Natural Language Processing with AWS AI Services book cover is on the left; images of the two authors, Mona Mona, top, an AI/ML and former Amazon Web Service employee, and Premkumar “Prem” Rangarajan, bottom, an artificial intelligence/machine learning specialist at AWS, are on the right
Natural Language Processing with AWS AI Services was written by Mona Mona, an artificial intelligence/machine learning specialist and former Amazon Web Service employee, and Premkumar “Prem” Rangarajan, an AI/ML specialist at AWS.

New hands-on guide demonstrates how to implement natural language processing business solutions

Natural Language Processing with AWS AI Services seeks to demystify NLP for just about anyone.

In Ali Baba and the Forty Thieves, Ali Baba overhears one of the thieves utter a magic phrase, “Open sesame,” which opens the mouth of a cave containing treasures.

Premkumar “Prem” Rangarajan, an artificial intelligence/machine learning specialist at Amazon Web Services (AWS), remembers his father reading this story to him as a child. “When I began working with artificial intelligence [AI] and natural language processing [NLP], this story came back to me,” he said. “I realized it was a fictional example of voice activation!”

Rangarajan says that today, AI/NLP can seem almost as magical as the secret code from the folktale.

Artificial intelligence is no longer an inaccessible technology. It’s no longer a career that requires us to study for 10 or 15 years of our lives and get multiple PhDs to begin.
Premkumar “Prem” Rangarajan

“I mean, how do we even make computers, which can only understand ones and zeros, understand your voice?” he asks. “How does it understand that this sound means this with all of the tonal inflections, the accents, the languages? It was so fascinating, and that’s when it began for me. I’m fascinated with using voice for practical applications.”

In an effort to demystify some of that “magic”, Rangarajan and Mona Mona, an AI/ML specialist at Google and former AWS employee, wrote a book. Natural Language Processing with AWS AI Services is a hands-on guide which the authors say can help get any IT professional implementing AI/machine learning solutions before the monthly calendar flips to a new page.

“Artificial intelligence is no longer an inaccessible technology,” says Rangarajan. “It’s no longer a career that requires us to study for 10 or 15 years of our lives and get multiple PhDs to begin.

“Now you can actually understand and choose what you want and directly infuse these algorithms into your applications and build very powerful AI solutions. You don’t have to worry that if you have an idea today it will become a reality a year down the line. It can become a reality in one week, in two weeks.”

Spotting a need

Rangarajan says one area where artificial intelligence and machine learning can generate immediate business intelligence is in customer call centers.

“How can we improve the customer satisfaction scores? How can we understand whether the customer's issue was actually addressed in those conversations? How can we make the agents more efficient? How can we improve call closure rates?” he says. “We have the ability to use AI services to add intelligence to those conversations and to ensure that we address what the customer wants.”

Related content
New features go beyond conventional effect estimation by attributing events to individual components of complex systems.

Mona says soon after she began working at AWS, she recognized the power of the technology stack. “When I saw the power of these tools and I was introduced to some very interesting customer cases, I realized these services can provide natural language processing solutions quickly. You can build a chat bot, or an AI translation solution, or use NLP to do social media analytics. It’s all available to you.”

The authors had previously cowritten about a dozen AWS blog posts on AI/NLP, and from the comments they began to see a need for a new kind of book on NLP.

“We realized that a lot of books talk about the math and the science behind NLP, but there's not a lot of books that showed you how to apply the technology and actually solve the real-world need,” Rangarajan says.

A comprehensive lesson

Natural Language Processing with AWS AI Services begins with an introduction to AWS AI/NLP services, including chapters on AI/NLP stack products such as Amazon Textract and Amazon Comprehend.

The second section of the book demonstrates how NLP can be applied to business solutions, such as improving customer service, monetizing media content, extracting metadata from documents, and specific solutions for healthcare.

Related content
Matt Taddy, vice president of Amazon’s Private Brands business, is the coauthor of Modern Business Analytics: Practical Data Science for Decision Making, a primer for those who want to gain the skills to use data science to help make decisions in business and beyond.

Finally, in section three, the book provides a hands-on guide to putting these solutions into production, including creating workflows and "building secure, reliable, and efficient NLP solutions”. In addition to the book, Rangarajan suggests anyone interested in AI/NLP to set up a free AWS tier account.

“The innovation needed to utilize artificial intelligence and natural language processing is already done by AWS with the AI services stack,” Rangarajan says. “You have AWS Comprehend, Amazon Translate, Amazon Transcribe, et cetera. All you have to do is make an API call to be able to access the intelligence behind those machine learning models.”

Mona notes that the book can be used in different ways by people with different roles within an organization.

Automate document processing using AWS machine learning

“Suppose I'm a business executive. I don't want to read all the code. You could just read the appropriate business problem and solution chapter, the introduction, and the architecture proposed and summary. Then you can pass it on to your technical peers and say, ‘Now I see how it is done and I think this is what we need. Please go and build it,’” she says.

“On the other hand, if I'm a technical person, I will have a different perspective. I will literally read all the code. I can view the videos we have created for each code in the book. So, if you want to implement an end-to-end solution which your manager has given you, now you can go and implement it.”

A resource for career change

Rangarajan says the book is a good primer for someone wanting to transition to focus to AI/NLP, just as he did. He began as an IBM AS 400 programmer and then moved on to become an enterprise application integration architect. During that time he became interested in doing more with machine learning, which led to him joining AWS. Soon he developed an interest in NLP.

Around that time, Rangarajan was asked to work on a project for the celebration of the opening of a new AWS tech hub in Houston. He created an NLP project.

“There was something called ‘Simple Beer Service,’ and this provided an opportunity to upgrade it with Alexa. So, you say to Alexa, ‘Pour me a beer,’ and you use the password. Alexa will then control a Raspberry Pi device, open the beer lines, and pour the beer for you.”

That project (which drew the attention of Houston’s mayor) helped to cement his interest in pursuing NLP — and that interest eventually led to this book. Rangarajan said his own experiences helped shape his approach to the book.

“The book is good for students or working professionals who are interested in moving to an AI/machine learning career. That’s something that’s in demand, so it can be a profitable career move,” Rangarajan says.

The book, combined with the AWS Free Tier accounts, AWS Machine Learning University video tutorials, and, of course, the Amazon AI/NLP technology stack, can help ease entry into the field.

“Amazon's philosophy is that anyone can do this,” Mona says. “Even if you have no basic coding experience, you can still create a scalable application using these AI services. That is the goal, that any student or any IT professional can easily pick these services and implement infused, beautiful, innovative solutions and applications in a week's time. You don’t have to spend a lot of time learning.”

Looking ahead, Rangarajan is writing another book on cloud-native machine learning on AWS. “It’s going to be broad-scale AI and ML and cover the machine learning workflow. So, we are talking about algorithms, neural networks, and how different personnel use machine learning and AI within organizations.”

His mission to help others unlock the potential treasures of machine learning is certainly a goal of which Ali Baba would approve.

Related content

US, WA, Bellevue
We are building a world-class last mile delivery ecosystem with Amazon Flex as a cornerstone of this strategy. Amazon Flex works directly with independent contractors, to make deliveries to our customers. With Amazon Flex, delivery partners are their own boss, build their own schedule, and choose from different types of delivery opportunities (e.g. Amazon Fresh, Whole Foods Market, and Amazon Logistics). Amazon Flex is powered by a mobile app that works in sync with our advanced systems and processes, allowing delivery partners to secure delivery offers, track their delivery progress, and more. Economists at Amazon Flex partner closely with senior management, business stakeholders, scientists and engineers, and economist leadership to solve key business problems including pricing, promotions, offer optimization, recruiting, capacity planning, and beyond. Amazon Flex Economists build econometric models using our world class data systems and apply approaches from a variety of skillsets – applied macro/time series, applied micro, econometric theory, empirical IO, empirical labor, or related fields are all highly valued skillsets at Amazon. You will work in a fast moving environment to solve business problems as a member of a cross-functional team that supports all of Amazon Last Mile Delivery Tech. You will be expected to develop techniques that apply econometrics to large data sets, address quantitative problems, and contribute to the design of automated systems across the business.
US, WA, Bellevue
The Fulfillment by Amazon (FBA) team is looking for a passionate, curious, and creative Research Scientist, with expertise and experience in operations research, operations management, supply chains, and revenue management, to join our top-notch cross-domain FBA science team. As a research scientist you will be responsible for designing and implementing cutting edge optimization models and machine learning models and building automated inventory management system to solve key challenges facing the worldwide FBA Seller business, including 1) improving FBA Seller inventory efficiency, 2) efficiently balancing the supply and demand of FBA Seller capacity, 3) closing worldwide selection gap by enabling global selling profitability, and 4) driving out costs across the FBA supply chain to spin the flywheel. Unlike many companies who buy existing off-the-shelf planning systems, we are responsible for studying, designing, and building systems to suit Amazon’s needs. Our team members have an opportunity to be on the forefront of thought leadership by working on some of the most difficult problems in the industry with some of the best product managers, research scientists/statisticians/economists and software developers in the business. This role will work with other senior and principal scientists, and partner with engineering and product teams to integrate scientific work into production systems. Key job responsibilities • Interact with engineering, operations, science and business teams to develop an understanding and domain knowledge of processes, system structures, and business requirements • Apply domain knowledge and business judgment to identify opportunities and quantify the impact aligning research direction to business requirements and make the right judgment on research project prioritization • Develop scalable mathematical models to derive optimal or near-optimal solutions to existing and new inventory planning challenges • Create prototypes and simulations to test devised solutions • Advocate technical solutions to business stakeholders, engineering teams, as well as executive level decision makers • Work closely with engineers to integrate prototypes into production systems • Create policy evaluation methods to track the actual performance of devised solutions in production systems, identify areas with potential for improvement and work with internal teams to improve the solution with new features A day in the life As a Research Scientist, you will solve real world large inventory problems by analyzing large amounts of business data, defining new metrics and business cases, designing simulations and experiments, applying supply chain modeling techniques, creating optimization models, and collaborating with teammates in business, software, and research. The successful candidate has solid research experience in Operations Research preferably with focus on Operations Management or other closely related areas or in area of Machine Learning. He or she will lead the research where we are responsible for developing solutions to better manage and optimize worldwide FBA inventory capacity, while providing the best experience to our Sellers to growth their business. About the team Fulfillment by Amazon (FBA) is a service that allows sellers to outsource order fulfillment to Amazon, allowing sellers to leverage Amazon’s world-class facilities to provide customers Prime delivery promise. Sellers gain access to Prime members worldwide, see their sales lift, and are free to focus their time and resources on what they do best while Amazon manages fulfillment. Over the last several years, sellers have enjoyed strong business growth with FBA shipping more than half of all products offered by Amazon. FBA focuses on helping sellers with automating and optimizing the third-party supply chain. FBA sellers leverage Amazon’s expertise in machine learning, optimization, data analytics, econometrics, and market design to deliver the best inventory management experience to sellers. We work full-stack, from foundational backend systems to future-forward user interfaces. Our culture is centered on rapid prototyping, rigorous experimentation, and data-driven decision-making.
US, GA, Atlanta
Machine learning (ML) has been strategic to Amazon from the early years. We are pioneers in areas such as recommendation engines, product search, eCommerce fraud detection, and large-scale optimization of fulfillment center operations. The Generative AI team helps AWS customers accelerate the use of Generative AI to solve business and operational challenges and promote innovation in their organization. As an applied scientist, you are proficient in designing and developing advanced ML models to solve diverse challenges and opportunities. You will be working with terabytes of text, images, and other types of data to solve real- world problems. You'll design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. We’re looking for talented scientists capable of applying ML algorithms and cutting-edge deep learning (DL) and reinforcement learning approaches to areas such as drug discovery, customer segmentation, fraud prevention, capacity planning, predictive maintenance, pricing optimization, call center analytics, player pose estimation, event detection, and virtual assistant among others. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Key job responsibilities The primary responsibilities of this role are to: Design, develop, and evaluate innovative ML models to solve diverse challenges and opportunities across industries Interact with customer directly to understand their business problems, and help them with defining and implementing scalable Generative AI solutions to solve them Work closely with account teams, research scientist teams, and product engineering teams to drive model implementations and new solution A day in the life N/A About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
US, WA, Seattle
At Amazon we strive to be earth’s most customer centric company and we are one of the core science teams in CS org tasked with the mission to making this happen. Are you curious about new platforms and technologies and have a desire to deliver world-class customer service? Are you excited by the idea of owning a problem and innovating on behalf of customers? Can you deal with ambiguity and keep up with the pace of a company whose cycles are measured in weeks, not years? D2 Science & Analytics team is seeking an Applied Scientist to develop cutting-edge AI solutions leveraging LLM, ML and NLP techniques to understand and resolve customer issues and provide earth's best customer service. We are looking for individuals with a passion for learning, researching, and deploying production-ready science solutions in a highly collaborative environment. We like to ideate, experiment, iterate, optimize and scale quickly, while thoughtfully balancing speed and quality. If you have experience with two or more of the following, · Research and implementation of multi-turn task-oriented dialogue systems · Natural Language Understanding / Spoken Language Understanding · Information Retrieval, Question Answering, Semantic Representation · Zero-shot or Few-shot Learning · Crowdsourced NLU annotation best practices · Reinforcement Learning (preferably in an NLP application) · Computational Linguistics · Large scale text classification then we want to hear from you! Responsibilities: - Drive collaborative research and creative problem solving - Apply scientific concepts to real-world business problems - Create experiments and prototype implementations of new learning algorithms and prediction techniques - Collaborate with engineering teams to design and implement software solutions for science problems - Constructively critique peer research and mentor junior s and engineers A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”Benefits Summary: “Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan”
US, WA, Bellevue
We are a part of Amazon Alexa Devices organization with the mission “delight customers through contextual and personalized proactive experiences that keep customers informed, engaged, and productive without cognitive burden”. We are developing an advanced system using Large Language Model (LLM) technologies to deliver engaging, intuitive, and adaptive content recommendations across all Amazon surfaces. We aim to facilitate seamless reasoning and customer experiences, surpassing the capabilities of previous machine learning models. We are looking for a passionate, talented, and resourceful Applied Scientist in the field of Natural Language Processing (NLP), Recommender Systems and/or Information Retrieval, to invent and build scalable solutions for a state-of-the-art context-aware speech assistant. A successful candidate will have strong machine learning background and a desire to push the envelope in one or more of the above areas. The ideal candidate would also enjoy operating in dynamic environments, be self-motivated to take on challenging problems to deliver big customer impact, shipping solutions via rapid experimentation and then iterating on user feedback and interactions. Key job responsibilities As an Applied Scientist on the team, you will collaborate with other applied scientists and engineers to develop novel algorithms to enable timely, relevant and delightful recommendations and conversations. Your work will directly impact our customers in the form of products and services that make use of various machine learning, deep learning and language model technologies. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in the state of art.
CA, BC, Vancouver
Technology is giving the beauty industry a makeover! Are you interested to disrupt and redefine the way customers buy Beauty products online? Are you interested in using the latest advances in machine learning, computer vision, and big-data technologies to build online customer experiences for Beauty products that can equal or even surpass an in-store experience? Amazon Beauty is reinventing the shopping experience for all beauty customers across the largest selection of brands to become the most trusted beauty destination. Beauty is unique in retail with a diverse customer set along with products that are emotional, fun, and creative. This is your chance to get in on the ground floor to build something entirely new and transform an industry! To achieve our vision, we think big and tackle technological challenges every day. We need builders and disruptors who are not afraid to innovate! Our architecture and development processes support rapid experimentation, global deployments, and self-service capabilities that allow us to scale better. We build: - Amazon scale systems: All our technology needs to work at Amazon scale, serving millions of customers with millisecond-level latency. - Immersive customer experiences: We will create elevated and immersive customer experiences that using cutting-edge UI-technologies and user-centric design patterns. - Computer Vision and augmented reality (AR) experiences: We bring exciting experiences directly to the customer's mobile phone using their cameras and combinations of computer vision and AR. - Personalization using machine learning: We use latest advances in ML and GenAI to provide better-personalized shopping experiences. - Data & analytics pipelines: Amazon is data-driven, and a robust data backbone is necessary for our systems. We build on core AWS services such as EC2, S3, DynamoDB, SageMaker, StepFunctions, etc. - Multi-device support: We build for all traditional surfaces - desktop browsers, mobile browsers, and mobile applications. Key job responsibilities We are looking for talented and innovation-driven scientists who are passionate about leveraging the latest advances in Generative AI, Diffusion Models, Computer Vision (CV), Graphics, AR/VR, Virtual Try-On, Image Processing, and related technologies, to solve customer problems in the Beauty space. You will have an opportunity to revolutionize the customer shopping experience across the world's most extensive catalog of beauty products. You will be directly responsible for leading the ideation, design, prototyping, development, and launch of innovative scientific solutions that address customer problem in the beauty and shopping space. You will closely partner with product managers, UX designers, engineers, and the broader Amazon scientific community to pioneer state-of-the-art solutions to extremely challenging problems in machine learning and CV. You will be our organization's Tech Evangelist and represent our organization in key internal and external AI, ML, or Vision conferences. About the team Amazon Beauty Tech is a key and essential part of the Consumables organization and North America Stores. We are a passionate group of engineers, scientists, product managers, and designers who drive technological innovation to improve the customer shopping experience. We have a startup-like work culture where innovation is encouraged; we are never afraid to propose big ideas for fear of failing!
US, CA, Sunnyvale
The Artificial General Intelligence (AGI) team is looking for a highly skilled and experienced Senior Applied Scientist, to lead the development and implementation of cutting-edge algorithms and models for supervised fine-tuning and reinforcement learning through human feedback; with a focus across text, image, and video modalities. As a Senior Applied Scientist, you will play a critical role in driving the development of Generative Artificial Intelligence (GenAI) technologies that can handle Amazon-scale use cases and have a significant impact on our customers' experiences. Key job responsibilities - Collaborate with cross-functional teams of engineers, product managers, and scientists to identify and solve complex problems in GenAI - Design and execute experiments to evaluate the performance of different algorithms and models, and iterate quickly to improve results - Think big about the arc of development of GenAI over a multi-year horizon, and identify new opportunities to apply these technologies to solve real-world problems - Communicate results and insights to both technical and non-technical audiences, including through presentations and written reports - Mentor and guide junior scientists and engineers, and contribute to the overall growth and development of the team
US, WA, Bellevue
Why this job is awesome? - This is SUPER high-visibility work: Our mission is to provide consistent, accurate, and relevant delivery information to every single page on every Amazon-owned site. - MILLIONS of customers will be impacted by your contributions: The changes we make directly impact the customer experience on every Amazon site. This is a great position for someone who likes to leverage Machine learning technologies to solve the real customer problems, and also wants to see and measure their direct impact on customers. - We are a cross-functional team that owns the ENTIRE delivery experience for customers: From the business requirements to the technical systems that allow us to directly affect the on-site experience from a central service, business and technical team members are integrated so everyone is involved through the entire development process. - Do you want to join an innovative team of scientists and engineers who use machine learning and statistical inference techniques to deliver the best delivery experience on every Amazon-owned site? - Are you excited by the prospect of analyzing and modeling terabytes of data on the cloud and create state-of-art algorithms to solve real world problems? - Do you like to own end-to-end business problems/metrics and directly impact the profitability of the company? - Do you like to innovate and simplify? If yes, then you may be a great fit to join the Delivery Experience Machine Learning team. Major responsibilities: · Research and implement ML techniques to create scalable and effective models in Delivery Experience (DEX) systems · Solve business problems and identify business opportunities to provide the best delivery experience on all Amazon-owned sites. · Design and develop search ranking, recommendation and personalization models to improve Amazon customer experience · Design and develop machine learning framework to measure the long-term effect of all models in DEX systems · Analyze and understand large amounts of Amazon’s historical business data to detect patterns, to analyze trends and to identify correlations and causalities · Establishing scalable, efficient, automated processes for large scale data analysis and causal inference
US, WA, Seattle
Amazon Advertising is one of Amazon's fastest growing and most profitable businesses. Amazon's advertising portfolio helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers. Our products and solutions are strategically important to enable our Retail and Marketplace businesses to drive long-term growth. We deliver billions of ad impressions and millions of clicks and break fresh ground in product and technical innovations every day! The Creative X org within Amazon Advertising aims to democratize access to high-quality creative assets, including copy, images and video, by building and productizing generative AI-driven tools for advertisers. We are investing in latent-diffusion and DiT models, LLMs, computer vision, reinforcement learning, and image + video synthesis. The solutions we develop will be deployed for use by self-service advertisers and agencies, as well as available to premium brands that advertise on Amazon. We are seeking an experienced science leader who is adept at a variety of skills; especially in generative AI, computer vision, and large language models that will accelerate our plans to generate high-quality creatives on behalf of advertisers. The right candidate will be an inventor at heart, provide science leadership, establish the right direction and vision, build team mechanisms, foster the spirit of collaboration and innovation within the org, and execute against a roadmap. The leader will provide both technical direction as well as manage a sizable team of scientists. They will need to be adept at recruiting, launching AI models into production, writing vision/direction documents, and building team mechanisms that will foster innovation and execution. Key job responsibilities * Drive end-to-end applied science projects that have a high degree of ambiguity, scale, complexity * Provide technical / science leadership related to computer vision, large language models, and generative image + video. * Research new and innovative machine learning approaches. * Recruit high performing Applied Scientists to the team and provide mentorship. * Establish team mechanisms, including team building, planning, and document reviews.
US, CA, Santa Clara
Amazon AI is looking for world class scientists to join its Amazon Q Builder CodeGen team. Amazon Q Builder CodeGen is an LLM-based AWS service that makes developers more productive by providing them code recommendations. Amazon Q Builder CodeGen leverages large language models, program analysis, responsible AI, robustness, efficient inference techniques and a lot more in building this technology. You will invent, implement, and deploy state of the art algorithms and systems, and be at the heart of a growing and exciting focus area for AWS. Candidate experiences of interest include but are not limited to: LLM, RAG, model training and inference, trustworthy AI, responsible AI, program analysis and program synthesis in general. The Amazon Web Services (AWS) Next Gen DevX (NGDE) team uses generative AI and foundation models to reimagine the experience of all builders on AWS. From the IDE to web-based tools and services, AI will help engineers work on large and small applications. We explore new technologies and find creative solutions. Curiosity and an explorative mindset can find a place here to impact the life of engineers around the world. If you are excited about this space and want to enlighten your peers with new capabilities, this is the team for you. About the team AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.