Customer-obsessed science
Research areas
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September 26, 2025To transform scientific domains, foundation models will require physical-constraint satisfaction, uncertainty quantification, and specialized forecasting techniques that overcome data scarcity while maintaining scientific rigor.
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Featured news
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Reinforcement Learning with Verifiable Rewards (RLVR) has emerged as a powerful framework for enhancing the reasoning capabilities of large language models (LLMs). However, existing approaches such as Group Relative Policy Optimization (GRPO) and its variants, while effective on reasoning benchmarks, struggle with agentic tasks that require iterative decision-making and refinement. We introduce MURPHY,
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NeurIPS 2025 Workshop on Multi-Turn Interactions in Large Language Models2025In real-world task-oriented dialogue (TOD) settings such as customer support for trip booking, banking, and healthcare, agents are required to strictly adhere to complex instructions while conducting multi-turn conversations with customers. These instructions are typically presented in natural language format and include general guidelines and step-by-step procedures with complex constraints. Existing TOD
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ARR 20252025Language models have demonstrated remarkable capabilities in reasoning tasks through test-time scaling techniques like best-of-N sampling and tree search. However, these approaches often demand substantial computational resources, creating a critical trade-off between performance and efficiency. We introduce STAND (STochastic Adaptive N-gram Drafting), a novel model-free speculative decoding approach that
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2025Task-Oriented Dialogue (TOD) systems have become increasingly important for real-world applications, yet existing frameworks face significant challenges in handling unstructured information, providing multilingual support, and engaging proactively. We propose SMART (Scalable Multilingual Approach for a Robust TOD System), a novel TOD framework that effectively addresses these limitations. SMART combines
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CIKM 20252025Search query understanding (QU) is an important building block of the modern e-commerce search engines. QU extracts multiple intents from customer queries, including intended color, brand, etc. One of the most important tasks in QU is predicting which product category the user is interested in. In our work we are tapping into query product type classification (Q2PT) task. Compared to classification of full-fledged
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