Customer-obsessed science
Research areas
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November 6, 2025A new approach to reducing carbon emissions reveals previously hidden emission “hotspots” within value chains, helping organizations make more detailed and dynamic decisions about their future carbon footprints.
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Featured news
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2025Task-Oriented Dialogue (TOD) systems have become increasingly important for real-world applications, yet existing frameworks face significant challenges in handling unstructured information, providing multilingual support, and engaging proactively. We propose SMART (Scalable Multilingual Approach for a Robust TOD System), a novel TOD framework that effectively addresses these limitations. SMART combines
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CIKM 20252025Search query understanding (QU) is an important building block of the modern e-commerce search engines. QU extracts multiple intents from customer queries, including intended color, brand, etc. One of the most important tasks in QU is predicting which product category the user is interested in. In our work we are tapping into query product type classification (Q2PT) task. Compared to classification of full-fledged
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2025Data perspectivism goes beyond majority vote label aggregation by recognizing various perspectives as legitimate ground truths. However, current evaluation practices remain fragmented, making it difficult to compare perspectivist approaches and analyze their impact on differ-ent users and demographic subgroups. To ad-dress this gap, we introduce PersEval, the first unified framework for evaluating perspectivist
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2025Existing outfit recommendation frameworks focus on outfit compatibility prediction and complementary item retrieval. We present a text-driven outfit generation framework, Text2Outfit, which generates outfits controlled by text prompts. Our framework supports two forms of outfit recommendation: 1) Text-to-outfit generation, where the prompt includes the specification for each outfit item (e.g., product features
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2025E-commerce stores increasingly use Large Language Models (LLMs) to enhance catalog data quality through automated regeneration. A critical challenge is accurately predicting missing structured attribute values across multilingual product catalogs, where LLM performance varies significantly by language. While existing approaches leverage general knowledge through prompt engineering and external retrieval
Collaborations
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