Workshops on trustworthy NLP help build community

In 2022, the Alexa Trustworthy AI team helped organize a workshop at NAACL and a special session at Interspeech.

The past year saw an acceleration of the recent trend toward research on fairness and privacy in machine learning. The Alexa Trustworthy AI team was part of that, organizing the Trustworthy Natural Language Processing workshop (TrustNLP 2022) at the meeting of the North American chapter of the Association for Computational Linguistics (NAACL) and a special session at Interspeech 2022 titled Trustworthy Speech Processing. Complementing our own research, our organizational work has the aim of building the community around this important research area.

TrustNLP keynotes

This year was the second iteration of the TrustNLP workshop, with contributed papers, keynote presentations from leading experts, and a panel discussion with a diverse cohort of panelists.

TrustNLP speakers.png
The keynote speakers at TrustNLP 2022 were, from left to right, Diyi Yang of Georgia Tech, Subho Majumdar of Splunk, and Fei Wang of Weill Cornell Medicine.

The morning session kicked off with a keynote address by Subho Majumdar of Splunk, on interpretable graph-based mapping of trustworthy machine learning research, which provides a framework for estimating the fairness risks of machine learning (ML) applications in industry. The Splunk researchers scraped papers from previous ML conferences and used the resulting data to build a word co-occurrence matrix to detect interesting communities in this network.

They found that terms related to trustworthy ML separated out into two well-formed communities, one centered on privacy issues and the other on demography and fairness-related problems. Majumdar also suggested that such information could be leveraged to quantitatively assess fairness-related risks for different research projects.

Diyi Yang of Georgia Tech, our second keynote speaker, gave a talk titled Building Positive and Trustworthy Language Technologies, in which she described prior work on conceptualizing and categorizing various kinds of trust.

Related content
Eliminating the need for annotation makes bias testing much more practical.

In the context of increasing human trust in AI, she talked about some of the published research from her group, ranging from formulating the positive-reframing problem, which aims to neutralize a negative point of view in a sentence and give the author a more positive perspective, to the Moral Integrity Corpus, a large dataset capturing the moral assumptions embedded in roughly 40,000 prompt-reply pairs. Novel benchmarks and tasks like these will prove a useful resource for building trustworthy language technologies.

In our final afternoon keynote session, Fei Wang of Weill Cornell Medicine gave a talk titled Towards Building Trustworthy Machine Learning Models in Medicine: Evaluation vs. Explanation. This keynote provided a comprehensive overview of the evolution of ML techniques as applied to clinical data, ranging from early works on risk prediction and matrix representations of patients using electronic-health-record data to more recent works on sequence representation learning.

Wang cautioned against common pitfalls of using ML methods for applications such as Covid detection, which include risks of bias in public repositories and Frankenstein datasets — hand-massaged datasets to get ideal model performance. He also emphasized the need for more robust explainability methods that can provide insights on model predictions in medicine.

TrustNLP panel

Our most popular session was the panel discussion in the afternoon, with an exciting and eclectic panel from industry and academia. Sara Hooker of Cohere for AI emphasized the need for more-robust tools and frameworks to help practitioners better evaluate various deployment-time design choices, such as compression or distillation. She also discussed the need for more-efficient ways of communicating research that can help policymakers play an active role in shaping developments in the field.

Ethan Perez of Anthropic AI argued the need for red-teaming large language models and how we could use existing language models to identify new types of weaknesses. Pradeep Natarajan of Alexa AI argued the need for communicating risks effectively by drawing on developments from old-school analytic fields such as finance and actuarial analysis.

Log-likelihood differences.png
This figure from "An empirical study on pseudo-log-likelihood bias measures for masked language models using paraphrased sentences" shows, for several different masked language models (MLMs), the log-likelihood differences between pairs of sentences in a standard dataset for evaluating bias. The sentences in each pair are the same, except that in one, references to a disadvantaged group have been replaced by references to an advantaged group. The small log-likelihood differences between sentences suggests that changes of wording elsewhere in the sentences can have a significant effect on the resulting bias measure.

Yulia Tsvetkov from the University of Washington argued that models with good performance on predefined benchmarks still fail to generalize well to real-world applications. Consequently, she argued, there is a need for the community to explore approaches that are adaptive to dynamic data streams. Several panel members also acknowledged the expanding landscape in research, including community research groups producing top-quality research, and there was a healthy discussion around the similarities and differences between research in academia and in industry.

TrustNLP papers

Lastly, we had our wonderful list of paper presentations. The workshop website contains the complete list of accepted papers. The best-paper award went to "An empirical study on pseudo-log-likelihood bias measures for masked language models using paraphrased sentences", by Bum Chul Kwon and Nandana Mihindukulasooriya. The researchers study the effect of word choices/paraphrases in log-likelihood-based bias measures, and they suggest improvements, such as thresholding to determine the presence of significant log-likelihood difference between categories of bias attributes.

All the video presentations and live recordings for TrustNLP-2022 are available on underline.

Interspeech session

The special session at Interspeech was our first, and the papers presented there covered a wide array of topics, such as adversarial attacks, attribute and membership inference attacks, and privacy-enhanced strategies for speech-related applications.

We concluded the session with an engaging panel focused on three crucial topics in trustworthy ML: public awareness, policy development, and enforcement. In the discussion, Björn Hoffmeister of the Alexa Speech group stressed the importance of educating people about the risks of all types of data leakage — not just audio recordings and biometric signals — and suggested that this would create a positive feedback cycle with regulatory bodies, academia, and industry, leading to an overall improvement in customer privacy.

Related content
Open-source library enables optimization of hyperparameters to maximize performance while meeting fairness constraints.

Google’s Andrew Hard highlighted the public’s desire to protect personal data and the risks of accidental or malicious data leakage; he stressed the need for continued efforts from the AI community in this space. On a related note, Bhiksha Raj of Carnegie Mellon University (CMU) suggested that increasing public awareness is a bigger catalyst for adoption of trustworthy-ML practices than external regulations, which may get circumvented.

Isabel Trancoso of the University of Lisbon stressed the pivotal role played by academia in raising general awareness, and she called attention to some of the challenges of constructing objective and unambiguous policies that can be easily interpreted in a diverse set of geographic locations and applications. CMU’s Rita Singh expanded on this point and noted that policies developed by a centralized agency would be inherently incomplete. Instead, she recommended a diverse set of — perhaps geographically zoned — regulatory agencies.

Multiple panelists agreed on the need for a concrete and robust measure for trustworthy ML, which can be reported for ML models along with their utility scores. Finally, Shrikanth Narayanan of the University of Southern California (also one of the session cochairs) provided concluding remarks, closing the session with optimism owing to the strong push from all sectors of the AI research community to increase trustworthiness in ML. The full set of papers included in the session are available on the Interspeech site.

We thank all the speakers, authors, and panelists for a memorable and fun learning experience, and we hope to return next year to discuss more exciting developments in the field.

Research areas

Related content

US, CA, San Francisco
Are you interested in a unique opportunity to advance the accuracy and efficiency of Artificial General Intelligence (AGI) systems? If so, you're at the right place! We are the AGI Autonomy organization, and we are looking for a driven and talented Member of Technical Staff to join us to build state-of-the art agents. As an MTS on our team, you will design, build, and maintain a Spark-based infrastructure to process and manage large datasets critical for machine learning research. You’ll work closely with our researchers to develop data workflows and tools that streamline the preparation and analysis of massive multimodal datasets, ensuring efficiency and scalability. We operate at Amazon's large scale with the energy of a nimble start-up. If you have a learner's mindset, enjoy solving challenging problems and value an inclusive and collaborative team culture, you will thrive in this role, and we hope to hear from you. Key job responsibilities * Develop and maintain reliable infrastructure to enable large-scale data extraction and transformation. * Work closely with researchers to create tooling for emerging data-related needs. * Manage project prioritization, deliverables, timelines, and stakeholder communication. * Illuminate trade-offs, educate the team on best practices, and influence technical strategy. * Operate in a dynamic environment to deliver high quality software.
US, CA, San Francisco
Join the next revolution in robotics at Amazon's Frontier AI & Robotics team, where you'll work alongside world-renowned AI pioneers to push the boundaries of what's possible in robotic intelligence. As an Applied Scientist, you'll be at the forefront of developing breakthrough foundation models that enable robots to perceive, understand, and interact with the world in unprecedented ways. You'll drive independent research initiatives in areas such as perception, manipulation, science understanding, locomotion, manipulation, sim2real transfer, multi-modal foundation models and multi-task robot learning, designing novel frameworks that bridge the gap between state-of-the-art research and real-world deployment at Amazon scale. In this role, you'll balance innovative technical exploration with practical implementation, collaborating with platform teams to ensure your models and algorithms perform robustly in dynamic real-world environments. You'll have access to Amazon's vast computational resources, enabling you to tackle ambitious problems in areas like very large multi-modal robotic foundation models and efficient, promptable model architectures that can scale across diverse robotic applications. Key job responsibilities - Drive independent research initiatives across the robotics stack, including robotics foundation models, focusing on breakthrough approaches in perception, and manipulation, for example open-vocabulary panoptic scene understanding, scaling up multi-modal LLMs, sim2real/real2sim techniques, end-to-end vision-language-action models, efficient model inference, video tokenization - Design and implement novel deep learning architectures that push the boundaries of what robots can understand and accomplish - Lead full-stack robotics projects from conceptualization through deployment, taking a system-level approach that integrates hardware considerations with algorithmic development, ensuring robust performance in production environments - Collaborate with platform and hardware teams to ensure seamless integration across the entire robotics stack, optimizing and scaling models for real-world applications - Contribute to the team's technical strategy and help shape our approach to next-generation robotics challenges A day in the life - Design and implement novel foundation model architectures and innovative systems and algorithms, leveraging our extensive infrastructure to prototype and evaluate at scale - Collaborate with our world-class research team to solve complex technical challenges - Lead technical initiatives from conception to deployment, working closely with robotics engineers to integrate your solutions into production systems - Participate in technical discussions and brainstorming sessions with team leaders and fellow scientists - Leverage our massive compute cluster and extensive robotics infrastructure to rapidly prototype and validate new ideas - Transform theoretical insights into practical solutions that can handle the complexities of real-world robotics applications About the team At Frontier AI & Robotics, we're not just advancing robotics – we're reimagining it from the ground up. Our team is building the future of intelligent robotics through innovative foundation models and end-to-end learned systems. We tackle some of the most challenging problems in AI and robotics, from developing sophisticated perception systems to creating adaptive manipulation strategies that work in complex, real-world scenarios. What sets us apart is our unique combination of ambitious research vision and practical impact. We leverage Amazon's massive computational infrastructure and rich real-world datasets to train and deploy state-of-the-art foundation models. Our work spans the full spectrum of robotics intelligence – from multimodal perception using images, videos, and sensor data, to sophisticated manipulation strategies that can handle diverse real-world scenarios. We're building systems that don't just work in the lab, but scale to meet the demands of Amazon's global operations. Join us if you're excited about pushing the boundaries of what's possible in robotics, working with world-class researchers, and seeing your innovations deployed at unprecedented scale.
US, CA, San Francisco
Join the next revolution in robotics at Amazon's Frontier AI & Robotics team, where you'll work alongside world-renowned AI pioneers to push the boundaries of what's possible in robotic intelligence. As a Senior Applied Scientist, you'll spearhead the development of breakthrough foundation models and full-stack robotics systems that enable robots to perceive, understand, and interact with the world in unprecedented ways. You'll drive technical excellence in areas such as perception, manipulation, science understanding, locomotion, manipulation, sim2real transfer, multi-modal foundation models and multi-task robot learning, designing novel frameworks that bridge the gap between state-of-the-art research and real-world deployment at Amazon scale. In this role, you'll combine hands-on technical work with scientific leadership, ensuring your team delivers robust solutions for dynamic real-world environments. You'll leverage Amazon's vast computational resources to tackle ambitious problems in areas like very large multi-modal robotic foundation models and efficient, promptable model architectures that can scale across diverse robotic applications. Key job responsibilities - Lead technical initiatives across the robotics stack, driving breakthrough approaches through hands-on research and development in areas including robotics foundation models, focusing on breakthrough approaches in perception, and manipulation, for example open-vocabulary panoptic scene understanding, scaling up multi-modal LLMs, sim2real/real2sim techniques, end-to-end vision-language-action models, efficient model inference, video tokenization - Guide technical direction for full-stack robotics projects from conceptualization through deployment, taking a system-level approach that integrates hardware considerations with algorithmic development, ensuring robust performance in production environments - Mentor fellow scientists while maintaining strong individual technical contributions - Collaborate with platform and hardware teams to ensure seamless integration across the entire robotics stack - Influence technical decisions and implementation strategies within your area of focus A day in the life - Design and implement novel foundation model architectures and innovative systems and algorithms, leveraging our extensive infrastructure to prototype and evaluate at scale - Guide fellow scientists in solving complex technical challenges across the full robotics stack - Lead focused technical initiatives from conception through deployment, ensuring successful integration with production systems - Drive technical discussions within your team and with key stakeholders - Conduct experiments and prototype new ideas using our massive compute cluster and extensive robotics infrastructure - Mentor team members while maintaining significant hands-on contribution to technical solutions About the team At Frontier AI & Robotics, we're not just advancing robotics – we're reimagining it from the ground up. Our team is building the future of intelligent robotics through innovative foundation models and end-to-end learned systems. We tackle some of the most challenging problems in AI and robotics, from developing sophisticated perception systems to creating adaptive manipulation strategies that work in complex, real-world scenarios. What sets us apart is our unique combination of ambitious research vision and practical impact. We leverage Amazon's massive computational infrastructure and rich real-world datasets to train and deploy state-of-the-art foundation models. Our work spans the full spectrum of robotics intelligence – from multimodal perception using images, videos, and sensor data, to sophisticated manipulation strategies that can handle diverse real-world scenarios. We're building systems that don't just work in the lab, but scale to meet the demands of Amazon's global operations. Join us if you're excited about pushing the boundaries of what's possible in robotics, working with world-class researchers, and seeing your innovations deployed at unprecedented scale.
CA, BC, Vancouver
Do you want a role with deep meaning and the ability to make a major impact? As part of Intelligent Talent Acquisition (ITA), you'll have the opportunity to reinvent the hiring process and deliver unprecedented scale, sophistication, and accuracy for Amazon Talent Acquisition operations. ITA is an industry-leading people science and technology organization made up of scientists, engineers, analysts, product professionals and more, all with the shared goal of connecting the right people to the right jobs in a way that is fair and precise. Last year we delivered over 6 million online candidate assessments, and helped Amazon deliver billions of packages around the world by making it possible to hire hundreds of thousands of workers in the right quantity, at the right location and at exactly the right time. You’ll work on state-of-the-art research, advanced software tools, new AI systems, and machine learning algorithms, leveraging Amazon's in-house tech stack to bring innovative solutions to life. Join ITA in using technologies to transform the hiring landscape and make a meaningful difference in people's lives. Together, we can solve the world's toughest hiring problems. Global Hiring Science owns and develops products and services using Artificial Intelligence and Machine Learning (ML) that enhance recruitment. We collaborate with scientists to build and maintain machine learning solutions for hiring, offering opportunities to both apply and develop ML engineering skills in a production environment. Key job responsibilities • Design and implement advanced AI models using the latest LLM and GenAI technologies to develop fair and accurate machine learning models for hiring. • Clearly and cogently present your work and ideas, and respond effectively to feedback. • Collaborate with cross-functional teams with Research Scientists and Software Engineers to integrate AI-driven products into Amazon’s hiring process. • Stay at the advance of AI research, continuously exploring and implementing new techniques in NLP, LLMs, and GenAI to drive innovation in hiring. • Implement advanced natural language processing models to extract insights from diverse data sources. • Ensure effective teamwork, communication, collaboration, and commitment across multiple teams with competing priorities. • Contribute to the scientific community through publications, presentations, and collaborations with academic institutions. About the team The mission of Global Hiring Science (GHS) is to improve both the efficiency and effectiveness of hiring across Amazon with assessments and interview improvements. We are a team of experts in machine learning, industrial-organizational psychology, data science, and measuring the knowledge, skills, and abilities that it takes to be successful at Amazon.
US, CA, San Francisco
Amazon has launched a new research lab in San Francisco to develop foundational capabilities for useful AI agents. We’re enabling practical AI to make our customers more productive, empowered, and fulfilled. In particular, our work combines large language models (LLMs) with reinforcement learning (RL) to solve reasoning, planning, and world modeling in both virtual and physical environments. Our research builds on that of Amazon’s broader AGI organization, which recently introduced Amazon Nova, a new generation of state-of-the-art foundation models (FMs). Our lab is a small, talent-dense team with the resources and scale of Amazon. Each team in the lab has the autonomy to move fast and the long-term commitment to pursue high-risk, high-payoff research. We’re entering an exciting new era where agents can redefine what AI makes possible. We’d love for you to join our lab and build it from the ground up! Key job responsibilities You will contribute directly to AI agent development in an applied research role, including model training, dataset design, and pre- and post-training optimization. You will be hired as a Member of Technical Staff.
US, WA, Seattle
PXTCS is looking for an economist who can apply economic methods to address business problems. The ideal candidate will work with engineers and computer scientists to estimate models and algorithms on large scale data, design pilots and measure impact, and transform successful prototypes into improved policies and programs at scale. PXTCS is looking for creative thinkers who can combine a strong technical economic toolbox with a desire to learn from other disciplines, and who know how to execute and deliver on big ideas as part of an interdisciplinary technical team. Ideal candidates will work in a team setting with individuals from diverse disciplines and backgrounds. They will work with teammates to develop scientific models and conduct the data analysis, modeling, and experimentation that is necessary for estimating and validating models. They will work closely with engineering teams to develop scalable data resources to support rapid insights, and take successful models and findings into production as new products and services. They will be customer-centric and will communicate scientific approaches and findings to business leaders, listening to and incorporate their feedback, and delivering successful scientific solutions. A day in the life The Economist will work with teammates to apply economic methods to business problems. This might include identifying the appropriate research questions, writing code to implement a DID analysis or estimate a structural model, or writing and presenting a document with findings to business leaders. Our economists also collaborate with partner teams throughout the process, from understanding their challenges, to developing a research agenda that will address those challenges, to help them implement solutions. About the team The People eXperience and Technology Central Science (PXTCS) team uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, wellbeing, and the value of work to Amazonians. PXTCS is an interdisciplinary team that combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal.
US, CA, San Francisco
The Amazon General Intelligence “AGI” organization is looking for an Executive Assistant to support leaders of our Autonomy Team in our growing AI Lab space located in San Francisco. This role is ideal for exceptionally talented, dependable, customer-obsessed, and self-motivated individuals eager to work in a fast paced, exciting and growing team. This role serves as a strategic business partner, managing complex executive operations across the AGI organization. The position requires superior attention to detail, ability to meet tight deadlines, excellent organizational skills, and juggling multiple critical requests while proactively anticipating needs and driving improvements. High integrity, discretion with confidential information, and professionalism are essential. The successful candidate will complete complex tasks and projects quickly with minimal guidance, react with appropriate urgency, and take effective action while navigating ambiguity. Flexibility to change direction at a moment's notice is critical for success in this role. Key job responsibilities - Serve as strategic partner to senior leadership, identifying opportunities to improve organizational effectiveness and drive operational excellence - Manage complex calendars and scheduling for multiple executives - Drive continuous improvement through process optimization and new mechanisms - Coordinate team activities including staff meetings, offsites, and events - Schedule and manage cost-effective travel - Attend key meetings, track deliverables, and ensure timely follow-up - Create expense reports and manage budget tracking - Serve as liaison between executives and internal/external stakeholders - Build collaborative relationships with Executive Assistants across the company and with critical external partners - Help us build a great team culture in the SF Lab!
US, NY, New York
Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. The Ad Response Prediction team in the Sponsored Products organization builds GenAI-based shopper understanding and audience targeting systems, along with advanced deep-learning models for Click-through Rate (CTR) and Conversion Rate (CVR) predictions. We develop large-scale machine-learning (ML) pipelines and real-time serving infrastructure to match shoppers' intent with relevant ads across all devices, contexts, and marketplaces. Through precise estimation of shoppers' interactions with ads and their long-term value, we aim to drive optimal ad allocation and pricing, helping to deliver a relevant, engaging, and delightful advertising experience to Amazon shoppers. As our business grows and we undertake increasingly complex initiatives, we are looking for entrepreneurial, and self-driven science leaders to join our team. Key job responsibilities As a Principal Applied Scientist in the team, you will: * Seek to understand in depth the Sponsored Products offering at Amazon and identify areas of opportunities to grow our business via principled ML solutions. * Mentor and guide the applied scientists in our organization and hold us to a high standard of technical rigor and excellence in ML. * Design and lead organization wide ML roadmaps to help our Amazon shoppers have a delightful shopping experience while creating long term value for our sellers. * Work with our engineering partners and draw upon your experience to meet latency and other system constraints. * Identify untapped, high-risk technical and scientific directions, and simulate new research directions that you will drive to completion and deliver. * Be responsible for communicating our ML innovations to the broader internal & external scientific community.
US, CA, San Francisco
Amazon AGI Autonomy develops foundational capabilities for useful AI agents. We are the research lab behind Amazon Nova Act, a state-of-the-art computer-use agent. Our work combines Large Language Models (LLMs) with Reinforcement Learning (RL) to solve reasoning, planning, and world modeling in the virtual world. We are a small, talent-dense team with the autonomy to move fast and the long-term commitment to pursue high-risk, high-payoff research. Come be a part of our journey! --- About the team We’re looking for a generalist software engineer to build and evolve our internal data platform. The team builds data-intensive services that ingest, process, store, and distribute multi-modal training data across multiple internal and external sources. This work emphasizes data integrity, reliability, and extensibility in support of large-scale training and experimentation workloads. The team also builds and maintains APIs and SDKs that enable product engineers and researchers to build on top of the platform. As research directions change, so does our data, and today the team is focused on hardening the platform to reliably deliver an evolving set of data schemas, sources, and modalities. By building strong foundations and durable abstractions, we aim to enable new kinds of tooling and workflows over time. The team will play a key role in shaping them as the research evolves. --- Key job responsibilities * Build and operate reliable, performant backend and data platform services that support continuous ingestion and use of multi-modal training data. * Identify and implement opportunities to accelerate data generation, validation, and usage across training and evaluation workflows from multiple internal and external sources. * Partner closely with Human Feedback, Data Generation, Product Engineering, and Research teams to evolve and scale the data platform, APIs, and SDKs. * Own projects end to end, from technical design and implementation through deployment, observability, and long-term maintainability. * Write clear technical documentation and communicate design decisions and tradeoffs to stakeholders across multiple teams. * Raise the team’s technical aptitude through thoughtful code reviews, knowledge sharing, and mentorship.
IN, KA, Bangalore
Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so, the WW Amazon Logistics, Business Analytics team is for you. We manage the delivery of tens of millions of products every week to Amazon’s customers, achieving on-time delivery in a cost-effective manner. We are looking for an enthusiastic, customer obsessed, Applied Scientist with good analytical skills to help manage projects and operations, implement scheduling solutions, improve metrics, and develop scalable processes and tools. The primary role of an Operations Research Scientist within Amazon is to address business challenges through building a compelling case, and using data to influence change across the organization. This individual will be given responsibility on their first day to own those business challenges and the autonomy to think strategically and make data driven decisions. Decisions and tools made in this role will have significant impact to the customer experience, as it will have a major impact on how the final phase of delivery is done at Amazon. Candidates will be a high potential, strategic and analytic graduate with a PhD in (Operations Research, Statistics, Engineering, and Supply Chain) ready for challenging opportunities in the core of our world class operations space. Great candidates have a history of operations research, and the ability to use data and research to make changes. This role requires robust program management skills and research science skills in order to act on research outcomes. This individual will need to be able to work with a team, but also be comfortable making decisions independently, in what is often times an ambiguous environment. Responsibilities may include: - Develop input and assumptions based preexisting models to estimate the costs and savings opportunities associated with varying levels of network growth and operations - Creating metrics to measure business performance, identify root causes and trends, and prescribe action plans - Managing multiple projects simultaneously - Working with technology teams and product managers to develop new tools and systems to support the growth of the business - Communicating with and supporting various internal stakeholders and external audiences