Latency from post-quantum cryptography shrinks as data increases

Using time to last byte — rather than time to first byte — to assess the effects of data-heavy TLS 1.3 on real-world connections yields more encouraging results.

The risk that a quantum computer might break cryptographic standards widely used today has ignited numerous efforts to standardize quantum-resistant algorithms and introduce them into transport encryption protocols like TLS 1.3. The choice of post-quantum algorithm will naturally affect TLS 1.3’s performance. So far, studies of those effects have focused on the “handshake time” required for two parties to establish a quantum-resistant encrypted connection, known as the time to first byte.

Although these studies have been important in quantifying increases in handshake time, they do not provide a full picture of the effect of post-quantum cryptography on real-world TLS 1.3 connections, which often carry sizable amounts of data. At the 2024 Workshop on Measurements, Attacks, and Defenses for the Web (MADweb), we presented a paper advocating time to last byte (TTLB) as a metric for assessing the total impact of data-heavy, quantum-resistant algorithms such as ML-KEM and ML-DSA on real-world TLS 1.3 connections. Our paper shows that the new algorithms will have a much lower net effect on connections that transfer sizable amounts of data than they do on the TLS 1.3 handshake itself.

Post-quantum cryptography

TLS 1.3, the latest version of the transport layer security protocol, is used to negotiate and establish secure channels that encrypt and authenticate data passing between a client and a server. TLS 1.3 is used in numerous Web applications, including e-banking and streaming media.

Related content
Prize honors Amazon senior principal scientist and Penn professor for a protocol that achieves a theoretical limit on information-theoretic secure multiparty computation.

Asymmetric cryptographic algorithms, such as the one used in TLS 1.3, depend for their security on the difficulty of the discrete-logarithm or integer factorization problems, which a cryptanalytically relevant quantum computer could solve efficiently. The US National Institute of Standards and Technology (NIST) has been working on standardizing quantum-resistant algorithms and has selected ML-Key Encapsulation Mechanism (KEM) for key exchange. NIST has also selected ML-DSA for signatures, or cryptographic authentication.

As these algorithms have kilobyte-size public keys, ciphertexts, and signatures — versus the 50- to 400-byte sizes of the existing algorithms — they would inflate the amount of data exchanged in a TLS handshake. A number of works have compared handshake time using traditional TLS 1.3 key exchange and authentication to that using post-quantum (PQ) key exchange and authentication.

These comparisons were useful to quantify the overhead that each new algorithm introduces to the time to first byte, or completion of the handshake protocol. But they ignored the data transfer time over the secure connection that, together with the handshake time, constitutes the total delay before the application can start processing data. The total time from the start of the connection to the end of data transfer is, by contrast, the time to last byte (TTLB). How much TTLB slowdown is acceptable depends highly on the application.

Experiments

We designed our experiments to simulate various network conditions and measured the TTLB of classical and post-quantum algorithms in TLS 1.3 connections where the client makes a small request and the server responds with hundreds of kilobytes (KB) of data. We used Linux namespaces in a Ubuntu 22.04 virtual-machine instance. The namespaces were interconnected using virtual ethernet interfaces. To emulate the “network” between the namespaces, we used the Linux kernel’s netem utility, which can introduce variable network delays, bandwidth fluctuations, and packet loss between the client and server.

A standard AWS EC2 instance icon (which looks like a stylized integrated circuit) in which a netem emulation is running, with an emulated cloud server (represented by cloud icon) passing data back and forth with a server namespace (represented by a server-stack icon) and a client namespace (represented by a desktop-computer icon).
The experimental setup, with client and server Linux namespaces and netem-emulated network conditions.

Our experiments had several configurable parameters that allowed us to compare the effect of the PQ algorithm on TTLB under stable, unstable, fast, and slow network conditions:

  • TLS key exchange mechanism (classical ECDH or ECDH+ML-KEM post-quantum hybrid)
  • TLS certificate chain size corresponding to classical RSA or ML-DSA certificates.
  • TCP initial congestion window (initcwnd)
  • Network delay between client and server, or round-trip time (RTT)
  • Bandwidth between client and server
  • Loss probability per packet
  • Amount of data transferred from the server to the client

Results

The results of our testing are thoroughly analyzed in the paper. They essentially show that a few extra KB in the TLS 1.3 handshake due to the post-quantum public keys, ciphertexts, and signatures will not be noticeable in connections transferring hundreds of KB or more. Connections that transfer less than 10-20 KB of data will probably be more affected by the new data-heavy handshakes.

PQTLS fig. 1.png
Figure 1: Percentage increase in TLS 1.3 handshake time between traditional and post-quantum TLS 1.3 connections. Bandwidth = 1Mbps; loss probability = 0%, 1%, 3%, and 10%; RTT = 35ms and 200ms; TCP initcwnd=20.
A bar graph whose y-axis is "handshake time % increase" and whose x-axis is a sequence of percentiles (50th, 75th, and 90th). At each percentile are two bars, one blue (for the traditional handshake protocol) and one orange (for post-quantum handshakes). In all three instances, the orange bar is around twice as high as the blue one.

Figure 1 shows the percentage increase in the duration of the TLS 1.3 handshake for the 50th, 75th, and 90th percentiles of the aggregate datasets collected for 1Mbps bandwidth; 0%, 1%, 3%, and 10% loss probability; and 35-millisecond and 200-millisecond RTT. We can see that the ML-DSA size (16KB) certificate chain takes almost twice as much time as the 8KB chain. This means that if we manage to keep the volume of ML-DSA authentication data low, it would significantly benefit the speed of post-quantum handshakes in low-bandwidth connections.

A line graph whose y-axis is the time-to-last-byte (TTLB) percentage increase and whose x-axis is the size of the data files transmitted over the secure connection, ranging from 0 KiB to 200 KiB. There are three lines, representing the 50th, 75th, and 90th percentiles. They start at almost the same value and all drop precipitously from 0 KiB to 50 KiB, continuing to decline from 50 KiB to 200 KiB, with the 90th-percentile line declining slightly more rapidly than the other two.
Figure 2: Percentage increase in TTLB between existing and post-quantum TLS 1.3 connections at 0% loss probability. Bandwidth = 1Gbps; RTT = 35ms; TCP initcwnd = 20.

Figure 2 shows the percentage increase in the duration of the post-quantum handshake relative to the existing algorithm for all percentiles and different data sizes at 0% loss and 1Gbps bandwidth. We can observe that although the slowdown is low (∼3%) at 0 kibibytes (KiB, or multiples of 1,024 bytes, the nearest power of 2 to 1,000) from the server (equivalent to the handshake), it drops even more (∼1%) as the data from the server increases. At the 90th percentile the slowdown is slightly lower.

A line graph whose y-axis is the time-to-last-byte (TTLB) percentage increase and whose x-axis is the size of the data files transmitted over the secure connection, ranging from 0 KiB to 200 KiB. There are three lines, representing the 50th, 75th, and 90th percentiles. They start at exactly the same value and all decline in lockstep, dropping precipitously from 0 KiB to 50 KiB and continuing a steady decline from 50 KiB to 200 KiB.
Figure 3: Percentage increase in TTLB between existing and post-quantum TLS 1.3 connections at 0% loss probability. Bandwidth = 1Mbps; RTT = 200ms; TCP initcwnd = 20.

Figure 3 shows the percentage increase in the TTLB between existing and post-quantum TLS 1.3 connections carrying 0-200KiB of data from the server for each percentile at 1Mbps bandwidth, 200ms RTT, and 0% loss probability. We can see that increases for the three percentiles are almost identical. They start high (∼33%) at 0KiB from the server, but as the data size from the server increases, they drop to ∼6% because the handshake data size is amortized over the connection.

A line graph whose y-axis is the time-to-last-byte (TTLB) percentage increase and whose x-axis is the size of the data files transmitted over the secure connection, ranging from 0 KiB to 200 KiB. There are three lines, representing the 50th, 75th, and 90th percentiles. The 50th-percentile line drops precipitously from 0 KiB to 50 KiB, declines more gradually from 50 to 100, then increases slightly from 100 to 200. The 90th-percentile line starts much lower but increases slightly to 50 KiB, before declining to 100 and 200. The 75th-percentile line starts lower still, declines to 100 KiB, the increases slightly from 100 to 200.
Figure 4: Percentage increase in TTLB between existing and post-quantum TLS 1.3 connections. Loss = 10%; bandwidth = 1Mbps; RTT = 200ms; TCP initcwnd = 20.
Related content
Amazon is helping develop standards for post-quantum cryptography and deploying promising technologies for customers to experiment with.

Figure 4 shows the percentage increase in TTLB between existing and post-quantum TLS 1.3 connections carrying 0-200 KiB of data from the server for each percentile at 1Mbps bandwidth, 200ms RTT, and 10% loss probability. It shows that at 10% loss, the TTLB increase settles between 20-30% for all percentiles. The same experiments for 35ms RTT produced similar results. Although a 20-30% increase may seem high, we note that re-running the experiments could sometimes lead to smaller or higher percentage increases because of the general network instability of the scenario. Also, bear in mind that TTLBs for the existing algorithm at 200KiB from the server, 200ms RTT, and 10% loss were 4,644ms, 7,093ms, and 10,178ms, whereas their post-quantum-connection equivalents were 6,010ms, 8,883ms, and 12,378ms. At 0% loss they were 2,364ms, 2,364ms, and 2,364ms. So, although the TTLBs for the post-quantum connections increased by 20-30% relative to the conventional connections, the conventional connections are already impaired (by 97-331%) due to network loss. An extra 20-30% is not likely to make much difference in an already highly degraded connection time.

A line graph whose y-axis is the time-to-last-byte (TTLB) percentage increase and whose x-axis is the size of the data files transmitted over the secure connection, ranging from 0 KiB to 200 KiB. There are three lines, representing the 50th, 75th, and 90th percentiles. They start at different values but all decline precipitously from 0 KiB to 50 KiB. From 50KiB to 100 KiB, the 75th-percentile line and the 50th-percentile line continue to decline, but the 90th-percentile line increases slightly. All three increase slightly between 100 KiB and 200.
Figure 5: Percentage increase in TTLB between existing and post-quantum TLS 1.3 connections for 0% loss probability under “volatile network” conditions. Bandwidth = 1Gbps; RTT = 35ms; TCP initcwnd = 20.

Figure 5 shows the percentage increase in TTLB between existing and post-quantum TLS 1.3 connections for 0% loss probability and 0-200KiB data sizes transferred from the server. To model a highly volatile RTT, we used a Pareto-normal distribution with a mean of 35ms and 35/4ms jitter. We can see that the increase in post-quantum connection TTLB starts high at 0KiB server data and drops to 4-5%. As with previous experiments, the percentages were more volatile the higher the loss probabilities, but overall, the results show that even under “volatile network conditions” the TTLB drops to acceptable levels as the amount of transferred data increases.

A line graph whose y-axis is the cumulative distribution function (CDF), from 0.0 to 1.0, and whose x-axis is time to last byte (TTLB) in milliseconds. There are five differently colored lines. The first four all have the same round-trip time. Two of them have bandwidth of 1Gbps and two bandwidth of 1Mbps. Within each bandwidth tier, the two lines represent 0% and 5% loss. The fifth line is Pareto-normal round-trip time. The high-bandwidth lines and the Pareto-normal line all begin near the origin. The high-bandwidth, low-loss line is almost vertical, reaching 1.0 almost immediately. The high-bandwidth, high-loss line and Pareto-normal line look like offsets of each other, with the Pareto-normal line increasing at a slightly lower rate; both rise fairly quickly, reaching 0.8 at about 1,000 milliseconds. The low-bandwidth lines both begin at TTLB values of of about 2,000. Again, the low-loss line is almost vertical; the higher-loss line rises at a slower rate.
Figure 6: TTLB cumulative distribution function for post-quantum TLS 1.3 connections. 200KiB from the server; RTT = 35ms; TCP initcwnd = 20.

To confirm the volatility under unstable network conditions, we used the TTLB cumulative distribution function (CDF) for post-quantum TLS 1.3 connections transferring 200KiB from the server (figure 6). We observe that under all types of volatile conditions (1Gbps and 5% loss, 1Mbps and 10% loss, Pareto-normal distributed network delay), the TTLB increases very early in the experimental measurement sample, which demonstrates that the total connection times are highly volatile. We made the same observation with TLS 1.3 handshake times under unstable network conditions.

Conclusion

This work demonstrated that the practical effect of data-heavy, post-quantum algorithms on TLS 1.3 connections is lower than their effect on the handshake itself. Low-loss, low- or high-bandwidth connections will see little impact from post-quantum handshakes when transferring sizable amounts of data. We also showed that although the effects of PQ handshakes could vary under unstable conditions with higher loss rates or high-variability delays, they stay within certain limits and drop as the total amount of transferred data increases. Additionally, we saw that unstable connections inherently provide poor completion times; a small latency increase due to post-quantum handshakes would not render them less usable than before. This does not mean that trimming the amount of handshake data is undesirable, especially if little application data is sent relative to the size of the handshake messages.

For more details, please see our paper.

Related content

US, NY, New York
We are seeking a Human-Robot Interaction (HRI) Research Scientist to develop cutting-edge interactions that make robots feel alive, personal, and fun. In this role, you will focus on verbal and non-verbal conversational systems, social dynamics, memory, and long-term relationship formation between robots, their environments, and the people they interact with. Your contributions will be essential in advancing robotics by enabling expressive, socially intelligent, and trustworthy interactions between robots and humans.
US, MA, North Reading
Amazon Robotics is transforming warehouse automation through edge AI and machine learning applied to real-world robotics challenges. We're seeking a Research Scientist to advance our mobile manipulation capabilities by developing novel learning-based approaches that enable robots to navigate and manipulate objects in dynamic fulfillment environments. This role offers the opportunity to conduct original research and translate state-of-the-art findings into production systems operating at Amazon's unprecedented scale. Key job responsibilities Research and Algorithm Development: Formulate novel research problems in robot learning and manipulation, design new model architectures, validate hypotheses through rigorous experimentation, and advance the state of the art in learning-based robotics. Data Strategy and Pipeline Design: Define data requirements for research initiatives, design scalable collection and curation strategies, establish governance and provenance standards, and build reusable pipelines ensuring data quality and reproducibility. Experimentation and Scientific Validation: Design and execute experiments in simulation and real-world embodiments, develop evaluation methodologies and benchmarks, perform ablation studies and statistical analyses, and iterate systematically to advance model performance. Prototyping and Research Infrastructure: Develop clean, well-documented research codebases, build experimentation frameworks and evaluation tooling, contribute to shared training infrastructure, and implement interfaces for broader robotics integration. Scientific Leadership and Publication: Drive an independent research agenda aligned with team objectives, publish at top-tier venues (e.g., RSS, CoRL, ICRA, NeurIPS), identify research gaps through literature reviews, and present findings via technical reports and talks. Cross-Functional Collaboration: Partner with scientists, engineers, and leaders across teams to translate research into deployable solutions, mentor junior researchers, contribute to the team's scientific culture, and support integration with robotics hardware teams. A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart, collaborative team of enthusiastic doers that work passionately to apply innovative advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun!
US, WA, Seattle
At Amazon Selection and Catalog Systems (ASCS), our mission is to power the online buying experience for customers worldwide so they can find, discover, and buy any product they want. We innovate on behalf of our customers to ensure uniqueness and consistency of product identity and to infer relationships between products in Amazon Catalog to drive the selection gateway for the search and browse experiences on the website. We're solving a fundamental AI challenge: establishing product relevant information at unprecedented scale with Frontier Models and Agents. The scale is staggering: billions of products, petabytes of multimodal data, millions of sellers, dozens of languages, and infinite product diversity ranging from electronics to groceries to digital content. The research challenges are immense. GenAI and VLMs hold transformative promise for catalog understanding, but we operate where traditional methods fail: ambiguous problem spaces, incomplete and noisy data, inherent uncertainty, reasoning across both images and textual data, and explaining decisions at scale. Enriching product information requires sophisticated models that reason across text, images, and structured data, all while maintaining accuracy and trust for high-stakes business decisions affecting millions of customers daily. Amazon's Catalog System Services Science team is looking for an innovative and customer-focused applied scientist to help us make the world's best product catalog even better. In this role, you will partner with technology and business leaders to build new state-of-the-art algorithms, models, and services. You will pioneer advanced GenAI solutions that power next-generation agentic shopping experiences, working in a collaborative environment where you can experiment with massive data from the world's largest product catalog, tackle problems at the frontier of AI research, rapidly implement and deploy your algorithmic ideas at scale, across millions of customers. Key job responsibilities - Formulate novel research problems at the intersection of GenAI, multimodal learning, and large-scale information retrieval. In essence, translating ambiguous business challenges into tractable scientific frameworks - Design and implement leading models leveraging frontier models, and agentic architectures to enrich catalog information at billion-product scale - Pioneer explainable AI methodologies that balance model performance with scalability requirements for production systems impacting millions of daily customer decisions - Own end-to-end ML pipelines from research ideation to production deployment, processing petabytes of multimodal data with rigorous evaluation frameworks - Represent the team in the broader science community - publishing findings, delivering tech talks, and staying at the forefront of GenAI, VLM, and agentic system research
US, NY, New York
Want to work on building a Amazon Ads billion dollar business, innovate on a new product, and have a positive impact on millions of views while working with industry-leading technologies? We're growing a team to support the Sponsored Ads business that powers the advertising experience for millions of viewers and advertisers daily. Amazon is investing heavily in building a world-class advertising business and developing a collection of self-service performance advertising products that drive discovery and sales. We deliver billions of ad impressions and millions of clicks daily and are constantly challenging ourselves to create world-class products and an unparalleled shopping experience for our hundreds of millions of customers worldwide. Key job responsibilities We are building the next-gen smart ads campaign. At its core is an Intelligence Flywheel — an architecture where every component's output is designed to train models that improve every other component. The Model Layer that is meant to power every capability currently has no dedicated science ownership. As the Senior Applied Scientist on this team, you own the science that makes the flywheel turn. You will turn static, threshold-based logic into self-improving, closed-loop intelligence, and define the decision policies that let the system act autonomously with advertiser trust. Concretely, you will: * Build predictive issue-detection models that identify under-delivery, over-delivery, and performance degradation from campaign signals before they materially impact advertisers. * Design the intervention-selection policy — which autonomous action to take — framed as a contextual bandit: choose, observe, update. Engineers implement action execution; you define the policy that selects actions. * Establish causal attribution for autonomous optimization, separating the effect of our interventions from organic performance change, so improvements can be attributed and advertiser trust in autonomy can be earned. * Integrate and adapt cross-model signals. Combine creative-quality, product-relevance, and budget signals into a unified advertiser-intelligence picture, and adapt general-purpose partner models to our product reality via fine-tuning, re-ranking, or thin adaptation layers. * Close recommendation and grading feedback loops — define reward schemas for accept/reject and performance-vs-baseline signals, correlate creative-quality scores with real campaign outcomes, and feed empirical findings back to both our product and partner science teams. You will work backwards from ambiguous business problems, set the science roadmap for the Model Layer, and partner closely with the team's software engineers — who own the services, pipelines, and execution infrastructure — so that model artifacts you produce are deployed and served in production. This is a high-leverage, high-autonomy role: your outputs are consumed by multiple engineering workstreams at once, and you set the abstractions the team builds on. About the team We are focused on goal-oriented, AI powered workflows that help advertisers achieve their marketing objectives. We collect campaign goals, surface relevant data at key decision points, and provide reporting that validates decision-making. Our product suite guides advertisers in building campaigns with optimal targeting, creative formats, inventory, and bid models that are highly likely to hit their goals — reducing the need for manual intervention.
US, WA, Seattle
What happens when you give AI the ability to remember? Not cached responses — real structured memory that compounds over time and transfers across contexts. We're building the science behind this, and we need researchers who want to own the problem end-to-end. This is a founding role on a new team. You won't inherit models or maintain someone else's pipeline. You'll define the research direction, run experiments at scale, and ship what works directly to production. Key job responsibilities As an Applied Scientist in our team, you will be responsible for the research, design, and development of new AI technologies for knowledge acquisition and retrieval. You will adopt or invent new machine learning and analytical techniques in the realm of information retrieval, knowledge representation, and large language models. Specific responsibilities include: 1. Design and implement novel approaches to knowledge extraction from heterogeneous, unstructured data sources at organizational scale. 2. Build retrieval systems that match intent to relevant knowledge across domains — solving the "right memory at the right time" problem. 3. Own the quality of memory generation: what to capture, how to structure it, when to surface it, and when to let it decay. 4. Run large-scale experiments using Amazon's compute infrastructure and massive real-world datasets. 5. Develop evaluation frameworks for a system where "quality" means something new — right knowledge, right context, right confidence level. 6. Collaborate with engineers to move from research prototype to production system in weeks, not quarters. 7. Invent new approaches to temporal knowledge management — how memories age, conflict, and compound over time. 8. Publish and patent novel approaches to knowledge acquisition and retrieval at top-tier venues. A day in the life You will solve real-world problems by getting and analyzing large amounts of data, generate insights and opportunities, execute experiments, and develop statistical and ML models. The team is driven by business needs, which requires collaboration with other Scientists, Engineers, and Product Managers across the organization. You get to influence stakeholders with clear communication skills. You innovate on behalf of the customer and strategically build features. You will mentor junior members and help them grow. About the team We're a new team within Personalization, focused on a different kind of recommendation: not "what product should this customer see" but "what knowledge should this AI use right now." Same scale, same rigor, entirely new problem space. The science is at the intersection of information retrieval, knowledge representation, and LLM reasoning — and the right approach hasn't been established yet. The team values innovation and offers a safe place to try, fail, and learn while fostering a culture of continuous improvement. Everyone is a leader and owner for everything we do as a team. We offer creative space with an entrepreneurial work environment focusing on customer obsession.
US, WA, Seattle
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video subscriptions such as Apple TV+, HBO Max, Peacock, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video team member, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!
US, CA, Sunnyvale
We are looking for a Senior Applied Scientist to help drive the research and development of real-time multimodal conversational AI. You will contribute across two focus areas: advancing foundation models for speech and audio, and building the post-training systems (reward modeling, reinforcement learning) that shape natural, human-like conversational behavior. You will own a significant research area and contribute across the full model lifecycle — from pre-training and architecture design through post-training alignment and real-time deployment. You will work at the frontier of what’s possible in conversational AI, with the compute, data, and runway to pursue problems that few teams in the world have the resources to tackle. As a Senior Scientist, you will drive the technical execution of your research area, contribute to the team’s roadmap, and work closely with inference engineers to ensure your models are designed for real-time production deployment. Key job responsibilities What You’ll Do Foundation Model Scaling - Help build and train large-scale multimodal foundation models for real-time speech and audio generation, from architecture design through production-scale training - Advance the scaling and efficiency of conversational models, including the relationship between data, model size, and real-time performance - Design model architectures informed by hardware constraints and inference requirements, working with inference engineers to ensure models are servable from inception - Develop training methodologies for multimodal models that jointly process and generate speech, language, and audio in real-time streaming contexts - Contribute to the state of the art on efficient architectures and training methods for conversational AI at scale Post-Training & Reinforcement Learning - Design and build reward models and reward functions for speech systems — capturing naturalness, fluency, conversational quality, and real-time responsiveness - Develop and apply reinforcement learning methods to shape conversational behavior — teaching models natural timing, responsiveness, and fluid interaction - Build parts of the post-training pipeline from SFT through RL alignment, optimized for real-time multimodal outputs rather than text-only generation - Design evaluation frameworks that capture the quality dimensions unique to real-time conversation (latency sensitivity, audio quality, prosody, interaction naturalness) Real-Time Perception & Generation - Advance the team’s capabilities in real-time perception — the ability of the model to process incoming audio/speech while simultaneously generating responses - Develop techniques for natural interactive systems where the model handles concurrent input and output with human-like timing - Work at the intersection of model architecture and production constraints to ensure multimodal capabilities function within hard real-time latency budgets
IN, HR, Gurugram
Building large-scale forecasting and optimization systems that power Amazon’s global transportation network and directly impact customer experience and cost. Key job responsibilities 1. Guide model and system design across a range of techniques, including tree-based models, deep learning (LSTMs, transformers), LLMs, and reinforcement learning. 2. Ensure models are production-ready, scalable, and robust through close partnership with stakeholders. 3. Partner with Product, Operations, and Engineering leaders to enable proactive decision-making and corrective actions. 4 Own end-to-end business metrics, directly influencing customer experience, cost optimization, and network reliability. 5. Help contribute to the broader ML community through publications, conference submissions, and internal knowledge sharing.
US, NY, New York
Are you excited about applying machine learning and statistical modeling to real-world systems that serve millions of customers? Amazon Connect is a cloud-based contact center service that helps businesses deliver personal, efficient customer experiences. Our team of scientists and engineers builds the AI and ML capabilities that power contact center operations and optimization. We are looking for a Senior Applied Scientist to tackle scientifically complex challenges in areas such as stochastic modeling, queueing theory, anomaly detection, and optimization. In this role, you will design and deploy novel ML models and algorithms that directly improve how businesses interact with their customers. You will work at the intersection of research and production, turning ambiguous problems into scalable solutions that shape the future of cloud-based customer service. Key job responsibilities - Design and deploy novel machine learning models and algorithms to solve complex problems in contact center operations, including forecasting, routing optimization, and anomaly detection. - Lead the scientific agenda for your team by identifying new research opportunities, proposing initiatives, and driving them from concept through production deployment. - Collaborate with engineering teams to architect and implement scalable ML systems, personally contributing significant portions of the critical scientific components. - Mentor fellow scientists and engineers through code reviews, design discussions, and scientific guidance, raising the overall technical bar of the team. - Evaluate and advance the team's ML methodology by benchmarking against current academic and industry research, and by publishing findings internally and externally when appropriate. A day in the life You might start your morning reviewing experiment results from a new forecasting model, then join a design session with engineers to discuss how to integrate it into the production pipeline. After lunch, you could be whiteboarding a novel approach to a queueing optimization problem with a fellow scientist, followed by a code review for a teammate. You will regularly present your research findings to stakeholders across the organization and contribute to the team's publication efforts. About the team Our team within Amazon Connect focuses on building intelligent, ML-driven capabilities that help businesses run their contact centers more effectively. We work closely with product, engineering, and science partners to turn research ideas into features that customers rely on every day. We value curiosity, collaboration, and scientific rigor, and we are investing in new AI capabilities that will continue to transform the customer service industry. If you want to see your research make a tangible impact at scale, this is the place to do it.
ES, B, Barcelona
How does Amazon decide which fulfillment center ships your order, which truck carries it, and how to keep promises across hundreds of millions of packages daily? How does it decide how many trucks and how much labor are required to ship orders across the network? SCOT Fulfillment Optimization (FO) owns the optimization and forecasting science behind these decisions. We are seeking Applied Scientists to join the FO Science & Tech team in Barcelona (alternatively: Luxembourg or London) with a strong academic background in optimization, machine learning, and/or time-series forecasting. • You will design and build state-of-the-art machine learning and optimization models that power Amazon's fulfillment decisions at an unprecedented scale across two core scientific pillars: • Large-Scale Optimization and Planning: Designing planning systems for order assignment and resource utilization, while balancing multi-objective cost-speed tradeoffs to enable controllers to steer millions of shipments per hour optimally. • Demand Forecasting & Predictive ML: Developing time-series forecasts for customer demand, incorporating contextual information (weather, sales, order properties), and modeling uncertainty for core planning systems. Basic qualifications • PhD in Operations Research, Applied Mathematics, Computer Science, or related field (or equivalent experience) • Strong programming skills (Python preferred; experience with optimization solvers a plus) • Research experience in one or more: • Large-scale mathematical programming (LP, MIP, decomposition methods) • Combinatorial optimization (assignment, scheduling, network flows) • Multi-objective optimization and control • Large-scale time-series forecasting (GenAI models, probabilistic forecasting, uncertainty quantification) • Causal inference (spatiotemporal causal modeling, offline policy evaluation) Preferred qualifications • Experience building optimization systems that run in production at scale • Being comfortable with ambiguity and fast iteration cycles • Publications in relevant venues Key job responsibilities Design and implement optimization and forecasting models for large-scale fulfillment problems, from order assignment to network flow control. Build research prototypes end-to-end: from problem formulation through scalable implementation to production validation. Analyse complex tradeoffs (cost, speed, capacity, accuracy) and translate findings into actionable recommendations for leadership and operations teams. Collaborate with engineers to bring science solutions into production systems serving millions of customer orders daily. A day in the life You formulate an optimization or forecasting problem on a whiteboard with teammates, then prototype it in Python with real data by the afternoon. You run experiments against production-scale datasets, iterate on the model, and present results to stakeholders who will use them to make network decisions next week. Some days you dive deep into solver performance; other days you're explaining a Pareto frontier to an operations leader. You collaborate with large engineering and product teams to bring your solutions into systems serving millions of customers. Alongside fast-turnaround prototypes, you own long-term research bets, the kind that reshape how Amazon's fulfillment network operates at scale. Your work goes live. About the team SCOT Fulfillment Optimization Science & Tech (FO SnT) is the applied research team behind Amazon's fulfillment decision-making systems. We decide how orders get assigned to warehouses, how capacity is allocated across the network, and how cost and speed tradeoffs are managed in real time, at global scale. Our models influence billions of euros in annual operational spend. They protect sites from overload during peak, reduce transportation costs and CO2 emissions, and ensure customers receive their packages when promised. Leadership relies on our science to make investment decisions worth hundreds of millions. We are practitioners of large-scale optimization: MIP formulations, decomposition methods, approximation algorithms, and parallelisation. We use machine learning where it sharpens our decisions, including forecasting, learned heuristics, and multi-armed bandits. We pick the right tool for the problem, not the fashionable one. You will work alongside Senior and Principal scientists, and collaborate with Amazon Scholars and academic partners who bring frontier research into our applied problems. We code our prototypes to be production-ready and collaborate with large engineering teams to ship systems, not papers. Above all, we have fun solving hard real-world problems at real-world speed, failing, learning, and shipping along the way.