Customer-obsessed science


Research areas
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September 2, 2025Audible's ML algorithms connect users directly to relevant titles, reducing the number of purchase steps for millions of daily users.
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Featured news
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2025We present GaRAGe, a large RAG benchmark with human-curated long-form answers and annotations of each grounding passage, allowing a fine-grained evaluation of whether LLMs can identify relevant grounding when generating RAG answers. Our benchmark contains 2366 questions of diverse complexity, dynamism, and topics, and includes over 35K annotated passages retrieved from both private document sets and the
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2025Open-vocabulary (OV) 3D object detection is an emerging field, yet its exploration through image-based methods remains limited compared to 3D point cloud-based methods. We introduce OpenM3D, a novel open-vocabulary multi-view indoor 3D object detector trained without human annotations. In particular, OpenM3D is a single-stage detector adapting the 2D-induced voxel features from the ImGeoNet model. To support
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Neural networks have lead to improvements in demand forecast accuracy for supply chain and retailers. These neural networks have been designed and trained on data representing their particular use cases. We investigate the zero-shot performance of those deep learning models on retail dataset outside of their original use case. As such, we focus on the hypothesis that this zero-shot performance of deep learning
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SigDial 2025 DSTC-12 Workshop2025Conversational analytics has been on the forefront of transformation driven by the advances in Speech and Natural Language Processing techniques. Rapid adoption of Large Language Models (LLMs) in the analytics field has taken the problems that can be automated to a new level of complexity and scale. In this paper, we introduce Theme Detection as a critical task in conversational analytics, aimed at automatically
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IJCAI 2025 Workshop on User-Aligned Assessment of Adaptive AI Systems2025Effectively assessing AI systems, particularly those operating in specialized domains or producing dynamic outputs, requires translating nuanced human expertise into scalable, quantitative measures. Traditional metrics often fall short in capturing qualitative requirements that domain experts intuitively grasp. This paper presents a novel framework that systematically transforms qualitative expert feedback
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