Customer-obsessed science


Research areas
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August 11, 2025Trained on millions of hours of data from Amazon fulfillment centers and sortation centers, Amazon’s new DeepFleet models predict future traffic patterns for fleets of mobile robots.
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2024Understanding customer behavior is crucial for improving service quality in large-scale E-commerce. This paper proposes C-STAR, a new framework that learns compact representations from customer shopping journeys, with good versatility to fuel multiple down-stream customer-centric tasks. We define the notion of shopping trajectory that encompasses customer interactions at the level of product categories,
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2024Automatic Speech Recognition (ASR) traditionally assumes known domains, but adding data from a new domain raises concerns about computational inefficiencies linked to retraining models on both existing and new domains. Fine-tuning solely on new domains risks Catastrophic Forgetting (CF). To address this, Lifelong Learning (LLL) algorithms have been proposed for ASR. Prior research has explored techniques
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2024Multi-task problems frequently arise in machine learning when there are multiple target variables, which share a common synergy while being sufficiently different that optimizing on any of the task does not necessarily imply an optimum for the others. In this work, we develop PEMBOT, a novel Pareto-based multi-task classification framework using a gradient boosted tree architecture. The proposed methodology
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2024With recent rapid growth in online shopping, AI-powered Engagement Surfaces (ES) have become ubiquitous across retail services. These engagement surfaces perform an increasing range of functions, including recommending new products for purchase, remind-ing customers of their orders and providing delivery notifications. Understanding the causal effect of engagement surfaces on value driven for customers
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2024Understanding user intentions is essential for improving product recommendations, navigation suggestions, and query reformula-tions. However, user intentions can be intricate, involving multiple sessions and attribute requirements connected by logical operators such as And, Or, and Not. For instance, a user may search for Nike or Adidas running shoes across various sessions, with a preference for purple
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