ARA Program Rules

Last updated: March 26, 2025

By applying to or participating in the Amazon Research Awards Program (the “ARA Program”), you (defined below) agree to the following rules (“Rules”). These Rules are solely between Amazon.com, Inc. and its affiliates (“Amazon”, “we”, “us”, or “our”) and the entity that you represent (“you” or “your”), including the lead researcher/s who applies to the ARA Program (the “Principal Investigator”) and any members of the research team. Capitalized terms not defined herein may be defined in the AWS Agreements (as defined below). You and/or the Principal Investigator are responsible for distributing these Rules to all members of the research team before they participate in any research in connection with a proposal funded by the ARA Program.

I. Eligibility Requirements

To be eligible for an ARA Program award (“Award”), the Principal Investigator must be (1) either a full-time faculty member at an accredited academic institution or a permanent researcher at a non-governmental organization with recognized legal status in its country (equivalent to 501(c)(3) status under the United States Internal Revenue Code) and (2) at or above the age of majority in their jurisdiction of residence at the time of application. Each Principal Investigator is permitted to submit only one proposal to the ARA Program per call for proposal period.

By submitting your proposal to the ARA Program, you represent that your Principal Investigator:

(a) is not a paid employee of a government entity (other than an accredited academic institution);

(b) is not under US export controls or sanctions;

(c) has not been a director, officer, employee, intern or contractor of Amazon within the 12 months preceding submission of your proposal to the ARA Program (“Ineligible Personnel”);

(d) is not a member of the immediate family or household of Ineligible Personnel; and

(e) has not participated in or had decision-making authority over any cloud infrastructure procurements involving Amazon.

The ARA Program is void in Cuba, Iran, Syria, North Korea and the Crimea, Luhansk and Donetsk regions of Ukraine, and where otherwise prohibited by law.

Amazon employees, including employees of Amazon Web Services, Inc. (“AWS”), are not eligible to receive an Award.

Amazon is not responsible for your internal organizational policies and procedures that may restrict your (including the Principal Investigator’s) ability to submit a proposal to the ARA Program.

II. Application Content

No proposal to the ARA Program may contain any confidential information and no part may be marked as ‘confidential.’ Amazon does not accept any legal obligation (whether of confidentiality, compensation, return or otherwise) with respect to any proposals. Amazon reserves the right to implement competitive, similar, or identical ideas in the future, without restriction or obligation. You understand and acknowledge that Amazon has wide access to technology, designs, and other materials, and may work on and/or develop projects and ideas that may be competitive with, similar to, or identical to your proposal in theme, idea, format or other respects, inclusive. You acknowledge and agree that you will not be entitled to any compensation as a result of Amazon’s use of any such similar or identical material that has or may come to Amazon from other sources.

You represent and warrant that your proposal:

(a) is either your original work or an update to your original work;

(b) does not, to your knowledge, infringe any third-party patent rights; and

(c) does not, to your knowledge, infringe, misappropriate or otherwise violate any other third-party intellectual property rights (i.e., other than patent rights), including any copyrights, trade secrets, trademarks, contract or licensing rights, rights of publicity or privacy, or moral rights.

III. Awards

Proposals selected for funding will receive an Award that may include cash, Promotional Credit (as defined in the AWS Promotional Credit Terms & Conditions), or both. Award funding is not extendable or transferable without our written consent, but you may submit new proposals for subsequent ARA Program calls.

All Award amounts will be determined by Amazon in its sole discretion. Any cash component of an Award:

(a) will be structured as a one-time unrestricted gift to your Principal Investigator’s academic institution or organization;

(b) will be provided directly to your academic institution or organization for distribution and management; and

(c) may not be used for indirect expenses which are not allocable, reasonable, adequately documented, and consistent with established policies and practices of your academic institution or organization.

You are responsible for the administration and apportionment of any costs and expenses associated with an Award, including any allowable and allocable overhead or indirect costs. In order to process any cash Award, you will be required to complete administrative requirements, which may include submitting a W-9 form to us, completing a tax questionnaire, and registering in Amazon’s Payee Central System. If you do not fulfill the administrative requirements for processing cash Awards within two years of your receipt of an Award notification, Amazon reserves the right to withhold payment. Any payment from Amazon to you under the Award may be issued by a purchase order. Except where prohibited by law, you are responsible for all taxes (including income tax and value added tax) that may be imposed on you by relevant local tax authorities.

These Rules, the agreements referenced herein, and any other agreement regarding the relationship between you and Amazon will constitute a Master Agreement under the terms of the purchase order.

IV. AWS Customer Agreement and AWS Promotional Credit Terms & Conditions

Amazon may make available to you an amount of AWS promotional computing credits (“AWS Credits”) for use in support of this Agreement. AWS Credits provided to University under this Agreement are subject to the AWS Promotional Credit Terms and Conditions (as may be updated from time to time on the AWS website). You acknowledge and agree that any use of AWS services, including but not limited to use of AWS Credits, is subject to the terms and conditions set forth in the AWS Customer Agreement (https://aws.amazon.com/agreement/), and/or any separate, bespoke agreement that you have entered into with Amazon governing use of AWS services (collectively, the “AWS Agreements”). In the event of any conflict between this Agreement and the AWS Agreements, the terms of the AWS Agreements shall take precedence.

V. Privacy

You acknowledge and agree that we may collect, store, share, and otherwise use personally identifiable information provided during the ARA Program application process, including but not limited to, name, mailing address, phone number, and email address. All personally identifiable information collected is subject to, and will be used in accordance with, the Amazon Privacy Notice, including for administering the ARA Program and verifying applicants’ identities, addresses, and telephone numbers in the event a proposal is selected for funding. By participating in the ARA Program, you consent to the transfer of personal data to the United States for purposes of administering the ARA Program, conducting publicity about the ARA Program, and additional purposes that are consistent with goals relating to the ARA Program. The data controller for information collected by us is Amazon.com, Inc., 410 Terry Ave North, Seattle, Washington 98109, USA.

VI. Publicity

Except where prohibited, you consent to our use of your name and the Principal Investigator’s name and title, proposal title, and proposal abstract text for purposes of identifying Amazon’s support of you, the Principal Investigator, the proposal and/or the ARA Program.

You may acknowledge our support by stating that your research is supported by the ARA Program (e.g., “Research reported in this [publication/press release] was supported by an Amazon Research Award, [Cycle /Year].”). Any use of Amazon or AWS logos is subject to the Amazon Trademark Guidelines and AWS Trademark Guidelines, respectively. Any other use of Amazon or AWS logos requires Amazon’s or such affiliate’s prior written consent. You must receive Amazon’s prior written consent before issuing a press release or making any public disclosure regarding your participation in the ARA Program. You agree not to misrepresent or embellish the relationship between us and you. You will not imply any relationship or affiliation between us and you except as expressly permitted by these Rules.

VII. Limitation of Liability

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU ACCEPT THE CONDITIONS STATED IN THESE RULES, AGREE TO BE BOUND BY THE DECISIONS OF AMAZON, AND WARRANT THAT YOU ARE ELIGIBLE TO PARTICIPATE IN THE ARA PROGRAM. TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU, EACH RESEARCH TEAM MEMBER, THE PRINCIPAL INVESTIGATOR AND THE PRINCIPAL INVESTIGATOR’S INSTITUTION HEREBY RELEASES AMAZON FROM, AND WAIVES ANY AND ALL CLAIMS AGAINST AMAZON FOR, ANY LOSSES, LIABILITY, AND DAMAGES OF ANY KIND, (INCLUDING FOR ANY LOSS OF DATA, LOST PROFITS, COST OF COVER OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT, PUNITIVE, EXEMPLARY OR RELIANCE DAMAGES) INCURRED OR SUSTAINED IN CONNECTION WITH OR ARISING OUT OF (1) THE ARA PROGRAM OR ANY TRAVEL OR ACTIVITY RELATED THERETO, (2) USE OF ANY PROPOSAL OR RIGHTS THEREIN, OR (3) ANY BREACH OF ANY AGREEMENT OR WARRANTY ASSOCIATED WITH THE ARA PROGRAM, INCLUDING THESE RULES, HOWEVER CAUSED AND REGARDLESS OF THEORY OF LIABILITY.

VIII. Changes

We may amend any of these Rules at our sole discretion by posting the revised terms on the ARA Program website. Your continued participation in the ARA Program after the effective date of the revised Rules constitutes your acceptance of the rules.

IX. Disputes

Any dispute or claim relating in any way to the ARA Program will be resolved in accordance with terms set forth in the AWS Agreements.

X. Representations and Warranties

You represent and warrant that:

(a) your receipt of any Award is neither prohibited by nor inconsistent with any applicable laws, regulations, or binding orders, including applicable ethics rules or internal institutional rules;

(b) you have completed or will complete all legal and ethical requirements necessary to accept the Award;

(c) your receipt of the Award will not knowingly create a conflict of interest for Amazon;

(d) the Principal Investigator has not participated in, nor had, and do not anticipate participating in or having, any decision-making authority over, any procurements or purchasing decisions involving Amazon on behalf of your organization during the previous or upcoming twelve (12) months; and

(e) you will properly book and record the Award in your accounting documents in accordance with applicable laws and regulations.

In the event that your representations and warranties under this section are or become inaccurate, you must notify us immediately (research-awards@amazon.com) and any Award your organization receives will be voidable.

US, VA, Arlington
Applied Scientists in AWS Automated Reasoning are dedicated to making AWS the best computing service in the world for customers who require advanced and rigorous solutions for automated reasoning, privacy, and sovereignty. Key job responsibilities The successful candidate will: - Solve large or significantly complex problems that require deep knowledge and understanding of your domain and scientific innovation. - Own strategic problem solving, and take the lead on the design, implementation, and delivery for solutions that have a long-term quantifiable impact. - Provide cross-organizational technical influence, increasing productivity and effectiveness by sharing your deep knowledge and experience. - Develop strategic plans to identify fundamentally new solutions for business problems. - Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues. A day in the life This is a unique and rare opportunity to get in early on a fast-growing segment of AWS and help shape the technology, product and the business. You will have a chance to utilize your deep technical experience within a fast moving, start-up environment and make a large business and customer impact. About the team Diverse Experiences Amazon Automated Reasoning values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Automated Reasoning? At Amazon, automated reasoning is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for automated reasoning across all of Amazon's products and services. We offer talented automated reasoning professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Automated Reasoning, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest automated reasoning challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
US, VA, Arlington
Are you passionate about programming languages, applying formal verification, program analysis, constraint-solving, and/or theorem proving to real world problems? Do you want to create products that help customers? If so, then we have an exciting opportunity for you. In this role, you will interact with internal teams and external customers to understand their requirements. You will apply your knowledge to propose innovative solutions, create software prototypes, and productize prototypes into production systems using software development tools and methodologies. In addition, you will support and scale your solutions to meet the ever growing demand of customer use. Technical Responsibilities: - Interact with various teams to develop an understanding of their security and safety requirements. - Apply the acquired knowledge to build tools find problems, or show the absence of security/safety problems. - Implement these tools through the use of SAT, SMT, and various concepts from programming languages, theorem proving, formal verification and constraint solving. - Perform analysis of the customer systems using tools developed in-house or externally provided - Create software prototypes to verify and validate the devised solutions methodologies; integrate the prototypes into production systems using standard software development tools and methodologies. Leadership Responsibilities: - Can present and defend company-wide technical decisions to the internal technical community and represent the company effectively at technical conferences. - Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive level decision maker. - Mentors and trains the research scientist community on complex technical issues. AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second. We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members. Key job responsibilities Technical Responsibilities: - Interact with various teams to develop an understanding of their security and safety requirements. - Apply the acquired knowledge to build tools find problems, or show the absence of security/safety problems. - Implement these tools through the use of SAT, SMT, BDDs, and various concepts from programming languages, theorem proving, formal verification and constraint solving. - Perform analysis of the customer systems using tools developed in-house or externally provided - Create software prototypes to verify and validate the devised solutions methodologies; integrate the prototypes into production systems using standard software development tools and methodologies. Leadership Responsibilities: - Can present and defend company-wide technical decisions to the internal technical community and represent the company effectively at technical conferences. - Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive level decision maker. - Mentors and trains the research scientist community on complex technical issues. A day in the life You will be working on cutting edge technology related to formal methods, automated reasoning, automated testing, and adjacent areas. You will work with fellow applied scientists to solve challenging problems that provide value to customers by improving the quality of software. You will have an opportunity to publish your work. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About the team The Automated Reasoning in Identity (ARI) team is growing fast. It works on applying automated reasoning techniques to services within AWS's Identity organization, building on initial successes of the Zelkova and Access Analyzer projects. The reach of AR within Identity is growing, with more scientists joining all the time.
US, CA, Sunnyvale
The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and inventive Member of Technical Staff with a strong deep learning background, to build industry-leading Generative Artificial Intelligence (GenAI) technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities As a Member of Technical Staff with the AGI team, you will support the development of algorithms and modeling techniques, to advance the state of the art with LLMs. You will support the foundational model development in an applied research role, including model training, dataset design, and pre- and post-training optimization. Your work will directly impact our customers in the form of products and services that make use of GenAI technology. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in LLMs. About the team The AGI team has a mission to push the envelope in GenAI with LLMs and multimodal systems, in order to provide the best-possible experience for our customers.
US, WA, Bellevue
Have you ever ordered a product on Amazon and when that box with the smile arrived, wondered how it got to you so fast? Wondered where it came from and how much it cost Amazon? If so, the Amazon Global Supply Chain Optimization Technology (SCOT) organization is for you. Watch this video to learn more about our organization, SCOT: http://bit.ly/amazon-scot We are the Optimal Sourcing Systems team (OSS) within SCOT and are looking for a Data Scientist II to join us! OSS designs and builds systems that measure and manage Amazon’s supplier capabilities, identify and react to supply disruptions, and prioritizes inbound freight for our global network. OSS software is used by every country Amazon services, and is a critical link to ensuring Amazon offers the products our customers want, at the lowest possible cost. This team under OSS orchestrates and tracks inventory movement into Amazon's network, maintains performance feedback loops, and ensures vendor compliance. The Data Scientist II, in partnership with the Product Management, Operations, and Tech teams, will lead efforts in four areas: 1) Building models to set optimal parameters such as lead times to ensure the accuracy of our Inbound network 2) Building analytical frameworks to identify and drive improvements in purchase order lifecycle management and defect coaching/chargebacks 3) Developing Gen AI solutions related to dispute evaluation and vendor coaching 4) Building models and solutions to enable collaborative inventory planning with vendors The ideal candidate thrives in ambiguous problem spaces, relishes working with large volumes of data, and enjoys the challenge of highly complex supply chain contexts. They can translate complex business logic into scalable models and communicate insights effectively to both technical and non-technical stakeholders. Keys to success in this role include exceptional analytics, statistics, judgment, and communication skills. Experience with supply chain optimization, operations research, or vendor management systems is a plus. Key job responsibilities - Collaborate with product managers, science, and engineering teams to design and implement model solutions for Sourcing Execution & Performance systems - Use large datasets or experiments to make causal inferences or predictions - Work with engineers to automate science analysis processes and build scalable measurement solutions - Interpret data, write reports, and make actionable recommendations - Drive technical standards and best practices for the team's Science solutions - Mentor and provide technical guidance to other team members on complex projects
BR, SP, Sao Paulo
Esta é uma posição de colaborador individual, com base em nosso escritório de São Paulo. Procuramos uma pessoa dinâmica, analítica, inovadora, orientada para a prática e com foco inabalável no cliente. Na Amazon, nosso objetivo é exceder as expectativas dos clientes, garantindo que seus pedidos sejam entregues com máxima rapidez, precisão e eficiência de custo. A determinação da rota de cada pacote é realizada por sistemas complexos, que precisam acompanhar o crescimento acelerado e a complexidade da malha logística no Brasil. Diante desse cenário, a equipe de Otimização de Supply Chain está à procura de um cientista de dados experiente, capaz de desenvolver modelos, ferramentas e processos para garantir confiabilidade, agilidade, eficiência de custos e a melhor utilização dos ativos. O candidato ideal terá sólidas habilidades quantitativas e experiência com conjuntos de dados complexos, sendo capaz de identificar tendências, inovar processos e tomar decisões baseadas em dados, considerando a cadeia de suprimentos de ponta a ponta. Key job responsibilities * Executar projetos de melhoria contínua na malha logística, aproveitando boas práticas de outros países e/ou desenvolvendo novos modelos. * Desenvolver modelos de otimização e cenários para planejamentos logísticos. * Criar modelos de otimização voltados para a execução de eventos e períodos de alta demanda. Automatizar processos manuais para melhorar a produtividade da equipe. * Auditar operações, configurações sistêmicas e processos que possam impactar custos, produtividade e velocidade de entregas. * Realizar benchmarks com outros países para identificar melhores práticas e processos avançados, conectando-os às operações no Brasil. About the team Nosso time é composto por engenheiros de dados, gerentes de projetos e cientistas de dados, todos dedicados a criar soluções escaláveis e inovadoras que suportem e otimizem as operações logísticas da Amazon no Brasil. Nossa missão é garantir a eficiência de todas as etapas da cadeia de suprimentos, desde a primeira até a última milha, ajudando a Amazon a entregar resultados com agilidade, precisão e a um custo competitivo, especialmente em um ambiente de rápido crescimento e complexidade.
IN, HR, Gurugram
Work on ML teams building large-scale forecasting and optimization systems that power Amazon’s global transportation network and directly impact customer experience and cost. As an Applied Scientist II, you will set scientific direction, mentor applied scientists, and partner with engineering and product leaders to deliver production-grade ML solutions at massive scale. Key job responsibilities 1. Lead and grow a high-performing team of Applied Scientists, providing technical guidance, mentorship, and career development. 2. Define and own the scientific vision and roadmap for ML solutions powering large-scale transportation planning and execution. 3. Guide model and system design across a range of techniques, including tree-based models, deep learning (LSTMs, transformers), LLMs, and reinforcement learning. 4. Ensure models are production-ready, scalable, and robust through close partnership with stakeholders. Partner with Product, Operations, and Engineering leaders to enable proactive decision-making and corrective actions. 5. Own end-to-end business metrics, directly influencing customer experience, cost optimization, and network reliability. 6. Help contribute to the broader ML community through publications, conference submissions, and internal knowledge sharing. A day in the life Your day includes reviewing model performance and business metrics, guiding technical design and experimentation, mentoring scientists, and driving roadmap execution. You’ll balance near-term delivery with long-term innovation while ensuring solutions are robust, interpretable, and scalable. Ultimately, your work helps improve delivery reliability, reduce costs, and enhance the customer experience at massive scale.
US, WA, Bellevue
Have you ever ordered a product on Amazon and when that box with the smile arrived, wondered how it got to you so fast? Wondered where it came from and how much it cost Amazon? If so, the Amazon Global Supply Chain Optimization Technology (SCOT) organization is for you. Watch this video to learn more about our organization, SCOT: http://bit.ly/amazon-scot We are the Optimal Sourcing Systems team (OSS) within SCOT and are looking for a Senior Applied Scientist to join us! OSS designs and builds systems that measure and manage Amazon’s supplier capabilities, identify and react to supply disruptions, and prioritizes inbound freight for our global network. OSS software is used by every country Amazon services, and is a critical link to ensuring Amazon offers the products our customers want, at the lowest possible cost. This team under OSS orchestrates and tracks inventory movement into Amazon's network, maintains performance feedback loops, and ensures vendor compliance. The Senior Applied Scientist, in partnership with the Product Management and Tech teams, will lead efforts in following areas: 1) Provide technical leadership and mentorship to the Science team, setting the standard for methodological rigor, peer review, and innovation across all workstreams 2) Build solutions to enable collaborative inventory planning with vendors through agent to agent collaboration or humans-in-the loop collaborative methods 3) Pioneer Gen AI solutions for dispute evaluation and vendor coaching, defining the technical approach, evaluating model performance against business outcomes, and establishing responsible AI guardrails for production deployment 4) Drive the full development cycle from whiteboarding new algorithmic approaches to production-scale deployments 5) Collaborate with SDEs to build high-performance, distributed training and inference pipelines; translate complex scientific concepts into scalable, production-grade code The ideal candidate is a seasoned scientist who thrives in ambiguous, high-impact problem spaces and brings the technical depth to independently structure and solve complex challenges across the supply chain. The successful candidate will be a person who has deep understanding about machine learning/reinforcement learning/GenAI models, enjoys and excels at diving into data to analyze root causes, and implementing long term solutions. They can translate complex business logic into scalable models and communicate insights effectively to both technical and non-technical stakeholders. Keys to success in this role include exceptional Science depth and breadth, analytics, statistics, judgment, and communication skills. Experience with supply chain optimization, operations research, or vendor management systems is a plus. Key job responsibilities Set the technical vision and drive best practices for the team's science solutions, including model evaluation frameworks, experimentation standards, code quality, and documentation Mentor junior scientists and raise the bar across the organization Lead cross-functional collaboration with product managers, science, and engineering teams to define problem frameworks, identify high-impact opportunities, and architect end-to-end model solutions for Sourcing Execution & Performance systems Design and execute rigorous studies and predictive modeling pipelines on large-scale datasets and experiments, establishing methodological standards for statistical validity, reproducibility, and business interpretability Partner with engineering to productionize science workflows driving the automation of analysis processes, building scalable measurement solutions, and ensuring models are robust, monitored, and maintainable in production environments
US, WA, Seattle
Amazon Customer Service (CS) Data Intelligence builds the data and Artificial Intelligence (AI) foundations for CS to ensure Amazon delivers the best customer service possible. CS Economics sits within CS DI and contributes to the CS knowledge base and decision frameworks. CS Economics seeks economists to apply economic methods to solve business problems. The ideal candidate will work with engineers and applied scientists to design models that leverage large scale and unstructured data, design scalable agents for non-tech CS partners to understand the impact of their actions, and propose mechanism designs to robustly match customers to our services. CS Economics is looking for optimistic critical-thinkers who combine a strong technical economic toolbox with a desire to learn from other disciplines, and who know how to execute and deliver on big ideas as part of an interdisciplinary technical team. Ideal candidates enjoy working in a team setting with individuals from diverse disciplines and backgrounds. They will work with teammates to develop scientific models and conduct data analysis, modeling, and experimentation that is necessary for estimating and validating models. They will work closely with engineering teams to develop scalable data resources to support rapid insights, and take successful models and findings into production as new products and services. They will be customer-centric and will communicate scientific approaches and findings to business leaders, listening to and incorporate their feedback, and delivering successful scientific solutions. Key job responsibilities - Design and conduct rigorous evaluations of CS actions - Develop experiments to evaluate product launches - Communicate complex findings to business stakeholders in clear, actionable terms - Work with engineering teams to develop scalable tools that automate and streamline evaluation processes A day in the life Work with teammates to apply economic methods to business problems, e.g., identify the appropriate research question and identification strategy, write code to estimate heterogeneous treatment effects or conduct experiment analysis, write and present a document with findings to business leaders. We collaborate with partner teams within and outside of CS throughout the process, from understanding their challenges, to developing a research agenda that will address those challenges, to help them implement solutions. About the team Amazon Customer Service (CS) Economics provides estimates and measures of the causal impact of CS actions on costs and benefits. We build agents and guide leadership to establish processes to scale valid experimentation, causal inference, and mechanism design.
US, CA, Sunnyvale
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! Key job responsibilities Develop foundation models for content understanding using state-of-the-art deep learning and multimodal learning techniques to analyze video and text Build time sequence foundation models to understand and predict customer behavior patterns and viewing trajectories Work closely with engineers and product managers to design, implement and launch solutions end-to-end across various Prime Video experiences Design and conduct offline and online (A/B) experiments to evaluate proposed solutions based on in-depth data analyses Effectively communicate technical and non-technical ideas with teammates and stakeholders Stay up-to-date with advancements and the latest modeling techniques in foundation models, multimodal learning, and time series analysis Publish your research findings in top conferences and journals A day in the life We're using advanced approaches such as foundation models to connect information about our videos and customers from a variety of information sources, acquiring and processing data sets on a scale that only a few companies in the world can match. This will enable us to recommend titles effectively, even when we don't have a large behavioral signal (to tackle the cold-start title problem). It will also allow us to find our customer's niche interests, helping them discover groups of titles that they didn't even know existed. We are looking for creative & customer obsessed machine learning scientists who can apply the latest research, state of the art algorithms and ML to build highly scalable page personalization solutions. You'll be a research leader in the space and a hands-on ML practitioner, guiding and collaborating with talented teams of engineers and scientists and senior leaders in the Prime Video organization. You will also have the opportunity to publish your research at internal and external conferences. About the team Prime Video Recommendation Science team owns science solution to power recommendation and personalization experience on various Prime Video surfaces and devices. We work closely with the engineering teams to launch our solutions in production.
US, WA, Seattle
Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the limits. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you. As a Senior Applied Scientist on our team, you will focus on building state-of-the-art ML models for healthcare. Our team rewards curiosity while maintaining a laser-focus in bringing products to market. Competitive candidates are responsive, flexible, and able to succeed within an open, collaborative, entrepreneurial, startup-like environment. At the forefront of both academic and applied research in this product area, you have the opportunity to work together with a diverse and talented team of scientists, engineers, and product managers and collaborate with other teams. This role offers a unique opportunity to work on projects that could fundamentally transform healthcare outcomes. Key job responsibilities In this role, you will: • Design and implement novel AI/ML solutions for complex healthcare challenges • Drive advancements in machine learning and data science • Balance theoretical knowledge with practical implementation • Work closely with customers and partners to understand their requirements • Navigate ambiguity and create clarity in early-stage product development • Collaborate with cross-functional teams while fostering innovation in a collaborative work environment to deliver impactful solutions • Establish best practices for ML experimentation, evaluation, development and deployment • Partner with leadership to define roadmap and strategic initiatives You’ll need a strong background in AI/ML, proven leadership skills, and the ability to translate complex concepts into actionable plans. You’ll also need to effectively translate research findings into practical solutions. A day in the life You will solve real-world problems by getting and analyzing large amounts of data, generate insights and opportunities, design simulations and experiments, and develop statistical and ML models. The team is driven by business needs, which requires collaboration with other Scientists, Engineers, and Product Managers across the Special Projects organization. You will prepare written and verbal presentations to share insights to audiences of varying levels of technical sophistication. About the team We represent Amazon's ambitious vision to solve the world's most pressing challenges. We are exploring new approaches to enhance research practices in the healthcare space, leveraging Amazon's scale and technological expertise. We operate with the agility of a startup while backed by Amazon's resources and operational excellence. We're looking for builders who are excited about working on ambitious, undefined problems and are comfortable with ambiguity.