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3 important themes from Amazon's 2019 NeurIPS papers

Time series forecasting, bandit problems, and optimization are integral to Amazon's efforts to deliver better value for its customers.

Last year, the first 2,000-2,500 publicly released tickets to the Conference on Neural Information Processing Systems, or NeurIPS, sold out in 12 minutes.

This year, the conference organizers moved to a lottery system, allowing aspiring attendees to register in advance and randomly selecting invitees from the pool of registrants. But they also bumped the number of public-release tickets up from around 2,000 to 3,500, testifying to the conference’s continued popularity.

At NeurIPS this year, there are 26 papers with Amazon coauthors. They cover a wide range of topics, but surveying their titles, Alex Smola, a vice president and distinguished scientist in the Amazon Web Services organization, discerns three prominent themes, all tied to Amazon’s efforts to deliver better value for its customers.

Those three themes are time series forecasting (and causality), bandit problems, and optimization.

1. Time series forecasting

Time series forecasting involves measuring some quantity over time — such as the number of deliveries in a particular region in the past six months, or the number of cloud servers required to support a particular site over the past two years — and attempting to project that quantity into the future.

“That’s something that is very dear to Amazon’s heart,” Smola says. “For anything that Amazon does, it’s really beneficial to have a good estimate of what our customers will expect from us ahead of time. Only by being able to do that will we be able to satisfy customers’ demands, be it for products or services.”

A sequence of basis time series, forecast into the near future and summed together to approximate a new time series.
The paper “Think Globally, Act Locally” examines data sets with many correlated time series, such as the demand curves for millions of products sold online. The researchers describe a method for constructing a much smaller set of “basis time series”; the time series for any given product can be approximated by a weighted sum of the bases.
Courtesy of the researchers

The basic mathematical framework for time series forecasting is a century old, but the scale of modern forecasting problems calls for new analytic techniques, Smola says.

“Problems are nowadays highly multivariate,” Smola says. “If you look at the many millions of products that we offer, you want to be able to predict fairly well what will sell, where and to whom.

“You need to make reasonable assumptions on how this very large problem can be decomposed into smaller, more tractable pieces. You make structural approximations, and sometimes those structural approximations are what leads to very different algorithms.

“So you might, for instance, have a global model, and then you have local models that address the specific items or address the specific sales. If you look at ‘Think Globally, Act Locally’” — a NeurIPS paper whose first author is Rajat Sen, an applied scientist in the Amazon Search group — “it’s already in the title. Or look at ‘High-Dimensional Multivariate Forecasting with Low-Rank Gaussian Copula Processes’. In this case, you have a global structure, but it’s only in a small subspace where interesting things happen.”

Side-by-side images depict correlations between taxi traffic at different points in Manhattan at different times of day
The paper "High-Dimensional Multivariate Forecasting with Low-Rank Gaussian Copula Processes" describes a method for predicting correlations among many parallel time series. In one example, the researchers forecast correlations between the taxi traffic at different points in New York City at different times of day. Red lines indicate strong correlations; blue lines indicate strong negative correlations. Weekend midday traffic patterns (left) show negative correlations between locations near the Empire State Building, suggesting that taxis tend to prefer different routes depending on traffic conditions. Weekend evening traffic patterns show positive correlations between the vicinity of the Empire State Building and areas with high concentrations of hotels.
Courtesy of the researchers

An aspect of forecasting that has recently been drawing more attention, Smola says, is causality. Where traditional machine learning models merely infer statistical correlations between data points, “it is ultimately the causal relationship that matters,” Smola says.

“I think that causality is one of the most interesting conceptual developments affecting modern machine learning,” says Bernhard Schölkopf, like Smola a vice president and distinguished scientist in Amazon Web Services. “This is the main topic that I have been interested in for the last decade.”

Two of Schölkopf’s NeurIPS papers — “Perceiving the Arrow of Time in Autoregressive Motion” and “Selecting Causal Brain Features with a Single Conditional Independence Test per Feature” — address questions of causality, as does “Causal Regularization”, a paper by Dominik Janzing, a senior research scientist in Smola’s group.

“Normal machine learning builds on correlations of other statistical dependences,” Schölkopf explains. “This is fine as long as the source of the data doesn't change. For example, if in the training set of an image recognition system, all cows are standing on green pasture, then it is fine for an ML system to use the green as a useful feature in recognizing cows, as long as the test set looks the same. If in the test set, the cows are standing on the beach, then such a purely statistical system can fail.

“More generally: causal learning and inference attempts to understand how systems respond to interventions and other changes, and not just how to predict data that looks more or less the same as the training data.”

2. Bandit problems

The second major theme that Smola discerns in Amazon scientists’ NeurIPS papers is a concern with bandit problems, a phrase that shows up in the titles of Amazon papers such as “MaxGap Bandit: Adaptive Algorithms for Approximate Ranking” and “Low-Rank Bandit Methods for High-Dimensional Dynamic Pricing”. Bandit problems take their name from one-armed bandits, or slot machines.

“It used to be that those bandits were all mechanical, so there would be slight variations between them, and some would have maybe a slightly a higher return than others,” Smola explains. “I walk into a den of iniquity, and I want to find the one-armed bandit where I will lose the least money or maybe make some money. And the only feedback I have is that I pull arms, and I get money or lose money. These are very unreliable, noisy events.”

Bandit problems present what’s known as an explore-exploit trade-off. The gambler must simultaneously explore the environment — determine which machines pay out the most — and exploit the resulting knowledge — concentrate as much money as possible on the high-return machines. Early work on bandit problems concerned identifying the high-return machines with minimal outlays.

“That problem was solved about 20 years ago,” Smola says. “What hasn’t been solved — and this is where things get a lot more interesting — is once you start adding context. Imagine that I get to show you various results as you’re searching for your next ugly Christmas sweater. The unfortunate thing is that the creativity of sweater designers is larger than what you can fit on a page. Now the context is essentially, what time, where from, which user, all those things. We want to find and recommend the ugly Christmas sweater that works specifically for you. This is an example where context is immediately relevant.”

It’s really beneficial to have a good estimate of what our customers will expect from us ahead of time. Only by being able to do that will we be able to satisfy customers’ demands.
Alex Smola, VP and distinguished scientist, Amazon

In the bandit-problem framework, in other words, the high-payout machines change with every new interaction. But there may be external signals that indicate how they’re changing.

Distributed computing, which is inescapable for today’s large websites, changes the structure of the bandit problem, too.

“Say you go to a restaurant, and the cook wants to improve the menu,” Smola says. “You can try out lots of new menu items, and that’s a good way to improve the menu overall. But if you start offering a lot of undercooked dishes because you’re experimenting, then at some point your loyal customers will stay away.

“Now imagine you have 100 restaurants, and they all do the same thing at the same time. They can’t necessarily communicate at the per-second level; maybe every day or every week they chat with each other. Now this entire exploration problem becomes a little more challenging, because if two restaurants try out the same undercooked dish, you make the customer less happy than you could have.

“So how does this map back into Amazon land? Well, if you have many servers doing this recommendation, the explore-exploit trade-off might be too aggressive if every one of them works on their own.”

3. Optimization

Finally, Smola says, “There is a third category of results that has to do with making algorithms faster. If you look at ‘Primal-Dual Block Frank-Wolfe’, ‘Communication-Efficient Distributed SGD with Sketching’, ‘Qsparse-Local-SGD’ — those are the workhorses that run underneath all of this. Making them more efficient is obviously something that we care about, so we can respond to customer requests faster, train algorithms faster.”

Bird’s-eye view

NeurIPS is a huge conference, with more than 1,400 accepted papers that cover a bewildering variety of topics. Beyond the Amazon papers, Caltech professor and Amazon fellow Pietro Perona identifies three research areas as growing in popularity.

“One is understanding how deep networks work, so that we can better design architectures and optimization algorithms to train models,” Perona says. “Another is low-shot learning. Machines are still much less efficient than humans at learning, in that they need more training examples to achieve the same performance. And finally, AI and society — identifying opportunities for social good, sustainable development, and the like.”

NeurIPS is being held this year at the Vancouver Convention Center, and the main conference runs from Dec. 8 to Dec. 12. The Women in Machine Learning Workshop, for which Amazon is a gold-level sponsor, takes place on Dec. 9; the Third Conversational AI workshop, whose organizers include Alexa AI principal scientist Dilek Hakkani-Tür, will be held on Dec. 14.

Amazon's involvement at NeurIPS

Paper and presentation schedule

Tuesday, 12/10 | 10:45-12:45pm | East Exhibition Hall B&C

A Meta-MDP Approach to Exploration for Lifelong Reinforcement Learning | #192
Francisco Garcia (UMass Amherst/Amazon) · Philip Thomas (UMass Amherst)

Blocking Bandits | #17
Soumya Basu (UT Austin) · Rajat Sen (UT Austin/Amazon) · Sujay Sanghavi (UT Austin/Amazon) · Sanjay Shakkottai (UT Austin)

Causal Regularization | #180
Dominik Janzing (Amazon)

Communication-Efficient Distributed SGD with Sketching | #81
Nikita Ivkin (Amazon) · Daniel Rothchild (University of California, Berkeley) · Md Enayat Ullah (Johns Hopkins University) · Vladimir Braverman (Johns Hopkins University) · Ion Stoica (UC Berkeley) · Raman Arora (Johns Hopkins University)

Learning Distributions Generated by One-Layer ReLU Networks | #49
Shanshan Wu (UT Austin) ·Alexandros G. Dimakis (UT Austin) · Sujay Sanghavi (UT Austin/Amazon)

Tuesday, 12/10 | 5:30-7:30pm | East Exhibition Hall B&C

Efficient Communication in Multi-Agent Reinforcement Learning via Variance Based Control | #195
Sai Qian Zhang (Harvard University) · Qi Zhang (Amazon) · Jieyu Lin (University of Toronto)

Extreme Classification in Log Memory using Count-Min Sketch: A Case Study of Amazon Search with 50M Products | #37
Tharun Kumar Reddy Medini (Rice University) · Qixuan Huang (Rice University) · Yiqiu Wang (Massachusetts Institute of Technology) · Vijai Mohan (Amazon) · Anshumali Shrivastava (Rice University/Amazon)

Iterative Least Trimmed Squares for Mixed Linear Regression | #50
Yanyao Shen (UT Austin) · Sujay Sanghavi (UT Austin/Amazon)

Meta-Surrogate Benchmarking for Hyperparameter Optimization | #6
Aaron Klein (Amazon) · Zhenwen Dai (Spotify) · Frank Hutter (University of Freiburg) · Neil Lawrence (University of Cambridge) · Javier Gonzalez (Amazon)

Qsparse-local-SGD: Distributed SGD with Quantization, Sparsification and Local Computations | #32
Debraj Basu (Adobe) · Deepesh Data (UCLA) · Can Karakus (Amazon) · Suhas Diggavi (UCLA)

Selecting Causal Brain Features with a Single Conditional Independence Test per Feature | #139
Atalanti Mastakouri (Max Planck Institute for Intelligent Systems) · Bernhard Schölkopf (MPI for Intelligent Systems/Amazon) · Dominik Janzing (Amazon)

Wednesday, 12/11 | 10:45-12:45pm | East Exhibition Hall B&C

On Single Source Robustness in Deep Fusion Models | #93
Taewan Kim (Amazon) · Joydeep Ghosh (UT Austin)

Perceiving the Arrow of Time in Autoregressive Motion | #155
Kristof Meding (University Tübingen) · Dominik Janzing (Amazon) · Bernhard Schölkopf (MPI for Intelligent Systems/Amazon) · Felix A. Wichmann (University of Tübingen)

Wednesday, 12/11 | 5:00-7:00pm | East Exhibition Hall B&C

Compositional De-Attention Networks | #127
Yi Tay (Nanyang Technological University) · Anh Tuan Luu (MIT) · Aston Zhang (Amazon) · Shuohang Wang (Singapore Management University) · Siu Cheung Hui (Nanyang Technological University)

Low-Rank Bandit Methods for High-Dimensional Dynamic Pricing | #3
Jonas Mueller (Amazon) · Vasilis Syrgkanis (Microsoft Research) · Matt Taddy (Amazon)

MaxGap Bandit: Adaptive Algorithms for Approximate Ranking | #4
Sumeet Katariya (Amazon/University of Wisconsin-Madison) · Ardhendu Tripathy (UW Madison) · Robert Nowak (UW Madison)

Primal-Dual Block Generalized Frank-Wolfe | #165
Qi Lei (UT Austin) · Jiacheng Zhuo (UT Austin) · Constantine Caramanis (UT Austin) · Inderjit S Dhillon (Amazon/UT Austin) · Alexandros Dimakis (UT Austin)

Towards Optimal Off-Policy Evaluation for Reinforcement Learning with Marginalized Importance Sampling | #208
Tengyang Xie (University of Illinois at Urbana-Champaign) · Yifei Ma (Amazon) · Yu-Xiang Wang (UC Santa Barbara)

Thursday, 12/12 | 10:45-12:45pm | East Exhibition Hall B&C

AutoAssist: A Framework to Accelerate Training of Deep Neural Networks | #155
Jiong Zhang (UT Austin) · Hsiang-Fu Yu (Amazon) · Inderjit S Dhillon (UT Austin/Amazon)

Exponentially Convergent Stochastic k-PCA without Variance Reduction | #200 (oral, 10:05-10:20 W Ballroom C)
Cheng Tang (Amazon)

Failing Loudly: An Empirical Study of Methods for Detecting Dataset Shift | #54
Stephan Rabanser (Technical University of Munich/Amazon) · Stephan Günnemann (Technical University of Munich) · Zachary Lipton (Carnegie Mellon University/Amazon)

High-Dimensional Multivariate Forecasting with Low-Rank Gaussian Copula Processes | #107
David Salinas (Naverlabs) · Michael Bohlke-Schneider (Amazon) · Laurent Callot (Amazon) · Jan Gasthaus (Amazon) · Roberto Medico (Ghent University)

Learning Search Spaces for Bayesian Optimization: Another View of Hyperparameter Transfer Learning | #30
Valerio Perrone (Amazon) · Huibin Shen (Amazon) · Matthias Seeger (Amazon) · Cedric Archambeau (Amazon) · Rodolphe Jenatton (Amazon)

Mo’States Mo’Problems: Emergency Stop Mechanisms from Observation | #227
Samuel Ainsworth (University of Washington) · Matt Barnes (University of Washington) · Siddhartha Srinivasa (University of Washington/Amazon)

Think Globally, Act Locally: A Deep Neural Network Approach to High-Dimensional Time Series Forecasting | #113
Rajat Sen (Amazon) · Hsiang-Fu Yu (Amazon) · Inderjit S Dhillon (UT Austin/Amazon)

Thursday, 12/12 | 5:00-7:00pm | East Exhibition Hall B&C

Dynamic Local Regret for Non-Convex Online Forecasting | #20
Sergul Aydore (Stevens Institute of Technology) · Tianhao Zhu (Stevens Institute of Technology) · Dean Foster (Amazon)

Interaction Hard Thresholding: Consistent Sparse Quadratic Regression in Sub-quadratic Time and Space | #47
Suo Yang (UT Austin), Yanyao Shen (UT Austin), Sujay Sanghavi (UT Austin/Amazon)

Inverting Deep Generative Models, One Layer at a Time |#48
Qi Lei (University of Texas at Austin) · Ajil Jalal (UT Austin) · Inderjit S Dhillon (UT Austin/Amazon) · Alexandros Dimakis (UT Austin)

Provable Non-linear Inductive Matrix Completion| #215
Kai Zhong (Amazon) · Zhao Song (UT Austin) · Prateek Jain (Microsoft Research) · Inderjit S Dhillon (UT Austin/Amazon)

Amazon researchers on NeurIPS committees and boards

  • Bernhard Schölkopf – Advisory Board
  • Michael I. Jordan – Advisory Board
  • Thorsten Joachims – senior area chair
  • Anshumali Shrivastava – area chair
  • Cedric Archambeau – area chair
  • Peter Gehler – area chair
  • Sujay Sanghavi – committee member

Workshops

Learning with Rich Experience: Integration of Learning Paradigms

Paper: "Meta-Q-Learning" | Rasool Fakoor, Pratik Chaudhari, Stefano Soatto, Alexander J. Smola

Human-Centric Machine Learning

Paper: "Learning Fair and Transferable Representations" | Luco Oneto, Michele Donini, Andreas Maurer, Massimiliano Pontil

Bayesian Deep Learning

Paper: "Online Bayesian Learning for E-Commerce Query Reformulation" | Gaurush Hiranandani, Sumeet Katariya, Nikhil Rao, Karthik Subbian

Meta-Learning

Paper: "Constrained Bayesian Optimization with Max-Value Entropy Search" | Valerio Perrone, Iaroslav Shcherbatyi, Rodolphe Jenatton, Cedric Archambeau, Matthias Seeger

Paper: "A Quantile-Based Approach to Hyperparameter Transfer Learning" | David Salinas, Huibin Shen, Valerio Perrone

Paper: "A Baseline for Few-Shot Image Classification" | Guneet Singh Dhillon, Pratik Chaudhari, Avinash Ravichandran, Stefano Soatto

Conversational AI

Organizer: Dilek Hakkani-Tür

Paper: "The Eighth Dialog System Technology Challenge" | Seokhwan Kim, Michel Galley, Chulaka Gunasekara, Sungjin Lee, Adam Atkinson, Baolin Peng, Hannes Schulz, Jianfeng Gao, Jinchao Li, Mahmoud Adada, Minlie Huang, Luis Lastras, Jonathan K. Kummerfeld, Walter S. Lasecki, Chiori Hori, Anoop Cherian, Tim K. Marks, Abhinav Rastogi, Xiaoxue Zang, Srinivas Sunkara, Raghav Gupta

Paper: “Just Ask: An Interactive Learning Framework for Vision and Language Navigation” | Ta-Chung Chi, Minmin Shen, Mihail Eric, Seokhwan Kim, Dilek Hakkani-Tur

Paper: “MA-DST: Multi-Attention-Based Scalable Dialog State Tracking” | Adarsh Kumar, Peter Ku, Anuj Kumar Goyal, Angeliki Metallinou, Dilek Hakkani-Tür

Paper: “Investigation of Error Simulation Techniques for Learning Dialog Policies for Conversational Error Recovery” | Maryam Fazel-Zarandi, Longshaokan Wang, Aditya Tiwari, Spyros Matsoukas

Paper: “Towards Personalized Dialog Policies for Conversational Skill Discovery”| Maryam Fazel-Zarandi, Sampat Biswas, Ryan Summers, Ahmed Elmalt, Andy McCraw, Michael McPhillips, John Peach

Paper: “Conversation Quality Evaluation via User Satisfaction Estimation” | Praveen Kumar Bodigutla, Spyros Matsoukas, Lazaros Polymenakos

Paper: “Multi-domain Dialogue State Tracking as Dynamic Knowledge Graph Enhanced Question Answering” | Li Zhou, Kevin Small

Science Meets Engineering of Deep Learning

Paper: "X-BERT: eXtreme Multi-label Text Classification using Bidirectional Encoder from Transformers" Wei-Cheng Chang, Hsiang-Fu Yu, Kai Zhong, Yiming Yang, Inderjit S. Dhillon

Machine Learning with Guarantees

Organizers: Ben London, Thorsten Joachims
Program Committee: Kevin Small, Shiva Kasiviswanathan, Ted Sandler

MLSys: Workshop on Systems for ML

Paper: "Block-Distributed Gradient Boosted Trees" | Theodore Vasiloudis, Hyunsu Cho, Henrik Boström

Women in Machine Learning

Gold sponsor: Amazon

Research areas

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Interested in modeling and understanding customer behavior through machine learning, artificial intelligence, and data mining over TB scale data with huge business impact on millions of customers? Join our team of Scientists developing models to model customer behavior and optimize the customer experience with Amazon Prime. This includes understanding who our customers are, long-term value of the Prime membership program, and creating the right personalized framework for content and subscription optimization. As an AI/ML expert, you will partner directly with product owners to intake, build, and directly apply your modeling solutions. There are numerous scientific and technical challenges you will get to tackle in this role, such as optimizing/fine-tuning GenAI/LLM solutions for Prime personalization, building GenAI foundation models, global scalability of models, combinatorial optimization, cold start problem, accelerated experimentation, short/long term goals modeling, and multi-step optimization leading to reinforcement learning of the customer journey. We employ techniques from GenAI/LLMs, supervised/semi-supervised learning, deep learning, transformer architectures, using outcomes from causal Econometric modeling, and Reinforcement learning. As the central science team within Prime, our expertise gets routinely called upon to weigh in on a variety of topics. We also emphasize the need and value of scientific research and have developed a strong publication and patent record (internally/externally) which you will be a part of. You will also utilize and be exposed to the latest in ML technologies and infrastructure: AWS technologies (EMR/Spark, Sagemaker, DynamoDB, S3, ClaudeCode), various AI/ML algorithms and techniques (Deep Learning, GenAI/LLMs, transformers, supervised/unsupervised/semi-supervised/reinforcement learning), and statistical modeling techniques. - Stay abreast of current literature in the field and advance/build novel science solutions leveraging SoTA solutions. - Build and develop AI/ML models and supporting infrastructure at TB scale, in coordination with software engineering teams. - Leverage Deep Learning and GenAI solutions for building foundation models and personalized optimization solution. - Develop offline policy estimation tools and integrate with measurement systems/econometric models. - Establish scalable, efficient, automated processes for large scale data analyses, science development, science validation and model implementation. - Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes. - Work closely with the business to understand their problem space, identify the opportunities and formulate the problems. - Use AI/machine learning, data mining, statistical techniques and others to create actionable, meaningful, and scalable solutions for the business problems. - Design, develop and evaluate highly innovative models and statistical approaches to understand and predict customer behavior and to solve business problems. Key job responsibilities Key job responsibilities - Stay abreast of current literature in the field and advance/build novel science solutions leveraging SoTA solutions. - Build and develop AI/ML models and supporting infrastructure at TB scale, in coordination with software engineering teams. - Leverage Deep Learning and GenAI solutions for building foundation models and personalized optimization solution. - Develop offline policy estimation tools and integrate with measurement systems/econometric models. - Establish scalable, efficient, automated processes for large scale data analyses, science development, science validation and model implementation. - Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes. - Work closely with the business to understand their problem space, identify the opportunities and formulate the problems. - Use AI/machine learning, data mining, statistical techniques and others to create actionable, meaningful, and scalable solutions for the business problems. - Design, develop and evaluate highly innovative models and statistical approaches to understand and predict customer behavior and to solve business problems.
GB, London
In Amazon Advertising, we apply machine learning at massive scale to optimize the prediction, ranking, and bidding behind every ad — deciding, in milliseconds, which ads to show shoppers and how to value them. We're looking for an Applied Scientist to help make sure the ads shoppers see are the right ones for them. You'll work across the science of how we rank, value, and bid on ads for Amazon DSP (Amazon's Demand-Side Platform) — including how we judge whether an ad is a good fit for the page a shopper is on and for the shopper themselves. It's high-scale, low-latency, customer-facing science: your models run live in front of millions of shoppers under tight real-time constraints. The questions are genuinely open — how do you tell whether an ad is relevant to someone, how do you balance what's good for shoppers, advertisers, and Amazon, and how do you keep getting that right as shopping behavior and inventory shift underneath you? Your work will have real impact, and you'll have room to shape where we take it. A few things make this stand out: your models touch a huge share of the ads shoppers see every day, so even small improvements add up fast; you'll run modern ML live under strict latency limits, across regions and very different types of ad inventory; and the problem space is rich — from how we value and bid on ads, to keeping models stable as traffic shifts, to what makes an ad a good fit for a shopper. Key job responsibilities - Design and improve the models that decide how ads are ranked, valued, and priced — including how relevant an ad is to the page and the shopper. - Apply and extend state-of-the-art techniques across e.g. ranking, deep learning, and information retrieval. - Own problems end to end: frame them, prototype, experiment, and ship them to production. - Balance competing objectives — shopper experience, advertiser and publisher value, and Amazon's business — into models that hold up across placements and marketplaces. - Communicate your work clearly to both business and science audiences, tailoring how you share it to each. - Write and ship your own production code backed by strong engineering support — we're all builders here. - Move fast with the best tools available, including modern AI coding assistants and agents. A day in the life You might start by digging into last week's experiment results, then use an AI coding agent to get your next prototype built and ready to test in production. In the afternoon you could be sketching a new way to measure ad relevance, reading a recent paper that bears on it, and talking it through with a senior scientist on the team. You'll move between hands-on science, writing and shipping real production code, and making the calls on your own work. About the team We're a group of scientists and engineers based in Edinburgh and London, working to make Amazon's ads more performant and relevant. We sit within a larger team spread primarily across New York City and the UK, and we have a broad mandate to build and experiment. You'll work alongside senior applied scientists you can learn from, with the data and infrastructure to do the work well and room to grow — with opportunities to attend top conferences (e.g., NeurIPS, KDD, ICML) and take on more scope over time.
US, WA, Seattle
As part of the AWS Applied AI Solutions organization, we have a vision to provide end user applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are easy to adopt and easy to use. The Team Join the next science revolution at AWS Life Sciences Applied AI Solutions, where you'll work alongside world-class scientists to build AI that transforms how therapeutics are discovered, developed, and brought to patients. We're out to revolutionize how medicines are discovered, developed, and brought to patients, powered by a new generation of AI. Our team tackles some of the hardest open problems at the intersection of frontier AI and life sciences. We apply biological foundation models, large language models, and agentic reasoning systems to life sciences problems, then put them into the hands of pharma, biotech, and diagnostics customers as applications and managed services they can fine-tune, tailor, and deploy on their own data. The science challenges are deep: how do you design agentic systems that reason correctly over complex biological, regulatory, and clinical logic? How do you enable customers to tailor foundation models to their proprietary data and get better outputs with less effort? How do you adapt models to reason faithfully in high-stakes scientific and regulatory domains? Today we're focused on two areas. In drug design, our products (including Amazon Bio Discovery) accelerate discovery by giving bench scientists AI-guided protein engineering and antibody design capabilities. In clinical trials, we're building AI that automates and optimizes regulatory and clinical development workflows. We combine frontier research with production-scale delivery to put breakthrough science into the hands of customers solving humanity's hardest problems. We value scientific rigor, encourage publication, and support conference participation. If you want to do research that ships, this is the team. The Role We are seeking an exceptional Principal Applied Scientist to set the scientific direction for our life sciences AI portfolio. You will be the scientific leader who defines research agendas, architects novel approaches, and delivers models and methods that give our customers capabilities that did not previously exist. This is a rare role that combines deep expertise in LLM reasoning and agentic AI with applied impact in life sciences. You will innovate on how large language models reason, plan, and act in complex scientific domains, while applying domain knowledge in biology to ensure models produce scientifically valid outputs. The problems span multiple fronts: - How do you build LLM-based agentic systems that correctly reason over clinical protocols, regulatory standards, and complex multi-step scientific workflows? - How do you develop model customization and training methods that let customers get state-of-the-art results from foundation models? - How do you adapt and extend protein and antibody models so customers can fine-tune on proprietary sequence data and get therapeutically relevant outputs? You will work across drug discovery (protein engineering, antibody design) and clinical trial operations (agentic automation, structured reasoning, domain adaptation). You will own end-to-end scientific solutions from research through production, and your work will directly shape the tools that thousands of scientists use daily. Key job responsibilities - Set the scientific vision and research agenda for LLM reasoning, agentic AI, and biological model customization across the portfolio - Innovate on LLM reasoning, planning, and agentic approaches for complex scientific and regulatory workflows - Develop model customization methods (fine-tuning, RLHF, retrieval augmentation, domain adaptation) that enable customers to train better models on their own data with less effort - Advance methods to adapt and extend biological foundation models for customer-specific therapeutic applications - Solve open research problems in faithful reasoning, multi-step planning, and tool use in high-stakes scientific domains - Partner with Life Sciences domain experts and customers to understand their hardest scientific challenges and translate those into tractable research problems - Publish at top-tier venues and build the team's external scientific reputation - Mentor applied scientists across the team while maintaining significant personal research contribution - Collaborate with product and engineering to ensure research translates into shipped products that serve customers at scale - Influence multi-year research roadmaps through deep scientific expertise and customer understanding A day in the life - Push a new reasoning approach into production that measurably improves outputs for a pharma customer's workflow - Design and run experiments to validate a novel fine-tuning method, then ship it as a capability customers can use immediately - Unblock a delivery milestone by diagnosing why a model is failing on a new class of inputs and implementing a fix - Meet with a customer's scientific team to scope what the next model release needs to do for them - Review a teammate's experimental results, sharpen the approach, and help get it over the finish line - Publish results from shipped work at a top venue, closing the loop between research and impact - Prototype a new idea that could become the next major capability in the product
US, WA, Seattle
We are seeking a Senior Manager, Applied Science to build and lead the science organization across Agentic WorkSpaces. This is a foundational leadership role spanning the full portfolio — Personal, Applications, and Core, and the agentic surfaces (WS4Builders and WorkSpaces for Agents). You will hire, grow, and lead a team of applied scientists who define how we measure and improve the performance of AI agents and human-AI teams. A core part of the role is defining the science agenda itself — identifying which problems are most worth solving and where the highest-leverage bets lie. Directions worth exploring might include Organizational Intelligence (turning institutional knowledge into agent-consumable skills), AI Agent Experience / AiAX (agent observability and autonomous remediation), and contextual, behavioral security that adapts enforcement in real time for human and agent sessions — but these are illustrative examples, not a fixed roadmap, and many other directions are possible. You and your team will define which ones we pursue. The problems your team will solve do not have established industry patterns. You will set the scientific direction and build the team that determines how AI agents and people perceive, reason about, and act reliably within computing environments at enterprise scale. What You Will Do Build and lead the applied science team. Hire, develop, and retain a high-caliber team of applied scientists spanning the Agentic WorkSpaces portfolio. Set the bar for scientific talent, create the growth paths, and build the culture that makes AAWS a destination for the best agent and human-AI researchers. Own the science strategy across the portfolio. Direct the research agenda for how we measure and improve agents and human-AI teams: the benchmarks, task suites, and metrics (accuracy, cost-per-task, task completion, productivity) that turn subjective "it works" judgments into rigorous, reproducible measurement that gates what we ship. Define and drive high-leverage research directions. Work with your team to identify the problems most worth solving and shape the science agenda. Directions worth exploring might include how agents combine deterministic tool use (MCP) with visual reasoning from computer use; Organizational Intelligence and workflow learning (learning from expert recordings, voice annotations, and SOPs); and AI Agent Experience / AiAX (detecting when agents are stuck or degrading productivity and autonomously remediating) — these are illustrative starting points, and your team will weigh them against many other possibilities. Translate science into shipped product. Partner with engineering, product, and program leaders to move models, evaluation, and learning systems from prototype into a decade-old production service operating at massive scale, without compromising the reliability that customers depend on. Represent science in leadership and to customers. Be the scientific voice in org-level planning and roadmap decisions across AAWS, and engage directly with enterprise customers on how agent performance, safety, and human-AI productivity are measured and earned. Key job responsibilities Build and lead the applied science team. Hire, develop, and retain a high-caliber team of applied scientists spanning the Agentic WorkSpaces portfolio. Set the bar for scientific talent, create the growth paths, and build the culture that makes AAWS a destination for the best agent and human-AI researchers. Own the science strategy across the portfolio. Direct the research agenda for how we measure and improve agents and human-AI teams: the benchmarks, task suites, and metrics (accuracy, cost-per-task, task completion, productivity) that turn subjective "it works" judgments into rigorous, reproducible measurement that gates what we ship. Define and drive high-leverage research directions. Work with your team to identify the problems most worth solving and shape the science agenda. Directions worth exploring might include how agents combine deterministic tool use (MCP) with visual reasoning from computer use; Organizational Intelligence and workflow learning (learning from expert recordings, voice annotations, and SOPs); and AI Agent Experience / AiAX (detecting when agents are stuck or degrading productivity and autonomously remediating) — these are illustrative starting points, and your team will weigh them against many other possibilities. Translate science into shipped product. Partner with engineering, product, and program leaders to move models, evaluation, and learning systems from prototype into a decade-old production service operating at massive scale, without compromising the reliability that customers depend on. Represent science in leadership and to customers. Be the scientific voice in org-level planning and roadmap decisions across AAWS, and engage directly with enterprise customers on how agent performance, safety, and human-AI productivity are measured and earned. Set the long-term scientific vision and team strategy: Define what best-in-class agent performance, evaluation, and learning look like across Agentic WorkSpaces — for computer-using agents and human-AI teams alike. Chart a multi-year research roadmap, and build the team and plan to deliver it. Secure buy-in from VP-level leadership. Hire and grow scientific talent: Own recruiting, calibration, development, and retention for the science team. Mentor scientists toward senior and principal scope, and raise the scientific bar across the organization. Direct research on highly ambiguous, novel problems: Guide the team through foundational challenges in agent perception, reasoning, evaluation, reliability, and human-AI collaboration — problems where neither the approach nor the success criteria are pre-defined. Drive cross-organizational alignment: Work across partner teams (AgentCore, Bedrock model teams, Identity, Security, the MCP ecosystem) and across the Applied AI Solutions product portfolio, with product and engineering leadership, to ensure scientific decisions compose into a coherent product. Deliver measurable business impact: Ensure your team's research translates to customer outcomes: higher task accuracy, lower cost-per-action, faster time-to-production, measurable productivity for human-AI teams, and the trust that lets enterprises scale agent workflows. Establish scientific rigor and operational excellence: Set the standard for experimentation, evaluation, and reproducibility, and the mechanisms that keep the science organization productive and accountable. Advance the state of the art: Enable and champion contributions to the external technical community through publications, patents, and open-source work that position AWS as the leader in the science of secure agent-computer interaction and human-AI teamwork. About the team AWS Applied AI Solutions' (AAIS) vision is every business innovating with Amazon AI teammates. Our mission is to build delightful AI solutions that improve human capabilities and business outcomes. The Agentic WorkSpaces organization within AAIS envisions a world where people, teams, and AI collaborate securely from anywhere to create unprecedented value for every organization. We build lovable products that empower every business to unlock the full potential of human-AI teamwork, driving smarter decisions, greater creativity, more value, and faster innovation with confidence. Amazon Agentic WorkSpaces (AAWS) is building the world's most lovable, secure, and trusted always-on workspace where AI agents and humans work as partners behind enterprise-grade security. Our portfolio spans persistent desktops (Personal), application streaming (Applications), and Core, and is evolving into the governed operating environment for the hybrid workforce: humans get AI-native desktops for their role, and agents get governed desktops scoped to their task, with administrators managing both as one. This surface includes WS4Builders (an AI-native environment for builders) and WorkSpaces for Agents (W4A) — enabling AI agents to work the way humans do, with access to real applications, real interfaces, and real computing environments. Enterprises want to use AI agents for critical business workloads that touch legacy desktop applications and mainframes, yet 75% of organizations run legacy applications that lack modern APIs, and 90% of corporate data remains locked in systems never designed for agents. Agentic WorkSpaces solves this: it gives enterprises a secure, governed environment where agents and humans operate both legacy and modern applications directly, just as an employee would, without costly migrations.
IN, HR, Gurugram
Work on ML teams building large-scale forecasting and optimization systems that power Amazon’s global transportation network and directly impact customer experience and cost. As an Applied Scientist II, you will set scientific direction, mentor applied scientists, and partner with engineering and product leaders to deliver production-grade ML solutions at massive scale. Key job responsibilities 1. Lead and grow a high-performing team of Applied Scientists, providing technical guidance, mentorship, and career development. 2. Define and own the scientific vision and roadmap for ML solutions powering large-scale transportation planning and execution. 3. Guide model and system design across a range of techniques, including tree-based models, deep learning (LSTMs, transformers), LLMs, and reinforcement learning. 4. Ensure models are production-ready, scalable, and robust through close partnership with stakeholders. Partner with Product, Operations, and Engineering leaders to enable proactive decision-making and corrective actions. 5. Own end-to-end business metrics, directly influencing customer experience, cost optimization, and network reliability. 6. Help contribute to the broader ML community through publications, conference submissions, and internal knowledge sharing. A day in the life Your day includes reviewing model performance and business metrics, guiding technical design and experimentation, mentoring scientists, and driving roadmap execution. You’ll balance near-term delivery with long-term innovation while ensuring solutions are robust, interpretable, and scalable. Ultimately, your work helps improve delivery reliability, reduce costs, and enhance the customer experience at massive scale.
US, NY, New York
At Amazon Selection and Catalog Systems (ASCS), our mission is to power the online buying experience for customers worldwide so they can find, discover, and buy any product they want. We innovate on behalf of our customers to infer relationships between products in Amazon Catalog to drive the selection gateway for the search and browse experiences on the website. We're solving a fundamental AI challenge: establishing product identity and relationships at unprecedented scale. Using Generative AI, Visual Language Models (VLMs), and multimodal reasoning, we determine what makes each product unique and how products relate to one another across Amazon's catalog. The scale is staggering: billions of products, petabytes of multimodal data, millions of sellers, dozens of languages, and infinite product diversity—from electronics to groceries to digital content. The research challenges are immense. GenAI and VLMs hold transformative promise for catalog understanding, but we operate where traditional methods fail: ambiguous problem spaces, incomplete and noisy data, inherent uncertainty, reasoning across both images and textual data, and explaining decisions at scale. Establishing product identities and groupings requires sophisticated models that reason across text, images, and structured data—while maintaining accuracy and trust for high-stakes business decisions affecting millions of customers daily. Amazon's Item and Relationship Platform group is looking for an innovative and customer-focused applied scientist to help us make the world's best product catalog even better. In this role, you will partner with technology and business leaders to build new state-of-the-art algorithms, models, and services to infer product-to-product relationships that matter to our customers. You will pioneer advanced GenAI solutions that power next-generation agentic shopping experiences, working in a collaborative environment where you can experiment with massive data from the world's largest product catalog, tackle problems at the frontier of AI research, rapidly implement and deploy your algorithmic ideas at scale, across millions of customers. Key job responsibilities * Formulate novel research problems at the intersection of GenAI, multimodal learning, and large-scale information retrieval—translating ambiguous business challenges into tractable scientific frameworks * Design and implement leading models leveraging VLMs, foundation models, and agentic architectures to solve product identity, relationship inference, and catalog understanding at billion-product scale * Pioneer explainable AI methodologies that balance model performance with scalability requirements for production systems impacting millions of daily customer decisions * Own end-to-end ML pipelines from research ideation to production deployment—processing petabytes of multimodal data with rigorous evaluation frameworks * Define research roadmaps aligned with business priorities, balancing foundational research with incremental product improvements * Mentor peer scientists and engineers on advanced ML techniques, experimental design, and scientific rigor—building organizational capability in GenAI and multimodal AI * Represent the team in the broader science community—publishing findings, delivering tech talks, and staying at the forefront of GenAI, VLM, and agentic system research
IN, KA, Bengaluru
Amazon Ads is a multi-billion dollar global business that delivers advertising experiences across Amazon's owned-and-operated properties (including Prime Video, Twitch, Fire TV, and Amazon.com), third-party publisher networks, and emerging channels like generative AI-powered shopping experiences. As one of the fastest-growing segments of Amazon, we operate at unprecedented scale across desktop, mobile, connected TV, and emerging surfaces. Within Amazon Ads, Traffic Quality is a critical pillar of advertiser trust and marketplace integrity. Our mission is to build advanced capabilities that work at petabyte scale to detect sophisticated invalid traffic (IVT) which includes sophisticated non-human traffic, bot networks, and fraudulent engagement patterns across programmatic advertising. We are on a journey to establish Amazon Ads as an industry leader in traffic quality standards and transparency. Our research agenda focuses on staying ahead of adversarial actors through continuous innovation in detection methodologies, leveraging state-of-the-art techniques in deep learning and generative modeling, user behavior and multi-modal representation learning, anomaly detection, time-series analysis, and sparse labeling methods. We process billions of ad events daily, developing novel algorithms that balance precision and recall while operating under strict latency constraints. Our work directly protects hundreds of millions of dollars in advertiser spend annually while maintaining a seamless user experience. Key job responsibilities As a Data Scientist II in Traffic Quality, you will solve inherently hard problems in advertising fraud detection by applying advanced statistical techniques and machine learning. You'll work on systems that process billions of ad impressions and clicks per day, using Amazon's cloud services including EC2, S3, EMR, Sagemaker, and RedShift. - Define and frame new research problems in fraud detection where neither problem nor solution is well-defined. - Apply new machine learning approaches, models, and algorithms to detect sophisticated invalid traffic. - Apply domain knowledge to perform broad data analysis as a precursor to modeling and build business insights. - Work with unstructured and massive datasets to deliver results. - Produce research reports meeting top-tier external publication standards. - Mentor and develop junior scientists on the team. About the team Here are a few papers published by the team: 1/ [Scaling Generative Pre-training for User Ad Activity Sequences. AdKDD 2023.](https://assets.amazon.science/b7/42/03be071743d5a57cb1656e6caa34/scaling-generative-pre-training-for-user-ad-activity-sequences.pdf) 2/ [SLIDR: Real-time Robot Detection On Online Ads, IAAI 2023, Deployed Highly Innovative Applications of AI Track (AAAI 2023)](https://assets.amazon.science/75/2f/3b7106b143f38f7f4d2806388ace/real-time-detection-of-robotic-traffic-in-online-advertising.pdf) 3/ [Self-supervised Representation Learning Across Sequential and Tabular Features Using Transformers, NeurIPS 2022, First Table Representation Learning Workshop](https://openreview.net/forum?id=wIIJlmr1Dsk)