A child sits in a chair at a kitchen counter, wearing headphones while watching a Fire tablet
As children spend more hours in front of screens, it is increasingly important to investigate the effects of digital technology. Boston Children’s Hospital launched the Digital Wellness Lab, a research center providing science-based recommendations for parents and caretakers.

Amazon Kids links up with Boston Children’s Hospital’s Digital Wellness Lab

Science-based recommendations from the Digital Wellness Lab could inform the development of digital products that help children.

Parents worldwide are confronted with a similar question: What is the impact of screen time in the lives of their children?

As children spend more hours in front of screens, it becomes increasingly important to investigate the effects of digital technology on their brains, bodies, and behaviors.

To assist that effort, experts at Boston Children’s Hospital recently launched the Digital Wellness Lab, a research center providing practical, science-based recommendations for parents and caretakers on how to raise healthy children in the digital age.

Amazon Kids, one of the supporters of the initiative, provides free tools for parents to make choices about how their children interact with devices such as Amazon Fire tablets, Kindle e-readers, Echo smart speakers, and Fire TV.

The team says it hopes to utilize Digital Wellness Lab research as it continues to develop new products that help children explore quality content online while informing and empowering parents.

Officially launched in March, the Digital Wellness Lab is an evolution of the Center on Media and Child Health at Boston Children's Hospital, which had been investigating the impact of media use on children’s mental and physical health for almost 20 years.

Michael Rich and David Bickham
Michael Rich, left, is the founder and director of the Digital Wellness Lab. David Bickham, right, is the lab's research scientist lead.
Glynis Condon

For the past couple of decades, the amount and the quality of research in this field has increased significantly, but its results remained mostly restricted to academia.

“It struck me that, no matter how wonderful our research was, until we got it into the hands of the people who could actually change the digital environment, we were going to be spinning our wheels,” said pediatrician Michael Rich, the lab’s founder and director.

He notes that while the tech industry is highly competitive, this is a topic where companies are collaborating to address the common concern over impact of technology on children. The Digital Wellness Lab originated from the idea that, by working together with industry, science could foster real change in devices, platforms, and software in ways to promote the wellness of individuals and society.

Amazon Kids’ support for science

Karen Ressmeyer, Amazon Kids director of Family Trust, describes the alliance with the Digital Wellness Lab as a win-win situation.

“This collaboration provides us with new insights and data from the lab to help our mission of contributing to a positive digital environment,” she said.

The goal of Amazon Kids and Amazon Kids+ — a subscription service providing access to thousands of books, movies, TV shows, and educational curated content — is to give children the freedom to explore high-quality content in a kid-friendly environment within parameters set by their parents or caretakers.

Karen Ressmeyer, left, is Amazon Kids director of Family Trust. Catherine Teitelbaum, right,
Karen Ressmeyer, left, is Amazon Kids director of Family Trust. Catherine Teitelbaum, right, is principal, Family Trust at Amazon Kids.
Glynis Condon

Working with the Digital Wellness Lab furthers that goal in a unique fashion, according to Catherine Teitelbaum, principal, Family Trust at Amazon Kids. “With this partnership we are intentionally creating a forum to discuss ideas of all sizes and learn from researchers, academics, and clinicians as we look to constantly strengthen our commitment to the wellness of kids and families,” she said.

While tech companies like Amazon can conduct research on their own to address concerns about the impact of technology on children’s mental health, this arrangement offers the ability to develop fundamental research that is completely independent and agnostic to outcomes, noted Rich.

“Our goal is to offer a resource that can inform both sides of the paradigm — the producers and the consumers — to move what they create and what they consume toward a better place in terms of physical, mental and social health,” he said.

Investigating how technology affects children

At the moment, one of the main research questions related to wellness and technology is how the COVID-19 pandemic has changed the use of technology by children.

One of the first efforts by the Digital Wellness Lab was a national survey with parents of children from kindergarten to grade 12 that showed as kids’ media use increased during the pandemic, so did the frequency of arguments with their parents over that usage. However, the survey found that spike did not owe purely to kids streaming videos.

“We also found that over 70% of children were using these devices to connect with their family and their friends, and this was true across all age groups,” said David Bickham, research scientist lead at the Digital Wellness Lab. When asked if media use was helpful or hurtful for their children, more than half of the parents said it was helpful for their social relationships and educational achievements.

That more nuanced understanding is a departure from the historically high degree of polarization around this topic, Rich observed. “You were either for kids or for screens, but you couldn't be for both,” he said. Having had an earlier career as a screenwriter and filmmaker – which included working as assistant director to Akira Kurosawa in Japan – he knew that people who were making media were not out to hurt kids.

Bickham noted that, rather than trying to label whether media use is fundamentally good or bad, the lab is trying to identify these types of nuances.

Open research questions

Historically, this field of research hasn’t determined clear causal relationships between types of screen use and mental and physical health outcomes, which constitutes an important gap, according to Rich.

What we want to do is start to move from correlations to understanding what type of screen use contributes to which outcomes.
Michael Rich

“For example, we don't know whether playing violent video games makes kids more violent, or whether more violent kids are drawn to violent video games,” he explained. “We just see correlations, and what we want to do is start to move from correlations to understanding what type of screen use contributes to which outcomes.”

The way to get there, notes Rich, is through long-term longitudinal studies, a type of research that follows the subjects for several years and collects data on different variables periodically. The Digital Wellness Lab has a project to do exactly that. The Growing Up Digital project is a 10-year longitudinal study that plans to have at least one site in each of the six populated continents.

“We are going to follow two cohorts of children, from preschool to middle school, and from middle school to young adulthood, on an annual basis measuring in a deep way not just the screens they are actively using, but also those they are ambiently exposed to,” Rich noted.

The study will measure several outcomes related to learning, mental health, and physical health, such as sleep, exercise and nutrition.

The program is already underway in Australia and Canada, and the group is having conversations with institutions from countries like India and Brazil to set up the study in those geographies as well.

bchimage.png
The Digital Wellness Lab is an evolution of the Center on Media and Child Health at Boston Children's Hospital.
Courtesy of Boston Children's Hospital

The lab also hopes to look at how the use of technology differs across cultures. Previous work by the group looked into digital media usage and play in young children from the United States and Mexico. While, in the U.S., “media use may have displaced time dedicated to certain types of play,” the opposite was true in Mexico: “play seemed to facilitate or positively co-occur with media use.”

“When you think about not just the amount of time spent with screens, but the characteristics of technology use and cultural differences, you start to reveal a more nuanced understanding of how technology impacts kids and their development,” Bickham said.

According to Rich, researchers in this field are coming to realize that it's not about the total duration of screen use, but what we are doing on the screens and the context in which we are doing it. In order to empower families to evaluate what type of technology use is healthy for their children, the lab recently published the Family Digital Wellness Guide, which gives science-based practical advice on the topic for parents and caretakers.

Empowering families is also one of the main goals of Amazon Kids.

“That is so closely tied with our focus at Amazon Kids,” said Teitelbaum, “where we have a long history of building not just products that are safe for kids and designed for kids, but engaging with parents through our parent dashboard, providing them choices to shape their children’s use of media.”

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The Data Intelligence team is a new function within Amazon Customer Service (CS). We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI), Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As an Applied Scientist, you'll own the definition and implementation of customer-focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP to transform complex business requirements and customer needs into innovative technology solutions. Your expertise will be key in shaping data-driven strategies and addressing complex data challenges. With your expertise in AI, text analysis, embeddings, language modeling, and generation, you'll design and develop scalable AI-powered technology solutions, prioritize initiatives, drive data-driven insights, and deliver business impact. This position will advance applied science best practices, leverage data and AI to drive customer experience improvements, and set new global standards for customer experience. This role requires you to work with a cross-functional team, including scientists, engineers, and product managers, to develop scalable and maintainable AI solutions for both structured and unstructured data. The ideal candidate has strong technical skills in AI techniques (e.g., automated reasoning, reasoning, planning, knowledge representation), excellent written documentation skills, and experience with big data technologies. Success in this role requires combining deep business knowledge with hands-on technical skills to solve customer problems and address complex technical challenges. Key job responsibilities - Develop innovative solutions to complex problems (e.g., Automated Reasoning for Trusted AI-Enabled Customer Service). - Apply technical expertise to implement novel algorithms and modeling solutions, in collaboration with other scientists and engineers. - Analyze data and define metrics to identify actionable insights and measure improvements in customer experience. - Communicate results and insights to both technical and non-technical audiences through written reports, presentations, and internal/external publications. - Collaborate with product management and engineering teams to integrate and optimize models in production systems. A day in the life A typical day as an Applied Scientist in the Data Intelligence team involves combining business expertise with hands-on problem-solving in ML and AI. The role encompasses tackling complex data initiatives, ensuring alignment with customer needs and business objectives, and translating business requirements into practical AI-driven solutions. Working collaboratively with cross-functional teams, this position involves designing and enhancing AI models, focusing on efficiency, precision, and scalability. Daily activities include ensuring data quality, monitoring model performance, and generating actionable insights from vast amounts of information. Each day presents opportunities to resolve complex technical challenges, advance important AI projects, and conceive innovative ways to leverage data in transforming the customer experience. About the team The Data Intelligence team is a new function within Amazon Customer Service. We develop and apply Generative Artificial Intelligence (GenAI), Machine Learning (ML), and Natural Language Processing (NLP) techniques to enhance customer service associate and customer experiences.
US, CA, East Palo Alto
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Key job responsibilities Everyone on the team needs to be entrepreneurial, wear many hats and work in a highly collaborative environment that’s more startup than big company. We’ll need to tackle problems that span a variety of domains: computer vision, image recognition, machine learning, real-time and distributed systems. As an Applied Scientist, you will help solve a variety of technical challenges and mentor other scientists. You will tackle challenging, novel situations every day and given the size of this initiative, you’ll have the opportunity to work with multiple technical teams at Amazon in different locations. You should be comfortable with a degree of ambiguity that’s higher than most projects and relish the idea of solving problems that, frankly, haven’t been solved at scale before - anywhere. Along the way, we guarantee that you’ll learn a ton, have fun and make a positive impact on millions of people. A key focus of this role will be developing and implementing advanced visual reasoning systems that can understand complex spatial relationships and object interactions in real-time. You'll work on designing autonomous AI agents that can make intelligent decisions based on visual inputs, understand customer behavior patterns, and adapt to dynamic retail environments. This includes developing systems that can perform complex scene understanding, reason about object permanence, and predict customer intentions through visual cues. About the team Just Walk Out (JWO) is a new kind of store with no lines and no checkout—you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your account and send you a receipt. Check it out at amazon.com/go. Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! Our goal is to be Earths’ most customer centric company and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in computer vision, machine learning, distributed systems and hardware design.
US, CA, San Francisco
Join the next revolution in robotics at Amazon's Frontier AI & Robotics team, where you'll work alongside world-renowned AI pioneers to push the boundaries of what's possible in robotic intelligence. As a Member of Technical Staff, you'll be at the forefront of developing breakthrough foundation models that enable robots to perceive, understand, and interact with the world in unprecedented ways. You'll drive independent research initiatives in areas such as perception, manipulation, science understanding, locomotion, manipulation, sim2real transfer, multi-modal foundation models and multi-task robot learning, designing novel frameworks that bridge the gap between state-of-the-art research and real-world deployment at Amazon scale. In this role, you'll balance innovative technical exploration with practical implementation, collaborating with platform teams to ensure your models and algorithms perform robustly in dynamic real-world environments. You'll have access to Amazon's vast computational resources, enabling you to tackle ambitious problems in areas like very large multi-modal robotic foundation models and efficient, promptable model architectures that can scale across diverse robotic applications. Key job responsibilities - Drive independent research initiatives across the robotics stack, including robotics foundation models, focusing on breakthrough approaches in perception, and manipulation, for example open-vocabulary panoptic scene understanding, scaling up multi-modal LLMs, sim2real/real2sim techniques, end-to-end vision-language-action models, efficient model inference, video tokenization - Design and implement novel deep learning architectures that push the boundaries of what robots can understand and accomplish - Lead full-stack robotics projects from conceptualization through deployment, taking a system-level approach that integrates hardware considerations with algorithmic development, ensuring robust performance in production environments - Collaborate with platform and hardware teams to ensure seamless integration across the entire robotics stack, optimizing and scaling models for real-world applications - Contribute to the team's technical strategy and help shape our approach to next-generation robotics challenges A day in the life - Design and implement novel foundation model architectures and innovative systems and algorithms, leveraging our extensive infrastructure to prototype and evaluate at scale - Collaborate with our world-class research team to solve complex technical challenges - Lead technical initiatives from conception to deployment, working closely with robotics engineers to integrate your solutions into production systems - Participate in technical discussions and brainstorming sessions with team leaders and fellow scientists - Leverage our massive compute cluster and extensive robotics infrastructure to rapidly prototype and validate new ideas - Transform theoretical insights into practical solutions that can handle the complexities of real-world robotics applications About the team At Frontier AI & Robotics, we're not just advancing robotics – we're reimagining it from the ground up. Our team is building the future of intelligent robotics through innovative foundation models and end-to-end learned systems. We tackle some of the most challenging problems in AI and robotics, from developing sophisticated perception systems to creating adaptive manipulation strategies that work in complex, real-world scenarios. What sets us apart is our unique combination of ambitious research vision and practical impact. We leverage Amazon's massive computational infrastructure and rich real-world datasets to train and deploy state-of-the-art foundation models. Our work spans the full spectrum of robotics intelligence – from multimodal perception using images, videos, and sensor data, to sophisticated manipulation strategies that can handle diverse real-world scenarios. We're building systems that don't just work in the lab, but scale to meet the demands of Amazon's global operations. Join us if you're excited about pushing the boundaries of what's possible in robotics, working with world-class researchers, and seeing your innovations deployed at unprecedented scale.