How Amazon Chime's noise cancellation works

Combining classic signal processing with deep learning makes method efficient enough to run on a phone.

PercepNet is one of the core technologies of Amazon Chime's Voice Focus feature. It is designed to suppress noise and reverberation in the speech signal, in real time, without using too many CPU cycles. This makes it usable in cellphones and other power-constrained devices. 

At Interspeech 2020, PercepNet finished second in its category (real-time processing) in the Deep Noise Suppression Challenge, despite using only 4% of a CPU core, while another Amazon Chime algorithm, PoCoNet, finished first in the offline-processing category. In this post, we'll look into the principles that make PercepNet work. For more details, you can also refer to our Interspeech paper.

Despite operating in real time, with low complexity, PercepNet can still provide state-of-the-art speech enhancement. Like most recent speech enhancement algorithms, PercepNet uses deep learning, but it applies it in a different way. Rather than have a deep neural network (DNN) do all the work, PercepNet tries to have it do as little work as possible.

Speech enhancement and STFT

Before getting into any deep learning, let's look at the job we'll be asking our machine learning model to perform. Let's consider a simple synthetic example. We start from the clean speech sample below:

We then add some non-stationary car noise on top of it:

The goal here is to take the noisy audio and make it sound as good as possible — ideally, close to the original clean audio. The standard way to represent the problem — both pre-deep learning and post-deep learning — is to use the short-time Fourier transform (STFT).

That means chopping up the signal into overlapping windows and computing the frequency content for each window. For each window of N samples (N discrete measurements of the signal amplitude), we obtain N/2 spectral magnitudes, along with their associated phases. We will refer to each output point as a frequency bin. Let's see what the magnitude of the STFT looks like for our clean signal (top) and noisy signal (bottom).

percepnet_spectrograms.jpg
The spectrograms above show the frequency content of an audio clip. The horizontal axis is time, the vertical axis is frequency, and the color represents the amount of energy at a particular time, for a particular frequency, using a log scale.

From the noisy STFT, many algorithms try to estimate the clean magnitude of each frequency while retaining the phase — which is much harder to estimate — from the noisy signal. For now, let's assume we have a magic model (an oracle) that's able to do a perfect mapping from noisy spectral magnitudes to clean. This is why we started from a synthetic example, so we can compute the oracle output. Based on oracle magnitudes but using the noisy phase, we can reconstruct the speech signal:

Certainly not bad, but also far from perfect. The noise is still audible as a form of roughness in the speech. This is due to the error in the phase, which we took from the noisy signal. While the ear is essentially insensitive to the absolute phase, what we perceive here is the inconsistency of the phase across frames. In other words, the way in which the phase changes over time still does matter.

Another issue for real-time, power-constrained operation is the number of frequency bins whose amplitudes we need to estimate. Assuming we use 20-millisecond windows, the STFT bins will be spaced 50 Hz apart. If we want to enhance all frequencies up to 20 kHz (the upper limit of human hearing), then our neural network will have to estimate 400 amplitudes, which is very computationally expensive.

Where do we go from here? If we want to improve quality, then we could also estimate phase. This is the no-compromise route taken by PoCoNet, which can get around the added complexity because it’s optimized to run on a GPU. For real-time applications on power-constrained devices, however, we can't realistically expect to have a very good phase estimator.

A perceptually relevant representation

If we want good speech quality, and we want our algorithm to run in real time on a CPU without instantly draining the battery, then we need to find a way to simplify the problem. We can do that by making the following assumptions:

  1. the general shape of the speech spectrum (a.k.a. the spectral envelope) is smooth; and 
  2. we perceive it with a nonlinear frequency resolution, corresponding to the human ear’s auditory filters (a.k.a. critical bands)

In other words, (1) the speech spectrum tends not to have sharp discontinuities, and (2) the human auditory system perceives low frequencies with higher resolution than high frequencies.

We can follow both of those assumptions by representing the speech spectrum using bands spaced according to equivalent rectangular bandwidth (ERB). ERB-spaced bands divide the spectrum into bands of increasing width, capturing coarser spectral information as frequency increases, much the way the human auditory system does.

Because multiple STFT bins are assigned to each band, the spectral representation is smoother: any discontinuity in frequency is averaged out.

Nonlinearly spaced bands make our model much simpler. Instead of 400 frequency bins, we need only 34 bands. In practice, we model these bands as overlapping filters, which are most responsive to the frequencies at the centers of the bands (the tips of the triangles below) and decreasingly responsive to frequencies farther from the center (the sides of the triangles; note the 50% overlap between bands):

bands.png

For each of the bands above, we compute a gain between 0 and 1; then, all we need to do is interpolate those band gains and we're done. Now, let's listen to how this would sound — still using the oracle for band magnitudes:

Our complexity went down, but so did the quality. The roughness we noticed previously is now even more obvious and sounds a bit like heavy distortion. It's not that surprising, since we are still changing only the magnitude spectrum, but with only 34 degrees of freedom rather than 400.

So what are we missing here? The missing piece is that the ear doesn't only perceive the spectral envelope of the signal; it also perceives whether the signal is made of tones (voiced sounds), noise (unvoiced sounds), or a mix of the two. Vowels are mostly composed of tones (harmonics) at multiples of a fundamental frequency (the pitch), whereas many consonants (such as the /s/ phoneme) are mostly noise-like. 

Our enhanced speech sounds rough because the tonal vowels contain more noise than they should. To enhance our tones, we can use a time-domain technique called comb filtering. Comb filtering is often an undesired effect in which room reverberation boosts or attenuates frequencies at regular intervals. But by carefully tuning our comb filter to the pitch of the voice we're trying to enhance, we can keep all the tones and remove most of the noise. Below is an example of the frequency response of the comb filter for a pitch of 200 Hz.

pitch.png

The pitch is the period at which a periodic signal (nearly) repeats itself. Pitch estimation is a hard problem, especially in the noisy conditions we have here. To estimate the pitch, we try to match a signal with past versions of itself, finding the period T that maximizes the correlation between x(n) and x(n-T). We then use dynamic programming (the Viterbi algorithm) to find a pitch trajectory that is consistent (e.g. no large jumps) over time.

Since we often want to retain at least some of the noise, we can simply do a mix between the noisy audio and the comb-filtered audio to get exactly the tone/noise ratio we want. By doing the mixing in the frequency domain, we can control that mix on a band-by-band basis, even though the comb filter is computed in the time domain. The exact ratios (or filtering strengths) to use for the mixing can be adjusted in such a way that the ratio of tones to noise in the output is about the same as it was in the clean speech. This is what our oracle (using the optimal strengths) now sounds like with comb filtering:

There’s still a little roughness, but our quality is already better than that of our spectral-magnitude oracle, despite using far fewer parameters. It now seems that we're as close to the original properties of the speech as we could get with our model. So what else can we do to further improve quality? The answer is simple: we cheat! 

To be more specific, we can cheat the human auditory system a bit by further attenuating the frequency bands that are still too noisy. Our speech will deviate slightly from the correct spectral envelope, but the ear will not notice that too much. It will just notice the noise less. This kind of post-filtering has been used in speech codecs since the 1980s but (as far as we know) not in speech enhancement systems. Adding the post-filter to our oracle gives us the following:

We're now quite close to the perfect clean speech. At this point, our limiting factor will most certainly be the DNN model and not the representation we use. The good thing is that our DNN has to estimate only 34 band gains (between 0 and 1) and 34 comb-filtering strengths (also between 0 and 1). This is much easier than estimating 400 magnitudes/gains — and possibly also 400 phases.

Adding a DNN

So far, we’ve assumed a perfect model for predicting band gains (the oracle). In practice, we need to use a DNN. But all the work we did in the previous section was meant to make the DNN design as boring as possible.

Since we replaced our initial 400 frequency bins with just 34 bands, there's no reason to use convolutional layers across frequency. Instead, we just go with convolutional layers across time and — most importantly — recurrent layers that provide longer-term memory to the system. We found that simple gated recurrent units (GRUs) work well, but long-short-term-memory networks (LSTMs) would probably have worked as well.

dnn_model.png
DNN model

In our DNN modelf is an input feature vector that contains all the band-based spectral information we need. The outputs are the band gains b and the comb-filtering strengths b. Now all we need to do is train our network using hours of clean speech to which we add various levels of noise and reverberation. Since we have the clean speech, we can compute the optimal (oracle) gains and filtering strengths and use them as training targets. Our complete system using the trained DNN sounds like this:

Obviously, it does not sound as good as the last oracle — no enhancement DNN is perfect — but it's still a big improvement over the noisy input speech. Our Interspeech 2020 Deep Noise Suppression Challenge samples page provides some examples of how PercepNet performs in real conditions.

Using it in real time

The DNN model above contains about eight million weights. For each new window, we use each weight exactly once, which means eight million multiply-add operations per window. With 20-millisecond windows and 50% overlap, we have 100 windows per second of speech, so 800 million multiply-add operations per second. 

Thankfully, DNNs tend to be quite robust to small perturbations, so we can quantize all our weights to just eight bits with a negligible effect on perceived audio quality. Thanks to SIMD instructions on modern CPUs, this makes it possible to run our network really efficiently. On a modern laptop CPU, it takes less than 5% of one core to run PercepNet in real time.

To be useful in real-time communications applications, PercepNet should not add too much delay. The seemingly arbitrary choice of 20-millisecond windows with 50% overlap means that it consumes audio 10 milliseconds at a time. This is good because most audio codecs (including Opus, which is used in WebRTC) encode audio in 20-millisecond packets. So we can run the algorithm exactly twice per packet without the PercepNet block size causing an increase in delay. 

There are, of course, some delays we cannot avoid. The overlap between windows means that the STFT itself requires 10 milliseconds for reconstruction. On top of that, we typically allow the DNN to look two windows (20 millseconds) into the future, so it can make better decisions. This gives us a total of 30 milliseconds extra delay from the algorithm, which is acceptable in most scenarios.

If you would like to know more about the details of PercepNet, you can read our Interspeech 2020 paper. The idea behind PercepNet is quite versatile and could be applied to other problems, including acoustic echo control and beamforming post-filtering. In future posts, we will see how we can make PercepNet very efficient on CPUs and even how to run it as Web Assembly (WASM) code inside web browsers for WebRTC-based applications.

Research areas

Related content

US, VA, Arlington
We are seeking an exceptional Data Scientist to join our team in PXT Central Science. The ideal candidate will thrive in a dynamic, multifaceted role where you'll translate complex business challenges into rigorous quantitative frameworks, extract actionable insights from structured and unstructured datasets, and architect science-backed, scalable solutions that elevate the experience of our 1 million+ employees worldwide. If you're energized by the opportunity to apply data science to our mission of making Amazon Earth's Best Employer, we want to hear from you. Key job responsibilities • Own the design, development, and maintenance of scalable models and prototypes leveraging statistical, machine learning, or GenAI methodologies to enhance employee experience. • Partner with scientists, engineers, and product leaders to solve for employee experience defects using scientific approaches, building new services and tools that deliverable measurable impact. • Author and maintain detailed technical documentation related to the projects you drive. • Communicate results to diverse audiences of varying technical background with effective writing, visualizations, and presentations • Stay current with emerging methods and technologies, and implement them strategically to amplify the team’s impact. About the team The Central Science Team within Amazon’s People Experience and Technology org (PXTCS) uses economics, behavioral science, statistics, machine learning, and Generative AI to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, well-being, and the value of work to Amazonians. We are an interdisciplinary team, which combines the talents of science, engineering, and UX to develop and deliver solutions that measurably achieve this goal.
US, WA, Bellevue
The Amazon Fulfillment Technologies (AFT) Science team is looking for an exceptional Applied Scientist, with strong optimization and analytical skills, to develop production solutions for one of the most complex systems in the world: Amazon’s Fulfillment Network. At AFT Science, we design, build and deploy optimization, simulation, and machine learning solutions to power the production systems running at world wide Amazon Fulfillment Centers. We solve a wide range of problems that are encountered in the network, including labor planning and staffing, demand prioritization, pick assignment and scheduling, and flow process optimization. We are tasked to develop innovative, scalable, and reliable science-driven solutions that are beyond the published state of art in order to run frequently (ranging from every few minutes to every few hours per use case) and continuously in our large scale network. Key job responsibilities As an Applied Scientist, you will work with other scientists, software engineers, product managers, and operations leaders to develop scientific solutions and analytics using a variety of tools and observe direct impact to process efficiency and associate experience in the fulfillment network. Key responsibilities include: * Develop an understanding and domain knowledge of operational processes, system architecture and functions, and business requirements * Deep dive into data and code to identify opportunities for continuous improvement and/or disruptive new approach * Develop scalable mathematical models for production systems to derive optimal or near-optimal solutions for existing and new challenges * Create prototypes and simulations for agile experimentation of devised solutions * Advocate technical solutions to business stakeholders, engineering teams, and senior leadership * Partner with engineers to integrate prototypes into production systems * Design experiment to test new or incremental solutions launched in production and build metrics to track performance About the team Amazon Fulfillment Technology (AFT) designs, develops and operates the end-to-end fulfillment technology solutions for all Amazon Fulfillment Centers (FC). We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it. The AFT Science team has expertise in operations research, optimization, scheduling, planning, simulation, and machine learning. We also have domain expertise in the operational processes within the FCs and their defects. We prioritize advancements that support AFT tech teams and focus areas rather than specific fields of research or individual business partners. We influence each stage of innovation from inception to deployment which includes both developing novel solutions or improving existing approaches. Resulting production systems rely on a diverse set of technologies, our teams therefore invest in multiple specialties as the needs of each focus area evolves.
US, WA, Seattle
We are seeking an exceptional Data Scientist to join our team in PXT Central Science. The ideal candidate will thrive in a dynamic, multifaceted role where you'll translate complex business challenges into rigorous quantitative frameworks, extract actionable insights from structured and unstructured datasets, and architect science-backed, scalable solutions that elevate the experience of our 1 million+ employees worldwide. If you're energized by the opportunity to apply data science to our mission of making Amazon Earth's Best Employer, we want to hear from you. Key job responsibilities • Own the design, development, and maintenance of scalable models and prototypes leveraging statistical, machine learning, or GenAI methodologies to enhance employee experience. • Partner with scientists, engineers, and product leaders to solve for employee experience defects using scientific approaches, building new services and tools that deliverable measurable impact. • Author and maintain detailed technical documentation related to the projects you drive. • Communicate results to diverse audiences of varying technical background with effective writing, visualizations, and presentations • Stay current with emerging methods and technologies, and implement them strategically to amplify the team’s impact. About the team The Central Science Team within Amazon’s People Experience and Technology org (PXTCS) uses economics, behavioral science, statistics, machine learning, and Generative AI to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, well-being, and the value of work to Amazonians. We are an interdisciplinary team, which combines the talents of science, engineering, and UX to develop and deliver solutions that measurably achieve this goal.
US, WA, Bellevue
Alexa International is looking for a passionate, talented, and inventive Applied Scientist to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems, requiring strong deep learning and generative models knowledge. You will contribute to developing novel solutions and deliver high-quality results that impact Alexa's international products and services. Key job responsibilities As an Applied Scientist with the Alexa International team, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art with LLMs. Your work will directly impact our international customers in the form of products and services that make use of digital assistant technology. You will leverage Amazon's heterogeneous data sources, unique and diverse international customer nuances and large-scale computing resources to accelerate advances in text, voice, and vision domains in a multimodal setup. The ideal candidate possesses a solid understanding of machine learning, natural language understanding, modern LLM architectures, LLM evaluation & tooling, and a passion for pushing boundaries in this vast and quickly evolving field. They thrive in fast-paced environments to tackle complex challenges, excel at swiftly delivering impactful solutions while iterating based on user feedback, and collaborate effectively with cross-functional teams. A day in the life * Analyze, understand, and model customer behavior and the customer experience based on large-scale data. * Build novel online & offline evaluation metrics and methodologies for multimodal personal digital assistants. * Fine-tune/post-train LLMs using techniques like SFT, DPO, RLHF, and RLAIF. * Set up experimentation frameworks for agile model analysis and A/B testing. * Collaborate with partner teams on LLM evaluation frameworks and post-training methodologies. * Contribute to end-to-end delivery of solutions from research to production, including reusable science components. * Communicate solutions clearly to partners and stakeholders. * Contribute to the scientific community through publications and community engagement.
US, WA, Bellevue
Amazon’s Last Mile Team is looking for a passionate individual with strong optimization and analytical skills to join its Last Mile Science team in the endeavor of designing and improving the most complex planning of delivery network in the world. Last Mile builds global solutions that enable Amazon to attract an elastic supply of drivers, companies, and assets needed to deliver Amazon's and other shippers' volumes at the lowest cost and with the best customer delivery experience. Last Mile Science team owns the core decision models in the space of jurisdiction planning, delivery channel and modes network design, capacity planning for on the road and at delivery stations, routing inputs estimation and optimization. Our research has direct impact on customer experience, driver and station associate experience, Delivery Service Partner (DSP)’s success and the sustainable growth of Amazon. Optimizing the last mile delivery requires deep understanding of transportation, supply chain management, pricing strategies and forecasting. Only through innovative and strategic thinking, we will make the right capital investments in technology, assets and infrastructures that allows for long-term success. Our team members have an opportunity to be on the forefront of supply chain thought leadership by working on some of the most difficult problems in the industry with some of the best product managers, scientists, and software engineers in the industry. Key job responsibilities Candidates will be responsible for developing solutions to better manage and optimize delivery capacity in the last mile network. The successful candidate should have solid research experience in one or more technical areas of Operations Research or Machine Learning. These positions will focus on identifying and analyzing opportunities to improve existing algorithms and also on optimizing the system policies across the management of external delivery service providers and internal planning strategies. They require superior logical thinkers who are able to quickly approach large ambiguous problems, turn high-level business requirements into mathematical models, identify the right solution approach, and contribute to the software development for production systems. To support their proposals, candidates should be able to independently mine and analyze data, and be able to use any necessary programming and statistical analysis software to do so. Successful candidates must thrive in fast-paced environments, which encourage collaborative and creative problem solving, be able to measure and estimate risks, constructively critique peer research, and align research focuses with the Amazon's strategic needs.
US, WA, Bellevue
Alexa International is looking for a passionate, talented, and inventive Applied Scientist to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems, requiring strong deep learning and generative models knowledge. You will contribute to developing novel solutions and deliver high-quality results that impact Alexa's international products and services. Key job responsibilities As an Applied Scientist with the Alexa International team, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art with LLMs. Your work will directly impact our international customers in the form of products and services that make use of digital assistant technology. You will leverage Amazon's heterogeneous data sources, unique and diverse international customer nuances and large-scale computing resources to accelerate advances in text, voice, and vision domains in a multimodal setup. The ideal candidate possesses a solid understanding of machine learning, natural language understanding, modern LLM architectures, LLM evaluation & tooling, and a passion for pushing boundaries in this vast and quickly evolving field. They thrive in fast-paced environments to tackle complex challenges, excel at swiftly delivering impactful solutions while iterating based on user feedback, and collaborate effectively with cross-functional teams. A day in the life * Analyze, understand, and model customer behavior and the customer experience based on large-scale data. * Build novel online & offline evaluation metrics and methodologies for multimodal personal digital assistants. * Fine-tune/post-train LLMs using techniques like SFT, DPO, RLHF, and RLAIF. * Set up experimentation frameworks for agile model analysis and A/B testing. * Collaborate with partner teams on LLM evaluation frameworks and post-training methodologies. * Contribute to end-to-end delivery of solutions from research to production, including reusable science components. * Communicate solutions clearly to partners and stakeholders. * Contribute to the scientific community through publications and community engagement.
US, CA, Pasadena
The Amazon Web Services (AWS) Center for Quantum Computing (CQC) is a multi-disciplinary team of theoretical and experimental physicists, materials scientists, and hardware and software engineers on a mission to develop a fault-tolerant quantum computer. Throughout your internship journey, you'll have access to unparalleled resources, including state-of-the-art computing infrastructure, cutting-edge research papers, and mentorship from industry luminaries. This immersive experience will not only sharpen your technical skills but also cultivate your ability to think critically, communicate effectively, and thrive in a fast-paced, innovative environment where bold ideas are celebrated. Join us at the forefront of applied science, where your contributions will shape the future of Quantum Computing and propel humanity forward. Seize this extraordinary opportunity to learn, grow, and leave an indelible mark on the world of technology. Amazon has positions available for Quantum Research Science and Applied Science Internships in Santa Clara, CA and Pasadena, CA. We are particularly interested in candidates with expertise in any of the following areas: superconducting qubits, cavity/circuit QED, quantum optics, open quantum systems, superconductivity, electromagnetic simulations of superconducting circuits, microwave engineering, benchmarking, quantum error correction, fabrication, etc. Key job responsibilities In this role, you will work alongside global experts to develop and implement novel, scalable solutions that advance the state-of-the-art in the areas of quantum computing. You will tackle challenging, groundbreaking research problems, work with leading edge technology, focus on highly targeted customer use-cases, and launch products that solve problems for Amazon customers. The ideal candidate should possess the ability to work collaboratively with diverse groups and cross-functional teams to solve complex business problems. A successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail and the ability to thrive in a fast-paced, ever-changing environment. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.
US, WA, Bellevue
Alexa International Science team is looking for a passionate, talented, and inventive Senior Applied Scientist to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems, requiring strong deep learning and generative models knowledge. At this level, you will drive cross-team scientific strategy, influence partner teams, and deliver solutions that have broad impact across Alexa's international products and services. Key job responsibilities As a Senior Applied Scientist with the Alexa International team, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art with LLMs, particularly delivering industry-leading scientific research and applied AI for multi-lingual applications — a challenging area for the industry globally. Your work will directly impact our global customers in the form of products and services that support Alexa+. You will leverage Amazon's heterogeneous data sources and large-scale computing resources to accelerate advances in text, speech, and vision domains. The ideal candidate possesses a solid understanding of machine learning, speech and/or natural language processing, modern LLM architectures, LLM evaluation & tooling, and a passion for pushing boundaries in this vast and quickly evolving field. They thrive in fast-paced environment, like to tackle complex challenges, excel at swiftly delivering impactful solutions while iterating based on user feedback, and are able to influence and align multiple teams around a shared scientific vision.
US, WA, Bellevue
Amazon is seeking a Language Data Scientist to join the Alexa International science team as domain expert. This role focuses on expanding analysis and evaluation of conversational interaction data deliverables. The Language Data Scientist is an expert in conversation assessment processes, working closely with a team of skilled machine learning scientists and engineers, and is a key member in developing new conventions for relevant annotation workflows. The Language Data Scientist will be own unique data analysis and research requests that support the training and evaluation of LLMs and machine learning models, and the overall processing of a data collection. Key job responsibilities To be successful in this role, you must have a passion for data, efficiency, and accuracy. Specifically, you will: - Own data analyses for customer-facing features, including launch go/no-go metrics for new features and accuracy metrics for existing features - Handle unique data analysis requests from a range of stakeholders, including quantitative and qualitative analyses to elevate customer experience with speech interfaces - Lead and evaluate changing dialog evaluation conventions, test tooling developments, and pilot processes to support expansion to new data areas - Continuously evaluate workflow tools and processes and offer solutions to ensure they are efficient, high quality, and scalable - Provide expert support for a large and growing team of data analysts - Provide support for ongoing and new data collection efforts as a subject matter expert on conventions and use of the data - Conduct research studies to understand speech and customer-Alexa interactions - Collaborate with scientists and product managers, and other stakeholders in defining and validating customer experience metrics
US, WA, Bellevue
Alexa International is looking for a passionate, talented, and inventive Applied Scientist to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems, requiring strong deep learning and generative models knowledge. You will contribute to developing novel solutions and deliver high-quality results that impact Alexa's international products and services. Key job responsibilities As an Applied Scientist with the Alexa International team, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art with LLMs. Your work will directly impact our international customers in the form of products and services that make use of digital assistant technology. You will leverage Amazon's heterogeneous data sources, unique and diverse international customer nuances and large-scale computing resources to accelerate advances in text, voice, and vision domains in a multimodal setup. The ideal candidate possesses a solid understanding of machine learning, natural language understanding, modern LLM architectures, LLM evaluation & tooling, and a passion for pushing boundaries in this vast and quickly evolving field. They thrive in fast-paced environments to tackle complex challenges, excel at swiftly delivering impactful solutions while iterating based on user feedback, and collaborate effectively with cross-functional teams. A day in the life * Analyze, understand, and model customer behavior and the customer experience based on large-scale data. * Build novel online & offline evaluation metrics and methodologies for multimodal personal digital assistants. * Fine-tune/post-train LLMs using techniques like SFT, DPO, RLHF, and RLAIF. * Set up experimentation frameworks for agile model analysis and A/B testing. * Collaborate with partner teams on LLM evaluation frameworks and post-training methodologies. * Contribute to end-to-end delivery of solutions from research to production, including reusable science components. * Communicate solutions clearly to partners and stakeholders. * Contribute to the scientific community through publications and community engagement.