Workshops on trustworthy NLP help build community

In 2022, the Alexa Trustworthy AI team helped organize a workshop at NAACL and a special session at Interspeech.

The past year saw an acceleration of the recent trend toward research on fairness and privacy in machine learning. The Alexa Trustworthy AI team was part of that, organizing the Trustworthy Natural Language Processing workshop (TrustNLP 2022) at the meeting of the North American chapter of the Association for Computational Linguistics (NAACL) and a special session at Interspeech 2022 titled Trustworthy Speech Processing. Complementing our own research, our organizational work has the aim of building the community around this important research area.

TrustNLP keynotes

This year was the second iteration of the TrustNLP workshop, with contributed papers, keynote presentations from leading experts, and a panel discussion with a diverse cohort of panelists.

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The keynote speakers at TrustNLP 2022 were, from left to right, Diyi Yang of Georgia Tech, Subho Majumdar of Splunk, and Fei Wang of Weill Cornell Medicine.

The morning session kicked off with a keynote address by Subho Majumdar of Splunk, on interpretable graph-based mapping of trustworthy machine learning research, which provides a framework for estimating the fairness risks of machine learning (ML) applications in industry. The Splunk researchers scraped papers from previous ML conferences and used the resulting data to build a word co-occurrence matrix to detect interesting communities in this network.

They found that terms related to trustworthy ML separated out into two well-formed communities, one centered on privacy issues and the other on demography and fairness-related problems. Majumdar also suggested that such information could be leveraged to quantitatively assess fairness-related risks for different research projects.

Diyi Yang of Georgia Tech, our second keynote speaker, gave a talk titled Building Positive and Trustworthy Language Technologies, in which she described prior work on conceptualizing and categorizing various kinds of trust.

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In the context of increasing human trust in AI, she talked about some of the published research from her group, ranging from formulating the positive-reframing problem, which aims to neutralize a negative point of view in a sentence and give the author a more positive perspective, to the Moral Integrity Corpus, a large dataset capturing the moral assumptions embedded in roughly 40,000 prompt-reply pairs. Novel benchmarks and tasks like these will prove a useful resource for building trustworthy language technologies.

In our final afternoon keynote session, Fei Wang of Weill Cornell Medicine gave a talk titled Towards Building Trustworthy Machine Learning Models in Medicine: Evaluation vs. Explanation. This keynote provided a comprehensive overview of the evolution of ML techniques as applied to clinical data, ranging from early works on risk prediction and matrix representations of patients using electronic-health-record data to more recent works on sequence representation learning.

Wang cautioned against common pitfalls of using ML methods for applications such as Covid detection, which include risks of bias in public repositories and Frankenstein datasets — hand-massaged datasets to get ideal model performance. He also emphasized the need for more robust explainability methods that can provide insights on model predictions in medicine.

TrustNLP panel

Our most popular session was the panel discussion in the afternoon, with an exciting and eclectic panel from industry and academia. Sara Hooker of Cohere for AI emphasized the need for more-robust tools and frameworks to help practitioners better evaluate various deployment-time design choices, such as compression or distillation. She also discussed the need for more-efficient ways of communicating research that can help policymakers play an active role in shaping developments in the field.

Ethan Perez of Anthropic AI argued the need for red-teaming large language models and how we could use existing language models to identify new types of weaknesses. Pradeep Natarajan of Alexa AI argued the need for communicating risks effectively by drawing on developments from old-school analytic fields such as finance and actuarial analysis.

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This figure from "An empirical study on pseudo-log-likelihood bias measures for masked language models using paraphrased sentences" shows, for several different masked language models (MLMs), the log-likelihood differences between pairs of sentences in a standard dataset for evaluating bias. The sentences in each pair are the same, except that in one, references to a disadvantaged group have been replaced by references to an advantaged group. The small log-likelihood differences between sentences suggests that changes of wording elsewhere in the sentences can have a significant effect on the resulting bias measure.

Yulia Tsvetkov from the University of Washington argued that models with good performance on predefined benchmarks still fail to generalize well to real-world applications. Consequently, she argued, there is a need for the community to explore approaches that are adaptive to dynamic data streams. Several panel members also acknowledged the expanding landscape in research, including community research groups producing top-quality research, and there was a healthy discussion around the similarities and differences between research in academia and in industry.

TrustNLP papers

Lastly, we had our wonderful list of paper presentations. The workshop website contains the complete list of accepted papers. The best-paper award went to "An empirical study on pseudo-log-likelihood bias measures for masked language models using paraphrased sentences", by Bum Chul Kwon and Nandana Mihindukulasooriya. The researchers study the effect of word choices/paraphrases in log-likelihood-based bias measures, and they suggest improvements, such as thresholding to determine the presence of significant log-likelihood difference between categories of bias attributes.

All the video presentations and live recordings for TrustNLP-2022 are available on underline.

Interspeech session

The special session at Interspeech was our first, and the papers presented there covered a wide array of topics, such as adversarial attacks, attribute and membership inference attacks, and privacy-enhanced strategies for speech-related applications.

We concluded the session with an engaging panel focused on three crucial topics in trustworthy ML: public awareness, policy development, and enforcement. In the discussion, Björn Hoffmeister of the Alexa Speech group stressed the importance of educating people about the risks of all types of data leakage — not just audio recordings and biometric signals — and suggested that this would create a positive feedback cycle with regulatory bodies, academia, and industry, leading to an overall improvement in customer privacy.

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Google’s Andrew Hard highlighted the public’s desire to protect personal data and the risks of accidental or malicious data leakage; he stressed the need for continued efforts from the AI community in this space. On a related note, Bhiksha Raj of Carnegie Mellon University (CMU) suggested that increasing public awareness is a bigger catalyst for adoption of trustworthy-ML practices than external regulations, which may get circumvented.

Isabel Trancoso of the University of Lisbon stressed the pivotal role played by academia in raising general awareness, and she called attention to some of the challenges of constructing objective and unambiguous policies that can be easily interpreted in a diverse set of geographic locations and applications. CMU’s Rita Singh expanded on this point and noted that policies developed by a centralized agency would be inherently incomplete. Instead, she recommended a diverse set of — perhaps geographically zoned — regulatory agencies.

Multiple panelists agreed on the need for a concrete and robust measure for trustworthy ML, which can be reported for ML models along with their utility scores. Finally, Shrikanth Narayanan of the University of Southern California (also one of the session cochairs) provided concluding remarks, closing the session with optimism owing to the strong push from all sectors of the AI research community to increase trustworthiness in ML. The full set of papers included in the session are available on the Interspeech site.

We thank all the speakers, authors, and panelists for a memorable and fun learning experience, and we hope to return next year to discuss more exciting developments in the field.

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Alexa+ is Amazon’s next-generation, AI-powered virtual assistant. Building on the original Alexa, it uses generative AI to deliver a more conversational, personalised, and effective experience. Alexa Sensitive Content Intelligence (ASCI) team is developing responsible AI (RAI) solutions for Alexa+, empowering it to provide useful information responsibly. The team is currently looking for Senior Applied Scientists with a strong background in NLP and/or CV to design and develop ML solutions in the RAI space using generative AI across all languages and countries. A Senior Applied Scientist will be a tech lead for a team of exceptional scientists to develop novel algorithms and modeling techniques to advance the state of the art in NLP or CV related tasks. You will work in a dynamic, fast-paced organization where scientists, engineers, and product managers work together to build customer facing experiences. You will collaborate with and mentor other scientists to raise the bar of scientific research in Amazon. Your work will directly impact our customers in the form of products and services that make use of speech, language, and computer vision technologies. We are looking for a leader with strong technical experiences a passion for building scientific driven solutions in a fast-paced environment. You should have good understanding of Artificial Intelligence (AI), Natural Language Understanding (NLU), Machine Learning (ML), Dialog Management, Automatic Speech Recognition (ASR), and Audio Signal Processing where to apply them in different business cases. You leverage your exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience of building large-scale distributed systems to creating reliable, scalable, and high-performance products. In addition to technical depth, you must possess exceptional communication skills and understand how to influence key stakeholders. You will be joining a select group of people making history producing one of the most highly rated products in Amazon's history, so if you are looking for a challenging and innovative role where you can solve important problems while growing as a leader, this may be the place for you. Key job responsibilities 1. Define and own the scientific vision and roadmap for ML solutions for building end-to-end Responsible AI solutions 2. Lead and grow a high-performing team of Applied Scientists, providing technical guidance, mentorship, and career development. 3. Guide model and system design to build innovative ML solutions at Alexa scale using state-of-the-art NLP and CV techniques. 4. Ensure models are production-ready, scalable, and robust through close partnership with stakeholders. Partner with Product, Operations, and Engineering leaders to enable proactive decision-making and corrective actions. 5. Own end-to-end business metrics, directly influencing customer experience and trust. 6. Help contribute to the broader ML community through publications, conference submissions, and internal knowledge sharing. A day in the life As an Applied Science Manager on the Alexa Sensitive Content team, you'll lead a team of scientists and ML engineers building AI systems that keep Alexa safe and trustworthy for millions of users worldwide. Your role combines technical leadership with strategic decision-making and collaborating with product teams and policy experts to deliver engaging and safe experiences across Amazon devices. You'll stay current with advances in generative AI to design, develop, and own state-of-the-art NLP solutions. You will be coaching scientists to identify and mitigate risks early, building more robust ML systems. You'll balance near-term delivery with long-term innovation, ensuring solutions are robust, interpretable, and scalable. Your work directly impacts delivery reliability, cost efficiency, and customer experience at massive scale. About the team The mission of the Alexa Sensitive Content Intelligence (ASCI) team is to (1) minimize negative surprises to customers caused by sensitive content, (2) detect and prevent potential brand-damaging interactions, and (3) build customer trust through appropriate interactions on sensitive topics. The term “sensitive content” includes within its scope a wide range of categories of content such as offensive content (e.g., hate speech, racist speech), profanity, content that is suitable only for certain age groups, politically polarizing content, and religiously polarizing content. The term “content” refers to any material that is exposed to customers by Alexa (including both 1P and 3P experiences) and includes text, speech, audio, and video.
US, MA, Boston
**This is an experimental role to support a business pilot and can potentially span up to 12 months** Embark on a transformative journey as our Sr. Domain Expert Lead, where intellectual rigor meets technological innovation. As a Sr. Domain Expert Lead, you will blend your advanced analytical skills and domain expertise to provide strategic oversight to our human-in-the-loop and model-in-the-loop data pipelines. You will also provide mentorship and guidance to junior team members. Your responsibilities will ensure data excellence through strategic oversight of high-quality data output, while delivering expert consultation throughout the pipeline and fostering iterative development. This position directly impacts the effectiveness and reliability of our AI solutions by maintaining the highest standards of data quality throughout the development process while building capability within the broader team. Key job responsibilities • Serve as a trusted domain advisor to cross-functional teams, providing strategic direction and specialized problem-solving support • Champion domain knowledge sharing across multiple channels and teams to maintain data quality excellence and standardization • Drive collaborative efforts with science teams to optimize output of complex data collections in your domain expertise, ensuring data excellence through iterative feedback loops • Foster team excellence through mentorship and motivation of peers and junior team members • Make informed decisions on behalf of our customers, ensuring that selected code meets industry standards, best practices, and specific client needs • Collaborate with AI teams to innovate model-in-the-loop and human-in-the-loop approaches, to ensure the collection of high-quality data, safeguarding data privacy and security for LLM training, and more. • Stay abreast of the latest developments in how LLMs and GenAI can be applied to your area of expertise to ensure our evaluations remain cutting-edge. • Develop and write demonstrations to illustrate "what good data looks like" in terms of meeting benchmarks for quality and efficiency • Provide detailed feedback and explanations for your evaluations, helping to refine and improve the LLM's understanding and output
US, MA, Boston
**This is an experimental role to support a business pilot and can potentially span up to 12 months** Embark on a transformative journey as our Sr. Domain Expert Lead, where intellectual rigor meets technological innovation. As a Sr. Domain Expert Lead, you will blend your advanced analytical skills and domain expertise to provide strategic oversight to our human-in-the-loop and model-in-the-loop data pipelines. You will also provide mentorship and guidance to junior team members. Your responsibilities will ensure data excellence through strategic oversight of high-quality data output, while delivering expert consultation throughout the pipeline and fostering iterative development. This position directly impacts the effectiveness and reliability of our AI solutions by maintaining the highest standards of data quality throughout the development process while building capability within the broader team. Key job responsibilities • Serve as a trusted domain advisor to cross-functional teams, providing strategic direction and specialized problem-solving support • Champion domain knowledge sharing across multiple channels and teams to maintain data quality excellence and standardization • Drive collaborative efforts with science teams to optimize output of complex data collections in your domain expertise, ensuring data excellence through iterative feedback loops • Foster team excellence through mentorship and motivation of peers and junior team members • Make informed decisions on behalf of our customers, ensuring that selected code meets industry standards, best practices, and specific client needs • Collaborate with AI teams to innovate model-in-the-loop and human-in-the-loop approaches, to ensure the collection of high-quality data, safeguarding data privacy and security for LLM training, and more. • Stay abreast of the latest developments in how LLMs and GenAI can be applied to your area of expertise to ensure our evaluations remain cutting-edge. • Develop and write demonstrations to illustrate "what good data looks like" in terms of meeting benchmarks for quality and efficiency • Provide detailed feedback and explanations for your evaluations, helping to refine and improve the LLM's understanding and output