Careers

Are you passionate to join an innovative team of scientists and engineers who use machine learning and AI techniques to create state-of-the-art solutions to help seller succeed on Amazon? The Selling Partner Selection Success org is looking for a Senior Applied Scientist to lead us on our mission to empower sellers to grow their business and provide a great customer experience. As a Senior Applied Scientist on our team of scientists and engineers, you will have opportunities to create significant impact on our systems, our business and most importantly, our customers as we take on challenges that can revolutionize the e-commerce industry. You will identify specific and actionable opportunities to solve business problems, propose state-of-the-art solutions and collaborate with engineering, and business teams for future innovation. You need to be a great translation between ambiguous business domains and rigorous scientific solutions, an expert at inventing and simplify, and a good communicator to surface insights and recommendations to audiences of varying levels of technical sophistication. Key job responsibilities - Use machine learning and AI techniques to create scalable seller-facing solutions - Analyze and extract relevant information from large amounts of Amazon's historical business data to help automate and optimize key processes - Design, development and evaluation of highly innovative models - Work closely with software engineering teams to drive real-time model implementations and new feature creations - Communicate with technical and business leadership to influence the scientific directions and advocate for the solutions

The Manipulation Robotics Organization at Amazon Robotics is at the forefront of building adaptable and intelligent robotics and manipulating capabilities for Amazon’s fulfillment centers. We have developed and deployed solutions at scale, such as Robin which has sorted more than 3B sorted packages. Our next generation systems include item manipulation systems such as Sparrow which picks and places individual items from cluttered totes. We use state-of-the-art methods in robotics, perception, grasping, generative AI, and behavioral cloning to invent the future for Amazon’s fulfillment centers. We are looking for an Applied Science Manager that is passionate not only about solving today’s complex robotic manipulation problems, but also about shaping and setting the visions for their team, and identifying what are the next set of priorities to tackle. They would partner with a talented and experienced team of applied scientists and engineers that have significant expertise developing and deploying technologies including building foundation models for perception and grasp learning, diffusion policies and sim2real transfer. Key job responsibilities As a manager of the team, you will be working with business partners, applied and research scientists, software development engineers, and product managers to accelerate technology development and and launch new automation solutions for robots across Amazon Robotics. You will have significant influence on our overall strategy by helping define science and engineering strategy, define product features, drive system architecture, and spearhead the best-practices that enable a quality product. You will learn a variety of technologies, development processes, and develop well-rounded skills such as leadership, and effective project management. You will also be accountable for building a strong development team and developing career plans for the scientists and engineers reporting to you. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Do you want to join a brand-new team building an AI system that would disrupt the industry? Do you enjoy dealing with ambiguity and working on hard problems in a fast-paced environment? Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Lex, Polly, Lambda, S3, and Kinesis to provide a truly frustration free and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. As a Data Scientist on our team, you will analyze data from massive data sets to categorize customer idiosyncrasies, identify outliers, and systematically detect anomalies that substantially affect the performance of our models. You will work closely with other senior technical leaders within the team and across AWS. You should know how to trace decisions in data from raw data through complex models to their impact business metrics. Experience with machine learning explainability is a plus. You should be able to translate well-defined business problems into data science problems and you solve these problems using appropriate assumptions, methodologies, and data science best practices. Our team is at an early stage, so you will have significant impact on our deliverables with no operational load from existing models/systems. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate, talented, and experienced people to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus. Learn more about Amazon Connect here: https://aws.amazon.com/connect/ Key job responsibilities Categorizing Customer Idiosyncrasies: As we expand to more customers, we are discovering that they use our product in very different ways and that poses issues for our models. Effectively summarizing these differences (for example, X% of customers do Y) would be immensely helpful. Detecting and Cleaning Up Outliers: We have situations where outliers have a huge impact on model outputs. You will help us develop mechanisms to clean up outliers for downstream consumption. Deep Diving Customer Issues: Customers have longstanding traditions and trusted formulas for managing their contact centers. When our formulas differ from theirs, we need to deep dive these discrepancies and determine if there is an issue with our model or if we are giving the customer better results than they are used to. Assessing Data Gaps: It's hard to estimate the weather in Seattle if the only data you have is the average weight of elephants in Zimbabwe. We know we don't have all the data we need, but we need to answer two related questions: (a) what features can we derive in creative ways from existing data sources? (b) can we estimate the benefit of getting a new data stream in terms of accuracy improvement? A day in the life Our team uses agile project management, so the DS calls in to our daily stand-up meeting in the morning to report status and explain their tasks for the day. Throughout the day, the DS will work with our product manager to discuss issues with our customers that require deep dives, work with our scientists to discuss model performance issues, and discuss software deliverables with our SDEs such as automation of data ingestion to save DS time, deployment of models, etc.

Do you want to define the scientific direction for how a global contact-center network forecasts demand, schedules its workforce, and optimizes operations in real time? The Eliza team within Amazon Connect (FCS) is looking for a Principal Research Scientist with a deep operations research specialization to set the research agenda in operations science — combinatorial optimization, queueing theory, stochastic modeling, and forecasting — and to translate that research into production systems that serve millions of customer interactions. As a Principal Research Scientist, you will be the senior technical voice for operations research across the org. You will identify the highest-leverage scientific problems, architect novel solutions, and drive them from research through production deployment. You will not sit apart from the work — you will remain deeply hands-on with data, models, and systems while raising the scientific bar for scientists and engineers around you. This is an individual-contributor Principal role: your influence comes from technical depth, invention, and the ability to move business and engineering roadmaps through scientific rigor. You will operate at the intersection of demand forecasting, workforce scheduling, and network optimization — applying combinatorial optimization to large-scale scheduling and resource-allocation problems and queueing theory to model contact-center dynamics under uncertainty, non-stationarity, and competing operational constraints at Internet scale — turning that reasoning into systems that continuously sense, predict, and optimize. Key job responsibilities - Set the multi-year research direction for operations research across contact-center demand prediction, workforce scheduling, and network optimization. - Design and deliver novel algorithms in combinatorial optimization (large-scale scheduling, resource allocation, integer/constraint programming) and queueing theory (contact-center modeling, staffing under stochastic arrivals), alongside stochastic modeling and time-series forecasting, that advance the state of the art while solving real operational problems. - Own end-to-end scientific solutions — from problem formulation and prototyping to production deployment — ensuring robustness, explainability, and seamless integration with existing systems. - Design rigorous experiments and evaluation methodology to validate hypotheses and quantify business impact; establish scientific-excellence mechanisms (metrics, benchmarks, peer review) that the broader science team adopts. - Partner with engineering, product, and operations teams to define data and logging requirements, get them prioritized on roadmaps, and translate scientific capabilities into measurable business outcomes. - Influence senior leadership through written papers and deep-dives, framing complex algorithmic trade-offs in clear business terms. - Mentor and raise the bar for applied and research scientists across the org while maintaining significant hands-on technical contribution. - Represent the team's science externally where appropriate (publications, patents, top-tier venues such as INFORMS, NeurIPS, ICML). A day in the life Your day blends hands-on science with technical leadership. You might spend the morning deep in data and models — prototyping a new combinatorial-optimization formulation for workforce scheduling or a queueing model for staffing under stochastic arrivals against production infrastructure — and the afternoon guiding fellow scientists through a hard optimization or stochastic-modeling problem, reviewing an experiment design, or aligning engineering partners on the data architecture needed to unlock the next capability. You'll drive technical discussions with the team and key stakeholders, and periodically write and present papers that shape the business and engineering roadmap.

Do you want to join a brand-new team building an AI system that would disrupt the industry? Do you enjoy dealing with ambiguity and working on hard problems in a fast-paced environment? Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Lex, Polly, Lambda, S3, and Kinesis to provide a truly frustration free and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. As a Data Scientist on our team, you will analyze data from massive data sets to categorize customer idiosyncrasies, identify outliers, and systematically detect anomalies that substantially affect the performance of our models. You will work closely with other senior technical leaders within the team and across AWS. You should know how to trace decisions in data from raw data through complex models to their impact business metrics. Experience with machine learning explainability is a plus. You should be able to translate well-defined business problems into data science problems and you solve these problems using appropriate assumptions, methodologies, and data science best practices. Our team is at an early stage, so you will have significant impact on our deliverables with no operational load from existing models/systems. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate, talented, and experienced people to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus. Learn more about Amazon Connect here: https://aws.amazon.com/connect/ Key job responsibilities Categorizing Customer Idiosyncrasies: As we expand to more customers, we are discovering that they use our product in very different ways and that poses issues for our models. Effectively summarizing these differences (for example, X% of customers do Y) would be immensely helpful. Detecting and Cleaning Up Outliers: We have situations where outliers have a huge impact on model outputs. You will help us develop mechanisms to clean up outliers for downstream consumption. Deep Diving Customer Issues: Customers have longstanding traditions and trusted formulas for managing their contact centers. When our formulas differ from theirs, we need to deep dive these discrepancies and determine if there is an issue with our model or if we are giving the customer better results than they are used to. Assessing Data Gaps: It's hard to estimate the weather in Seattle if the only data you have is the average weight of elephants in Zimbabwe. We know we don't have all the data we need, but we need to answer two related questions: (a) what features can we derive in creative ways from existing data sources? (b) can we estimate the benefit of getting a new data stream in terms of accuracy improvement? A day in the life Our team uses agile project management, so the DS calls in to our daily stand-up meeting in the morning to report status and explain their tasks for the day. Throughout the day, the DS will work with our product manager to discuss issues with our customers that require deep dives, work with our scientists to discuss model performance issues, and discuss software deliverables with our SDEs such as automation of data ingestion to save DS time, deployment of models, etc.

Do you want to join a brand-new team building an AI system that would disrupt the industry? Do you enjoy dealing with ambiguity and working on hard problems in a fast-paced environment? Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Lex, Polly, Lambda, S3, and Kinesis to provide a truly frustration free and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. As a Research Scientist on our team, you will find optimal combinatorial solutions to very large scale scheduling problems. You will work closely with other senior technical leaders within the team and across AWS. Our team is still at an early stage, so you will have significant impact on our deliverables with no operational load from existing models/systems. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate, talented, and experienced people to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus. Learn more about Amazon Connect here: https://aws.amazon.com/connect/ About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Amazon DynamoDB is a fully managed NoSQL database that serves more than 1 million customers and delivers single-digit millisecond performance at any scale. It supports individual tables over 200TB and sustains over half a million requests per second for hundreds of customers, with up to 99.999% availability. Behind that scale sits a large fleet of capacity that must be placed and balanced continuously. We are looking for an Applied Scientist to advance the science of capacity utilization and data placement across the DynamoDB fleet. You will work backwards from customer experience and fleet economics to find where capacity is used inefficiently, where scaling bottlenecks constrain the service, and where smarter data placement can raise utilization without degrading latency or availability. You will turn these findings into models and algorithms that inform capacity profile decisions and placement policy. You will partner closely with the DynamoDB teams to bring your inputs into production decisions. This is a customer-obsessed science role for a self-driven scientist. Many of the problems are not yet well defined and no textbook solution exists. You will frame the problem, extend state-of-the-art approaches or invent new ones, and drive the work to production impact with a strong bias for action. Key job responsibilities Identify capacity usage optimization opportunities across the DynamoDB fleet. Quantify the customer and cost impact of each opportunity. - Model the scaling bottlenecks of the service and characterize how they constrain placement and utilization. - Develop data placement approaches that balance customer experience (latency, availability, throughput headroom) against optimal capacity utilization. - Partner with the DynamoDB performance team to incorporate your inputs into capacity profile decisions and placement policy. Validate impact with production data. - Build components that integrate directly into production systems or that directly support the large systems making placement and capacity decisions. - Scrutinize the performance of your algorithms and software during implementation. Resolve root causes and leave systems easier to maintain. - Author or co-author papers for internal or external peer-reviewed venues when the work is novel and business considerations allow.

Amazon.com’s Product Detail Page team is looking for talented, motivated and passionate applied scientist to be part of the design and development of a highly scalable multi-tiered shopping application to provide the best possible online shopping experience for Amazon customers world-wide. Our team is comprised of talented applied scientists, developers, testers, program managers, designers and product managers tasked with the singular goal to create THE world's best buying experience. Scientists on this team develop the next-generation technologies and experiences that change how millions interact and shop online. To provide the best possible online shopping at the scale of the web requires ideas from every area of computer science, including distributed computing, large-scale system design, machine learning, natural language processing, data compression and user interface design; the list goes on and is growing every day. We need our scientists to be versatile and always eager to tackle new problems as we continue to push technology forward. Our team leverages sophisticated econometric, machine learning, and big data technologies to help customers to discover the right products at the right prices from millions of trusted sellers billions of times a day. If you are looking for a career-defining opportunity on one of the most customer centric and business impacting teams within Amazon, we’d love to hear from you. We are looking for an Applied Scientist to help build the next generation of Detail Page optimization algorithms. These new set of algorithms will incorporate the continually changing preferences of our customers and continue to scale with numerous new programs that Amazon is introducing for our customers. You will work with multiple Amazon businesses and programs to identify big business opportunities and propose new business features and technical systems to improve customer experience on Amazon Detail Page, Search Page and many other widgets throughout the website. You will be responsible for the quality of algorithm design and will get the opportunity to present your ideas and share results of your deliverables with Amazon executives on a frequent basis. You will get an opportunity to work with senior scientists to define and enforce broad, company-wide technical standards in optimization techniques, statistical modeling and simulation techniques, and/or data analytics.

The Sponsored Products and Brands (SPB) team at Amazon Ads is re-imagining the advertising landscape through state-of-the-art generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. Key job responsibilities This role will be pivotal in redesigning how ads contribute to a personalized, relevant, and inspirational shopping experience, with the customer value proposition at the forefront. Key responsibilities include, but are not limited to: - Contribute to the design and development of GenAI, deep learning, multi-objective optimization and/or reinforcement learning empowered solutions to transform ad retrieval, auctions, whole-page relevance, and/or bespoke shopping experiences. - Collaborate cross-functionally with other scientists, engineers, and product managers to bring scalable, production-ready science solutions to life. - Stay abreast of industry trends in GenAI, LLMs, and related disciplines, bringing fresh and innovative concepts, ideas, and prototypes to the organization. - Contribute to the enhancement of team’s scientific and technical rigor by identifying and implementing best-in-class algorithms, methodologies, and infrastructure that enable rapid experimentation and scaling. - Mentor and grow junior scientists and engineers, cultivating a high-performing, collaborative, and intellectually curious team. A day in the life As an Applied Scientist on the Sponsored Products and Brands Off-Search team, you will contribute to the development in Generative AI (GenAI) and Large Language Models (LLMs) to revolutionize our advertising flow, backend optimization, and frontend shopping experiences. This is a rare opportunity to redefine how ads are retrieved, allocated, and/or experienced—elevating them into personalized, contextually aware, and inspiring components of the customer journey. You will have the opportunity to fundamentally transform areas such as ad retrieval, ad allocation, whole-page relevance, and differentiated recommendations through the lens of GenAI. By building novel generative models grounded in both Amazon’s rich data and the world’s collective knowledge, your work will shape how customers engage with ads, discover products, and make purchasing decisions. If you are passionate about applying frontier AI to real-world problems with massive scale and impact, this is your opportunity to define the next chapter of advertising science. About the team The Off-Search team within Sponsored Products and Brands (SPB) is focused on building delightful ad experiences across various surfaces beyond Search on Amazon—such as product detail pages, the homepage, and store-in-store pages—to drive monetization. Our vision is to deliver highly personalized, context-aware advertising that adapts to individual shopper preferences, scales across diverse page types, remains relevant to seasonal and event-driven moments, and integrates seamlessly with organic recommendations such as new arrivals, basket-building content, and fast-delivery options. To execute this vision, we work in close partnership with Amazon Stores stakeholders to lead the expansion and growth of advertising across Amazon-owned and -operated pages beyond Search. We operate full stack—from backend ads-retail edge services, ads retrieval, and ad auctions to shopper-facing experiences—all designed to deliver meaningful value. Curious about our advertising solutions? Discover more about Sponsored Products and Sponsored Brands to see how we’re helping businesses grow on Amazon.com and beyond!

The R2L team is responsible for building the next generation supply chain for Amazon’s world-class ultra-fast customer experiences including Amazon Fresh groceries, Sub-Same Day, Amazon Now, and other soon-to-launch exciting new businesses. Join us and you'll be taking part in serving our customers in as fast as 30 minutes! We are looking for a Data Scientist to join our team and solve some of the most complex business problems! Key job responsibilities - Work with product managers, engineers, other scientists, and leadership to identify and prioritize complex problems. - Interview stakeholders to gather business requirements and translate business problems into data science or analytical problems - Design, develop, and evaluate highly innovative statistics and ML models - Guide and establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation - Proactively seek to identify business opportunities and insights and provide solutions to shape key business processes and policies based on a broad and deep knowledge of Amazon data, industry best-practices, and work done by other teams. A day in the life In this role, you will be a technical expert with significant scope and impact. You will work with Product and Supply Chain Managers, Business Intelligence Engineers, System Developers and other Scientists, to develop models that solve a wide range of complex and ambiguous business problems, with the main goal to improve customer experience, improve availability of products and reduce supply chain cost. A successful Data Scientist will have bias for action needed in a startup environment, with great leadership skills, proven ability to build and manage medium-scale modeling projects, identify data requirements, build methodology and tools that are statistically grounded. It will be a person who enjoys diving deep into data, doing analysis, discovering root causes, and designing long-term scientific solutions. We are seeking someone who can thrive in a fast-paced, high-energy and fun work environment where we deliver value incrementally and frequently. We look for individuals who know how to deliver results and show a desire to develop themselves, their colleagues, and their career. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team The R2L team is responsible for building the next generation supply chain for Amazon’s world-class ultra-fast customer experiences including Amazon Fresh groceries, Sub-Same Day, Amazon Now, and other soon-to-launch exciting new businesses. Join us and you'll be taking part in serving our customers in as fast as 30 minutes!