypothesis is that accuracy of ML models for the detection of pronunciation errors is impacted by the limited amount of training data available, and that this limitation can be overcome by using synthetic speech generation and end-to-end modelling; if a generative model that
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Recsys 2022 Workshop on Multi-Objective Recommender Systems2022Recommendations systems play a central role in improving customer experience on the Amazon retail website. Commonly, Learning-to-Rank (LTR) methods are employed to rank content, however these methods are subject to bias inherent in the observational data that they use for training. This paper studies a domain-specific self-selection bias, called Content Targeting Bias, introduced when content is generated
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Recsys 2022 Workshop on Knowledge-aware and Conversational Recommender Systems2022Amazon Customer Service (CS) provides real-time support for millions of customer contacts every year. While bot-resolver helps automate some traffic, we still see high demand for human agents, also called subject matter experts (SMEs). Customers outreach with questions in different domains (return policy, device troubleshooting, etc.). Depending on their training, not all SMEs are eligible to handle all
Collaborations
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