Customer-obsessed science


Research areas
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September 2, 2025Audible's ML algorithms connect users directly to relevant titles, reducing the number of purchase steps for millions of daily users.
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Featured news
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IEEE CDC 20252025Online advertising is typically implemented via real-time bidding, and advertising campaigns are then defined as extremely high-dimensional optimization problems. To solve these problems in light of large scale and significant uncertainties, the optimization problems are modularized in a manner that makes feedback control a critical component of the solution. The control problem, however, is challenging
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IEEE 2025 Workshop on Automatic Speech Recognition and Understanding2025Speech Recognition has seen a dramatic shift towards adopting Large Language Models (LLMs). This shift is partly driven by good scalability properties demonstrated by LLMs, ability to leverage large amounts of labelled, unlabelled speech and text data, streaming capabilities with autoregressive framework and multi-tasking with instruction following characteristics of LLMs. However, simple next-token prediction
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VLDB 20252025We propose OmniMatch, a novel joinability discovery technique, specifically tailored for the needs of data products: cohesive curated collections of tabular datasets. OmniMatch combines multiple column-pair similarity measures leveraging self-supervised Graph Neural Networks (GNNs). OmniMatch's GNN captures column relatedness by leveraging graph neighborhood information, significantly improving the recall
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2025 IEEE-RAS Humanoids2025Enabling robots to grasp objects specified through natural language is essential for effective human–robot interaction, yet it remains a significant challenge. Existing approaches often struggle with open–form language expressions and typically assume unambiguous target objects without duplicates. Moreover, they frequently rely on costly, dense pixel–wise annotations for both object grounding and grasp
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RecSys 2025 Workshop on Music Recommender Systems2025Personalization is a key requirement for most customer experiences in a music streaming service, such as landing page, station song sequencing, or search. A common approach is to develop dedicated personalization ML models, one for each experience, that directly integrate with all the personalization signals alongside experience-specific signals. However, this is not scalable as it is costly for each product
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