Amazon Glamazon Gay Pride Month LGBTQIA+ Black Lives Matter
From top left to bottom right: Luyolo Magangane, applied scientist; Ruiwei Jiang, research scientist; Sheeraz Ahmad, applied scientist; Liz Dugan, user experience researcher; Shane McGarry, data scientist; Abhinav Aggarwal, applied scientist.
Credit: Glynis Condon

Pride and prejudice: 6 Amazon scientists share their experiences

Scientists from glamazon, Amazon’s LGBTQIA+ affinity group, say this year's Pride Month is as much about solidarity as it is about celebration.

In most cities around the world June is considered Pride Month, where people celebrate diversity and inclusion. It usually culminates in a parade or march to promote the self-affirmation, equality, and visibility of the lesbian, gay, bisexual, transgender, queer or questioning, intersex, and asexual or allied (LGBTQIA+) community.

At Amazon, it's no different. There's a community of more than 7,000 employees from across the globe who are part of glamazon, an affinity group and employee network, whose mission is to connect those interested in LGBTQIA+ issues to company resources and to each other and to showcase Amazon’s acceptance in communities worldwide.

Given current events, particularly global protests resulting from the videotaped killing of George Floyd by law enforcement officials and the recent U.S. Supreme Court ruling upholding LGBTQIA+ equality, we asked some of the scientists within this affinity group about the significance of this year’s Pride Month.

Abhinav Aggarwal, applied scientist, Alexa Trust

Abhinav Aggarwal (pronouns: he/him/they/them) joined Amazon about nine months ago, after obtaining his PhD in computer science from the University of New Mexico in 2019. His work focuses on building customer trust by designing privacy-preserving machine learning algorithms for handling customer data.

Abhinav Aggarwal, applied scientist, Alexa Trust
Abhinav Aggarwal, applied scientist, Alexa Trust

“Since I joined Amazon, I’ve only had a very passive interaction with glamazon through emails. But I feel like the variety of topics discussed there is absolutely amazing. It’s not just LGBTQIA+ issues; there are thoughts about body positivity, gender pronouns, having pronouns on badges, and issues around diversity and inclusion,” he said.

“But I’d like to see more gender-neutral restrooms in the buildings and use of the ‘they’ pronoun by default,” he says. “Whenever I refer to someone I don’t personally know or even know of at all, I default to using ‘they/them’ as a pronoun. It would be nice to see this as common practice and not assuming someone’s gender based on familiarity with the name, which aligns with the removal of unconscious bias and helps with acceptance.”

With privacy and fairness in AI becoming an increasingly important topic, Aggarwal sees similar issues within his field.

“You don’t want your models for services like Alexa to give you results that are gender-biased, especially as we move towards a more gender-neutral world,” Aggarwal explains. “Ideally, our models should produce gender-agnostic results, and we must work backwards from this goal when defining gender-based fairness. That’s something I’ve felt a lot of pushback with within the industry, because the problem becomes far more complex if you talk about gender neutrality and the continuous spectrum of gender, instead of just the binary male or female.”

Aggarwal sees celebrating Pride Month as a step towards this awareness.

“I think these movements are absolutely necessary because they call out basic human rights against discrimination. They call out a very fundamental way of how we think we should be treated. LGBTQIA+ is a tag to help identify and understand ourselves better. It doesn’t change who we are as a person. It doesn’t change how technically advanced or skilled we are. It doesn’t change how we are going to perform at Amazon,” Aggarwal emphasizes.

“If the person is a good human being at heart, helps society and contributes to the general well-being of the nation, that’s what’s more important, independent of whether they are gay, lesbian, Black, white or associate themselves in any other way. Acknowledgement of this label-agnostic human existence is much more than man-made tags.”

Sheeraz Ahmad, applied scientist, Amazon SageMaker Ground Truth

Sheeraz Ahmad (pronouns: he/him) joined Amazon more than four years ago as a research scientist. Today, he works as an applied scientist on Amazon SageMaker Ground Truth team, an AWS data-labeling service that makes it easy to build highly accurate training data sets for machine learning.

Sheeraz Ahmad, applied scientist, Amazon SageMaker Ground Truth
Sheeraz Ahmad, applied scientist, Amazon SageMaker Ground Truth

Prior to Amazon, he received his PhD in computer science from the University of California San Diego (UCSD), where he focused on computational modeling of human and animal behavior in different domains, with the goals of gaining insights into the inner workings of the brain and developing behaviorally inspired machine learning models.

Ahmad, who grew up in Kanpur, India, previously earned his bachelor’s degree in electrical engineering from the prestigious Indian Institute of Technology Kanpur.

In Kanpur, Ahmad's experience was that being on the LGBTQIA+ spectrum was not well accepted, and he didn’t have many role models to follow. That changed after college when he moved to a larger city, Bangalore, and especially when he attended UCSD, where “I came across people who were out and proud and doing amazing things in life.”

Now, as an active member of Amazon’s glamazon affinity group, Ahmad is a role model himself. When he first joined Amazon, he appreciated glamazon’s support and attended events but found socializing difficult in some of the larger events. So for more than four years now, he’s organized monthly game nights, where a smaller group of glamazon members in Seattle get together to socialize and play board games. Even during the COVID-19 pandemic the tradition has continued, though online.

Pride Month is especially meaningful to Ahmad, but this year “the tone is more somber, understandably so.”

“There’s a lot going on, and as much as there is to celebrate, there’s so much more to be done. This month, as a gay man, my focus is more on being an ally for people who are going through their own struggles,” he says. “Gay men have faced discrimination and hardship, and we need to lean into those experiences, remember all the pain we’ve gone through, and be there for the womxn and our African-American brothers and sisters.

“I’m sharing with my friends, who tend to be somewhat conservative, how I have felt, based on my own experiences, and trying to relate how all members of the LGBTQIA+ community are feeling now, especially those who are African American. It’s important to be there for them, to be an ally, providing solidarity.”

“This year," Ahmad says, “feels less about celebration and more about solidarity.”

Liz Dugan, user experience researcher, Amazon Alexa

Liz Dugan (pronouns: she/her) joined Amazon earlier this year and during her onboarding experience learned about the glamazon affinity group. The voice user interface researcher, who earned a bachelor’s degree in psychology and a master’s degree in cognitive psychology from the University of Oklahoma, self-identifies as a queer, bisexual woman. She immediately felt welcomed by glamazon members.

Liz Dugan, user experience researcher, Amazon Alexa
Liz Dugan, UX researcher, Amazon Alexa

“Since I’ve been here, I’ve noted more and more people joining the group, and everyone is treated the same. People reach out and say, ‘How can we help you? Is there anything we can provide you? Please let us know if there’s anything you need.’ So you immediately feel as though this is a safe place.”

On this day, despite recent events, Dugan is more upbeat, as the Supreme Court has just ruled that a landmark civil-rights law protects gay and transgender workers from workplace discrimination. “An employer who fires an individual merely for being gay or transgender defies the law,” Justice Neil M. Gorsuch wrote for the majority in the court’s 6-to-3 ruling.

“So the LGBTQIA+ community just had a very historic win today. We wouldn’t be experiencing the moment we are today without Stonewall,” she says, referring to the 1969 New York City Stonewall riots that are considered one of the most important events leading to today’s fight for LGBTQIA+ rights.

“Everything we have today started with Stonewall, which was a riot started by trans people of color. So today we can live publicly and authentically and mostly safe from verbal abuse because of Black trans activists. Yet today we are still seeing those same populations being actively targeted and murdered without any real recourse or much publicity. Just within the past few days two Black trans women were murdered, and I’ve seen no one talk about it.”

“Some of the freedoms we enjoy today are because of Black trans women, and yet we continue to fail them as a privileged group of gay mostly white individuals, and we’re not doing enough to support the Black Lives Matter movement now. …We need to return to our roots and lift up our brothers and sisters who are suffering. They started the movement for us, and we need to be there for them now.”

Like other colleagues, Dugan feels like this year’s Pride Month is less a time to celebrate and more a time to continue pushing for progress.

“It’s a moment to return to our community’s roots. We still have problems,” she says. “We still have youth who don’t have homes and are struggling; we still have people who are discriminated against; we still have people who are being brutalized and murdered. So while we can be proud of what we’ve accomplished, we still have work to do. We have to carry our pride but still get our hands dirty. Stonewall wasn’t a celebration. Stonewall was a riot. So we have to keep fighting.”

Ruiwei Jiang, research scientist, Alexa Domains - HHO

Before joining Amazon as a research scientist, Ruiwei Jiang (pronouns: she/her) studied computational genetics in college, working in particular on human DNA. Her studies explored the adverse impact of pollution on human genetic encoding, comparing the short- and long-term effects of living in a polluted versus non-polluted environment.

Ruiwei Jiang, research scientist, Alexa Domains
Ruiwei Jiang, research scientist, Alexa Domains

“It might not sound super relevant to Alexa, but you're doing computation decks, working with a lot of data, writing code and doing a lot the analysis and building out of models, so that sort of became transferable knowledge,” she says.

Her role within the Alexa Household Organization, whose mission is to help Alexa help families stay organized and connected with one another, is to maintain the natural-language-understanding framework for features such as reminders, calendar tasks, weather, and recipes, as well as for creating models to improve customer retention.

“The world is moving towards conversational AI,” she says, “and it’s cool to be able to say you’re working in this field and developing models that are actually being used by customers, who are directly benefiting from it.”

Jiang is based in Amazon’s Vancouver office, where she’s experienced many positive actions from the glamazon affinity group, which have warmed her heart.

“They organize meetings in the office on a Sunday afternoon or Saturday morning, before the Pride parade, and hand out stickers. It’s a small thing, but it all adds up. Previous companies I’ve worked at have never really stood up as a corporation and been like ‘hey, we’re going to do something together for the Pride parade’. But at Amazon, it’s like ‘hey, let’s get together and show our support and be part of the community’, which is really inspiring.”

As a self-proclaimed ally, she can relate to the LGBTQIA+ community. “Growing up in Canada as a Chinese Canadian, I know how it feels to be to be left out and stigmatized and not feel like you're part of the group, or welcome. So I can imagine how other groups of people feel, even if I don’t have full visibility into all the problems and discrimination that they face. I think it’s important to stand up for what I think is right and not just have those values and keep it to myself.”

In light of recent events, she’s been impressed by the top-down communication at Amazon, from vice president to director level, with each leader taking the time to listen to employees and expressing their views that what’s happening to Black people in the U.S. isn’t right.

“We need to make the workplace more human than it is right now. We spend eight hours a day here, and we make friends. It’s also about keeping that diversity in hiring, which I think is one of the best ways to break down barriers, by having cross-community, cross-culture, cross-gender friendships and communications.”

Mentoring is another way Jiang promotes diversity and inclusion. “I’m what they call ‘women in tech’, and I’ve been in my career for about six years, so I think it’s important to mentor other women and girls, so they don’t feel left out or scared.”

Luyolo Magangane, applied scientist, Amazon Elastic Compute Cloud (EC2)

Located in South Africa, Luyolo Magangane (pronouns: he/him) joined Amazon just over a year ago, after a friend referred him for a machine learning role.

Luyolo Magangane, applied scientist, Amazon Elastic Compute Cloud (EC2)
Luyolo Magangane, applied scientist, Amazon Elastic Compute Cloud (EC2)

“I’m in the placement team, and we try to help customers have the best experience possible whenever they use AWS. So if a customer launches an EC2 instance, my team is in charge of the decision-making algorithm that chooses where to place that instance,” he explains.

Prior to Amazon, he studied electrical and computer engineering at the University of Cape Town and obtained a master’s degree in artificial intelligence at Stellenbosch University. He had a few jobs within the industry before joining Amazon.

He’s a member of Amazon’s glamazon affinity group, where he identifies as an ally and believes it’s important that others do too.

“Everyone should believe in the respect of the humanity of people first. When you meet someone, you have no context of their background or how they grew up. The only thing you know is that you are human, and they're also human. Your sexual orientation, gender identity, or racial identity doesn’t matter. It becomes much harder to be bigoted and to oppress someone if everyone starts from that perspective,” he says.

Magangane believes his support for the LGBTQIA+ community stems from his childhood, during which South Africa saw the end of apartheid, a system of institutionalized racial segregation from 1948 until the early 1990s.

“That was when [Nelson] Mandela was released from prison. That was when you could see the tides of change coming, from minority rule to democracy, which was incredible,” he explains.

“Every day I was encouraged to dream. And so, the benefit of being born in an environment like that led to me being born very free of prejudice. But because, historically, I come from a somewhat conservative background, I have a lot of friends and family who I care about who aren't as open minded as I think they could be.”

When he thinks about Pride and the Black Lives Matter movement and what society can learn from these events, he quotes Killer Mike, an American rapper, songwriter, actor, and activist: “It’s to ‘strategize, organize, and mobilize’, peaceful protests. It’s always done through people organizing, coming out, being peaceful, and saying that we believe what's happened is wrong and things need to change,” he says.

“I think part of that is not tolerating bigotry, which is one of the challenges you have to deal with in the Black community. You’re taught to pick and choose your battles, but you end up tolerating all those things that you don't battle, which only encourages it. You have to look bigotry in the eye and demand change. You cannot tolerate any of that. Even if institutions have to change, we’re demanding the change now.”

Shane McGarry, data scientist, Amazon Fashion

Shane McGarry (pronouns: they/them) joined Amazon earlier this year as a data scientist, focused on improving the company’s fashion catalogue using machine learning and other techniques “to create a stellar experience for our customers.”

Shane McGarry, data scientist, Amazon Fashion
Shane McGarry, data scientist, Amazon Fashion

McGarry, who identifies as non-binary, meaning they (McGarry prefers the pronouns they/them to he/she, thus the use of their, they, and them in this section) don’t exclusively identify as a man or a woman, recently earned their PhD in computer science from Maynooth University, about 25 minutes outside Dublin, Ireland, where their thesis work focused on improving the search experience within digital research environments (historical records, etc.) through visual search techniques.

Before joining Amazon, McGarry held several software development roles, where they encountered challenges.

“I’m non-binary, and I’m not traditionally masculine in any way shape or form, from my speech patterns to the way I carry myself,” McGarry explains. “What I found is that I was often ignored in ways that my colleagues with the same level of experience weren’t. When working with clients, if I dealt with them over email, they were receptive to my ideas, but when we started talking over the phone and they would hear my voice, suddenly they would become skeptical of what I was saying.”

McGarry says they encountered similar challenges with management.

“There were a lot of times when my opinion was brushed to the side, despite being proven consistently right. I would say ‘I see a problem; I think we should do this differently.’ They would ignore me, and no matter how many times I was proven right, I was never taken seriously.”

Affinity groups and diversity at Amazon

After joining Amazon, McGarry became involved in glamazon, one of 12 affinity groups within the company aimed at bringing employees together across businesses and locations around the globe. They’ve been impressed with glamazon and with their organization’s response to recent events related to the killing of George Floyd and how it’s recognizing Pride Month.

“The management within Amazon Fashion has really impressed me, especially within the past few weeks with everything that’s been occurring. …The president of our business had an all-hands meeting where she invited a global diversity and inclusion leader who has dealt with racial trauma. She talked to us about racial trauma, what it is, and how it affects people.”

Asked about lessons we can derive from recent current events, McGarry says, “In terms of the Black Lives Matter movement, it’s really important for us as individuals, as well as the company as a whole, to examine our racial biases that result from growing up in a culture that favors white people. Having a racial bias doesn’t make you a bad person. But refusing to acknowledge it, to examine it, and to work towards unlearning it, that’s where the problem lies.”

McGarry, who grew up in northeast Ohio within a deeply religious family, understands firsthand the challenges of dealing with bias and prejudice. For McGarry, Pride Month represents an opportunity to celebrate who they are without fear.

“As someone who grew up in the eighties and nineties in a deeply religious home where being gay wasn’t acceptable, and hearing messages from the community and church that gay people are evil, that God hates them, you get inundated with all of these negative messages, and you really begin to hate yourself, who you are, and you live in constant fear. So for me, Pride Month is about letting a lot of that go and celebrating yourself for who you are and really embracing it. At the same time, we have to remember our history, how far we’ve come, but yet how far we still need to go.”

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Amazon.com strives to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them a fast paced, technologically and friendly work environment. Amazon’s Digital Content and Commerce Services team (DCCS) powers ordering, subscriptions and vendor payments for all Amazon’s digital and subscription businesses including Prime, Amazon Video, Music, Alexa and Kindle. We process billions of digital transactions every year and enable our digital businesses to grow their businesses worldwide. We are seeking an experienced, results-driven economist to join our team and help build our next generation of digital solutions and offerings to delight Amazon customers.DCCS owns key customer facing experiences including content selection, subscriptions, pricing, availability, customer experience etc. You will build econometric models using our world class data systems and apply economic theory to solve business problems in a fast moving environment. Economists at Amazon will be expected to develop new techniques to process large data sets, address quantitative problems, and contribute to design of automated systems around the company.Economists will work closely with other research scientists, machine learning experts, and economists globally to design new frameworks that systematically identify low touch machine driven recommendations that propel customer growth while creating a meaningful economic impact for Amazon. Research science at Amazon is a highly experimental activity, although theoretical analysis and innovation are also welcome. Our economists and scientists work closely with software engineers to put algorithms into practice. They also work on cross-disciplinary efforts with other scientists within Amazon.The key strategic objectives for this role include:-Provide data-driven guidance and recommendations on strategic initiatives- Identify opportunities/tests that drive product discovery, new customer acquisition to drive growth.-Conduct, direct, and coordinate all phases of research projects, demonstrating skill in all stages of the analysis process, including defining key research questions, recommending measures, working with multiple data sources, evaluating methodology and design, executing analysis plans, interpreting and communicating results.
LU, Luxembourg
Are you a talented and inventive scientist with strong passion about Artificial Intelligence and Predictive Modeling? Would you like to develop Machine-Learning models by playing a key role within EU RME Predictive Analytics team? Our mission is to drive the Predictive Maintenance (PdM) and Spare Parts (SP) programs for Amazon EU Operations that consists of complex automation, sortation, robotic and materials handling systems.As Machine Learning Scientist you will be working with large distributed systems of data and providing predictive maintenance expertise for over 2000 maintenance engineers, managers and administrators by supporting the entire network managed by EU RME, which may include non-EU locations (such as Singapore, Australia and Japan). You will connect with world leaders in your field and you will be tackling ML challenges by carrying out a systematic literature review of Machine Learning methods applied to PdM. The appropriate choice of the ML methods and their implementation will be the key for the success of the PdM and Spare Parts programs.This role requires an individual with strong skills in the area of data science, Machine Learning and statistics. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail and outstanding ability in balancing technical leadership with strong business judgment to make the right decisions about model and method choices.Key Areas of Responsibilities:· Provide technical expertise to support team strategies that will take EU RME towards World Class predictive maintenance practices and processes, driving better equipment up-time and lower repair costs with optimized spare parts inventory and placement· Implement an advanced maintenance framework utilizing Machine Learning technologies to drive equipment performance leading to reduced unplanned downtime· Provide technical expertise to support the development of long-term spares management strategies that will ensure spares availability at an optimal level for local sites and reduce the cost of spares· Facilitate the access to data and tools for the larger Reliability Engineering team to drive reliability insights
CA, ON
The Economic Technology team (ET) is looking for a Data Scientist to join our team in building Reinforcement Learning solutions at scale. The ET applies Machine Learning, Reinforcement Learning, Causal Inference, and Econometrics/Economics to derive actionable insights about the complex economy of Amazon’s retail business. We also develop Statistical Models and Algorithms to drive strategic business decisions and improve operations. We are an interdisciplinary team of Economists, Engineers, and Scientists incubating and building day one solutions using cutting-edge technology, to solve some of the toughest business problems at Amazon.You will work with business leaders, scientists, and economists to translate business and functional requirements into concrete deliverables, including the design, development, testing, and deployment of highly scalable distributed services. You will partner with scientists, economists, and engineers to help invent and implement scalable ML, RL, and econometric models while building tools to help our customers gain and apply insights.This is a unique, high visibility opportunity for someone who wants to have business impact, dive deep into large-scale economic problems, enable measurable actions on the Consumer economy, and work closely with scientists and economists. We are particularly interested in candidates with experience building predictive models and working with distributed systems.As a Data Scientist, you bring business and industry context to science and technology decisions. You set the standard for scientific excellence and make decisions that affect the way we build and integrate algorithms. Your solutions are exemplary in terms of algorithm design, clarity, model structure, efficiency, and extensibility. You tackle intrinsically hard problems, acquiring expertise as needed. You decompose complex problems into straightforward solutions.
US, CA, Palo Alto
Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.Sponsored Products helps merchants, retail vendors, and brand owners succeed via native advertising that grows incremental sales of their products sold through Amazon. The Sponsored Products Ad Marketplace organization optimizes the systems and ad placements to match advertiser demand with publisher supply using a combination of machine learning, big data analytics, ultra-low latency high-volume engineering systems, and quantitative product focus. Our goals are to help buyers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and to build a major, sustainable business that helps Amazon continuously innovate on behalf of all customers.We are seeking an Applied Science Manager who has a solid background in applied Machine Learning and AI, deep passion for building data-driven products; ability to communicate data insights and scientific vision, and has a proven track record of leading both applied scientists and software engineers to execute complex projects and deliver business impacts.In this role, you will:· Lead a group of both applied scientists and software engineers to deliver machine-learning and AI solutions to production.· Advance team's engineering craftsmanship and drive continued scientific innovation as a thought leader and practitioner.· Develop science and engineering roadmap, run Sprint/quarter and annual planning, and foster cross-team collaboration to execute complex projects.· Perform hands-on data analysis, build machine-learning models, run regular A/B tests, and communicate the impact to senior management.· Hire and develop top talents, provide technical and career development guidance to both scientists and engineers in the organization.
US, WA, Seattle
Do you want to join Alexa AI -- the science team behind Amazon’s intelligence voice assistance system? Do you want to utilize cutting-edge deep-learning and machine learning algorithms to delight millions of Alexa users around the world?If your answers to these questions are “yes”, then come join us at the Alexa Artificial Intelligence team, which is in charge of improving Alexa user satisfaction through real-time metrics monitoring and continuous closed-loop learning. The team owns the modules that reduce user perceived defects and frictions through utterance reformulation, contextual and personalized hypothesis ranking.With the Alexa Artificial Intelligence team, you will be working alongside a team of experienced machine/deep learning scientists and engineers to create data driven machine learning models and solutions on tasks such as sequence-to-sequence query reformulation, graph feature embedding, personalized ranking, etc..You will be expected to:· Analyze, understand, and model user-behavior and the user-experience based on large scale data, to detect key factors causing satisfaction and dissatisfaction (SAT/DSAT).· Build and measure novel online & offline metrics for personal digital assistants and user scenarios, on diverse devices and endpoints· Create and innovate deep learning and/or machine learning based algorithms for utterance reformulation and contextual hypothesis ranking to reduce user dissatisfaction in various scenarios;· Perform model/data analysis and monitor user-experienced based metrics through online A/B testing;· Research and implement novel machine learning and deep learning algorithms and models.
US, WA, Seattle
Are you passionate about the use of Machine Learning to improve the experience for Alexa and Smart Home customers? We have a team that is making revolutionary leaps forward in this space and are in need of a Machine Learning Scientist. You will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of a new machine-learning driven product that will impact the lives of people you know every day.Great candidates for this position will have a passion for machine learning and signal processing and will have hands-on experience with product development. You will have the deep expertise to drive the ML vision for our products and technical breadth to make the right decisions about technology, models and methodology choices.As a Machine Learning Scientist at Amazon, you will connect with world leaders in your field working on similar problems. On this team you will analyze and model sensor data, smart home signals, and contextual data to create new experiences for customers. Meeting business requirements will involve combining several different machine learning algorithms with domain knowledge into sophisticated ML workflows. You will work with large distributed systems of data and will tackle Machine Learning challenges in Supervised, Unsupervised, and One-shot Learning, utilizing modern methods such as Deep Neural Networks and others. MLS’s have contributed to and are aware of the state-of-the-art in their respective field of expertise and are constantly focused on advancing the state-of-the-art for improving Amazon’s products and services.KEY RESPONSIBILITIES· Analyze and extract relevant information from large amounts of data to support new experiences for customers· Create novel ML approaches and apply them to achieve project goals· Build ML software and algorithms that cost-effectively scale to millions of customers· Work closely with other teams across Amazon to deliver platform features that require cross-team leadership· Ensure that the quality and timeliness of ML deliverables
IN, KA, Bangalore
What would you do if you had access to the world’s largest product catalog with billions of products, offers, images, reviews, searches, and much more? Amazon Selection and Catalog Systems is looking for an innovative and customer-focused applied scientist to improve the data quality of the world’s biggest product catalog, utilizing state-of-the-art machine learning techniques.An information-rich and accurate product catalog is a critical strategic asset for Amazon. It powers unrivaled product discovery, informs customers’ buying decisions, offers a large selection and positions Amazon as the first stop for our customers. Maintaining and improving the accuracy of product catalog is challenging due to sheer scale (billions of products in the catalog), diversity (products ranging from electronics to groceries to instant video across multiple languages) and multitude of input sources (millions of sellers contributing product data with different quality).You will conceive innovative solutions to measure and improve the quality of various aspects of our product catalog and influence the way millions of our customers discover and buy our products worldwide. The opportunity (puzzle to solve) is that there is no single solution as the problem scope is varied and diverse. The solutions you build will vary from simple rule based systems to machine learning, semantic analysis and text processing. You will have the opportunity to design new data analytical workflows at a scale rarely available elsewhere, utilizing state-of-the-art data science and machine learning tools such as Spark, Python, and Theano and Amazon’s cloud computing technologies such as Elastic Map Reduce (EMR), Kinesis, and Redshift. You will apply your knowledge in data science by creating algorithmic solutions that combine techniques such as clustering, pattern mining, predictive modeling, deep learning, statistical testing, information retrieval, and natural language processing and apply them to the voluminous data describing the products in the catalog and the customer interactions. You will evaluate with scientific rigor and provide inputs to business strategy and technical direction. You will collaborate with software engineering teams to integrate your algorithmic solutions into large-scale highly complex Amazon production systems.Responsibilities include:· Map business requirements and customer needs to a scientific problem.· Align the research direction to business requirements and make the right judgments on research/development schedule and prioritization.· Research, design, implement and deploy scalable machine learned models, including the application of state-of-art deep learning, to solve problems that matter to our customers in an iterative fashion.· Mentor and develop junior applied scientists and developers who work on data science problems in the same organization.· Stay informed on the latest machine learning, natural language and/or artificial intelligence trends and make presentations to the larger engineering and applied science communities.
IN, KA, Bangalore
What would you do if you had access to the world’s largest product catalog with billions of products, offers, images, reviews, searches, and much more? Amazon Selection and Catalog Systems is looking for an innovative and customer-focused applied scientist to improve the data quality of the world’s biggest product catalog, utilizing state-of-the-art machine learning techniques.An information-rich and accurate product catalog is a critical strategic asset for Amazon. It powers unrivaled product discovery, informs customers’ buying decisions, offers a large selection and positions Amazon as the first stop for our customers. Maintaining and improving the accuracy of product catalog is challenging due to sheer scale (billions of products in the catalog), diversity (products ranging from electronics to groceries to instant video across multiple languages) and multitude of input sources (millions of sellers contributing product data with different quality).You will conceive innovative solutions to measure and improve the quality of various aspects of our product catalog and influence the way millions of our customers discover and buy our products worldwide. The opportunity (puzzle to solve) is that there is no single solution as the problem scope is varied and diverse. The solutions you build will vary from simple rule based systems to machine learning, semantic analysis and text processing. You will have the opportunity to design new data analytical workflows at a scale rarely available elsewhere, utilizing state-of-the-art data science and machine learning tools such as Spark, Python, and Theano and Amazon’s cloud computing technologies such as Elastic Map Reduce (EMR), Kinesis, and Redshift. You will apply your knowledge in data science by creating algorithmic solutions that combine techniques such as clustering, pattern mining, predictive modeling, deep learning, statistical testing, information retrieval, and natural language processing and apply them to the voluminous data describing the products in the catalog and the customer interactions. You will evaluate with scientific rigor and provide inputs to business strategy and technical direction. You will collaborate with software engineering teams to integrate your algorithmic solutions into large-scale highly complex Amazon production systems.Responsibilities include:· Map business requirements and customer needs to a scientific problem.· Align the research direction to business requirements and make the right judgments on research/development schedule and prioritization.· Research, design, implement and deploy scalable machine learned models, including the application of state-of-art deep learning, to solve problems that matter to our customers in an iterative fashion.· Mentor and develop junior applied scientists and developers who work on data science problems in the same organization.· Stay informed on the latest machine learning, natural language and/or artificial intelligence trends and make presentations to the larger engineering and applied science communities.
US, CA, Cupertino
Are you a biochemistry research scientist? At Amazon, we are constantly inventing and re-inventing to be the most customer-centric company in the world. To get there, we need exceptionally talented, bright, and driven people. We are a smart team of doers that work passionately to apply cutting-edge advances in technology and to solve real-world problems that will transform our customers’ experiences in ways we can’t even imagine yet.As a Research Scientist, you will be working with a unique and gifted team that is developing exciting products and collaborating with cross-functional teams.Responsibilities:· Collaborate to define product specifications and protocols· Iterate through experimentation to identify optimal product parameters· Identify and qualify new materials· Ensure manufacturability across the design process· Contribute to design control and regulated protocols· Collaborate with engineering teams to design, implement, and harmonize solutions
US, WA, Seattle
** LOCATION CAN BE EITHER TEMPE, SEATTLE OR NASHVILLE**Amazon Transportation Services (ATS) Line Haul is looking for a talented Data Scientist who will own analytics and develop solutions to drive insights and optimization for Network Planning and Forecasting. As a member of this team, you will have an opportunity to be an innovator in Amazon Logistics and work with a group of talented program managers, product managers, research scientists, software developers, and business stakeholders to design the Amazon network of the future.This position requires innovative thinking, ability to quickly approach large ambiguous problems, technical and engineering expertise to rapidly research, validate, visualize, prototype and deliver solutions. This position also requires significant cross functional work and integration with transportation, tech, operations and finance. Successful candidates will thrive in a fast-paced environment.As you further your career as a Data Scientist at Amazon, you will focus on improving corporate reporting frameworks and data visualization. You will examine performance data, discover and solve real world problems related to forecasting, and build critical metrics and business cases. We are focused on your success and want to build and support strong pioneers within Amazon Transportation Services. You can expect to leverage your problem solving skills and have full ownership of the projects you work on.Responsibilities:· Perform complex data research to identify opportunities to reduce fulfillment costs as well as improve efficiencies and customer experience· Design, develop and establish KPIs to provide strategic insights to drive growth and performance· Ability to perform/own reoccurring and ad-hoc business intelligence projects, including the development of advanced statistical models that improve the forecasting capabilities of the Amazon transportation network· Develop standardized metrics to evaluate and benchmark pertaining to short and long term network planning and forecasting· Communicate complex insights to stakeholders, both verbally and in writing
US, NY, New York
Amazon Web Services is looking for world class scientists to join the research team within AWS Security Services. You would be entrusted with researching and developing core data mining and machine learning algorithms for various AWS security services like GuardDuty (https://aws.amazon.com/guardduty/) and Macie (https://aws.amazon.com/macie/). On this team, you will invent and implement innovative solutions for never-before-solved problems. If you have passion for security and experience with large scale machine learning problems, this will be an exciting opportunity.The AWS Security Services team builds technologies that help customers strengthen their security posture and better meet security requirements in the AWS Cloud. The team interacts with security researchers to codify our own learnings and best practices and make them available for customers. We are building massively scalable and globally distributed security systems to power next generation services.Key Responsibilities:· Rapidly design, prototype and test many possible hypotheses in a high-ambiguity environment, making use of both quantitative and business judgment· Collaborate with software engineering teams to integrate successful experiments into large scale, highly complex production services.· Report results in a scientifically rigorous way· Interact with security engineers and related domain experts to dive deep into the types of challenges that we need innovative solutions for
US, WA, Seattle
The Central AWS Econ team is dedicated to bringing the most trustworthy evidence-based analysis to the most strategic decisions for AWS leadership.Our studies impact strategic investments, service business model, resource allocation, product priorities and pricing models, go-to-market motions and more.This Senior economist role partners with AWS business leaders across the organization to define and deliver on economic questions that guide their most strategic decisions. The successful candidate will be a problem solver who enjoys diving into data, is excited by difficult modeling challenges and ambiguous starting points, and possesses strong communication skills to effectively interface and collaborate with product, finance, planning and business teams.Specific questions include developing supporting economics for new business model, evaluating the relationship between short and long term growth, mapping and affecting the customer journey through different AWS products and cloud technologies.The Central AWS Econ team is dedicated to answering these (and many more) questions using quantitative, economic and statistical methods.Key Responsibilities:· Identify and propose impactful economic studies based on business meetings· Lead / conduct economic studies, including developing and communicating practical implications to senior leadership· Mentor and develop junior economists and data scientists· Develop new repeatable data analysis pipelines to be used by non-economists
US, WA, Seattle
Amazon delights millions of customers around the world. Meet PI-Squared, the behind-the-scenes team, that enables our HR and Operations Leaders to make informed decisions and improve the overall experience of a million frontline employees and leaders throughout their journey at Amazon. Our diverse team of statisticians, machine learning experts, and social scientists strive to make Amazon HR the most scientific HR organization in the world. We form hypotheses about the best talent acquisition, talent retention, and talent development techniques, and then set out to prove or disprove them with experiments and careful data collection.The ambition of Amazon HR is to be the most scientific organization in the world. We bring data and machine learning into management science to deliver workforce, associate experience, and leadership insights so Amazon leaders can focus their efforts in ways that will engage, retain and grow their talents. You will have the opportunity to work with operation leaders across different business lines to gain deep insights into Amazons’ daily operation and directly impact productivity, quality, and safety of hundreds of thousands of employees’ everyday life.Roles and Responsibilities:(1) Undertake econometric / statistical analysis to measure impact of various initiatives in the HR space.(2) Design and measure experiments(3) Undertake qualitative analysis to augment the findings from quantitative studies(4) Build scalable analytic solutions using state of the art tools based on large datasetsThis role requires an individual with strong quantitative modeling skills and the ability to apply statistical/machine learning, econometric, and experimental design methods. Preference will be given to candidates with additional experience in qualitative analysis in a variety of settings such as focus groups, field studies, surveys, and observational studies.
US, WA, Seattle
Try Before You Buy (TBYB) team at Amazon Fashion is looking for an Applied Scientist to join us to build our next-generation personalized recommendation systems for Personal Shopper and Prime Wardrobe. In this role, you will be responsible for researching, developing, and deploying machine learning, computer vision, and NLP models to make customers' fashion shopping experience at Amazon engaging and joyful.The primary responsibilities of this role include:· · Build ETL pipelines to collect and process data· · Frame and transform ambiguous business challenges into science hypotheses. Design and implement offline and online experiments to evaluate them· · Develop prototypes to test new concepts/proposals for models and algorithms· · Design and build automated, scalable pipelines to train and deploy ML models