Privacy challenges in extreme gradient boosting

Scientists describe the use of privacy-preserving machine learning to address privacy challenges in XGBoost training and prediction.

(Editor’s note: This is the fourth in a series of articles Amazon Science is publishing related to the science behind products and services from companies in which the Amazon Alexa Fund has invested. The Alexa Fund completed a strategic investment in Inpher, Inc., earlier this year; the New York and Swiss-based company develops privacy-preserving machine learning and analytics solutions that help organizations unlock the value of sensitive, siloed data to enable secure collaboration across organizations. This article is co-authored by Dimitar Jetchev, the cofounder and chief technology officer of Inpher, and Joan Feigenbaum, an Amazon Scholar and the Grace Murray Hopper professor of computer science at Yale University.)

Joan Feigenbaum and Dimitar Jetchev
Dimitar Jetchev (left), the cofounder and chief technology officer of Inpher, and Joan Feigenbaum, the Grace Murray Hopper professor of computer science at Yale University, and an Amazon Scholar, describe the use of privacy-preserving machine learning to address privacy challenges in XGBoost training and prediction.
Credit: Glynis Condon

Machine learning (ML) is increasingly important in a wide range of applications, including market forecasting, service personalization, voice and facial recognition, autonomous driving, health diagnostics, education, and security analytics. Because ML touches so many aspects of our lives, it’s of vital concern that ML systems protect the privacy of the data used to train them, the confidential queries submitted to them, and the confidential predictions they return.

Privacy protection — and the protection of organizations’ intellectual property — motivates the study of privacy-preserving machine learning (PPML). In essence, the goal of PPML is to perform machine learning in a manner that does not reveal any unnecessary information about training-data sets, queries, and predictions.

Suppose, for example, that schools supplied encrypted student records to educational researchers who used them to train ML models. Suppose further that students, parents, teachers, and other researchers could feed encrypted queries to the models and receive encrypted predictions in return. By taking advantage of PPML techniques in this manner, all of the participants could mine the knowledge contained in educational-record databases without compromising the privacy of the data subjects or the data users.

PPML is a very active area, with an eponymous annual workshop and many strong papers in general-ML and security venues. Techniques have been developed for privacy-preserving training and prediction on a wide range of ML model types, e.g., neural nets, decision trees, and logistic-regression formulae.

In the sections below, we describe PPML methods for training and prediction in extreme gradient boosting.

Training

Gradient boosting is an ML method for regression and classification problems that yields a set of prediction trees, typically classification and regression trees (CARTs), which together constitute a model. A CART is a generalization of a binary decision tree; while a binary tree produces a binary output, classifying each input query as a “yes” or “no,” a CART assigns each input query a (real) numerical score.

Interpretation of scores is application dependent. If v is a query, then each CART in the model assigns a score to v, and the final prediction of the model on input v is the sum of these scores. In some applications, the softmax function may be used instead of sum to produce a probability distribution over the predicted output classes.

Extreme gradient boosting (XGBoost) is an optimized, distributed, gradient-boosting framework that is efficient, portable, and flexible. In this section, we consider confidentiality of training data in the creation of XGBoost models for disease prediction — specifically, for prediction of multiple sclerosis (MS).

Early diagnosis and treatment of MS is crucial to prevent degenerative progression of the disease and patient disabilities. A recent paper proposes an early-diagnosis method that applies XGBoost to electronic health records and uses three types of features: diagnostic, epidemiologic, and laboratory.

How cryptographic computing can accelerate the adoption of cloud computing

In a previous Amazon Science article, Joan Feigenbaum reviewed secure multiparty computation and privacy-preserving machine learning – two cryptographic techniques employed to address cloud-computing privacy concerns and accelerate enterprise cloud adoption.

The presence of another neurological disease (e.g., acute disseminated encephalomyelitis (ADEM)) is an example of a diagnostic feature. Epidemiologic features include age, gender, and total number of visits to a hospital. Two more features that are discovered by lab tests are used in the model and referred to as laboratory features: hyperlipidemia (abnormally elevated levels of any or all lipids) and hyperglycemia (elevated blood sugar). The proposed XGBoost model significantly outperforms other ML techniques (including naïve Bayes methods, k-nearest neighbor, and support vector machines) that have been proposed for early diagnosis of MS.

Collecting a sufficient number of high-quality data samples and features to train such a diagnostic model is quite challenging, because the data reside in different private locations. The training data can be split in different ways among these locations: horizontally split, vertically split, or both.

If the private data sources contain samples with the same feature set (as would be the case if, say, the same features are extracted from health records residing in different hospitals), the dataset is said to be horizontally split. The other extreme — vertically split data — occurs when a private data source contributes a new feature for all of the training samples. For example, a health-insurance company could supply reimbursement receipts for past medication (the new feature) to complement the features in clinical health records. In these scenarios, aggregating the training data on a central server violates GDPR regulations.

The figure below illustrates one possible CART in the trained model. The weights at the leaves might indicate probabilities of MS resulting from the various paths from root to leaf.

Classification and regression trees (CART)

Research on privacy-preserving training of XGBoost models for prediction of MS uses two distinct techniques: secure multiparty computation (SMPC) and privacy-preserving federated learning (PPFL). We briefly describe both of them here.

An SMPC protocol enables several parties, each of whom holds a private input, to jointly evaluate a publicly known function on these inputs without revealing anything about the inputs except what is implied by the output of the function. Private inputs are secret shared among the parties, e.g., via additive secret sharing, in which each owner of a private input v generates random “shares” that add up to v.

For instance, suppose that Alice’s private input is v = 5. She can secret share it among herself, Bob, and Charlie by generating two random integers SBob =125621 and SCharlie = 56872, sending Bob’s share to him and Charlie’s to him, and keeping SAlice = v - SBob - SCharlie = -182488. Unless an adversary controls all three parties, he cannot learn anything about Alice’s private input v.  
  
In an execution of an SMPC protocol, the inputs to each elementary operation (addition or multiplication) are secret shared, and the output of the operation is a set of secret shares of the result. We say that a secret-shared value y (which may be the final output of the computation) is revealed to party P if all the parties send their shares to P, thus enabling P to reconstruct y. Further discussion of SMPC and its relevance to cloud computing can be found here and in Inpher’s Secret Computing Explainer Series.

A recent paper by researchers at Inpher proposes an SMPC protocol, called XORBoost, for privacy-preserving training of XGBoost models. It improves the state of the art by several orders of magnitude and ensures that

  • The CARTs computed by the protocol are secret shared among the training-data owners and revealed only to a designated party, namely the data analyst.
  • The training algorithm not only protects the input data but also reveals no information about the paths in the CARTs taken by any of the training samples. 
  • XORBoost supports both numerical and categorical features, thus providing enough flexibility and generality to support the above model.    

XORBoost works well for training datasets of reasonable size — hundreds of thousands of samples and hundreds of features. However, many real-world applications require training on more than a million samples. To achieve that type of scale, one can use federated learning (FL), which is an ML technique used to train a model on data samples held locally by multiple, decentralized edge devices without requiring the devices to exchange the samples.

FL differs from XORBoost mainly in that FL does not perform the entire training exercise on secret-shared values. Rather, each device trains a local model on its local data samples and sends its local model to one or more servers for aggregation. The aggregation protocol typically uses simple operations such as sum, average, and oblivious comparisons but no complex optimization.

If the server receives the plaintext local-model updates from all of the devices, it could, in principle, recover the local training-data samples using model-inversion attacks. SMPC and other privacy-preserving computational techniques can be applied to aggregate local models without revealing them to the server. See the diagram below for the overall architecture. 

XORBoost architecture

Prediction

PPXGBoost is a privacy-preserving version of XGBoost prediction. More precisely, it is a system that supports encrypted queries to encrypted XGBoost models. PPXGBoost is designed for applications that start by training a plaintext model Ω on a suitable training-data set and then create, for each user U, a personalized, encrypted version ΩU of the model to which U will submit encrypted queries and from which she will receive encrypted results. 

PPXGBoost system architecture

The PPXGBoost system architecture is shown in the figure above. On the client side, there is an app with which a user encrypts queries and decrypts results. On the server side, there is a module called Proxy that runs in a trusted environment and is responsible for setup (i.e., creating, for each authorized user, a personalized, encrypted model and a set of cryptographic keys) and an ML module that executes the encrypted queries. PPXGBoost uses two specialized types of encryption schemes (symmetric-key, order-preserving encryption and public-key, additive, homomorphic encryption) to encrypt models and evaluate encrypted queries. Each user is issued keys for both schemes during the setup phase.

Note that PPXGBoost is a natural choice for researchers, clinicians, and patients who wish to make disease predictions repeatedly as the patients’ circumstances change. Potentially relevant changes include exposure to new environmental factors, experimental treatment for another condition, or simply aging. An individual patient can create a personalized, encrypted version of a disease-prediction model and store it on a server owned by the medical center at which he is receiving treatment. Patient and physician can then use it to monitor, in a privacy-preserving manner, changes in the patient’s likelihood of contracting the disease.

Conclusion

We have described the use of PPML to address privacy challenges in XGBoost training and prediction. In a future post, we will elaborate on how privacy-preserving federated learning enables researchers to train more-complex ML models on millions of samples stored on hundreds of thousands of devices.

Related content

US, NY, New York
We are looking for an Applied Scientist III to set the scientific direction for the next generation of agentic AI applications that guide Amazon advertisers. In this role you will define, lead and build the science behind agentic systems that reason, plan, and act autonomously to manage and optimize ad campaigns based on a deep understanding of the advertiser and the marketplace. You will own the agentic architecture end to end, partnering closely with product and engineering leaders to translate a long-term science vision into concrete research and engineering roadmaps. Working backwards from the needs of millions of advertisers, you will take the lead on medium-to-large, ambiguous problems where neither the problem nor the solution is well defined, and deliver customer-facing products that help advertisers create, optimize, and grow their campaigns. You will invent new methods at the product level, and drive their adoption across multiple teams. This role combines science leadership, technical depth, product focus, and business understanding: you will raise the science bar, build consensus on approach across partners, and mentor scientists and engineers while remaining deeply hands-on with the hardest technical problems. Key job responsibilities As an Applied Scientist III on this team you will: - Define the science vision for the agentic campaign management system and, with product and engineering leaders, turn it into delivery roadmaps. - Build agentic systems that autonomously manage and optimize ad campaigns — encoding auction and marketplace dynamics (bidding, budget pacing, keyword and targeting decisions) while balancing advertiser ROI, shopper experience, and marketplace health. - Define and curate the datasets and signals needed to train and evaluate these agents — advertiser and campaign data, auction and bid/budget signals, impressions, clicks, conversions, and search-term/keyword performance. - Stay deeply hands-on: write production-quality, critical-path code and build core components that take agentic systems from prototype to launch. - Own the agentic architecture — planning, tool use and integration (e.g., MCP), long-horizon reasoning (e.g., ReAct, CoT/ToT), and multi-agent orchestration — and stay deeply hands-on, writing production-quality, critical-path code from prototype to launch. - Define the evaluation and safety methodology for agent workflows and drive its adoption as the bar for reliability and trust. - Drive the team's scientific agenda, mentor scientists and engineers, and represent the team in the internal and external scientific community. About the team The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through the latest generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. This team within Sponsored Products and Brands is focused on guiding and supporting millions of advertisers to meet their advertising needs of creating and managing ad campaigns. At this scale, the complexity of diverse advertiser goals, campaign types, and market dynamics creates both a massive technical challenge and a transformative opportunity: even small improvements in guidance systems can have outsized impact on advertiser success and Amazon’s retail ecosystem. Our vision is to build a highly personalized, context-aware agentic advertiser guidance system that leverages LLMs together with tools such as auction simulations, ML models, and optimization algorithms. This agentic framework, will operate across both chat and non-chat experiences in the ad console, scaling to natural language queries as well as autonomously manage campaigns based on deep understanding of the advertiser. To execute this vision, we collaborate closely with stakeholders across Ad Console, Sales, and Marketing to identify opportunities—from high-level product guidance down to granular keyword recommendations—and deliver them through a tailored, personalized experience. Our work is grounded in state-of-the-art agent architectures, tool integration, reasoning frameworks, and model customization approaches (including tuning, MCP, and preference optimization), ensuring our systems are both scalable and adaptive.
CN, 31, Shanghai
上海职位 - 如果希望在上海工作,请投递本职位。 毕业时间:2026年10月 - 2027年9月之间毕业的应届毕业生 · 投递须知: 1 填写简历申请时,请把必填和非必填项都填写完整。提交简历之后就无法修改了哦! 2 学校的英文全称请准确填写。中英文对应表,请点击链接查看 https://docs.qq.com/sheet/DVmdaa1BCV0RBbnlR?tab=BB08J2 3 简历不限中英文。 如果您正在攻读自然语言处理(NLP)、信息检索(IR)、机器学习、生成式人工智能或相关方向的硕士或博士学位,并希望将前沿科学研究转化为服务真实客户的产品,我们诚挚邀请您加入亚马逊 International Technology 搜索团队。 我们的目标是帮助亚马逊客户更准确地找到所需商品,并发现符合其需求和兴趣的新商品。您每天的工作都将直接影响全球数百万客户的购物体验。团队使用 TB 级商品、查询和客户行为数据,持续推进搜索、推荐、自然语言理解以及生成式 AI 技术的发展。 在这个岗位中,您将研究并应用 NLP、IR、深度学习、大语言模型(LLM)和基础模型等前沿技术,解决搜索理解、相关性排序、语义匹配、个性化和对话式购物等问题。您将有机会探索预训练、监督微调(SFT)、参数高效微调、检索增强生成(RAG)、提示优化和智能体(Agent)等技术,并针对业务场景建立可靠的离线与在线评估方法。 您将与应用科学家、软件工程师和产品经理密切合作,完成从问题定义、数据分析、算法设计和实验验证,到模型部署、在线测试和持续迭代的完整闭环。您需要根据客户价值和业务目标选择合适的技术方案,并在模型质量、可靠性、安全性、推理延迟和计算成本之间做出合理权衡。 Key job responsibilities Key job responsibilities · 针对 Amazon 搜索和购物体验中的实际问题,提出可验证的科学假设,设计并实现机器学习、NLP、IR 或 LLM 解决方案。 · 使用大规模商品、查询和客户行为数据训练、微调和评估模型,建立可重复的实验与评估流程。 · 探索基础模型在搜索、推荐和对话式购物中的应用,包括 RAG、模型微调、提示优化和 Agent 等方向。 · 设计覆盖相关性、事实性、鲁棒性、安全性、延迟和成本的评估指标,并通过离线实验、A/B 测试和客户反馈验证效果。 · 与工程和产品团队合作,将原型转化为可扩展、可维护的生产系统,并持续分析和改进线上表现。 · 跟踪学术界和工业界的最新进展,形成技术文档,并在适当情况下向内部或外部科学社区分享研究成果。 基本要求 · 正在攻读或已获得计算机科学、计算机工程、机器学习、人工智能、运筹学、统计学或相关领域的硕士或博士学位。 · 具备机器学习或深度学习的基础知识,以及实验设计、统计分析和模型评估经验。 · 具备使用代码和工具实现、训练和评估算法的经验。 · 至少熟练使用一种编程语言,例如 Python、Java 或 C++。 · 了解 NLP、IR、推荐系统或生成式 AI 中至少一个方向的基本方法。 优先条件 · 在 NLP、IR、机器学习、数据挖掘或生成式 AI 相关顶级会议或期刊发表过论文,或有高质量研究项目经历。 · 熟悉 Transformer、LLM 或基础模型,并具有预训练、监督微调(SFT)、参数高效微调、偏好优化或推理优化中的一种或多种实践经验。 · 具有 RAG、向量检索、Embedding、语义匹配、Agent 或工具调用系统的研究或开发经验。 · 熟悉 PyTorch、TensorFlow 等深度学习框架,以及 Hugging Face Transformers 等常用 LLM 工具链。 · 具有搜索引擎或推荐系统经验,尤其是在索引、召回、排序、查询理解、个性化或在线实验方面。 · 具有 LLM 评估经验,能够从相关性、事实性、幻觉、鲁棒性、安全性、延迟和成本等维度衡量系统质量。 · 具有大规模数据处理、分布式训练、模型压缩或高效推理经验。 · 具备良好的批判性思维和技术沟通能力,能够清楚地解释模型选择、实验结果及其局限性,并与跨职能团队合作解决开放性问题。
IN, KA, Bengaluru
If you have ever bought or sold anything on Amazon, you have touched Amazon Marketplace. Amazon’s Marketplace business is one of the largest in the world. We are now in 23 countries. We are growing fast, with customers in many more countries. Amazon’s platform is the engine that powers Amazon’s Marketplace businesses, and Sellers rely on this platform and our support to start selling on Amazon and to grow their business. Amazon Marketplace enables millions of Sellers worldwide to list hundreds of millions of products and manage orders for inventory across dozens of different categories and languages. While working with millions of Sellers worldwide, we constantly strive to improve the selection for Customers and the capabilities of our platform for Sellers. The Seller Fulfillment Services (SFS) team is looking for a motivated and innovative Data Scientist with strong analytical skills and practical experience to join our science team. As a key member of the SFS science team, you will provide expertise that helps accelerate the business. You will build science solutions that will help us to provide our customers with the largest selection of merchants at the lowest, and the most reliable delivery service regardless of the seller. You will research, design and improve on the models that will impact Amazon’s customer directly. You will be working in a highly collaborative environment partnering with various science, product management, engineering, operations, finance, business intelligence and analytics teams to develop science models to solve business problems. You will need to understand the business requirements and translate them into complex analytical outputs. You will design tests to explain performance of the models from impact on customer and cost perspective. You will create ML models to capture features impacting performance. You should be comfortable building prototypes, testing and improving them given the feedback from the real time data. You should be able to present your model and findings to a various range of stakeholders. Looking for candidate with expertise in the areas of machine learning. The candidate will be expected to work on numerous aspects, such as feature engineering, modeling, and hyper-parameter tuning. Challenges will involve dealing with very large data sets and requirements on throughput. Key job responsibilities Design, implement, test, deploy, and maintain innovative science solutions to accelerate our business. Create experiments and prototype implementations of new learning algorithms and prediction techniques. Collaborate with scientists, engineers, product managers, and stakeholders to design and implement software solutions for science problems. Use best practices to ensure a high standard of quality for all of the team deliverables
IN, KA, Bengaluru
RBS (Retail Business Services) Tech team works towards enhancing the customer experience (CX) and their trust in product data by providing technologies to find and fix Amazon CX defects at scale. Our platforms help in improving the CX in all phases of customer journey, including selection, discoverability & fulfilment, buying experience and post-buying experience (product quality and customer returns). The team also develops GenAI platforms for automation of Amazon Stores Operations. As a Sciences team in RBS Tech, we focus on foundational ML research and develop scalable state-of-the-art ML solutions to solve the problems covering customer experience (CX) and Selling partner experience (SPX). We work to solve problems related to multi-modal understanding (text and images), task automation through multi-modal LLM Agents, supervised and unsupervised techniques, multi-task learning, multi-label classification, aspect and topic extraction for Customer Anecdote Mining, image and text similarity and retrieval using NLP and Computer Vision for product groupings and identifying duplicate listings in product search results. Key job responsibilities As an Applied Scientist, you will be responsible to design and deploy scalable GenAI, NLP and Computer Vision solutions that will impact the content visible to millions of customer and solve key customer experience issues. You will develop novel LLM, deep learning and statistical techniques for task automation, text processing, image processing, pattern recognition, and anomaly detection problems. You will define the research and experiments strategy with an iterative execution approach to develop AI/ML models and progressively improve the results over time. You will partner with business and engineering teams to identify and solve large and significantly complex problems that require scientific innovation. You will independently file for patents and/or publish research work where opportunities arise. The RBS org deals with problems that are directly related to the selling partners and end customers and the ML team drives resolution to organization level problems. Therefore, the Applied Scientist role will impact the large product strategy, identifies new business opportunities and provides strategic direction which is very exciting.
US, WA, Seattle
Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company's Think Big leadership principle to the next level. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you're interested in innovating at scale to address big challenges in the world, this is the team for you. As a Research Scientist, you will work with a unique and gifted team developing exciting products for consumers and collaborate with cross-functional teams. Our team rewards intellectual curiosity while maintaining a laser-focus in bringing products to market. Competitive candidates are responsive, flexible, and able to succeed within an open, collaborative, entrepreneurial, startup-like environment. At the intersection of both academic and applied research in this product area, you have the opportunity to work together with some of the most talented scientists, engineers, and product managers. Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We are constantly learning through programs that are local, regional, and global. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Our team highly values work-life balance, mentorship and career growth. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We care about your career growth and strive to assign projects and offer training that will challenge you to become your best.
US, WA, Seattle
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Prime Video Personalization and Discovery organization operates at a global scale and is a critical part of Prime Video’s flywheel. We are responsible for matching customers with the right content at the right time, at all touch points throughout customers' content discovery journey: from home page, title page, and search page, to showing recommendations at the end of an episode or a movie. We drive both immediate and long-term business objectives while delighting our customers. Key job responsibilities As a Sr. Manager, Applied Science, in the Prime Video Personalization and Discovery organization, you will be responsible for optimizing the complete customer experience, across the touch points throughout customers’ discovery journey. This includes building AI and optimization solutions, working with product, engineering teams to deliver the optimal balance of customer delight and business outcomes. About the team Prime Video Personalization and Discovery (PVPD) is dedicated to creating a highly personalized content discovery experience that not only delights our customers but also drives both short-and long-term business goals. Our scope includes personalized recommendations, search, marketing, and the advanced machine learning technology and infrastructure that underpins these experiences. Our mission is to automate and enhance customer engagement through personalization, using ML and Generative AI.
US, NY, New York
Application deadline: Applications will be accepted on an ongoing basis Applied Scientists in AWS Automated Reasoning develop and apply bleeding-edge formal methods, automated reasoning techniques, and neurosymbolic approaches to ensure the security, reliability, and correctness of Amazon/AWS services and customer applications. Our tools are called billions of times daily, powering the backbone of Amazon's products and services. We are changing the way computer systems are developed and operated, raising the bar for security, durability, availability, and quality. At Amazon, automated reasoning is central to maintaining customer trust and delivering delightful customer experiences. Application areas span cloud infrastructure verification, cryptographic assurance, AI safety, drone safety, and formal guarantees for generative AI systems. Our methods range from interactive theorem proving and constraint solving to neuro-inspired proof search This is a unique opportunity to get in early on a fast-growing segment of the business and help shape the technology, product, and business. You will have a chance to utilize your deep technical expertise within a fast-moving environment and make a large business and customer impact. Key job responsibilities • Design and implement algorithms and formal methods for automated reasoning, including constraint solving, model checking, static analysis, theorem proving, and program synthesis to verify the correctness, security, and reliability of computing systems. • Solve large or significantly complex problems that require deep knowledge and scientific innovation in your domain; own strategic problem solving and take the lead on design, implementation, and delivery of solutions with long-term quantifiable impact. • Develop new decision procedures, heuristics, and search strategies that improve the scalability and accuracy of verification tools; build and deploy production-grade automated reasoning systems at Amazon scale. • Explore and apply generative AI and machine learning techniques to enhance automated reasoning capabilities, including learning-based heuristics for search and optimization, neural approaches to symbolic reasoning, and methods for verifying the correctness of AI-generated code. • Develop automated reasoning techniques for generative AI and agentic coding systems, including methods for ensuring the safety and alignment of autonomous software agents and applying formal guarantees to large language model outputs. • Conduct original research snd publish findings in peer-reviewed venues. • Work with customer teams to understand the nature of their software and the properties they need to establish; identify tools and methods capable of addressing verification needs, including novel analysis capabilities. • Provide cross-organizational technical influence, increasing productivity and effectiveness by sharing deep knowledge and experience; collaborate with partner teams to translate verification capabilities into production systems. • Mentor scientists and engineers on formal methods, neurosymbolic techniques, and best practices for building reliable automated reasoning systems; assist in career development of others.
US, CA, Santa Clara
The Data Intelligence team is a new function within Amazon Customer Service (CS). We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI), Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As an Applied Scientist, you'll own the definition and implementation of customer-focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP to transform complex business requirements and customer needs into innovative technology solutions. Your expertise will be key in shaping data-driven strategies and addressing complex data challenges. With your expertise in AI, text analysis, embeddings, language modeling, and generation, you'll design and develop scalable AI-powered technology solutions, prioritize initiatives, drive data-driven insights, and deliver business impact. This position will advance applied science best practices, leverage data and AI to drive customer experience improvements, and set new global standards for customer experience. This role requires you to work with a cross-functional team, including scientists, engineers, and product managers, to develop scalable and maintainable AI solutions for both structured and unstructured data. The ideal candidate has strong technical skills in AI techniques (e.g., automated reasoning, reasoning, planning, knowledge representation), excellent written documentation skills, and experience with big data technologies. Success in this role requires combining deep business knowledge with hands-on technical skills to solve customer problems and address complex technical challenges. Key job responsibilities - Develop innovative solutions to complex problems (e.g., Automated Reasoning for Trusted AI-Enabled Customer Service). - Apply technical expertise to implement novel algorithms and modeling solutions, in collaboration with other scientists and engineers. - Analyze data and define metrics to identify actionable insights and measure improvements in customer experience. - Communicate results and insights to both technical and non-technical audiences through written reports, presentations, and internal/external publications. - Collaborate with product management and engineering teams to integrate and optimize models in production systems. A day in the life A typical day as an Applied Scientist in the Data Intelligence team involves combining business expertise with hands-on problem-solving in ML and AI. The role encompasses tackling complex data initiatives, ensuring alignment with customer needs and business objectives, and translating business requirements into practical AI-driven solutions. Working collaboratively with cross-functional teams, this position involves designing and enhancing AI models, focusing on efficiency, precision, and scalability. Daily activities include ensuring data quality, monitoring model performance, and generating actionable insights from vast amounts of information. Each day presents opportunities to resolve complex technical challenges, advance important AI projects, and conceive innovative ways to leverage data in transforming the customer experience. About the team The Data Intelligence team is a new function within Amazon Customer Service. We develop and apply Generative Artificial Intelligence (GenAI), Machine Learning (ML), and Natural Language Processing (NLP) techniques to enhance customer service associate and customer experiences.
US, CA, East Palo Alto
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Key job responsibilities Everyone on the team needs to be entrepreneurial, wear many hats and work in a highly collaborative environment that’s more startup than big company. We’ll need to tackle problems that span a variety of domains: computer vision, image recognition, machine learning, real-time and distributed systems. As an Applied Scientist, you will help solve a variety of technical challenges and mentor other scientists. You will tackle challenging, novel situations every day and given the size of this initiative, you’ll have the opportunity to work with multiple technical teams at Amazon in different locations. You should be comfortable with a degree of ambiguity that’s higher than most projects and relish the idea of solving problems that, frankly, haven’t been solved at scale before - anywhere. Along the way, we guarantee that you’ll learn a ton, have fun and make a positive impact on millions of people. A key focus of this role will be developing and implementing advanced visual reasoning systems that can understand complex spatial relationships and object interactions in real-time. You'll work on designing autonomous AI agents that can make intelligent decisions based on visual inputs, understand customer behavior patterns, and adapt to dynamic retail environments. This includes developing systems that can perform complex scene understanding, reason about object permanence, and predict customer intentions through visual cues. About the team Just Walk Out (JWO) is a new kind of store with no lines and no checkout—you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your account and send you a receipt. Check it out at amazon.com/go. Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! Our goal is to be Earths’ most customer centric company and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in computer vision, machine learning, distributed systems and hardware design.
US, CA, Santa Clara
We are looking for passionate, talented, and inventive Applied Scientists with a strong machine learning background to help build industry-leading Conversational AI Systems. Our mission is to provide a delightful experience to Amazon’s customers by pushing the envelope in Natural Language Understanding (NLU), Dialog Systems including Generative AI with Large Language Models (LLMs) and Applied Machine Learning (ML). You will work alongside internationally recognized experts to develop novel algorithms and modeling techniques to advance the state-of-the-art in human language technology. Your work will directly impact millions of our customers in the form of products and services that make use language technology. You will gain hands on experience with Amazon’s heterogeneous text, structured data sources, and large-scale computing resources to accelerate advances in language understanding. We are hiring in all areas of human language technology: NLU, Dialog Management, Conversational AI, LLMs and Generative AI. Key job responsibilities The team uses generative AI and foundation models to reimagine the experience of all customers on AWS. We explore new technologies and find creative solutions. Curiosity and an explorative mindset can find a place here to impact the life of engineers around the world. If you are excited about this space and want to enlighten your peers with new capabilities, this is the team for you. About the team AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.