Text normalization with only 3% as much training data

Proteno model dramatically increases the efficiency of the first step in text-to-speech conversion.

With services like Alexa, which use synthesized speech for output, text normalization (TN) is usually the first step in the process of text-to-speech conversion. TN takes raw text as input— say, the string 6-21-21 — and expands it into a verbalized form that a text-to-speech model can use to produce the final speech — “twenty first of June twenty twenty one”.

Historically, TN algorithms relied on hard-coded rules, which didn’t generalize across languages and were hard to maintain: a typical rule-based TN system for a single language might have thousands of rules, which evolve over time and whose development requires linguistic expertise.

Text Normalization.png
Text normalization converts the output of computational processes — such as the natural-language-understanding models that handle Alexa customers' requests — into a form that will make sense when read out as synthesized speech.
Credit: Glynis Condon

More recently, academic and industry researchers have begun developing machine-learning-based TN models. But these have drawbacks, too. 

Sequence-to-sequence models occasionally make unacceptable errors, such as converting “$5” to “five pounds”. Semiotic-classification models require domain-specific information classes created by linguistic experts — classes such as emoticonor telephone number — which limits their generalizability. And both types of models require large amounts of training data, which makes it difficult to scale them across languages.

At this year’s meeting of the North American Chapter of the Association for Computational Linguistics (NAACL), my colleagues and I are presenting a new text normalization model, called Proteno, that addresses these challenges.

We evaluated Proteno on three languages, English, Spanish, and Tamil. There’s a large body of research on TN in English, but no TN datasets existed for Spanish and Tamil. Consequently, we created our own datasets, which we have publicly released for use by other TN researchers.

Proteno specifies only a few, low-level normalization classes — such as ordinal number, cardinal number, or Roman numeral — which generalize well across languages. From the data, Proteno then learns a huge variety of additional, fine-grained classes. 

In our experiments on English, for instance, we used eight predefined classes, and Proteno automatically generated another 2,658. By contrast, semiotic-classification models typically have about 20 classes.

Proteno also uses a simple but effective scheme for tokenization, or splitting texts up into smaller chunks. Prior tokenization techniques required linguistic knowledge or data-heavy training; Proteno’s tokenization technique, by contrast, simply breaks text up at spaces and at transitions between Unicode classes, such as letternumeral, or punctuation mark. Consequently, it can generalize across languages, it enables the majority of normalizations to be learned from the data, and it reduces the incidence of unacceptable errors. 

Together, these techniques also allow Proteno to make do with much less training data than previous machine learning approaches. In our experiments, Proteno offered comparable performance with the previous state of the art in English — while requiring only 3% as much training data. 

Because there were no prior TN models trained on Spanish and Tamil, we had no benchmarks for our experiments. But on comparable amounts of training data, the Proteno models trained on Tamil and Spanish achieved accuracies comparable to that of the one trained on English (99.1% for Spanish, 96.7% for Tamil, and 97.4% for English).

Methods

Proteno treats TN as a sequence classification problem, where most of the classes are learned. The figure below illustrates Proteno’s training and run-time processing pipelines, which have slightly different orders.

Proteno pipeline (new).png

The training pipeline consists of the following steps:

  • Tokenization: Previous tokenization methods relied on language-specific rules devised by linguists. For instance, the string 6-21-21 would be treated as a single token of the type date. We propose a granular tokenization mechanism that is language independent and applicable to any space-separated language. The text to be normalized is first split at its spaces and then further split wherever there is a change in the Unicodeclass. The string 6-21-21 thus becomes five tokens, and we count on Proteno to learn how to handle them properly.
  • Annotation: The tokenized, unnormalized text is annotated token by token, which gives us a one-to-one mapping between each unnormalized token and its ground-truth normalization. This data will be used to train the model.
  • Class generation: Each token is then mapped to a class. A class may receive tokens only of a particular type; so, for instance, the class corresponding to dollars will not accept the type pounds, and vice versa. This prevents the model from making unacceptable errors. Each class also has an associated normalization function.

    There are two kinds of classes:

    1. Predefined: We define a limited number of classes (around 8-10) containing basic normalization rules. A small subset of these (3-5) contain language-specific rules, such as how to distinguish cardinal and ordinal uses of a number. Other classes — such as self, digit, and Roman numerals — remain similar across many languages.
    2. Auto-generated (AG): The model also generates classes automatically by analyzing the unnormalized-to-normalized token mappings in the dataset. If no existing class (pre-coded or AG) can generate the target normalization for a token in the training data, a new class is automatically generated. For instance, if the dataset includes the annotation “12→December", and if none of the existing classes can generate this normalization, then the class “12_to_December_AG" is created. This class accepts only “12", and its normalization function returns “December". AGs enable Proteno to learn the majority of normalizations automatically from data.
  • Classification: We model TN as a sequence-tagging problem, where the input is a sequence of unnormalized tokens and the output is the sequence of classes that can generate the normalized text. We experimented with four different types of classifiers: conditional random fields (CRFs), bi-directional long-short-term-memory models (bi-LSTMs), bi-LSTM-CRF combinations, and Transformers.

Datasets

As the goal of Proteno is to be applicable to multiple languages, we evaluated it across three languages, English, Spanish, and Tamil. English had significantly more auto-generated classes than Tamil or Spanish, as written English tends to use many more abbreviations than the other two languages. 

Language

Total predefined classes

Language-specific predefined classes

Auto-generated classes

Spanish

10

5

279

Tamil

8

3

74

English

8

4

2,658

Proteno v. SOA.png
Proteno’s performance on 11 classes found in existing datasets, compared to the performance of two state-of-the-art models trained on 32 times as much data.

To benchmark Proteno’s performance in English, we could compare it to earlier models on only 11 of the 13 predefined classes found in existing datasets; differences in tokenization schemes meant that there were no logical mappings for the other two classes.

These results indicate that Proteno is a strong candidate for doing TN with low data annotation requirements while curbing unacceptable errors, which would make it a robust and scalable solution for production text-to-speech models.

Research areas

Related content

US, VA, Arlington
Do you want a role with deep meaning and the ability to have a global impact? Hiring top talent is not only critical to Amazon’s success – it can literally change the world. It took a lot of great hires to deliver innovations like AWS, Prime, and Alexa, which make life better for millions of customers around the world. As part of the Intelligent Talent Acquisition (ITA) team, you'll have the opportunity to reinvent Amazon’s hiring process with unprecedented scale, sophistication, and accuracy. ITA is an industry-leading people science and technology organization made up of scientists, engineers, analysts, product professionals, and more. Our shared goal is to fairly and precisely connect the right people to the right jobs. Last year, we delivered over 6 million online candidate assessments, driving a merit-based hiring approach that gives candidates the opportunity to showcase their true skills. Each year we also help Amazon deliver billions of packages around the world by making it possible to hire hundreds of thousands of associates in the right quantity, at the right location, at exactly the right time. You’ll work on state-of-the-art research with advanced software tools, new AI systems, and machine learning algorithms to solve complex hiring challenges. Join ITA in using cutting-edge technologies to transform the hiring landscape and make a meaningful difference in people's lives. Together, we can solve the world's toughest hiring problems. Within ITA, the Global Hiring Science (GHS) team designs and implements innovative hiring solutions at scale. We work in a fast-paced, global environment where we use research to solve complex problems and build scalable hiring products that deliver measurable impact to our customers. We are seeking selection researchers with a strong foundation in hiring assessment development, legally-defensible validation approaches, research and experimental design, and data analysis. Preferred candidates will have experience across the full hiring assessment lifecycle, from solution design to content development and validation to impact analysis. We are looking for equal parts researcher and consultant, who is able to influence customers with insights derived from science and data. You will work closely with cross-functional teams to design new hiring solutions and experiment with measurement methods intended to precisely define exactly what job success looks like and how best to predict it. Key job responsibilities What you’ll do as a GHS Research Scientist: • Design large-scale personnel selection research that shapes Amazon’s global talent assessment practices across a variety of topics (e.g., assessment validation, measuring post-hire impact) • Partner with key stakeholders to create innovative solutions that blend scientific rigor with real-world business impact while navigating complex legal and professional standards • Apply advanced statistical techniques to analyze massive, diverse datasets to uncover insights that optimize our candidate evaluation processes and drive hiring excellence • Explore emerging technologies and innovative methodologies to enhance talent measurement while maintaining Amazon's commitment to scientific integrity • Translate complex research findings into compelling, actionable strategies that influence senior leader/business decisions and shape Amazon's talent acquisition roadmap • Write impactful documents that distill intricate scientific concepts into clear, persuasive communications for diverse audiences, from data scientists to business leaders • Ensure effective teamwork, communication, collaboration, and commitment across multiple teams with competing priorities A day in the life Imagine diving into challenges that impact millions of employees across Amazon's global operations. As a GHS Research Scientist, you'll tackle questions about hiring and organizational effectiveness on a global scale. Your day might begin with analyzing datasets to inform how we attract and select world-class talent. Throughout the day, you'll collaborate with peers in our research community, discussing different research methodologies and sharing innovative approaches to solving unique personnel challenges. This role offers a blend of focused analytical time and interacting with stakeholders across the globe.
US, WA, Seattle
We are looking for a researcher in state-of-the-art LLM technologies for applications across Alexa, AWS, and other Amazon businesses. In this role, you will innovate in the fastest-moving fields of current AI research, in particular in how to integrate a broad range of structured and unstructured information into AI systems (e.g. with RAG techniques), and get to immediately apply your results in highly visible Amazon products. If you are deeply familiar with LLMs, natural language processing, computer vision, and machine learning and thrive in a fast-paced environment, this may be the right opportunity for you. Our fast-paced environment requires a high degree of autonomy to deliver ambitious science innovations all the way to production. You will work with other science and engineering teams as well as business stakeholders to maximize velocity and impact of your deliverables. It's an exciting time to be a leader in AI research. In Amazon's AGI Information team, you can make your mark by improving information-driven experience of Amazon customers worldwide!
US, MA, N.reading
Amazon Industrial Robotics is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine cutting-edge AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic manipulation, locomotion, and human-robot interaction. This role presents an opportunity to shape the future of robotics through innovative applications of deep learning and large language models. At Amazon Industrial Robotics we leverage advanced robotics, machine learning, and artificial intelligence to solve complex operational challenges at unprecedented scale. Our fleet of robots operates across hundreds of facilities worldwide, working in sophisticated coordination to fulfill our mission of customer excellence. We are pioneering the development of robotics foundation models that: - Enable unprecedented generalization across diverse tasks - Enable unprecedented robustness and reliability, industry-ready - Integrate multi-modal learning capabilities (visual, tactile, linguistic) - Accelerate skill acquisition through demonstration learning - Enhance robotic perception and environmental understanding - Streamline development processes through reusable capabilities The ideal candidate will contribute to research that bridges the gap between theoretical advancement and practical implementation in robotics. You will be part of a team that's revolutionizing how robots learn, adapt, and interact with their environment. Join us in building the next generation of intelligent robotics systems that will transform the future of automation and human-robot collaboration. Key job responsibilities As an Applied Science Manager in the Foundations Model team, you will: - Build and lead a team of scientists and developers responsible for foundation model development - Define the right ‘FM recipe’ to reach industry ready solutions - Define the right strategy to ensure fast and efficient development, combining state of the art methods, research and engineering. - Lead Model Development and Training: Designing and implementing the model architectures, training and fine tuning the foundation models using various datasets, and optimize the model performance through iterative experiments - Lead Data Management: Process and prepare training data, including data governance, provenance tracking, data quality checks and creating reusable data pipelines. - Lead Experimentation and Validation: Design and execute experiments to test model capabilities on the simulator and on the embodiment, validate performance across different scenarios, create a baseline and iteratively improve model performance. - Lead Code Development: Write clean, maintainable, well commented and documented code, contribute to training infrastructure, create tools for model evaluation and testing, and implement necessary APIs - Research: Stay current with latest developments in foundation models and robotics, assist in literature reviews and research documentation, prepare technical reports and presentations, and contribute to research discussions and brainstorming sessions. - Collaboration: Work closely with senior scientists, engineers, and leaders across multiple teams, participate in knowledge sharing, support integration efforts with robotics hardware teams, and help document best practices and methodologies.
CA, QC, Montreal
Join the next revolution in robotics at Amazon's Frontier AI & Robotics team, where you'll work alongside world-renowned AI pioneers to push the boundaries of what's possible in robotic intelligence. As an Applied Scientist, you'll be at the forefront of developing breakthrough foundation models that enable robots to perceive, understand, and interact with the world in unprecedented ways. You'll drive independent research initiatives in areas such as perception, manipulation, scene understanding, sim2real transfer, multi-modal foundation models, and multi-task learning, designing novel algorithms that bridge the gap between state-of-the-art research and real-world deployment at Amazon scale. In this role, you'll balance innovative technical exploration with practical implementation, collaborating with platform teams to ensure your models and algorithms perform robustly in dynamic real-world environments. You'll have access to Amazon's vast computational resources, enabling you to tackle ambitious problems in areas like very large multi-modal robotic foundation models and efficient, promptable model architectures that can scale across diverse robotic applications. Key job responsibilities - Design and implement novel deep learning architectures that push the boundaries of what robots can understand and accomplish - Drive independent research initiatives in robotics foundation models, focusing on breakthrough approaches in perception, and manipulation, for example open-vocabulary panoptic scene understanding, scaling up multi-modal LLMs, sim2real/real2sim techniques, end-to-end vision-language-action models, efficient model inference, video tokenization - Lead technical projects from conceptualization through deployment, ensuring robust performance in production environments - Collaborate with platform teams to optimize and scale models for real-world applications - Contribute to the team's technical strategy and help shape our approach to next-generation robotics challenges A day in the life - Design and implement novel foundation model architectures, leveraging our extensive compute infrastructure to train and evaluate at scale - Collaborate with our world-class research team to solve complex technical challenges - Lead technical initiatives from conception to deployment, working closely with robotics engineers to integrate your solutions into production systems - Participate in technical discussions and brainstorming sessions with team leaders and fellow scientists - Leverage our massive compute cluster and extensive robotics infrastructure to rapidly prototype and validate new ideas - Transform theoretical insights into practical solutions that can handle the complexities of real-world robotics applications About the team At Frontier AI & Robotics, we're not just advancing robotics – we're reimagining it from the ground up. Our team is building the future of intelligent robotics through ground breaking foundation models and end-to-end learned systems. We tackle some of the most challenging problems in AI and robotics, from developing sophisticated perception systems to creating adaptive manipulation strategies that work in complex, real-world scenarios. What sets us apart is our unique combination of ambitious research vision and practical impact. We leverage Amazon's massive computational infrastructure and rich real-world datasets to train and deploy state-of-the-art foundation models. Our work spans the full spectrum of robotics intelligence – from multimodal perception using images, videos, and sensor data, to sophisticated manipulation strategies that can handle diverse real-world scenarios. We're building systems that don't just work in the lab, but scale to meet the demands of Amazon's global operations. Join us if you're excited about pushing the boundaries of what's possible in robotics, working with world-class researchers, and seeing your innovations deployed at unprecedented scale.
US, NY, New York
The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through cutting-edge generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. Key job responsibilities Participate in the Science hiring process as well as mentor other scientists - improving their skills, their knowledge of your solutions, and their ability to get things done. Identify and devise new video related solutions following a customer-obsessed scientific approach to address customer or business problems when the problem is ill-defined, needs to be framed, and new methodologies or paradigms need to be invented at the product level. Articulate potential scientific challenges of ongoing or future customers’ needs or business problems, and present interventions to address them. Independently assess alternative video related technologies, driving evaluation and adoption of those that fit best A day in the life As an Applied Scientist on the Sponsored Products Video team, you will work with a team of talented and experienced engineers, scientists, and designers to help bring new products to market and ensure that our customers are delighted by what we create. The Sponsored Products Video team is responsible for the design, development, and implementation of Sponsored Products Video experiences worldwide. About the team The Sponsored Products Video team within Sponsored Products and Brands creates relevant and engaging video experiences, connecting advertisers and shoppers. We are on a mission to make Amazon the best in class destination for shoppers to discover, engage and build affinity with brands, making shopping delightful, & personal.
IN, TS, Hyderabad
We're seeking an Applied Scientist to lead and innovate in applying advanced AI technologies that will reshape how businesses sell on Amazon. Our team is passionate about leveraging Machine Learning, GenAI, and Agentic AI to help B2B sellers optimize their operations and drive growth. Join Amazon Business 3P (Third Party - Sellers) - a rapidly growing global organization where we innovate at the intersection of AI technology and B2B commerce. We're reimagining how sellers reach and serve business customers, creating intelligent solutions that help them grow their B2B business on Amazon. From AI-powered Seller Central tools to smart business certifications, dynamic pricing capabilities, and advanced analytics, we're transforming how B2B selling happens. As an Applied Scientist II on our AB 3P Tech team, you'll drive the development and implementation of state-of-the-art algorithms and models for supervised fine-tuning and reinforcement learning. You'll work with highly technical, entrepreneurial teams to: - Design and implement AI models that power the B2B selling experience - Lead the development of GenAI products that can handle Amazon-scale use cases - Drive research and implementation of advanced algorithms for human feedback and complex reasoning - Make strategic AI technology decisions and mentor technical talent - Own critical AI systems spanning from Seller Central to Amazon Business detail pages Join us in shaping the future of B2B selling - we're building applied AI solutions that businesses love and trust for their day-to-day success. If you are scrappy and bias for action is your favorite Leadership Principle, you'll fit right in as we innovate across the seller experience to create significant impact in this fast-growing business. Key job responsibilities Key job responsibilities: - Collaborate with cross-functional teams of engineers, product managers, and scientists to identify and solve complex problems in Gen AI - Design and execute experiments to evaluate the performance of different algorithms and models, and iterate quickly to improve results - Think big about the arc of development of Gen AI over a multi-year horizon, and identify new opportunities to apply these technologies to solve real-world problems - Communicate results and insights to both technical and non-technical audiences About the team At Amazon Business Third Party (AB3P) Tech, we're revolutionizing B2B e-commerce by empowering sellers in the business marketplace. Our scope spans the complete B2B selling journey, from Seller Central to Amazon Business detail pages, cart, and checkout for merchant-fulfilled offers. Our entrepreneurial culture and global reach define us. We develop features across seller experience, delivery, certifications, fees, registration, and analytics, collaborating with worldwide teams and leveraging advanced AI technologies to continuously innovate. Working in true Day 1 spirit, we build next-generation solutions that shape the future of B2B commerce. Join us in building next-generation solutions that shape the future of B2B commerce.
GB, London
Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The Video Content Research team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. We are seeking a Data Scientist to develop scalable models that uncover key insights into how, why and when customers engage with Prime Video marketing. Key job responsibilities In this role you will work closely with business stakeholders and technical peers (data scientists, economists and engineers) to develop causal marketing measurement models, analyze experiments and investigate customer, marketing and content related factors that drive engagement with Prime Video. You will create mechanisms and infrastructure to deploy complex models and generate insights at scale. You will have the opportunity to work with large datasets, work with AWS to build and deploy machine learning models that impact Prime Video's marketing decisions. About the team The Video Content Research team uses machine learning, econometrics, and data science to optimize Amazon's marketing and content investments. We generate insights for Amazon's digital video strategy, partnering with finance, marketing, and content teams. We analyze customer behavior on Prime Video (marketing impressions, clicks on owned channels) to identify optimization opportunities.
US, MA, Boston
AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. That is why Amazon is investing in generative AI (GenAI) and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us. We are looking for a Research Scientist with strong technical skills which includes coding and natural language processing experience in dataset construction, training and evaluating models, and automatic processing of large datasets. You will play a critical role in driving innovation and advancing the state-of-the-art in natural language processing and machine learning. You will work closely with cross-functional teams, including product managers, language engineers, and other scientists. Key job responsibilities Specifically, the Research Scientist will: • Ensure quality of speech/language/other data throughout all stages of acquisition and processing, including data sourcing/collection, ground truth generation, normalization, transformation, cross-lingual alignment/mapping, etc. • Clean, analyze and select speech/language/other data to achieve goals • Build and test models that elevate the customer experience • Collaborate with colleagues from science, engineering and business backgrounds • Present proposals and results in a clear manner backed by data and coupled with actionable conclusions • Work with engineers to develop efficient data querying infrastructure for both offline and online use cases
US, VA, Arlington
The People eXperience and Technology Central Science (PXTCS) team uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, wellbeing, and the value of work to Amazonians. PXTCS is an interdisciplinary team that combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. PXTCS is looking for an economist who can apply economic methods to address business problems. The ideal candidate will work with engineers and computer scientists to estimate models and algorithms on large scale data, design pilots and measure impact, and transform successful prototypes into improved policies and programs at scale. PXTCS is looking for creative thinkers who can combine a strong technical economic toolbox with a desire to learn from other disciplines, and who know how to execute and deliver on big ideas as part of an interdisciplinary technical team. Ideal candidates will work in a team setting with individuals from diverse disciplines and backgrounds. They will work with teammates to develop scientific models and conduct the data analysis, modeling, and experimentation that is necessary for estimating and validating models. They will work closely with engineering teams to develop scalable data resources to support rapid insights, and take successful models and findings into production as new products and services. They will be customer-centric and will communicate scientific approaches and findings to business leaders, listening to and incorporate their feedback, and delivering successful scientific solutions. A day in the life The Economist will work with teammates to apply economic methods to business problems. This might include identifying the appropriate research questions, writing code to implement a DID analysis or estimate a structural model, or writing and presenting a document with findings to business leaders. Our economists also collaborate with partner teams throughout the process, from understanding their challenges, to developing a research agenda that will address those challenges, to help them implement solutions. About the team PXTCS is a multidisciplinary science team that develops innovative solutions to make Amazon Earth's Best Employer
US, WA, Bellevue
Amazon is looking for a Principal Applied Scientist world class scientists to join its AWS Fundamental Research Team working within a variety of machine learning disciplines. This group is entrusted with developing core machine learning solutions for AWS services. At the AWS Fundamental Research Team you will invent, implement, and deploy state of the art machine learning algorithms and systems. You will build prototypes and explore conceptually large scale ML solutions across different domains and computation platforms. You will interact closely with our customers and with the academic community. You will be at the heart of a growing and exciting focus area for AWS and work with other acclaimed engineers and world famous scientists. About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.