Graceful AI

How to make trained systems evolve gracefully.

As machine-learning-based decision systems improve rapidly, we are discovering that it is no longer enough for them to perform well on their own. They should also behave nicely toward their predecessors. When we replace an old trained classifier with a new one, we should expect a smooth transition and a peaceful transfer of decision powers.

Stefano 2.jpg
Stefano Soatto, vice president of applied science for AWS AI.
Credit: Todd Cheney

At Amazon Web Services (AWS), we are constantly working to improve the performance of our learning-based classification systems. Performance is typically measured by average error on test data that are representative of future use cases. We scientists get very excited when we can reduce the average error, and we hope that customers will be delighted when they replace the existing system with a new and improved one. 

However, it is possible for a new model to significantly improve average performance and yet introduce errors that the old model did not make. Those errors can be rare yet so detrimental as to nullify the benefit of the improved model. In some cases, post-processing pipelines built on top of a model can break. In other cases, users are so accustomed to the behavior of the old system that any introduced error contributes to a perceived “regression” in performance.

Regression in model update.png
When updating an old classifier (red) to a new one (dashed blue line), we correct mistakes (top right, white), but we also introduce new ones (negative flips, bottom-left, red). While on average, the errors decrease (from 57% to 42% in this toy example), regression can wreak havoc with downstream processing, nullifying the benefit of the update.
From "Positive-congruent training: Towards regression-free model updates"

You may have experienced this phenomenon when using the search feature in your photo collection. Occasionally, the provider updates the photo management software, presumably improving it. However, if an image that you were able to retrieve previously suddenly goes missing from the search, the natural reaction is surprise: How is this version any better? Give me the old one back!

When the software update occurs, the search feature is usually unavailable for a period of time; the larger your photo collection, the longer the interruption typically lasts. During this time, the system reprocesses old images to create indices and clusters them based on identities. If the model introduces new mistakes, old images may be left out of searches that used to retrieve them.

Which prompts the question, Why is it necessary to reprocess old data? Can we design and train new learning-based models in a manner that is compatible with previous ones, so that it is not necessary to reprocess the entire gallery?

These questions generally pertain to the need to train machine-learning-based systems, not in isolation, but in reference to other models. Specifically, we want the new models to be compatible with classifiers or clustering algorithms designed for the old models, and we want them to not introduce new mistakes. 

Compatible updates

Today, requirements beyond accuracy have begun to drive the machine learning process. These demands include explainability, transparency, fairness, and, now, compatibility and regression minimization. We call the ability to meet those demands “graceful AI”. 

We at AWS first faced this challenge when responding to a customer request to reduce the cost of re-indexing data, which can be significant for large photo collections. 

At the time, there was no literature on the topic. We trained a deep-learning model to minimize the average error while using the “classifier head” of an old model — the last few layers of the model, which issue the final classification decision. In other words, we forced the data representation computed by the new model to live in the same space as the old one, so the same clustering or decision rules could be used without the need to re-index old data. 

Backward-compatible model update.png
Without backward-compatible representation, updating the embedding model for a retrieval/search system means that all previously processed gallery features have to be recomputed by the new model (backfilling), as the new embedding cannot be directly compared with the old one. With a backward-compatible representation, direct comparison becomes possible, eliminating the need to backfill.
From "Towards backward-compatible representation learning"

If this approach worked, customers could start using new models immediately, with no re-indexing time or cost, and the old indexed data could be combined with the new. And it did work, as we described in the paper “Towards backward-compatible representation learning”, presented at last year's Conference on Computer Vision and Pattern Recognition (CVPR). It was the first paper in this increasingly important area of investigation in machine learning, around which we are organizing a tutorial at the upcoming International Conference on Computer Vision (ICCV).

For services that require more complex post-processing than clustering, it is paramount to minimize the number of new errors introduced by model updates. In a forthcoming oral presentation at CVPR, our team will present an approach that we call positive-congruent training, or PC training, which aims to train a new classifier without introducing errors relative to the old one. This is a first step towards regression constrained training. PC training is necessary to avoid rare but harmful mistakes that you wish to never make.

PC training is not just a matter of forcing the new model to mimic the old one — a process known as model distillation. Model distillation mimics the old model, including its errors; we want to be close to the old model only when it gets it right. 

Even when the average error is reduced to a minimum, it is still possible to reduce what we call the “negative flip rate” (NFR), which measures the percentage of new errors compared to the old model. This can be done by trading errors, keeping the average error rate constant (unless the average error rate is precisely zero, which is almost never the case in the real world). So minimizing the NFR is a separate criterion from the standard error rate, and PC training represents a new branch of research in machine learning.

It is possible for a new model to significantly improve average performance and yet introduce errors that the old model did not make. Those errors can be rare yet so detrimental as to nullify the benefit of the improved model.
Stefano Soatto

Machine-learning-based systems will continue to evolve, and eventually we will do away with the artificial separation of training (when the model parameters are learned from a fixed training dataset) and inference (when new data is presented to elicit a decision or action). As we make steps toward such “lifelong learning”, it is important for new models developed in the meantime to play nicely with existing ones. 

We have sown the first seeds of work in this area, but much remains to be done. As models are repeatedly updated, a growing set of compatibility constraints will ultimately weigh negatively on overall performance, much as backward compatibility with all previous versions makes some software so unwieldy. 

We are pleased that some of our models at AWS AI Applications are already backward-compatible, which means that customers will be able to upgrade to new models without having to change their processing pipelines or re-index old data. In 2021, any transfer of decision power should occur without drama. 

Modified models

Another version of the incompatibility problem arises when one wishes to deploy the same system on different devices with diverse resource constraints. One might, for instance, have a large and powerful model running in the cloud and smaller versions of it running on edge devices such as smartphones.

We’ve found that, to ensure compatibility, it’s not enough for the smaller models to approximate the accuracy of the large model; they also need to approximate its architecture. Again at the next CVPR, we will present a paper on “heterogeneous visual search”, which shows how to enforce this type of compatibility across platforms.

Finally, all of the above would be easier if deep neural networks were linear systems, and training consisted of minimizing a convex loss function. As we all know, this is not the case. The niche literature on linearizing deep neural networks has mostly focused on analyzing those networks’ behavior; their performance has been far below that of the full nonlinear, nonconvex originals. 

However, we have recently shown that, if linearization is done right, by modifying the loss function, the model, and the optimization, we can train linear models that perform just as well as their nonlinear counterparts. “LQF: Linear quadratic fine-tuning”, also to be presented at CVPR, describes modifying the architecture of a ResNet backbone by replacing ReLu with leaky ReLu, modifying the loss function from cross-entropy to least-square, and modifying the optimization by preconditioning using Kronecker factorization.

We are excited to continue exploring how these and other developments can lead to more transparent, more interpretable, and more “gracious” AI systems.

Related content

IN, KA, Bengaluru
Do you want to join an innovative team of scientists who use machine learning and statistical techniques to create state-of-the-art solutions for providing better value to Amazon’s customers? Do you want to build and deploy advanced ML systems that help optimize millions of transactions every day? Are you excited by the prospect of analyzing and modeling terabytes of data to solve real-world problems? Do you like to own end-to-end business problems/metrics and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then you may be a great fit to join the Machine Learning team for India Consumer Businesses. Machine Learning, Big Data and related quantitative sciences have been strategic to Amazon from the early years. Amazon has been a pioneer in areas such as recommendation engines, ecommerce fraud detection and large-scale optimization of fulfillment center operations. As Amazon has rapidly grown and diversified, the opportunity for applying machine learning has exploded. We have a very broad collection of practical problems where machine learning systems can dramatically improve the customer experience, reduce cost, and drive speed and automation. These include product bundle recommendations for millions of products, safeguarding financial transactions across by building the risk models, improving catalog quality via extracting product attribute values from structured/unstructured data for millions of products, enhancing address quality by powering customer suggestions We are developing state-of-the-art machine learning solutions to accelerate the Amazon India growth story. Amazon India is an exciting place to be at for a machine learning practitioner. We have the eagerness of a fresh startup to absorb machine learning solutions, and the scale of a mature firm to help support their development at the same time. As part of the India Machine Learning team, you will get to work alongside brilliant minds motivated to solve real-world machine learning problems that make a difference to millions of our customers. We encourage thought leadership and blue ocean thinking in ML. Key job responsibilities Use machine learning and analytical techniques to create scalable solutions for business problems Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes Design, develop, evaluate and deploy, innovative and highly scalable ML models Work closely with software engineering teams to drive real-time model implementations Work closely with business partners to identify problems and propose machine learning solutions Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model maintenance Work proactively with engineering teams and product managers to evangelize new algorithms and drive the implementation of large-scale complex ML models in production Leading projects and mentoring other scientists, engineers in the use of ML techniques About the team International Machine Learning Team is responsible for building novel ML solutions that attack India first (and other Emerging Markets across MENA and LatAm) problems and impact the bottom-line and top-line of India business. Learn more about our team from https://www.amazon.science/working-at-amazon/how-rajeev-rastogis-machine-learning-team-in-india-develops-innovations-for-customers-worldwide
US, WA, Seattle
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! We are forming a new organization within Prime Video to redefine our operational landscape through the power of artificial intelligence. As a Applied Scientist within this initiative, you will be a technical leader helping to design and build the intelligent systems that power our vision. You will tackle complex and ambiguous problems, designing and delivering scalable and resilient agentic AI and ML solutions from the ground up. You will not only write high-quality, maintainable software and models, but also mentor other scientists, influence our technical strategy, and drive engineering best practices across the team. Your work will directly contribute to making Prime Video's operations more efficient and will set the technical foundation for years to come. We're seeking candidates with strong experience in computer vision and generative AI technologies. In this role, you'll apply cutting-edge techniques in image and video understanding, visual content generation, and multimodal AI systems to transform how Prime Video operates at scale. Key job responsibilities • Lead the design and architecture of highly scalable, available, and resilient services for our AI automation platform. • Write high-quality, maintainable, and robust code to solve complex business problems, building flexible systems without over-engineering. • Act as a technical leader and mentor for other engineers on the team, assisting with career growth and encouraging excellence. • Work through ambiguous requirements, cut through complexity, and translate business needs into scalable technical solutions. • Take ownership of the full software development lifecycle, including design, testing, deployment, and operations. • Work closely with product managers, scientists, and other engineers to build and launch new features and systems. About the team This role offers a unique opportunity to shape the future of one of Amazon's most exciting businesses through the application of AI technologies. If you're passionate about leveraging AI to drive real-world impact at massive scale, we want to hear from you.
ES, B, Barcelona
Are you a scientist passionate about advancing the frontiers of computer vision, machine learning, or large language models? Do you want to work on innovative research projects that lead to innovative products and scientific publications? Would you value access to extensive datasets? If you answer yes to any of these questions, you'll find a great fit at Amazon. We're seeking a hands-on researcher eager to derive, implement, and test the next generation of Generative AI, computer vision, ML, and NLP algorithms. Our research is innovative, multidisciplinary, and far-reaching. We aim to define, deploy, and publish pioneering research that pushes the boundaries of what's possible. To achieve our vision, we think big and tackle complex technological challenges at the forefront of our field. Where technology doesn't exist, we create it. Where it does, we adapt it to function at Amazon's scale. We need team members who are passionate, curious, and willing to learn continuously. Key job responsibilities * Derive novel computer vision and ML models or LLMs/VLMs. * Design and develop scalable ML models. * Create and work with large datasets * Work with large GPU clusters. * Work closely with software engineering teams to deploy your innovations. * Publish your work at major conferences/journals. * Mentor team members in the use of your AI models. A day in the life As a Senior Applied Scientist at Amazon, your typical day might look like this: * Dive into coding, deriving new ML models for computer vision or NLP * Experiment with massive datasets on our GPU clusters * Brainstorm with your team to solve complex AI challenges * Collaborate with engineers to turn your research into real products * Write up your findings for publication in top journals or conferences * Mentor junior team members on AI concepts and implementation About the team DiscoVision, a science unit within Amazon's UPMT, focuses on advancing visual content capabilities through state-of-the-art AI technology. Our team specializes in developing state-of-the-art technologies in text-to-image/video Generative AI, 3D modeling, and multimodal Large Language Models (LLMs).
US, WA, Seattle
Are you excited to help customers discover the hottest and best reviewed products? The Discovery Tech team helps customers discover and engage with new, popular and relevant products across Amazon worldwide. We do this by combining technology, science, and innovation to build new customer-facing features and experiences alongside advanced tools for marketers. You will be responsible for creating and building critical services that automatically generate, target, and optimize Amazon’s cross-category marketing and merchandising. Through the enablement of intelligent marketing campaigns that leverage machine-learning models, you will help to deliver the best possible shopping experience for Amazon’s customers all over the globe. We are looking for analytical problem solvers who enjoy diving into data, excited about data science and statistics, can multi-task, and can credibly interface between engineering teams and business stakeholders. Your analytical abilities, business understanding, and technical savvy will be used to identify specific and actionable opportunities to solve existing business problems and look around corners for future opportunities. Your domain spans the design, development, testing, and deployment of data-driven and highly scalable machine learning solutions in product recommendation. As an Applied Scientist, you bring business and industry context to science and technology decisions. You set the standard for scientific excellence and make decisions that affect the way we build and integrate algorithms. Your solutions are exemplary in terms of algorithm design, clarity, model structure, efficiency, and extensibility. You tackle intrinsically hard problems, acquiring expertise as needed. You decompose complex problems into straightforward solutions. To know more about Amazon science, please visit https://www.amazon.science
IN, TS, Hyderabad
Do you want to join an innovative team of scientists who leverage machine learning and statistical techniques to revolutionize how businesses discover and purchase products on Amazon? Are you passionate about building intelligent systems that understand and predict complex B2B customer needs? The Amazon Business team is looking for exceptional Applied Science to help shape the future of B2B commerce. Amazon Business is one of Amazon's fastest-growing initiatives focused on serving business customers, from individual professionals to large institutions, with unique and complex purchasing needs. Our customers require sophisticated solutions that go beyond traditional B2C experiences, including bulk purchasing, approval workflows, and business-grade service support. The AB-MSET Applied Science team focuses on building intelligent systems for delivering personalized, contextual service experiences throughout the customer lifecycle. We apply advanced machine learning techniques to develop sophisticated intent detection models for business customer service needs, create intelligent matching algorithms for optimal service routing based on multiple variables including customer value, maturity, effort, and issue complexity, build predictive models to enable proactive service interventions, design recommendation systems for self-service solutions, and develop ML models for automated service resolution. As an Applied Scientist on the team, you will design and develop state-of-the-art ML models for service intent classification, routing optimization, and customer experience personalization. You will analyze large-scale business customer interaction data to identify patterns and opportunities for automation, create scalable solutions for complex B2B service scenarios using advanced ML techniques, and work closely with engineering teams to implement and deploy models in production. You will collaborate with business stakeholders to identify opportunities for ML applications, establish automated processes for model development, validation, and maintenance, lead research initiatives to advance the state-of-the-art in B2B service science, and mentor other scientists and engineers in applying ML techniques to business problems.
US, WA, Seattle
We are seeking a Principal Applied Scientist to lead research and development in automated reasoning, formal verification, and program analysis. You will drive innovation in making formal methods practical and accessible for real-world systems at cloud scale. Key job responsibilities - Lead research initiatives in automated reasoning, formal verification, SMT solving, model checking, or program analysis - Design and implement novel algorithms and techniques that advance the state of the art - Mentor and guide applied scientists, research scientists, and engineers - Collaborate with product teams to transition research into production systems - Define technical vision and strategy for automated reasoning initiatives - Represent AWS in the academic and research community - Drive cross-organizational impact through technical leadership About the team The Automated Reasoning Group at AWS develops and applies cutting-edge formal methods and automated reasoning techniques to ensure the security, reliability, and correctness of AWS services and customer applications. Our work innovates tools and services to perform verification at scale and apply them to build safe and secure systems at AWS. We are also pioneering the use of formal verification and automated reasoning to develop agentic systems, ensuring AI agents operate within defined safety boundaries.
US, WA, Bellevue
As an Applied Scientist on our Central Learning Solutions Team, you will play a critical role in driving the design, development, and delivery of learning programs and initiatives aimed at enhancing leadership and associate development within the organization. You will leverage your expertise in learning science, data analysis, and statistical model design to create impactful learning journey roadmap that align with organizational goals and priorities. Key job responsibilities Research and Analysis: - Conduct research on learning and development trends, theories, and best practices related to leadership and associate development - Analyze data to identify learning needs, performance gaps, and opportunities for improvement within the organization. - Use data-driven insights to inform the design and implementation of learning interventions. Program Design and Development: - Collaborate with cross-functional teams to develop comprehensive learning programs focused on leadership development and associate growth - Design learning experiences using evidence-based instructional strategies, adult learning principles, and innovative technologies. - Create engaging and interactive learning materials, including e-learning modules, instructor-led workshops, and multimedia resources. Evaluation and Continuous Improvement: - Develop evaluation frameworks to assess the effectiveness and impact of learning programs on leadership development and associate performance - Collect and analyze feedback from participants and stakeholders to identify strengths, areas for improvement, and future learning needs. - Iterate on learning interventions based on evaluation results and feedback to continuously improve program outcomes Thought Leadership and Collaboration: - Serve as a subject matter expert on learning science, instructional design, and leadership development within the organization - Collaborate with stakeholders across the company to align learning initiatives with strategic priorities and business objectives - Share knowledge and best practices with colleagues to foster a culture of continuous learning and development.
US, WA, Bellevue
Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. Do you get excited by aerospace, space exploration, and/or satellites? Do you want to help build solutions at Amazon Leo to transform the space industry? If so, then we would love to talk! Key job responsibilities Work cross-functionally with product, business development, and various technical teams (engineering, science, simulations, etc.) to execute on the long-term vision, strategy, and architecture for the science-based global demand forecast. Design and deliver modern, flexible, scalable solutions to integrate data from a variety of sources and systems (both internal and external) and develop Bandwidth Usage models at granular temporal and geographic grains, deployable to Leo traffic management systems. Work closely with the capacity planning science team to ensure that demand forecasts feed seamlessly into their systems to deliver continuous optimization of resources. Lead short and long terms technical roadmap definition efforts to deliver solutions that meet business needs in pre-launch, early-launch, and mature business phases. Synthesize and communicate insights and recommendations to audiences of varying levels of technical sophistication to drive change across Amazon Leo. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. About the team The Amazon Leo Global Demand Planning team's mission is to map customer demand across space and time. We enable Amazon Leo's long-term success by delivering actionable insights and scientific forecasts across geographies and customer segments to empower long range planning, capacity simulations, business strategy, and hardware manufacturing recommendations through scalable tools and durable mechanisms.
US, CA, Pasadena
Do you enjoy solving challenging problems and driving innovations in research? As a Research Science intern with the Quantum Algorithms Team at CQC, you will work alongside global experts to develop novel quantum algorithms, evaluate prospective applications of fault-tolerant quantum computers, and strengthen the long-term value proposition of quantum computing. A strong candidate will have experience applying methods of mathematical and numerical analysis to assess the performance of quantum algorithms and establish their advantage over classical algorithms. Key job responsibilities We are particularly interested in candidates with expertise in any of the following subareas related to quantum algorithms: quantum chemistry, many-body physics, quantum machine learning, cryptography, optimization theory, quantum complexity theory, quantum error correction & fault tolerance, quantum sensing, and scientific computing, among others. A day in the life Throughout your journey, you'll have access to unparalleled resources, including state-of-the-art computing infrastructure, cutting-edge research papers, and mentorship from industry luminaries. This immersive experience will not only sharpen your technical skills but also cultivate your ability to think critically, communicate effectively, and thrive in a fast-paced, innovative environment where bold ideas are celebrated. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices. This is not a remote internship opportunity. About the team Amazon Web Services (AWS) Center for Quantum Computing (CQC) is a multi-disciplinary team of theoretical and experimental physicists, materials scientists, and hardware and software engineers on a mission to develop a fault-tolerant quantum computer.
US, CA, Pasadena
We’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you’re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow. The Amazon Web Services (AWS) Center for Quantum Computing (CQC) in Pasadena, CA, is looking for a Quantum Research Scientist Intern in the Device and Architecture Theory group. You will be joining a multi-disciplinary team of scientists, engineers, and technicians, all working at the forefront of quantum computing to innovate for the benefit of our customers. Key job responsibilities As an intern with the Device and Architecture Theory team, you will conduct pathfinding theoretical research to inform the development of next-generation quantum processors. Potential focus areas include device physics of superconducting circuits, novel qubits and gate schemes, and physical implementations of error-correcting codes. You will work closely with both theorists and experimentalists to explore these directions. We are looking for candidates with excellent problem-solving and communication skills who are eager to work collaboratively in a team environment. Amazon Science gives you insight into the company’s approach to customer-obsessed scientific innovation. Amazon fundamentally believes that scientific innovation is essential to being the most customer-centric company in the world. It’s the company’s ability to have an impact at scale that allows us to attract some of the brightest minds in quantum computing and related fields. Our scientists continue to publish, teach, and engage with the academic community, in addition to utilizing our working backwards method to enrich the way we live and work. A day in the life Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be either a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be able to obtain a US export license. If you are unsure if you meet these requirements, please apply and Amazon will review your application for eligibility.