Customer-obsessed science
Research areas
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August 21, 20269 min readExtendable framework enables testing agents on the full set of capabilities required to successfully complete a procedure, not isolated proxy tasks.
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July 30, 20268 min read
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July 9, 202610 min read
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Featured news
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2026Despite remarkable progress in text-guided image editing, generative models frequently fail to preserve visual object consistency, defined as the preservation of a subject’s key attributes throughout the editing process. We address this limitation through three contributions. First, we introduce ABO-Edit, a dataset specifically designed to study object consistency, comprising over 12,000 triplets of source
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KDD 2026 Workshop on Machine Learning in Finance2026Financial transaction time series are strongly shaped by recurring external events such as holidays, promotional campaigns, and settlement cycles. In practice, however, anomaly detection systems often evaluate these series without explicitly modeling event context, leading to excessive false positives during predictable event-driven fluctuations. We propose a context-aware framework based on impact-driven
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ASE 20262026Complex itemized bills from services such as cloud computing, healthcare, or telecommunications can be difficult to understand because the pricing terms that determine what a customer pays are straightforward, but the eligibility rules that determine whether a given line item, a single charge for a product and quantity, qualifies for a given price are scattered across user guides, service terms, and fine
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2026Visual grounding aims to associate free-form textual queries with specific regions in an image. While recent Multimodal Large Language Models (MLLMs) have demonstrated promising capabilities in this domain, they primarily excel at object-level grounding and often struggle with part-level grounding—an essential requirement for fine-grained tasks such as robotic manipulation. In this work, we introduce a
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2026LLM-based agents struggle to execute complex, multi-step Standard Operating Procedures (SOPs) that are fundamental to industrial automation. Existing benchmarks fail to capture the procedural complexity and tool orchestration demands of real-world workflows. We introduce SOP-Bench, a benchmark of 2,000+ tasks from human expert-authored SOPs across 12 business domains (healthcare, logistics, finance, content
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