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In September 2016, Amazon introduced a new problem in conversational Al, the Alexa Prize, which challenged student teams to build a socialbot that could converse with Alexa on a wide range of topics. The socialbot differs from task-oriented dialog systems that address explicit user goals associated with a constrained domain, and also differs from chatbot systems that only handle social chitchat. The socialbot

Building conversational systems that enable natural language interactions with machines has been attractive to mankind since the early days of computing, as exemplified by earlier text-based systems such as ELIZA [Weizenbaum, 1966]. Previous work on conversational systems generally falls into two categories, task-oriented and socialbots. Task-oriented systems aim to help users accomplish a specific task

Gunrock is a social bot designed to engage users in open domain conversations. We improved our bot iteratively using large scale user interaction data to be more capable and human-like. Our system engaged in over 40,000 conversations during the semi-finals period of the 2018 Alexa Prize. We developed a context-aware hierarchical dialog manager to handle a wide variety of user behaviors, such as topic switching

This paper presents the second version of the dialogue system named Alquist competing in Amazon Alexa Prize 2018. We introduce a system leveraging ontology based topic structure called topic nodes. Each of the nodes consists of several sub-dialogues, and each sub-dialogue has its own LSTM-based model for dialogue management. The sub-dialogues can be triggered according to the topic hierarchy or a user intent

We describe our 2018 Alexa prize system (called ‘Alana’) which consists of an ensemble of bots, combining rule-based and machine learning systems. This paper reports on the version of the system developed and evaluated in the semifinals of the 2018 competition (i.e. up to 15 August 2018), but not on subsequent enhancements. The main advances over our 2017 Alana system are: (1) a deeper Natural Language

We present BYU-EVE, an open domain dialogue architecture that combines the strengths of hand-crafted rules, deep learning, and structured knowledge graph traversal in order to create satisfying user experiences. Rather than viewing dialogue as a strict mapping between input and output texts, EVE treats conversations as a collaborative process in which two jointly coordinating agents chart a trajectory through

We describe IrisBot, a conversational agent that aims to help a customer be informed about the world around them, while being entertained and engaged. Our bot attempts to incorporate real-time search, informed advice, and latest news recommendation into a coherent conversation. IrisBot can already track information on the latest topics and opinions from News, Sports, and Entertainment and some specialized

This paper describes the Tartan conversational agent built for the 2018 Alexa Prize Competition. Tartan is a non-goal-oriented socialbot focused around providing users with an engaging and fluent casual conversation. Tartan’s key features include an emphasis on structured conversation based on flexible finite-state models and an approach focused on understanding and using conversational acts. To provide

In domain classification for spoken dialog systems, correct detection of out-of-domain (OOD) utterances is crucial because it reduces confusion and unnecessary interaction costs between users and the systems. Previous work usually utilizes OOD detectors that are trained separately from in-domain (IND) classifiers, and confidence thresholding for OOD detection given target evaluation scores. In this paper

In this paper we present Fantom, a social chatbot competing in the Amazon Alexa Prize 2018. The system uses a dialog graph for retrieving an approximation of the current dialog context in order to find suitable response candidates in this context. The graph is gradually built using user utterances from actual interactions, and system responses suggested by crowd workers. To this end, we developed an automatic

One of the most interesting aspects of the Amazon Alexa Prize competition is that the framing of the competition requires the development of new computational models of dialogue and its structure. Traditional computational models of dialogueare of two types: (1) task-oriented dialogue, supported by AI planning models,or simplified planning models consisting of frames with slots to be filled; or (2)search-oriented

Recent speech synthesis systems based on sampling from autoregressive neural networks models can generate speech almost undistinguishable from human recordings. However, these models require large amounts of data. This paper shows that the lack of data from one speaker can be compensated with data from other speakers. The naturalness of Tacotron2-like models trained on a blend of 5k utterances from 7 speakers

Tree-structured LSTMs have shown advantages in learning semantic representations by exploiting syntactic information. Most existing methods model tree structures by bottomup combinations of constituent nodes using the same shared compositional function and often making use of input word information only. The inability to capture the richness of compositionality makes these models lack expressive power.

Managing risk is important to any E-commerce merchant. Various machine learning (ML) models combined with a rule set as the decision layer is a common practice to manage the risks. Unlike the ML models that can be automatically refreshed periodically based on new risk patterns, rules are generally static and rely on manual updates. To tackle that, this paper presents a data-driven and automated rule optimization

The current most popular method for automatic Natural Language Generation (NLG) evaluation is comparing generated text with human-written reference sentences using a metrics system, which has drawbacks around reliability and scalability. We draw inspiration from second language (L2) assessment and extract a set of linguistic features to predict human judgments of sentence naturalness. Our experiment using

This article presents a whisper speech detector in the far-field domain. The proposed system consists of a long short-term memory (LSTM) neural network trained on log-filterbank energy (LFBE) acoustic features. This model is trained and evaluated on recordings of human interactions with voice-controlled, far-field devices in whisper and normal phonation modes. We compare multiple inference approaches for

The state of the art in probabilistic demand forecasting [40] minimizes Quantile Loss to predict the future demand quantiles for different horizons. However, since quantiles aren’t additive, in order to predict the total demand for any wider future interval all required intervals are usually appended to the target vector during model training. The separate optimization of these overlapping intervals can

In this paper, we investigate the challenges of using reinforcement learning agents for question-answering over knowledge graphs for real-world applications. We examine the performance metrics used by state-of-the-art systems and determine that they are inadequate for such settings. More specifically, they do not evaluate the systems correctly for situations when there is no answer available and thus agents

Multi-fidelity methods are prominently used when cheaply-obtained, but possibly biased and noisy, observations must be effectively combined with limited or expensive true data in order to construct reliable models. This arises in both fundamental machine learning procedures such as Bayesian optimization, as well as more practical science and engineering applications. In this paper we develop a novel multi-fidelity

Deep neural networks are often brittle to superficial perturbations of their inputs; models that perform well offline on held-out data can still break under small amounts of naturally-occurring or adversarial shifts. We consider invariant representation learning (IRL), first proposed in the domain of speech recognition, as a simple, effective, and general extension to data augmentation. Rather than only