Garegin Papoian, the Monroe Martin Professor at the University of Maryland, is seen sitting at a desk with an open laptop in front of him. He has turned around in his seat to face the camera.
Garegin Papoian is the Monroe Martin Professor at the University of Maryland. Within his Papoian Lab, a theoretical physical chemistry group located at the university, his team is working toward developing fundamental molecular models of the whole cell, a concept still in its infancy
Courtesy of Garegin Papoian

Garegin Papoian’s quest to model an elusive class of proteins

With the support of an Amazon Research Award, Papoian’s team is deciphering the dynamics of intrinsically disordered proteins.

How do molecules come together and start to behave like a living system? This is the type of question that drives Garegin Papoian’s research. At the University of Maryland, where he is the Monroe Martin Professor, he has been focusing on computational modeling of biological molecules like proteins and DNA. Within his Papoian Lab, a theoretical physical chemistry group also located at the university, his team is also working toward developing fundamental molecular models of the whole cell, a concept still in its infancy.

Papoian’s path into science was determined early on. Growing up in Armenia, then a part of the Soviet Union, he went to a special school of physics and mathematics, where he was introduced to Science Olympiads. While in high school, he won the first place in the Republic of Armenia in separate Olympiads in chemistry, physics, mathematics and biology. “Science Olympiads were a big reason why I got drawn into science, in particular to chemistry and physics”, he says.

Because of his success in the competitions, he was invited to study at an advanced chemistry college in Moscow established specifically for Olympiad winners.

“I was 16,” he says, “but it was assumed that we already knew all university level chemistry. So, they would start immediately with a very high-level training.” The program included an internship in the United States, at the University of Kansas. From there he eventually enrolled as a graduate student at Cornell University, where he pursued his PhD in quantum chemistry, working under the Nobel Laureate, Roald Hoffmann.

During his postdoc, he turned to classical physics with a particular emphasis on biophysics. “I was interested in bringing concepts of physical chemistry to understand biological phenomena from the molecular perspective,” he says. “And my long-term career goal is to develop concepts both for proteins and cells.”

Predicting a protein’s shape

A protein is a large molecule essential to all living things. The sequence of amino acids that form a protein determines its three-dimensional structure. Each protein has a unique shape that dictates its function. Being able to predict what a protein structure looks like from its amino acid sequence has been a long-standing scientific challenge and one of the research interests of Papoian’s group, for which he received an AWS Machine Learning Research Award in 2018.

This animation shows the structure of a protein called linker histone H1
This animation shows the structure of a protein called linker histone H1, including its disordered tails, predicted by Papoian's team. "We discovered that interactions of those disordered tails with DNA help to structurally position H1 with respect to the nucleosome. In terms of the bigger picture, the H1-nucleosome interactions regulate epigenetic processes, determining for example which particular genes should be turned on or off,” says Papoian.

One of the applications of protein structure prediction is drug design. “When you design a drug, you need to know what the target looks like,” says Papoian. If you know that the target protein has a certain pocket, for example, you can develop a molecule that will fit nicely into that pocket. While identifying genes associated with diseases has become easier, the sequence of a gene doesn’t tell you what the protein expressed by it looks like, and experimental methods to determine the protein shape are lengthy and expensive.

IDPs ... are more like this crazy spaghetti. It's very hard to deal with them both experimentally and computationally.
Garegin Papoian

Even in the wake of DeepMind demonstrating that AlphaFold is capable of predicting protein structures with an unprecedented level of accuracy, challenges still remain.

It turns out that a large proportion of human proteins are not completely structured in neat three-dimensional shapes. These are called the intrinsically disordered proteins (IDPs). “They are much more dynamic and mostly never fall into a single structure,” says Papoian. “They are more like this crazy spaghetti. It's very hard to deal with them both experimentally and computationally because they are so elusive.” He notes that about a third of human proteins are like that, including many important disease-causing proteins.

Papoian’s AWS Machine Learning Research Award enabled his team to advance the development of a system that is better suited to simulating these proteins.

Tackling disordered proteins

For the past few years, Papoian Lab has been working with a protein modeling framework called AWSEM-MD (pronounces “awesome”), which stands for associative memory, water-mediated, structure and energy model — molecular dynamics. It has been developed jointly with Peter Wolynes, Papoian’s former postdoctoral advisor who is currently at Rice University and with whom he continued to collaborate over the years.

Using the AWS Machine Learning Research Award, Papoian and his colleagues developed AWSEM-IDP, an AWSEM branch specifically designed to simulate intrinsically disordered proteins.

This system uses a database of protein fragment structures obtained experimentally, for example, through nuclear magnetic resonance (NMR) spectroscopy — a technique that determines the structure and dynamics of proteins. "These fragments serve as structural memories that guide the IDP to undergo structural transformations that are informed by the experiment,” Papoian explains. “This allows simulating more realistic IDP dynamics.”

The fragment database may also contain structures from atomistic simulations — a type of simulation where every atom of a protein is present. “The reason why we prefer not to do those in general is that they’re very expensive, so we cannot do very big simulations. But we can do atomistic simulations of short fragments to give us good fragment memories, again improving the accuracy of IDP’s structural exploration in AWSEM simulations,” he says.

An IDP will prefer multiple structures, not just one.

“That's the key difference from regular proteins: IDPs are multi-faceted in essence. But they still prefer certain structures over others. And the AWSEM-IDP model allows you to correctly describe those preferences,” Papoian explained. This model was described in a 2018 article published at the Journal of Physical Chemistry B.

In another work published earlier this year that was supported by the AWS Machine Learning Award, Papoian and his colleagues applied AWSEM-IDP to study a protein called linker histone H1, which plays an essential role in regulating many important biological processes. This protein has two intrinsically disordered regions, parts of its structure that are not well folded and resemble two tails. Because they are disordered, it’s much harder to understand what they do and how they interact.

Proteins like linker histone H1 regulate histone complexes, which act like a spool around which the DNA wraps to create structures called nucleosomes. “In this paper, we used AWSEM-IDP to model the nucleosome with linker histone H1, in particular with these disordered tails. And that allowed us to understand how the linker histone and the nucleosome come together and interact, and what's the role of these disordered tails,” says Papoian. Understanding proteins’ interactions with nucleosomes may give important insights on epigenetics, which is one of Papoian Lab’s interests.

Future challenges

Because making sense of IDPs is such a difficult process, Papoian says that AWSEM-IDP is an ongoing program with room for improvement. “What we have currently works better in some classes of proteins, and not so much in others. So next we’ll explore what are the challenges for what we currently have in ASWEM-IDP and try to come up with new advances to overcome them.”

In addition to IDPs, Papoian Lab will also continue to pursue the use of deep learning for structure prediction of well-folded proteins. Although there is some conceptual overlap with AlphaFold, Papoian believes that AWSEM-MD is a powerful tool and has advantages to other approaches when it comes to molecular dynamics.

Proteins are not frozen objects. Some of them are well structured, but many are not structured at all, and they are dynamic and move and shape-shift incessantly.
Garegin Papoian

“Proteins are not frozen objects,” he says. “Some of them are well structured, but many are not structured at all, and they are dynamic and move and shape-shift incessantly. So, to understand how these proteins function, you must model their dynamics and that’s what AWSEM-MD can do best.”

Papoian thinks one exciting area to be explored in coming decades will be combining machine learning and physics to work on protein structure prediction, protein dynamics, multiprotein complexes, and epigenetics.

“There are lots of things that still remain to be understood in our models. And I think that probably neither physics nor machine learning by themselves can tackle them. But a program that brings them together in a productive way can be very powerful,” he said.

Modeling an entire cell

Another ambitious project that Papoian and his colleagues are pursuing is to develop a computational model of an entire cell. “We still don’t have a blueprint of a cell the way we have a blueprint of a car or a Boeing airplane.”

To do that, his group develops their own software from scratch.

Garegin Papoian: How do cells move? Chemistry meets mechanics

“We basically do the science, the physics, and biophysics of what is needed to model our cells. We derive the needed algorithms from scratch based on the laws of physics and chemistry and then we program that into a computer and run simulations on a supercomputer,” he explained. This has to be done at a single molecule resolution, he adds, meaning that they have to track every single molecule within a cell.

To achieve that, the Papoian Lab developed a model called MEDYAN.

“We can already model some number of proteins, the membrane, we can model rich chemistry. We have developed some of the fundamental chemistry and physics components of what needs to be done,” he says. The next step is to scale it. “We usually do simulations with several types of proteins. So instead of several, you will need maybe hundreds or thousands of different types of proteins, so it just brings more complexity.”

When that happens, it will be a huge revolution in biomedicine, he says. “Then lots of things that people laboriously spend years doing in the laboratory could just run on AWS servers. And you could do your experiments and search for treatments computationally, which would be much cheaper and faster.”

Research areas

Related content

US, WA, Seattle
The People eXperience and Technology (PXT) Central Science Team uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms, process improvements and products, which simultaneously improve Amazon and the lives, wellbeing, and the value of work of Amazonians. We are an interdisciplinary team which combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We invest in innovation and rapid prototyping of scientific models, AI/ML technologies and software solutions to accelerate informed, accurate, and reliable decision backed by science and data. As a research scientist you will you will design and carry out surveys to address business questions; analyze survey and other forms of data with regression models; perform weighting and multiple imputation to reduce bias due to nonresponse. You will conduct methodological and statistical research to understand the quality of survey data. You will work with economists, engineers, and computer scientists to select samples, draft and test survey questions, calculate nonresponse adjusted weights, and estimate regression models on large scale data. You will evaluate, diagnose, understand, and surface drivers and moderators for key research streams, including (but are not limited to) attrition, engagement, productivity, inclusion, and Amazon culture. Key job responsibilities Help to design and execute a scalable global content development and validation strategy to drive more effective decisions and improve the employee experience across all of Amazon Conduct psychometric and econometric analyses to evaluate integrity and practical application of survey questions and data Identify and execute research streams to evaluate how to mitigate or remove sources of measurement error Partner closely and drive effective collaborations across multi-disciplinary research and product teams Manage full life cycle of large-scale research programs (Develop strategy, gather requirements, manage and execute)
US, WA, Seattle
The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and inventive Applied Scientist with a strong deep learning background, to build industry-leading Generative Artificial Intelligence (GenAI) technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities - Leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in generative artificial intelligence (GenAI). - Work with talented peers to lead the development of novel algorithms and modeling techniques to advance the state of the art with LLMs. - Collaborate with other science and engineering teams as well as business stakeholders to maximize the velocity and impact of your contributions. About the team It's an exciting time to be a leader in AI research. In Amazon's AGI Information team, you can make your mark by improving information-driven experiences of Amazon customers worldwide. Your work will directly impact our customers in the form of products and services that make use of language and multimodal technology!
US, WA, Seattle
Are you excited about developing foundation models to revolutionize automation, robotics and computer vision? Are you looking for opportunities to build and deploy them on real problems at truly vast scale? At Amazon Fulfillment Technologies and Robotics we are on a mission to build high-performance autonomous systems that perceive and act to further improve our world-class customer experience - at Amazon scale. We are looking for collaborative scientists, engineers and program managers for a variety of roles. The Amazon Robotics software team is seeking an experienced and senior Applied Scientist to focus on computer vision machine learning models. This includes building multi-viewpoint and time-series computer vision systems. It includes building large-scale models using data from many different tasks and scenes. This work spans from basic research such as cross domain training, to experimenting on prototype in the lab, to running wide-scale A/B tests on robots in our facilities. Key job responsibilities * Research vision - Where should we be focusing our efforts * Research delivery – Proving/dis-proving strategies in offline data or in the lab * Production studies - Insights from production data or ad-hoc experimentation. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
US, CA, East Palo Alto
The Customer Engagement Technology team leads AI/LLM-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple languages. These systems are designed to adapt to changing company policies and invoke correct APIs to automate solutions to customer problems. Additionally, we enhance associate productivity through response/action recommendation, summarization to capture conversation context succinctly, retrieving precise information from documents to provide useful information to the agent, and machine translation to facilitate smoother conversations when the customer and agent speak different languages. Key job responsibilities Research and development of LLM-based chatbots and conversational AI systems for customer service applications. Design and implement state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation. Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms. 4. Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots. Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement. Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions. Collaborate with internal and external research communities, participate in conferences and publications, and contribute to the advancement of the field. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
US, MA, Boston
The Amazon Dash Cart team is seeking a highly motivated Research Scientist (Level 5) to join our team that is focused on building new technologies for grocery stores. We are a team of scientists invent new algorithms (especially artificial intelligence, computer vision and sensor fusion) to improve customer experiences in grocery shopping. The Amazon Dash Cart is a smart shopping cart that uses sensors to keep track of what a shopper has added. Once done, they can bypass the checkout lane and just walk out. The cart comes with convenience features like a store map, a basket that can weigh produce, and product recommendations. Amazon Dash Cart’s are available at Amazon Fresh, Whole Foods. Learn more about the Dash Cart at https://www.amazon.com/b?ie=UTF8&node=21289116011. Key job responsibilities As a research scientist, you will help solve a variety of technical challenges and mentor other engineers. You will play an active role in translating business and functional requirements into concrete deliverables and build quick prototypes or proofs of concept in partnership with other technology leaders within the team. You will tackle challenging, novel situations every day and given the size of this initiative, you’ll have the opportunity to work with multiple technical teams at Amazon in different locations. You should be comfortable with a degree of ambiguity that’s higher than most projects and relish the idea of solving problems that, frankly, haven’t been solved before - anywhere. Along the way, we guarantee that you’ll learn a ton, have fun and make a positive impact on millions of people. About the team Amazon Dash cart allows shoppers to checkout without lines — you just place the items in the cart and the cart will take care of the rest. When you’re done shopping, you leave the store through a designated dash lane. We charge the payment method in your Amazon account as you walk through the dash lane and send you a receipt. Check it out at https://www.amazon.com/b?ie=UTF8&node=21289116011. Designed and custom-built by Amazonians, our Dash cart uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning.
US, WA, Seattle
The Customer Engagement Technology team leads AI/LLM-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple languages. These systems are designed to adapt to changing company policies and invoke correct APIs to automate solutions to customer problems. Additionally, we enhance associate productivity through response/action recommendation, summarization to capture conversation context succinctly, retrieving precise information from documents to provide useful information to the agent, and machine translation to facilitate smoother conversations when the customer and agent speak different languages. Key job responsibilities Research and development of LLM-based chatbots and conversational AI systems for customer service applications. Design and implement state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation. Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms. Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots. Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement. Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions. Collaborate with internal and external research communities, participate in conferences and publications, and contribute to the advancement of the field. A day in the life We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team Join our team of scientists and engineers who develop and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.
US, CA, San Francisco
If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/ About Us: Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Data is critical to the algorithms that power the recommendation, search, and ranking systems. It's also critical to making decisions, especially working on systems that are themselves data-driven. As a Senior Data Scientist on the CDML team, you'll be responsible for helping drive improvements to the machine learning systems as well as analytics to drive decision-making. While there is a team of Applied Scientists building and shipping the algorithms themselves, data science can help improve these systems directly. In this role, you can identify and build new signals to input into the models. We're also working on the value model that the algorithm optimizes, and your input will be critical to understanding the tradeoffs and balancing multiple objectives in a scientific way. We also still have big unanswered analytics questions to solve. How often do viewers just want to get to the content they already know they want to watch, and when are they open to exploring new channels? These are the sorts of questions you'll be tackling. You Will - Inform product strategies by defining and updating core metrics for each initiative - Estimate the opportunity sizing of new features the team could take on - Identify and build new signals to incorporate into the algorithms driving recommendations, search, and feed ranking at Twitch - Identify metric tradeoff ratios that help inform value model choices, long-term impact from early-growth-funnel users, and other product decisions - Establish analytical framework for your team: ad-hoc analysis, automated dashboards, and self-service reporting tools to surface key data to stakeholders - Design A/B experiments to drive product direction with iterative innovation and measurement - Work hand-in-hand with business, product, engineering, and design to proactively influence and inform teammates' decisions throughout the product life cycle - Distill ambiguous product or business questions, find clever ways to answer them, and to quantify the uncertainty Perks - Medical, Dental, Vision & Disability Insurance - 401(k) - Maternity & Parental Leave - Flexible PTO - Amazon Employee Discount
US, WA, Seattle
Join the next revolution in robotics at Amazon's Frontier AI & Robotics team, where you'll work alongside world-renowned AI pioneers like Pieter Abbeel, Rocky Duan, and Peter Chen to push the boundaries of what's possible in robotic intelligence. As an Applied Scientist, you'll be at the forefront of developing breakthrough foundation models that enable robots to perceive, understand, and interact with the world in unprecedented ways. You'll drive independent research initiatives in areas such as perception, manipulation, scence understanding, sim2real transfer, multi-modal foundation models, and multi-task learning, designing novel algorithms that bridge the gap between cutting-edge research and real-world deployment at Amazon scale. In this role, you'll balance innovative technical exploration with practical implementation, collaborating with platform teams to ensure your models and algorithms perform robustly in dynamic real-world environments. You'll have access to Amazon's vast computational resources, enabling you to tackle ambitious problems in areas like very large multi-modal robotic foundation models and efficient, promptable model architectures that can scale across diverse robotic applications. Key job responsibilities - Design and implement novel deep learning architectures that push the boundaries of what robots can understand and accomplish - Drive independent research initiatives in robotics foundation models, focusing on breakthrough approaches in perception, and manipulation, for example open-vocabulary panoptic scene understanding, scaling up multi-modal LLMs, sim2real/real2sim techniques, end-to-end vision-language-action models, efficient model inference, video tokenization - Lead technical projects from conceptualization through deployment, ensuring robust performance in production environments - Collaborate with platform teams to optimize and scale models for real-world applications - Contribute to the team's technical strategy and help shape our approach to next-generation robotics challenges A day in the life - Design and implement novel foundation model architectures, leveraging our extensive compute infrastructure to train and evaluate at scale - Collaborate with our world-class research team to solve complex technical challenges - Lead technical initiatives from conception to deployment, working closely with robotics engineers to integrate your solutions into production systems - Participate in technical discussions and brainstorming sessions with team leaders and fellow scientists - Leverage our massive compute cluster and extensive robotics infrastructure to rapidly prototype and validate new ideas - Transform theoretical insights into practical solutions that can handle the complexities of real-world robotics applications Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team At Frontier AI & Robotics, we're not just advancing robotics – we're reimagining it from the ground up. Our team, led by pioneering AI researchers Pieter Abbeel, Rocky Duan, and Peter Chen, is building the future of intelligent robotics through groundbreaking foundation models and end-to-end learned systems. We tackle some of the most challenging problems in AI and robotics, from developing sophisticated perception systems to creating adaptive manipulation strategies that work in complex, real-world scenarios. What sets us apart is our unique combination of ambitious research vision and practical impact. We leverage Amazon's massive computational infrastructure and rich real-world datasets to train and deploy state-of-the-art foundation models. Our work spans the full spectrum of robotics intelligence – from multimodal perception using images, videos, and sensor data, to sophisticated manipulation strategies that can handle diverse real-world scenarios. We're building systems that don't just work in the lab, but scale to meet the demands of Amazon's global operations. Join us if you're excited about pushing the boundaries of what's possible in robotics, working with world-class researchers, and seeing your innovations deployed at unprecedented scale.
US, WA, Seattle
Are you seeking an environment where you can drive innovation? WW Amazon Stores Finance Science (ASFS) works to leverage science and economics to drive improved financial results, foster data backed decisions, and embed science within Finance. ASFS is focused on developing products that empower controllership, improve financial planning by understanding financial drivers, and innovate science capabilities for efficiency and scale. Our team owns sophisticated science capabilities for forecasting the WW Amazon Stores P&L, focusing on costs and the bottomline (profitability). We are looking for an outstanding Senior economist to lead new high visibility initiatives for forecasting the WW Amazon Stores P&L (focusing on costs and the bottomline). The forecasting models will be used to enable better financial planning and decision making for senior leadership up to VP level. You will build new econometric models from the ground up. The role will develop new driver based forecasting models for Retail related P&L lines that incorporate business drivers. The Sr Economist will also help generate new insights on how macroeconomic factors impact the P&L. This role will have very high visibility with senior leadership up to VP level. We prize creative problem solvers with the ability to draw on an expansive methodological toolkit to transform financial planning and decision-making through economics. The ideal candidate combines econometric acumen with strong business judgment. You have versatile modeling skills and are comfortable owning and extracting insights from data. You are excited to learn from and alongside seasoned scientists, engineers, economists, and business leaders. You are an excellent communicator and effectively translate technical findings into business action.
US, CA, East Palo Alto
The Customer Engagement Technology team leads AI/LLM-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple languages. These systems are designed to adapt to changing company policies and invoke correct APIs to automate solutions to customer problems. Additionally, we enhance associate productivity through response/action recommendation, summarization to capture conversation context succinctly, retrieving precise information from documents to provide useful information to the agent, and machine translation to facilitate smoother conversations when the customer and agent speak different languages. Key focus areas include: 1. Task-Oriented Dialog Systems: Building reliable, scalable, and adaptive LLM-based agents for understanding intents, determining eligibilities, making API calls, confirming outcomes, and exploring alternatives across hundreds of customer service intents, while adapting to changing policies. 2. Lifelong Learning: Researching continuous learning approaches for injecting new domain knowledge while retaining the model's foundational abilities and prevent catastrophic forgetting. 3. Agentic Systems: Developing a modular agentic framework to handle multi domain conversations through appropriate system abstractions. 4. Complex Multi-turn Instruction Following: Identifying approaches to guarantee compliance with instructions that specify standard operating procedures for handling multi-turn complex scenarios. 5. Inference-Time Adaptability: Researching inference-time scaling methods and improving in-context learning abilities of custom models to enable real-time adaptability to new features, actions, or bug fixes without solely relying on retraining. 6. Context Adherence: Exploring methods to ground responses in specific customer attributes, account information, and behavioral data to prevent hallucinations and ensure high-fidelity responses. 7. Policy Grounding: Investigating techniques to align bot behavior with evolving company policies by grounding on complex, unstructured policy documents, ensuring consistent and compliant actions. 1. End to End Dialog Policy Optimization: Researching alignment approaches to optimize successful dialog completions. 2. Scalable Evaluations: Developing automated approaches to evaluate quality of experience, and correctness of agentic resolutions Key job responsibilities 1. Research and development of LLM-based chatbots and conversational AI systems for customer service applications. 2. Design and implement state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation. 3. Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms. 4. Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots. 5. Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement. 6. Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions. 7. Collaborate with internal and external research communities, participate in conferences and publications, and contribute to the advancement of the field.