Amanda Cullen, left, is seen speaking at 2017 San Diego Comic Con panel. To her right is Dr. Bo Ruberg.
Amanda Cullen, left, is seen speaking at a 2017 Comic Con panel. To her right is Dr. Bo Ruberg. Cullen, a PhD candidate in informatics at the University of California, Irvine, is interested in how to foster inclusive communities in virtual spaces. That interest brought Cullen to an internship at Twitch.
Credit: Emma Waldron Trammell

How one intern’s research had real-world impact for Twitch moderators

Amanda Cullen, a PhD candidate in informatics at the University of California, Irvine, wanted to do work that had an impact outside of academia — she found an ideal opportunity at Twitch.

Like physical communities, online gathering places can vary substantially in terms of how welcoming they feel. Amanda Cullen, a PhD candidate in informatics at the University of California, Irvine, is deeply interested in how to foster genuinely inclusive communities in virtual spaces.

“My dissertation, and my research for the past couple of years, has been about examining diversity and inclusion issues in games,” she said.

That interest brought Cullen to an internship at Twitch — a live streaming service that features gaming, esports, and other entertainment — which Amazon acquired in 2014. She worked with the Community Health team and science and analytics manager, Sanjay Kairam. She was curious about how her work might have an impact outside academia.

“I wanted to dip my toe in the waters and see what it was like to be a researcher on the industry side,” Cullen said. “I got paired up with Sanjay and was given this really incredible project thinking about Twitch moderators.”

From research to real world impact

Channel moderators weren’t an obvious focus for her at first. Cullen had come to Twitch with a dissertation looking at the experience of women on the platform as professional players and streamers, and how the challenges and opportunities of streaming might be different for them.

Sanjay Kairam Twitch.jpg
Sanjay Kairam, science and analytics manager, says Twitch’s community moderators are the “special sauce that makes the whole service work”.

But Kairam believed that Twitch’s community moderators were the “special sauce that makes the whole service work”. And he also suspected that there were gaps in the company’s knowledge about the kinds of support that might benefit them.

As Cullen discussed the focus of her research internship with Kairam, she realized the work of community moderators in fostering welcoming online spaces had been a blind spot in her dissertation, and that — by better understanding their needs and how to support them — she could push forward the overall goals of her doctoral research.  She recognized the opportunity and modified her research project at Twitch to survey and assess moderators’ needs.

Cullen started with the basics: how moderators came to the role, and how streamers would find them (every Twitch channel has the opportunity to select its own moderators). Then she got into how they worked with the channel creators, how they helped develop norms and standards for behavior within their channels, and how they actively worked to guide the community around those ideas.

Cullen was also interested in what tools moderators wanted or needed, and how they responded to both positive and negative behavior within their channels.

“That led us to think about new resources that could be created to help moderators think about their roles and feel a greater sense of community — not just within their channel, but throughout Twitch as a whole,” says Cullen.

Cullen’s findings were put to direct use at Twitch: “Amanda's work shed a lot of really detailed light on moderator needs, which has propelled us to build better tools for our moderators,” Kairam said.

This support potentially had some very positive knock-on effects for moderators.

“A lot of what Amanda's work helped to unpack was that moderators are playing different roles within a channel. It really got the team thinking about how we could fine tune the experience for different types of roles that moderators play — so that they can work more effectively in each of those roles,” Kairam said.

Cullen has enjoyed observing the impact of her research. 

“After completing my internship, I watched things change and saw announcements about new resources or products happen and thought, ‘I wonder how much I influenced that?’ I'm looking forward to seeing that continue,” she said.

Twitch as a science internship destination

While Twitch might not seem like an obvious destination for science internships, the service actually offers a variety of potential science and engineering intern opportunities.

The nature and scale of Twitch makes a lot of questions and a lot of different research areas super cutting-edge.
Sanjay Kairam

For example, Cullen’s research proved important in identifying and understanding moderator needs that could be addressed through machine learning (ML).

“We have an ML-powered tool for moderators called AutoMod,” Kairam noted, “that automatically flags messages which may be toxic and holds them for channel moderators to review. Community Health also has an ML group called Proactive Detection, which designs models to identify and prevent various types of bad behavior across Twitch.”

Kairam also noted Twitch is actively recruiting science interns across a variety of subjects.

“A lot of times, when students think about interning at tech companies, they're thinking specifically about technical projects, technical roles,” Kairam said.

There are, of course, many technical opportunities for those interested in pushing the state of the art in machine learning: by generating recommendations for live content, for example, or building natural language processing models to detect harmful chat messages. But Kairam said there’s plenty of room for science interns in a variety of disciplines, including on the Community Health team, which is focused on creator and viewer safety and support.

Find more science internships at Amazon

Explore the full list of opportunities for applied science internships on our careers page.

“There's a lot of value to bringing into product discussions social science researchers, who are able to think through a complex problem and develop a new way of thinking about it,” he said.

Looking at problems from new points of view is powerful and enables Kairam’s team to “introduce a new mental model or framework that sort of shifts the perspective and allows us to act on information that we may not have been able to act on before,” he added.

Community Health research opportunities

There’s plenty more to research within Community Health as well, including how to proactively detect bad behavior in a live context or understanding chat behavior on the giant scale of Twitch chat.

“Addressing these challenges requires a breadth of perspectives, from understanding how healthy communities form and function, to building quantitative models of chat and channel safety, to developing machine learning models that can proactively detect and remove harmful content,” Kairam said.

“The nature and scale of Twitch, in itself, makes a lot of questions and a lot of different research areas super cutting-edge,” he observed. The fact that real-world application of that research can directly impact the safety (and fun) of millions of people around the planet is valuable to academic researchers like Cullen, who want their work to help others.

Would Cullen recommend the internship to other PhDs?

“Definitely go for it,” she said. “The internship gave me more confidence in my ability to do scientific research in an industry context.”

And there’s plenty of support, no matter how long the pandemic continues to impact the office work environment. While Cullen’s internship was initially supposed to be at Twitch headquarters in San Francisco, she remained at UC Irvine. And though Cullen wasn’t meeting people face-to-face, Kairam made sure to facilitate connections with other parts of the team.

“He recognized that if I was interested in industry employment, I would want to make friends and meet people in all kinds of different areas of the company,” she said.

That helped make the experience incredibly meaningful, Cullen said. ““It ended up being a really great and valuable time for me, even from the first day.”

Doctoral candidates and others interested in pursuing an internship opportunity at Twitch, can find opportunities, and apply here.

View from space of a connected network around planet Earth representing the Internet of Things.
Sign up for our newsletter


Work with us

See more jobs
GB, London
Job summaryDo you want to join Amazon Studios AI team – the team that is at the forefront of inventing new visual media technologies within the entertainment and streaming industries to provide incredible experiences to audiences around the world? Do you want to invent and leverage cutting-edge deep-learning and machine-learning algorithms to build innovative solutions most people cannot even yet imagine?If your answers to these questions are “yes”, then come and join us at Amazon Studios AI. We are leveraging the latest breakthroughs in artificial intelligence to create a new way of watching streaming video content. We expect our solutions to disrupt the media and entertainment industry and delight audiences around the world. We are looking for talented and ambitious teammates who will Think Big with us. If you have a passion for groundbreaking technology, please join us and be part of this exciting, newly funded and fast-growing project.On our team, you will partner with top AI scientists, software engineers, product managers, and others. You will be joining on the ground floor and will grow with our team all the way through to our expected launch. You will be expected to:· Build state-of-the art computer vision solutions using approaches such as CNN, LSTM, GAN, etc.· Build 2D/3D face/body models in time series domain.· Research, invent and implement novel deep learning architectures/algorithms as part of building a disruptive product.· Work in a collaborative environment with other scientists, engineers, product managers and others.· Mentor and develop junior scientists in the team.Key job responsibilitiesPhD, CNN, LSTM, GAN, Computer Vision, Machine Learning.
US, CA, Irvine
Job summaryWould you like to work on a greenfield project that'll help improve the shopping experience of millions of Amazon customers? Want to help invent the next generation technologies in recommender and content optimization systems? We’ve got the perfect job for you.We are a team in a fast-paced organization with a huge impact on hundreds of millions of customers. We innovate at the intersection of customer experience, deep learning, and high-scale machine-learning systems.We are looking for Applied Scientists who love big data, and are capable of inventing and applying Machine Learning, Natural Language Processing, Image processing, Data Mining, Classification and Clustering techniques to solve real world problems and build novel customer facing innovations on Amazon. Our applied scientists work closely with software engineers to put algorithms into practice. They also work in partnership with teams across Amazon to create enormous benefits for our customers.As a member of the our Content Optimization team, you would be expected to move fast, have good judgment on what is and what is not worth exploring, create simple and scalable solutions and identify correct problem sets. You will be surrounded by thought-leaders in the Personalization space who are patent-leaders within Amazon. You will keep the team up-to date with latest academic research in relevant fields.About our team: Our team has the autonomy to decide where we can have the most impact and get down to experimenting. We love metrics and the fast pace. We analyze data to uncover potential opportunities, generate hypotheses, and test them. We refuse to accept constraints, internal or external, and have a strong bias for action. We imagine, build prototypes, validate ideas, and launch follow-up experiments from the successful ones.About our organization: Consider the following problem: every day, millions of customers with unique interests and needs come to Amazon looking for products out of a catalog of over a billion items. Not only do we need to decide what content would be most helpful to customers, we also need to present it in an inspiring manner. The Personalization organization within Amazon is responsible for the secret sauce that not only made Amazon the industry pioneer in building recommender systems at scale, but is also continuing to help raise the bar for building delightful and highly personalized shopping experiences.About you: You are an Applied Scientist with an interest in machine learning, data science, search, or recommendation systems. You have great problem solving skills. You love keeping abreast of the latest technology and use it to help you innovate. You have strong leadership qualities, great judgment, clear communication skills, and a track record of delivering great products. You enjoy working hard, having fun, and making history!
US, CA, Irvine
Job summaryWould you like to work on a greenfield project that'll help improve the shopping experience of millions of Amazon customers? Want to help invent the next generation technologies in recommender and content optimization systems? We’ve got the perfect job for you.We are a team in a fast-paced organization with a huge impact on hundreds of millions of customers. We innovate at the intersection of customer experience, deep learning, and high-scale machine-learning systems.We are looking for Applied Scientists who love big data, and are capable of inventing and applying Machine Learning, Natural Language Processing, Image processing, Data Mining, Classification and Clustering techniques to solve real world problems and build novel customer facing innovations on Amazon. Our applied scientists work closely with software engineers to put algorithms into practice. They also work in partnership with teams across Amazon to create enormous benefits for our customers.As a member of the our Content Optimization team, you would be expected to move fast, have good judgment on what is and what is not worth exploring, create simple and scalable solutions and identify correct problem sets. You will be surrounded by thought-leaders in the Personalization space who are patent-leaders within Amazon. You will keep the team up-to date with latest academic research in relevant fields.About our team: Our team has the autonomy to decide where we can have the most impact and get down to experimenting. We love metrics and the fast pace. We analyze data to uncover potential opportunities, generate hypotheses, and test them. We refuse to accept constraints, internal or external, and have a strong bias for action. We imagine, build prototypes, validate ideas, and launch follow-up experiments from the successful ones.About our organization: Consider the following problem: every day, millions of customers with unique interests and needs come to Amazon looking for products out of a catalog of over a billion items. Not only do we need to decide what content would be most helpful to customers, we also need to present it in an inspiring manner. The Personalization organization within Amazon is responsible for the secret sauce that not only made Amazon the industry pioneer in building recommender systems at scale, but is also continuing to help raise the bar for building delightful and highly personalized shopping experiences.About you: You are an Applied Scientist with an interest in machine learning, data science, search, or recommendation systems. You have great problem solving skills. You love keeping abreast of the latest technology and use it to help you innovate. You have strong leadership qualities, great judgment, clear communication skills, and a track record of delivering great products. You enjoy working hard, having fun, and making history!
US, WA, Seattle
Job summaryAre you excited about using econometrics to make multi-million dollar decisions more Science and Data Driven? Are you interested in supporting Consumer Hardware device concepts from innovative idea inception to launch? Do you want to work on a Economics and Data Science team focused on tackling some of the hardest business questions within the Devices business at Amazon and then scaling those Statistics and Econometrics solutions via internal to Amazon tools? Then this could be the role for you!Amazon.com strives to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them a fast paced, technologically sophisticated and friendly work environment. Amazon Devices and Services team is the area of Amazon focused on inventing platforms that delight customers by eliminating friction they have in supplying, entertaining, and managing the home and beyond.The Device Economics team owns demand estimates and pricing recommendations of concept devices before customers know they exist. We support over 100 device-specific analyses a year on hardware and services ranging from Echo Frames to Kindle Paperwhite to Blink Video Camera subscriptions to the Amazon Smart Plug…all prior to launch.. We are a cross-functional Product team working to scale Econometrics through Amazon and beyond by incorporating Science into internal facing tools and making it easier for others to do so as well.In this role, you will support up to senior leadership decision meetings around approving confidential funding requests (PRFAQs) for brand new devices and services, build decisions around how many hardware devices to manufacture prior to receiving any customer signal, and pricing decisions around how to price and promote products and services. You will leverage Science and Tools produced by the Device Economics team such as conjoint demand models to produce these recommendations. As part of the stakeholder-facing arm of the team, you will own relationships with decision makers to help improve the end-customer experience by making the decisions that impact those end-customers more data and Science-driven. In parallel, you will work with Scientists, Economists, Product Managers, and Software Developers to provide meaningful feedback about stakeholder problems to inform business solutions and increase the velocity, quality, and scope behind our recommendations. You will own projects to make progress on Decision Science itself. Through this all, we will invest in your development to pursue your career goals.We are willing to consider L5 candidates across the BA/BIE job families where we'll bar raise your Science skills.
US, WA, Seattle
Job summaryAlexa Smart Home Research is looking for a brilliant quantitative researcher to drive a new program to ensure Alexa always delivers a four star experience. In this role, you will define the roadmap for the SH segmentation program, create experiments to evaluate customer behavior and sentiment that drive these higher quality experiences for our target customers. These insights help Alexa Smart Home Marketing and Product teams make data driven decisions about our marketing and product strategies ensuring products are accurately conveyed, appropriately priced and designed, and with each launch we are moving the needle for customers to help them accomplish their ideal smart home.Key job responsibilities· Identify and propose key opportunities for improving the product development and marketing strategy for Alexa products· Develop and execute research projects, including leading all project phases: methodology and study design, data gathering and manipulation, analysis, interpretation and presentation of results· Lead and execute validation and impact studies· Define project requirements, document business and functional specifications, map current and future state business processes· Build automated mechanisms for evaluating, measuring, and deploying the algorithms and/or models you develop.· Bring a deep level of expertise in one of the Research Marketing disciplines (e.g. Statistics)A day in the lifeAs part of your work, you will lead quantitative research projects that build our understand of smart home customers, identifying what works well and areas of improvement for Alexa Smart Home that will ensure we continue to delight our customers. Excellent business and communication skills are a must to develop and define key business questions and to build data sets that answer those questions. You should be able to work with business customers in understanding the business requirements and research impact.About the teamWe are responsible for UX and market research (foundational, market fit, usability and concept testing), Beta launch readiness and voice of the customer. These services product org-wide customer insights that help SH teams connect directly with customers daily, supporting the end-to-end product readiness, and look around the corner to understand customer and competitor trends.
US, CA, Irvine
Job summaryWould you like to work on a greenfield project that'll help improve the shopping experience of millions of Amazon customers? Want to help invent the next generation technologies in recommender and content optimization systems? We’ve got the perfect job for you.We are a team in a fast-paced organization with a huge impact on hundreds of millions of customers. We innovate at the intersection of customer experience, deep learning, and high-scale machine-learning systems.We are looking for Applied Scientists who love big data, and are capable of inventing and applying Machine Learning, Natural Language Processing, Image processing, Data Mining, Classification and Clustering techniques to solve real world problems and build novel customer facing innovations on Amazon. Our applied scientists work closely with software engineers to put algorithms into practice. They also work in partnership with teams across Amazon to create enormous benefits for our customers.As a member of the our Content Optimization team, you would be expected to move fast, have good judgment on what is and what is not worth exploring, create simple and scalable solutions and identify correct problem sets. You will be surrounded by thought-leaders in the Personalization space who are patent-leaders within Amazon. You will keep the team up-to date with latest academic research in relevant fields.About our team: Our team has the autonomy to decide where we can have the most impact and get down to experimenting. We love metrics and the fast pace. We analyze data to uncover potential opportunities, generate hypotheses, and test them. We refuse to accept constraints, internal or external, and have a strong bias for action. We imagine, build prototypes, validate ideas, and launch follow-up experiments from the successful ones.About our organization: Consider the following problem: every day, millions of customers with unique interests and needs come to Amazon looking for products out of a catalog of over a billion items. Not only do we need to decide what content would be most helpful to customers, we also need to present it in an inspiring manner. The Personalization organization within Amazon is responsible for the secret sauce that not only made Amazon the industry pioneer in building recommender systems at scale, but is also continuing to help raise the bar for building delightful and highly personalized shopping experiences.About you: You are an Applied Scientist with an interest in machine learning, data science, search, or recommendation systems. You have great problem solving skills. You love keeping abreast of the latest technology and use it to help you innovate. You have strong leadership qualities, great judgment, clear communication skills, and a track record of delivering great products. You enjoy working hard, having fun, and making history!
US, WA, Seattle
Job summaryAre you excited about cutting-edge deep-learning NLP, NLU, and Conversational AI? If so, then come and join the Alexa Artificial Intelligence (AI) team. We are the science team behind Amazon’s intelligence voice assistance system and are responsible for the deep learning technology that is central to the automated ranking and arbitration to optimize for end-to-end customer satisfaction.Key job responsibilitiesAs an Applied Scientist, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art in spoken language understanding. Your work will directly impact our customers in the form of products and services that make use of speech and language technology. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in spoken language understanding.A day in the life· Design, build, test and release predictive ML models· Ensure data quality throughout all stages of acquisition and processing, including such areas as data sourcing/collection, ground truth generation, normalization, and transformation.· Collaborate with colleagues from science, engineering and business backgrounds.· Present proposals and results to partner teams in a clear manner backed by data and coupled with actionable conclusions· Work with engineers to develop efficient data querying and inference infrastructure for both offline and online use casesAbout the teamWe are a science and engineering team part of Alexa AI organization. Our mission is to help Alexa decide which action to take in response to customer requests, incorporating a variety of contextual signals including both direct and indirect customer feedback to provide the best response to the customer. Our work directly contributes to improvement in Alexa business and customer metrics.
US, VA, Arlington
Job summaryDo you want to create the greatest-possible worldwide impact in Robotics? Amazon has the world's most exciting treasure trove of robotics challenges. The Robotics AI team at Amazon builds high-performance, real-time robotic systems that can perceive, learn, and act intelligently alongside humans—at Amazon scale. The Robotics AI team invents and scales AI systems for robotics in fulfillment. Our mission is to enable robots to interact safely, efficiently, and fluently with the clutter and uncertainty of real-world fulfillment centers. Our AI solutions enable robots to learn from their own experiences, from each other, and from humans to build intelligence that feeds itself.We hire and develop subject matter experts in AI with a focus on computer vision, deep learning, intelligent control, semi-supervised and unsupervised learning. We target high-impact algorithmic unlocks in areas such as scene and activity understanding, simultaneous localization and mapping, closed-loop control, robotic grasping and manipulation—all of which have high-value impact for our current and future fulfillment networks.We are seeking hands-on, Applied Scientist who will be deep in code and algorithms; who are technically strong in building scalable ML solutions using deep learning, active learning and computer vision (instance and semantic segmentation, pose estimation, activity understanding). As an Applied Scientist in Robotics AI, you will contribute to the research and development of advanced robotic systems; you will work along with other top-notch scientists and engineers to deliver the world's most scalable and robust robotic systems.In addition to coming up with novel solutions and prototypes, you will directly contribute to implementation. A successful candidate has excellent technical depth, great communication skills, and a drive to achieve results in a collaborative team environment.You should enjoy the process of solving real-world problems that, quite frankly, haven’t been solved at scale anywhere before. Along the way, we guarantee you’ll get opportunities to be a fearless disruptor, prolific innovator, and a reputed problem solver—someone who truly enables AI and robotics to significantly impact the lives of millions of consumers.Inclusive Team CultureHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have 12 affinity groups (employee resource groups) with more than 87,000 employees across hundreds of chapters around the world. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which reminds team members to seek diverse perspectives, learn and be curious, and earn trust.FlexibilityIt isn’t about which hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We offer flexibility and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthWe care about your career growth too. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it.
US, WA, Bellevue
Amazon delights customers around the world with millions of products each day. Meet the team that is transforming how quickly and conveniently Amazon delivers that delight to its customers. The Amazon Access Points team designs and builds new ways for people to get the things they order online, through a growing network of hundreds of thousands of physical pickup point locations worldwide. Our locker and counter products offer customers greater security, flexibility, and control, while reducing transportation costs and environmental footprint. Beyond customer convenience, Amazon Access Points network offers brands differentiated advertising opportunities to build awareness and convert new users through our growing advertising products.We are looking for a data scientist to work across our science team to drive the worldwide expansion of Access Points.This position will work with a highly collaborative team, and have direct influence over science roadmaps, establishment of key performance metrics, dashboards and report development. This role will be responsible for working with senior leadership and cross functional teams within Access Points and ensure a customer centric point of view in our models. They will solve real world problems and build science models to improve decision making.A day in the lifeAbout the hiring groupJob responsibilities· Help shape analytics and research roadmap and enable data-driven innovation for Access Points.· Partner closely with product and program owners, as well as scientists and engineers with a clear path to business impact.· Participate in scoping and planning of Access Points science roadmap.· Uncover drivers, impacts, and key influences on Access Points network.· Develop predictive and optimization models for key applications.· Navigate a variety of data sources, such as enterprise data, customize surveys, focus groups, and/or external data sources.· Work in expert cross-functional teams delivering on demanding projects.
US, CA, Sunnyvale
Job summaryAlexa AI is seeking an Applied Science Manager to drive initiatives on the leading edge of Machine Learning (ML), Natural Language Processing (NLP), Question Answering (QA) and Information Retrieval (IR).Working collaboratively with scientists and engineers, you will design and implement automated, scalable NLP/ML/QA/IR models for accessing and presenting information as well as improve products and features within Alexa. This exciting opportunity will impact the customer experience, design, architecture, and implementation of a cutting-edge product.If you are an entrepreneurial, data-driven, innovative, and influential individual who thrives on solving complex ambiguous problems and building innovative solutions in a fast-paced environment working within a smart and passionate team, this might be the role for you.As an Applied Science Manager you will lead the science efforts to develop novel algorithms and modeling techniques to advance the state of the art in ML, NLP, QA and IR. You will also:· Manage a team of high caliber Applied Scientists and Software Engineers working on building world class, scalable systems· Recruit, hire, mentor, and coach scientists and engineers at different levels of experience· Manage and execute against project plans and delivery commitments within an Agile/Scrum environment· Contribute to and lead science, design, architecture, process and development discussions· Serve as a technical lead on demanding and cross-team projects, and effectively collaborating with multiple cross-organizational teams· Apply technical influence on partner teams, increasing their productivity by sharing your deep knowledge.
US, MA, Boston
Job summaryAmazon Alexa is seeking an Applied Science Manager to drive initiatives on the leading edge of Machine Learning (ML), Natural Language Processing (NLP), Information Retrieval (IR), and Speech.Working collaboratively with scientists and engineers, you will design and implement automated, scalable NLP/ML/IR models for accessing and presenting information as well as improve products and features within Alexa. This exciting opportunity will impact the customer experience, design, architecture, and implementation of a cutting-edge product that will be used every day by people you know.If you are an entrepreneurial, data-driven, innovative, and influential individual who thrives on solving complex ambiguous problems and building innovative solutions in a fast-paced environment working within a smart and passionate team, this might be the role for you.Key job responsibilitiesIn this role you will,· Manage a team of high caliber Applied Scientists and Software Engineers working on building world class, scalable systems· Recruit, hire, mentor, and coach scientists and engineers at different levels of experience· Manage and execute against project plans and delivery commitments within an Agile/Scrum environment· Contribute to and lead design, architecture, process and development discussions· Own all operational metrics and support for your team’s software· Drive improvements in software engineering practices across engineering teams
AU, ACT, Canberra
There's never been a more exciting time to join Amazon Australia!Who are we and what do we do?We are a world class ML team based in Adelaide and created in April 2020 with the hire of the Director of Applied Science, Anton van den Hengel.The Amazon ML AU team is developing state-of-the-art large-scale Machine Learning methods and applications involving terabytes of data. We work on applying machine learning, and particularly computer vision, to a wide spectrum of areas such as Amazon Retail, Seller Services, and Online Video. We also publish our research in the best venues internationally.The team is high performing, learning-oriented, motivated to over-achieve, have fun, and make history. We also have access to great data, and the best computing infrastructure.About Anton van den HengelAnton was the founding Director of The Australian Institute for Machine Learning (Australia’s largest machine learning research group), and is currently the Director of the Centre for Augmented Reasoning and a Professor of Computer Science at the University of Adelaide.With over 18,000 citations and an H-index of 67, Anton is one of the worlds’ leading authorities on Computer Vision and ML.About the TeamThe vast majority of the team have PhDs in machine learning (ML) or a related area from some of the best institutions globally, including Oxford, Stanford, Edinburgh, and Imperial College London, and have published in the best places in the field including Science, NeurIPS, IEEE PAMI, and CVPR.The team includes two world-class Principal Scientists and an Amazon Scholar. We value diversity and collaboration to help each other succeed as a team.Where are we based?Although the team is mainly Adelaide based, we support flexible working options blending at home and in office from our offices inAdelaide, Sydney, Melbourne, Canberra or Brisbane.Who are we looking for?We are seeking to add talented and experienced Machine Learning Applied Scientists to our already awesome team.We are a diverse team – our team members bring many different experiences to our mission and many different types of leaders succeed here, but have a few things in common:· High level of motivation with a drive to deliver results· Analytical acumen and a passion for solving problems (many of which are complex)· Ability to make decisions in the face of ambiguity· A desire to experiment, innovate and learn from both successes and failures· Excellent communication skills: ability to work independently across all levels of the organization, both locally and globally· Enjoyment for working as a team with a strong sense of ownership and personal achievementWhat will I be working on?It’s fair to say that no two days are alike – so this position suits someone who enjoys variety and problem-solving:· Use machine learning, computer vision, data mining and statistical techniques to create new, scalable solutions for business problems· Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes· Design, develop and evaluate highly innovative models for predictive learning· Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation· Research, implement and publish novel machine learning and statistical approachesAdditional InformationWe have a number of current employees who split their time between lecturing at University and working for Amazon. Please let us know if this is of interest to you.We provide full visa sponsorship which is a relatively fast process as we have been successful in obtaining Distinguished Talent visas for this team (typically takes weeks rather than months).Full domestic and international relocation is also provided.About Amazon AustraliaAmazon offers great benefits including a competitive compensation and stock plan. We also look after our people with benefits including: subsidized private health and life insurance, commuter benefits and even an Amazon discount. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.For up to date news covering diversity and inclusion, sustainability and community engagement, please visit: https://www.aboutamazon.com.au/
AU, SA, ADELAIDE
There's never been a more exciting time to join Amazon Australia!Who are we and what do we do?We are a world class ML team based in Adelaide and created in April 2020 with the hire of the Director of Applied Science, Anton van den Hengel.The Amazon ML AU team is developing state-of-the-art large-scale Machine Learning methods and applications involving terabytes of data. We work on applying machine learning, and particularly computer vision, to a wide spectrum of areas such as Amazon Retail, Seller Services, and Online Video. We also publish our research in the best venues internationally.The team is high performing, learning-oriented, motivated to over-achieve, have fun, and make history. We also have access to great data, and the best computing infrastructure.About Anton van den HengelAnton was the founding Director of The Australian Institute for Machine Learning (Australia’s largest machine learning research group), and is currently the Director of the Centre for Augmented Reasoning and a Professor of Computer Science at the University of Adelaide.With over 18,000 citations and an H-index of 67, Anton is one of the worlds’ leading authorities on Computer Vision and ML.About the TeamThe vast majority of the team have PhDs in machine learning (ML) or a related area from some of the best institutions globally, including Oxford, Stanford, Edinburgh, and Imperial College London, and have published in the best places in the field including Science, NeurIPS, IEEE PAMI, and CVPR.The team includes two world-class Principal Scientists and an Amazon Scholar. We value diversity and collaboration to help each other succeed as a team.Where are we based?Although the team is mainly Adelaide based, we support flexible working options blending at home and in office from our offices inAdelaide, Sydney, Melbourne, Canberra or Brisbane.Who are we looking for?We are seeking to add talented and experienced Machine Learning Applied Scientists to our already awesome team.We are a diverse team – our team members bring many different experiences to our mission and many different types of leaders succeed here, but have a few things in common:· High level of motivation with a drive to deliver results· Analytical acumen and a passion for solving problems (many of which are complex)· Ability to make decisions in the face of ambiguity· A desire to experiment, innovate and learn from both successes and failures· Excellent communication skills: ability to work independently across all levels of the organization, both locally and globally· Enjoyment for working as a team with a strong sense of ownership and personal achievementWhat will I be working on?It’s fair to say that no two days are alike – so this position suits someone who enjoys variety and problem-solving:· Use machine learning, computer vision, data mining and statistical techniques to create new, scalable solutions for business problems· Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes· Design, develop and evaluate highly innovative models for predictive learning· Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation· Research, implement and publish novel machine learning and statistical approachesAdditional InformationWe have a number of current employees who split their time between lecturing at University and working for Amazon. Please let us know if this is of interest to you.We provide full visa sponsorship which is a relatively fast process as we have been successful in obtaining Distinguished Talent visas for this team (typically takes weeks rather than months).Full domestic and international relocation is also provided.About Amazon AustraliaAmazon offers great benefits including a competitive compensation and stock plan. We also look after our people with benefits including: subsidized private health and life insurance, commuter benefits and even an Amazon discount. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.For up to date news covering diversity and inclusion, sustainability and community engagement, please visit: https://www.aboutamazon.com.au/
CN, 11, Beijing
Job summaryAmazon Search JP builds features powering product search on the Amazon JP shopping site and expands the innovations to world wide. As an Applied Scientist on this growing team, you will take on a key role in improving the NLP and ranking capabilities of the Amazon product search service. Our ultimate goal is to help customers find the products they are searching for, and discover new products they would be interested in. We do so by developing NLP components that cover a wide range of languages and systems.As an Applied Scientist for Search JP, you will design, implement and deliver search features on Amazon site, helping millions of customers every day to find quickly what they are looking for. You will propose innovation in NLP and IR to build ML models trained on terabytes of product and traffic data, which are evaluated using both offline metrics as well as online metrics from A/B testing. You will then integrate these models into the production search engine that serves customers, closing the loop through data, modeling, application, and customer feedback. The chosen approaches for model architecture will balance business-defined performance metrics with the needs of millisecond response times.Your responsibilities include:· Designing and implementing new features and machine learned models, including the application of state-of-art deep learning to solve search matching, ranking and Search suggestion problems.· Analyzing data and metrics relevant to the search experiences.· Working with teams worldwide on global projects.Your benefits include:· Working on a high-impact, high-visibility product, with your work improving the experience of millions of customers· The opportunity to use (and innovate) state-of-the-art ML methods to solve real-world problems with tangible customer impact· Being part of a growing team where you can influence the team's mission, direction, and how we achieve our goalsAmazon Search JP负责在Amazon JP购物网站上开发产品搜索功能,并将这些创新扩展到全球。作为这个快速发展中的团队的应用科学家,您将在改善NLP和Amazon产品搜索的体验方面发挥关键作用。我们的最终目标是帮助客户找到他们想要的产品,并发现他们感兴趣的新产品。我们通过开发涵盖多种语言和系统的NLP组件来达成目标。作为Search JP的应用科学家,您将在Amazon网站上设计和实现搜索功能,帮助数百万客户快速找到他们想要的内容。您将基于TB级的产品和流量数据提出NLP和IR领域的创新,构建机器学习模型,并使用离线指标以及A / B测试在线指标进行效果评估,然后将模型集成到面向客户的生产搜索引擎中,从而通过数据,建模,应用,和模型选择完成上线。您的模型同时需要平衡业务指标和毫秒级响应时间的要求。您的职责包括:•设计和实施新功能和机器学习模型,包括应用最先进的深度学习来解决搜索匹配,排名和搜索建议问题。•分析与搜索体验相关的数据和指标。•与全球团队合作开展全球项目。您的收获包括:•通过开发有高度影响力的产品改善数百万客户的体验•有机会使用和创造最新的机器学习方法来解决重要现实问题•作为成长中的团队的一员,我们将共同定义团队的使命,方向以及如何实现目标
IL, Tel Aviv
Job summaryAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Halo.What will you help us create?Key job responsibilitiesYou will be part of a world-class Computer Vision team tasked with solving huge business problems through innovative technology and focus on product industrialization.We’ll need to tackle problems that span a variety of domains: computer vision, image recognition, machine learning, real-time and distributed systems. Everyone on the team needs to be entrepreneurial, wear many hats and work in a highly collaborative environment that’s more startup than big company.Major responsibilities:· Research, design, implement and evaluate novel computer vision algorithms· Work on large-scale datasets, focusing on creating scalable and accurate computer vision systems in versatile application fields· Collaborate closely with team members on developing systems from prototyping to production level· Collaborate with teams spread all over the world· Work closely with software engineering teams to drive scalable, real-time implementations· Track general business activity and provide clear, compelling management reports on a regular basis
US, MN, Minneapolis
Job summaryMachine learning (ML) has been strategic to Amazon from the early years. We are pioneers in areas such as recommendation engines, product search, eCommerce fraud detection, and large-scale optimization of fulfillment center operations.The Amazon ML Solutions Lab team helps AWS customers accelerate the use of machine learning to solve business and operational challenges and promote innovation in their organization. We are looking for a passionate, talented, and inventive Applied Scientist with a strong machine learning background to help develop solutions by pushing the envelope in Time Series, Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Machine Learning (ML) and Computer Vision (CV).As a ML Solutions Lab Applied Scientist, you are proficient in designing and developing advanced ML models to solve diverse challenges and opportunities. You will be working with terabytes of text, images, and other types of data and develop novel models to solve real-world problems. You'll design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. You will apply classical ML algorithms and cutting-edge deep learning (DL) and reinforcement learning approaches to areas such as drug discovery, customer segmentation, fraud prevention, capacity planning, predictive maintenance, pricing optimization, call center analytics, player pose estimation, event detection, and virtual assistant among others.The primary responsibilities of this role are to:· Design, develop, and evaluate innovative ML/DL models to solve diverse challenges and opportunities across industries· Interact with customer directly to understand their business problems, and help them with defining and implementing scalable ML/DL solutions to solve them· Work closely with account teams, research scientist teams, and product engineering teams to drive model implementations and new algorithmsThis position requires travel of up to 25%.About UsInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.This position involves on-call responsibilities, typically for one week every two months. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
US, WA, Bellevue
Job summaryAmazon AI is looking for world class scientists to join its AI Lab. This group is entrusted with developing core machine learning algorithms for AWS. As a part of the AI Lab you will invent, implement, and deploy state of the art machine learning algorithms and systems. You will build prototypes and explore novel solutions to new problems at scale. You will interact closely with our customers and with the academic community. You will be at the heart of a growing and exciting focus area for AWS and work with other acclaimed engineers and world famous scientists.About UsInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
US, IL, Chicago
Job summaryMachine learning (ML) has been strategic to Amazon from the early years. We are pioneers in areas such as recommendation engines, product search, eCommerce fraud detection, and large-scale optimization of fulfillment center operations.The Amazon ML Solutions Lab team helps AWS customers accelerate the use of machine learning to solve business and operational challenges and promote innovation in their organization. We are looking for a passionate, talented, and inventive Applied Scientist with a strong machine learning background to help develop solutions by pushing the envelope in Time Series, Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Machine Learning (ML) and Computer Vision (CV).As a ML Solutions Lab Applied Scientist, you are proficient in designing and developing advanced ML models to solve diverse challenges and opportunities. You will be working with terabytes of text, images, and other types of data and develop novel models to solve real-world problems. You'll design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. You will apply classical ML algorithms and cutting-edge deep learning (DL) and reinforcement learning approaches to areas such as drug discovery, customer segmentation, fraud prevention, capacity planning, predictive maintenance, pricing optimization, call center analytics, player pose estimation, event detection, and virtual assistant among others.The primary responsibilities of this role are to:· Design, develop, and evaluate innovative ML/DL models to solve diverse challenges and opportunities across industries· Interact with customer directly to understand their business problems, and help them with defining and implementing scalable ML/DL solutions to solve them· Work closely with account teams, research scientist teams, and product engineering teams to drive model implementations and new algorithmsThis position requires travel of up to 25%.About UsInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.This position involves on-call responsibilities, typically for one week every two months. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
US, TX, Austin
Job summaryMachine learning (ML) has been strategic to Amazon from the early years. We are pioneers in areas such as recommendation engines, product search, eCommerce fraud detection, and large-scale optimization of fulfillment center operations.The Amazon ML Solutions Lab team helps AWS customers accelerate the use of machine learning to solve business and operational challenges and promote innovation in their organization. We are looking for a passionate, talented, and inventive Applied Scientist with a strong machine learning background to help develop solutions by pushing the envelope in Time Series, Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Machine Learning (ML) and Computer Vision (CV).As a ML Solutions Lab Applied Scientist, you are proficient in designing and developing advanced ML models to solve diverse challenges and opportunities. You will be working with terabytes of text, images, and other types of data and develop novel models to solve real-world problems. You'll design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. You will apply classical ML algorithms and cutting-edge deep learning (DL) and reinforcement learning approaches to areas such as drug discovery, customer segmentation, fraud prevention, capacity planning, predictive maintenance, pricing optimization, call center analytics, player pose estimation, event detection, and virtual assistant among others.The primary responsibilities of this role are to:· Design, develop, and evaluate innovative ML/DL models to solve diverse challenges and opportunities across industries· Interact with customer directly to understand their business problems, and help them with defining and implementing scalable ML/DL solutions to solve them· Work closely with account teams, research scientist teams, and product engineering teams to drive model implementations and new algorithmsThis position requires travel of up to 25%.About UsInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.This position involves on-call responsibilities, typically for one week every two months. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
US, MI, Detroit
Job summaryMachine learning (ML) has been strategic to Amazon from the early years. We are pioneers in areas such as recommendation engines, product search, eCommerce fraud detection, and large-scale optimization of fulfillment center operations.The Amazon ML Solutions Lab team helps AWS customers accelerate the use of machine learning to solve business and operational challenges and promote innovation in their organization. We are looking for a passionate, talented, and inventive Applied Scientist with a strong machine learning background to help develop solutions by pushing the envelope in Time Series, Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Machine Learning (ML) and Computer Vision (CV).As a ML Solutions Lab Applied Scientist, you are proficient in designing and developing advanced ML models to solve diverse challenges and opportunities. You will be working with terabytes of text, images, and other types of data and develop novel models to solve real-world problems. You'll design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. You will apply classical ML algorithms and cutting-edge deep learning (DL) and reinforcement learning approaches to areas such as drug discovery, customer segmentation, fraud prevention, capacity planning, predictive maintenance, pricing optimization, call center analytics, player pose estimation, event detection, and virtual assistant among others.The primary responsibilities of this role are to:· Design, develop, and evaluate innovative ML/DL models to solve diverse challenges and opportunities across industries· Interact with customer directly to understand their business problems, and help them with defining and implementing scalable ML/DL solutions to solve them· Work closely with account teams, research scientist teams, and product engineering teams to drive model implementations and new algorithmsThis position requires travel of up to 25%.About UsInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.This position involves on-call responsibilities, typically for one week every two months. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.