Customer-obsessed science
Research areas
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August 26, 20265 min readDiscounting the opinions of LLM judges with highly correlated outputs ensures that panels of judges reflect a true diversity of perspectives.
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August 21, 20269 min read
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July 30, 20268 min read
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July 9, 202610 min read
Featured news
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2026Recent work identified Super Weights, individual parameters whose removal degrades model performance by orders of magnitude. We show that this degradation due to pruning Super Weights does not universally apply to all LLMs. Furthermore, if these parameters are so important, Super Weight-aware training should be effective. We show the opposite. Training Super Weights in isolation (100 to 8,192 parameters
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ICML 2026 Workshop on Agents in the Wild2026Reward hacking arises when a model improves a proxy reward by exploiting shortcuts rather than solving the intended task. We study this failure mode through the geometry of reinforcement learning updates in language models and argue that hacking emerges when optimization drifts away from a stable low-dimensional learning trajectory. We analyze this drift through dominant singular directions of parameter
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2026Large Vision–Language Models (LVLMs) increasingly rely on retrieval to answer knowledge-intensive multimodal questions. Existing benchmarks overlook conflicts between visual and textual evidence and the importance of generating deflections (e.g., 'Sorry, I cannot answer...') when retrieved knowledge is incomplete. These benchmarks also suffer from rapid obsolescence, as growing LVLM training sets allow
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KDD 2026 Workshop on AI for Fraud and Abuse2026E-commerce stores face an evolving challenge in detecting fraudulent business registrations, as sophisticated actors continuously adapt their techniques to create deceptive accounts, rendering conventional post-registration measures increasingly inadequate. Realtime detection at the point of registration is further complicated by cold-start constraints and strict sub-second latency requirements. This paper
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KDD 2026 Workshop on Two-Sided Market Orientation2026Understanding why marketplace metrics change is a central problem in two-sided marketplace optimization. We study root cause attribution for metric changes in complex e-commerce systems, focusing on trade-offs between interpretability, efficiency, and causal validity. As a starting point, we extend a metric-decomposition method into a recursive metric-tree framework for multi-level root cause analysis,
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