Advances in trustworthy machine learning at Alexa AI

The team’s latest research on privacy-preserving machine learning, federated learning, and bias mitigation.

At Amazon, we take the protection of customer data very seriously. We are also committed to eliminating the biases that can exist in off-the-shelf language models — such as GPT-3 and RoBERTa — that are the basis of most modern natural-language processing. Trained on public texts, these language models are known to reflect the biases implicit in those texts.

Related content
Calibrating noise addition to word density in the embedding space improves utility of privacy-protected text.

These two topics — privacy protection and fairness — are at the core of trustworthy machine learning, an important area of research at Alexa AI. In 2021, we made contributions in the following areas:

  • Privacy-preserving machine learningDifferential privacy provides a rigorous way to quantify the privacy of machine learning models. We investigated vulnerabilities presented in the differential-privacy literature and propose computationally efficient mechanisms for protecting against them.
  • Federated learning: Federated learning (FL) is a distributed-training technique that keeps customer data on-device. Devices send only model parameter updates to the cloud, not raw data. We studied several FL challenges arising in an industrial setting.
  • Fairness in machine learning: Machine learning (ML) models should perform equally well regardless of who’s using them. But even knowing how to quantify fairness is a challenge. We introduced measures of fairness and methods to mitigate bias in ML models.
Counterfactuals.png
To reduce binary-gender disparity in a distilled GPT-2 language model, we introduce counterfactual examples, in which binary genders in real-world training examples are swapped.

Below, we summarize our research in these areas, which will be presented at ACL and ICASSP later this year. We also invite readers to participate in workshops and sessions we are organizing at NAACL 2022 and Interspeech 2022.

1. Privacy-preserving ML

The intuition behind differential privacy (DP) is that access to the outputs of a model should not provide any hint about what inputs were used to train the model. DP quantifies that intuition as a difference (in probabilities) between the outputs of a model trained on a given dataset and the outputs of the same model trained on the same dataset after a single input is removed.

One way to meet a DP privacy guarantee is to add some noise to the model parameters during training in order to obfuscate their relationship to training data. But this can compromise accuracy. The so-called privacy/utility tradeoff appears in every DP application.

Another side effect of adding a DP mechanism is increased training time. Given that training natural-language-understanding (NLU) models with large volumes of data can be prohibitively slow and that industry standards require fast training and deployment — e.g., when new features are being released — we developed a training method that meets DP requirements but remains efficient. We describe the method in a paper we’re presenting at this year’s ICASSP, “An efficient DP-SGD mechanism for large scale NLP models”.

In this work, we study the most popular DP mechanism for deep neural networks, DP-SGD, and build a computationally efficient alternative, eDP-SGD, in which we use a batch-processing scheme that leverages the GPU architecture and automates part of the hyperparameter-tuning process. While both DP-SGD and eDP-SGD provide the same privacy guarantees, we show that the training time for our mechanism is very similar to its non-DP counterpart’s. The original DP-SGD extends training time as much as 130-fold.

Related content
ADePT model transforms the texts used to train natural-language-understanding models while preserving semantic coherence.

Since we did our study, researchers have developed methods with stronger theoretical DP guarantees than the ones we impose in our paper, but our approach is consistent with those methods. Overall, this work makes DP more generally accessible and helps us integrate NLU models with DP guarantees into our production systems, where new models are frequently released, and a significant increase in training time is prohibitive.

While DP provides theoretical privacy guarantees, we are also interested in practical guarantees, i.e., measuring the amount of information that could potentially leak from a given model. In addition to the performance and training time of eDP-SGD, we also studied the correlation between theoretical and practical privacy guarantees. We measured practical privacy leakage using the most common method in the field, the success rate of membership inference attacks on a given model. Our experiments provide a general picture of how to optimize the privacy/utility trade-off using DP techniques for NLU models.

We also expanded the set of mechanisms for protecting NLU models against other types of attacks. In “Canary extraction in natural language understanding models”, which we will present at ACL 2022, we study the vulnerability of text classification models to a certain kind of white-box attack called a model inversion attack (ModIvA), where a fictional attack has access to the entire set of model parameters and intends to retrieve examples used during training. Existing model inversion techniques are applied to models with either continuous inputs or continuous outputs. In our work, we adopt a similar approach to text classification tasks where both inputs and outputs are discrete.

As new model architectures are developed that might display new types of vulnerabilities, we will continue innovating efficient ways of protecting our customers’ privacy.

Upcoming activities

2. Federated Learning

The idea behind federated learning (FL) is that, during the training of an ML model, part of the computation is delegated to customers’ devices, leveraging the processing power of those devices while avoiding the centralization of privacy-sensitive datasets. Each device modifies a common, shared model according to locally stored data, then sends an updated model to a central server that aggregates model updates and sends a new shared model to all the devices. At each round, the central server randomly selects a subset of active devices and requests that they perform updates.

Federated Learning Animation.gif
With federated learning, devices send model updates, not data, to a central server.

In the past year, we have made progress toward more-efficient FL and adapted common FL techniques to the industrial setting. For instance, in “Learnings from federated learning in the real world”, which we will present at ICASSP this year, we explore device selection strategies that differ from the standard uniform selection. In particular, we present the first study of device selection based on device “activity” — i.e., the number of available training samples.

These simple selection strategies are lightweight compared to existing methods, which require heavy computation from all the devices. They are thus more suitable to industrial applications, where millions of devices are involved. We study two different settings: the standard “static” setting, where all the data are available at once, and the more realistic “continual” setting, where customers generate new data over time, and past examples might have to be deleted to save storage space. Our experiments on training a language model with FL show that non-uniform sampling outperforms uniform sampling when applied to real-world data, for both the static and continual settings.

Related content
Amazon researchers optimize the distributed-training tool to run efficiently on the Elastic Fabric Adapter network interface.

We also expanded our understanding of FL for natural-language processing (NLP) and, in the process, made FL more accessible to the NLP community. In “FedNLP: A research platform for federated learning in natural language processing”, which will be presented later this year at NAACL, we and our colleagues at the University of Southern California and FedML systematically compare the most popular FL algorithms for four mainstream NLP tasks. We also present different methods to generate dataset partitions that are not independent and identically distributed (IID), as real-world FL methods must be robust against shifts in the distributions of the data used to train ML models.

Our analysis reveals that there is still a large gap between centralized and decentralized training under various settings, and we highlight several directions in which FL for NLP can advance. The paper represents Amazon’s contribution to the open-source framework FedNLP, which is capable of evaluating, analyzing, and developing FL methods for NLP. The codebase contains non-IID partitioning methods, enabling easy experimentation to advance the state of FL research for NLP.

We also designed methods to account for the naturally heterogeneous character of customer-generated data and applied FL to a wide variety of NLP tasks. We are aware that FL still presents many challenges, such as how to do evaluation when access to data is removed, on-device label generation for supervised tasks, and privacy-preserving communication between the server and the different devices. We are actively addressing each of these and plan to leverage our findings to improve FL-based model training and enhance associated capabilities such as analytics and model evaluation.

Upcoming activities

3. Fairness in ML

Natural-language-processing applications’ increased reliance on large language models trained on intrinsically biased web-scale corpora has amplified the importance of accurate fairness metrics and procedures for building more robust models.

In “On the intrinsic and extrinsic fairness evaluation metrics for contextualized language representations”, which we are presenting at ACL 2022, we compare two families of fairness metrics — namely extrinsic and intrinsic — that are widely used for language models. Intrinsic metrics directly probe into the fairness of language models, while extrinsic metrics evaluate the fairness of a whole system through predictions on downstream tasks.

Related content
Method significantly reduces bias while maintaining comparable performance on machine learning tasks.

For example, the contextualized embedding association test (CEAT), an intrinsic metric, measures bias through word embedding distances in semantic vector spaces, and the extrinsic metric HateXPlain measures the bias in a downstream hate speech detection system.

Our experiments show that inconsistencies between intrinsic and extrinsic metrics often reflect inconsistencies between the datasets used to evaluate them, and a clear understanding of bias in ML models requires more careful alignment of evaluation data. The results we report in the paper can help guide the NLP community as to how to best conduct fairness evaluations.

We have also designed new measures of fairness that are adapted to language-processing applications. In “Measuring fairness of text classifiers via prediction sensitivity”, which we will present at ACL 2022, we looked at sensitivity to perturbations of input as a way to measure fairness in ML models. The metric attempts to quantify the extent to which a single prediction depends on an input feature that encodes membership in an underrepresented group.

Accumulated prediction sensitivity.png
Our new bias measure, accumulated prediction sensitivity, combines the outputs of tow models, a task classifier (TC) and a protected status model (PSM).

We provide a theoretical analysis of our formulation and show a statistically significant difference between our metric’s correlation with the human notion of fairness and the existing counterfactual fairness metric’s.

Finally, we proposed a method to mitigate the biases of large language models during knowledge distillation, in which a smaller, more efficient model is trained to match the language model’s output on a particular task. Because large language models are trained on public texts, they can be biased in multiple ways, including the unfounded association of male or female genders with gender-neutral professions.

Distillation examples.png
Examples of texts generated by language models in response to gendered prompts before and after the application of our distillation method.

In another ACL paper, “Mitigating gender bias in distilled language models via counterfactual role reversal”, we introduce two modifications to the standard distillation mechanisms: data augmentation and teacher prediction perturbation.

We use our method to distill a GPT-2 language model for a text-generation task and demonstrate a substantial reduction in gender disparity, with only a minor reduction in utility. Interestingly, we find that reduced disparity in open-ended text generation may not necessarily lead to fairness on other downstream tasks. This finding underscores the importance of evaluating language model fairness along multiple metrics and tasks.

Our work on fairness in ML for NLP applications should help enable models that are more robust against the inherent biases of text datasets. There remain plenty of challenges in this field, but we strive to build models that offer the same experience to any customer, wherever and however they choose to interact with Alexa.

Upcoming activities

Related content

IN, KA, Bengaluru
Do you want to join an innovative team of scientists who use machine learning and statistical techniques to create state-of-the-art solutions for providing better value to Amazon’s customers? Do you want to build and deploy advanced algorithmic systems that help optimize millions of transactions every day? Are you excited by the prospect of analyzing and modeling terabytes of data to solve real world problems? Do you like to own end-to-end business problems/metrics and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then you may be a great fit to join the Machine Learning and Data Sciences team for India Consumer Businesses. If you have an entrepreneurial spirit, know how to deliver, love to work with data, are deeply technical, highly innovative and long for the opportunity to build solutions to challenging problems that directly impact the company's bottom-line, we want to talk to you. Major responsibilities - Use machine learning and analytical techniques to create scalable solutions for business problems - Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes - Design, development, evaluate and deploy innovative and highly scalable models for predictive learning - Research and implement novel machine learning and statistical approaches - Work closely with software engineering teams to drive real-time model implementations and new feature creations - Work closely with business owners and operations staff to optimize various business operations - Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation - Mentor other scientists and engineers in the use of ML techniques
US, NY, New York
MULTIPLE POSITIONS AVAILABLE Employer: Amazon Development Center U.S., Inc. Offered Position: Applied Scientist III - AMZ007408 Job Location: New York, NY Position Responsibilities: Participate in the design, development, evaluation, deployment, and updating of formal reasoning systems for security, privacy, and data protection applications. Drive technical and scientific innovation in security automation, data protection, and privacy-preserving technologies, with a focus on developing scalable solutions for cloud environments. Develop and/or apply formal verification techniques and automated theorem proving methods for different applications in cloud security and privacy. Collaborate with internal and external users to understand requirements and enhance formal verification and automated reasoning capabilities. Lead research and development efforts in AI security, specifically evaluate emerging threats and opportunities, including securing Generative AI systems and designing robust safeguards. Proactively identify and explore new opportunities for deploying and leveraging formal reasoning solutions across various domains.
GB, London
The Agentic Automated Reasoning Group is building the next generation of software verification tools combining advances in artificial intelligence, the computational capacity of the cloud, and our deep expertise in the domain. Join us if you want to be a part of this transformational endeavor. The Strata team (https://github.com/strata-org) is seeking an applied scientist with broad interest and expertise in model checking, interactive theorem proving, programming language semantics, and generative AI. You will combine your expertise with that of your coworkers to build new tools that solve code analysis problems previously considered beyond reach. Our application areas span all the way from Infrastructure as Code to high-performance cryptography written in assembly code, while our methods span from interactive theorem proving to automated test generation. Each day, hundreds of thousands of developers make billions of transactions worldwide on AWS. They harness the power of the cloud to enable innovative applications, websites, and businesses. Using automated reasoning technology and mathematical proofs, AWS allows customers to answer questions about security, availability, durability, and functional correctness. We call this provable security, absolute assurance in security of the cloud and in the cloud. https://aws.amazon.com/security/provable-security/ Key job responsibilities Work with customer teams to understand the nature of their software and the properties they need to establish of it. Identify tools and methods capable of addressing the verification needs of customers, including any novel analysis capabilities required. Use techniques spanning property-based testing to model checkers, and interactive theorem provers to establish program properties. Explore generative AI techniques to help customers formalize their requirements, find revealing tests, generate required boiler plate for testing and model checking, and find and repair program proofs. About the team The Agentic Automated Reasoning Group at AWS develops and applies state of the art formal methods and automated reasoning techniques to ensure the security, reliability, and correctness of AWS services and customer applications, with a strong focus on AI based agents. Our work innovates tools and services to perform verification at scale and apply them to build safe and secure systems at AWS. We are also pioneering the use of formal verification and automated reasoning to develop agentic systems, ensuring AI agents operate within defined safety boundaries.
US, CA, San Francisco
Join the next revolution in robotics at Amazon's Frontier AI & Robotics team, where you'll work alongside world-renowned AI pioneers to lead key initiatives in robotic intelligence. As a Member of Technical Staff, you'll spearhead the development of breakthrough foundation models that enable robots to perceive, understand, and interact with the world in unprecedented ways. You'll drive technical excellence in areas such as perception, manipulation, science understanding, sim2real transfer, multi-modal foundation models, and multi-task learning, designing novel algorithms that bridge the gap between state-of-the-art research and real-world deployment at Amazon scale. In this role, you'll combine hands-on technical work with scientific leadership, ensuring your team delivers robust solutions for dynamic real-world environments. You'll leverage Amazon's vast computational resources to tackle ambitious problems in areas like very large multi-modal robotic foundation models and efficient, promptable model architectures that can scale across diverse robotic applications. Key job responsibilities - Lead technical initiatives in robotics foundation models, driving breakthrough approaches through hands-on research and development in areas like open-vocabulary panoptic scene understanding, scaling up multi-modal LLMs, sim2real/real2sim techniques, end-to-end vision-language-action models, efficient model inference, video tokenization - Design and implement novel deep learning architectures that push the boundaries of what robots can understand and accomplish - Guide technical direction for specific research initiatives, ensuring robust performance in production environments - Mentor and support fellow scientists while maintaining strong individual technical contributions - Collaborate with engineering teams to optimize and scale models for real-world applications - Influence technical decisions and implementation strategies within your area of focus A day in the life - Develop and implement novel foundation model architectures, working hands-on with our extensive compute infrastructure - Guide and support fellow scientists in solving complex technical challenges, from sim2real transfer to efficient multi-task learning - Lead focused technical initiatives from conception through deployment, ensuring successful integration with production systems - Drive technical discussions within your team and with key stakeholders - Conduct experiments and prototype new ideas using our massive compute cluster - Mentor team members while maintaining significant hands-on contribution to technical solutions Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team At Frontier AI & Robotics, we're not just advancing robotics – we're reimagining it from the ground up. Our team is building the future of intelligent robotics through ground breaking foundation models and end-to-end learned systems. We tackle some of the most challenging problems in AI and robotics, from developing sophisticated perception systems to creating adaptive manipulation strategies that work in complex, real-world scenarios. What sets us apart is our unique combination of ambitious research vision and practical impact. We leverage Amazon's massive computational infrastructure and rich real-world datasets to train and deploy state-of-the-art foundation models. Our work spans the full spectrum of robotics intelligence – from multimodal perception using images, videos, and sensor data, to sophisticated manipulation strategies that can handle diverse real-world scenarios. We're building systems that don't just work in the lab, but scale to meet the demands of Amazon's global operations. Join us if you're excited about pushing the boundaries of what's possible in robotics, working with world-class researchers, and seeing your innovations deployed at unprecedented scale.
US, WA, Seattle
Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the limits. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you. As an Applied Scientist on our team, you will focus on building state-of-the-art ML models for biology. Our team rewards curiosity while maintaining a laser-focus in bringing products to market. Competitive candidates are responsive, flexible, and able to succeed within an open, collaborative, entrepreneurial, startup-like environment. At the forefront of both academic and applied research in this product area, you have the opportunity to work together with a diverse and talented team of scientists, engineers, and product managers and collaborate with other teams. Key job responsibilities - Build, adapt and evaluate ML models for life sciences applications - Collaborate with a cross-functional team of ML scientists, biologists, software engineers and product managers
US, WA, Seattle
Join us at the forefront of Amazon's sustainability initiatives to work on environmental and social advancements that support Amazon's long-term worldwide sustainability strategy. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people who are passionate about making a meaningful impact on communities and the environment while helping shape the future of sustainable business practices. Sustainability Science and Innovation (SSI) is a multi-disciplinary team within WW Sustainability combining science, analytics, economics, statistics, machine learning, product development, and engineering expertise. We use data across the sustainability imperatives (carbon, water, waste, biodiversity, environmental risk and more) and these skills and capabilities to identify, develop, experiment, and scale the scientific solutions and innovations necessary for Amazon, customers and partners to help them solve their hardest unmet and evolving sustainability needs and goals. The Worldwide Sustainability (WWS) organization is seeking an exceptional scientific leader to join Amazon's Sustainability Science and Innovation team as a Researcher Scientist for Materials Chemistry Innovation. This role focuses on hands-on experimental research in materials chemistry to accelerate the discovery and validation of sustainable materials through systematic synthesis, characterization, and performance testing. You will lead the design and execution of experimental research campaigns targeting catalysts, functional materials, and sustainability-relevant chemistries across multivariate parameter spaces. You will establish scientific strategy and technical roadmaps for materials discovery while leading research initiatives that tackle complex sustainability challenges in critical industrial sectors. This position requires driving breakthrough solutions in materials synthesis and characterization through internal capabilities and strategic partnerships with universities, industry scientists, and government laboratories. You will mentor junior scientists and engineers while collaborating across Amazon's Innovation Lab Network to translate research into scalable solutions. Your leadership will be essential in developing early-stage, cost-effective materials that address significant technical and economic challenges fundamental to Amazon's operations, requiring you to navigate complex trade-offs between immediate deliverables and long-term environmental impact. You will also shape how emerging automation and AI tools are applied to accelerate materials discovery workflows. The ideal candidate demonstrates extensive experience in materials synthesis, advanced characterization techniques, and systematic experimental design for performance validations. You must possess proven ability to lead cross-functional teams, establish research priorities, and drive scientific innovation from concept to implementation. Deep technical expertise in materials testing methods, combined with strategic vision for translating research into practical applications is essential. Experience with high-throughput and combinatorial experimental approaches to efficiently explore large design spaces is highly valued. Your work will establish new paradigms in sustainable materials discovery through rigorous experimental research and performance testing, directly contributing to Amazon's sustainability goals while creating scalable solutions that extend beyond the company's immediate operations. Key job responsibilities - Develop scientific models that help solve complex and ambiguous sustainability problems, and extract strategic learnings from large datasets. - Work closely with applied scientists and software engineers to implement your scientific models. - Support early-stage strategic sustainability initiatives and effectively learn from, collaborate with, and influence stakeholders to scale-up high-value initiatives. - Support research and development of cross-cutting technologies for industrial decarbonization, including building the data foundation and analytics for new AI models. - Drive innovation in key focus areas including packaging materials, building materials, and alternative fuels. About the team Diverse Experiences: World Wide Sustainability (WWS) values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team Culture: It’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
US, WI, Madison
As a Data Scientist on the Shopbop/Zappos Catalog Tech team, you will design and implement scientific approaches to revolutionize how we manage and enhance our product catalog data for our world-class selection of Shoes, Kids, and Active wear. You will work with Zappos' Senior leadership team to solve complex data challenges through advanced analytics and machine learning - creating innovative solutions and influencing product decisions through data-driven insights. You will lead critical initiatives to reduce catalog errors, accelerate product data capture, and develop state-of-the-art image classification systems for fashion features. You will partner daily with engineering teams and business stakeholders to provide expert guidance on model selection and implementation. As a member of the Zappos technical staff, you will leverage machine learning technologies and have access to industry leaders in AI/ML and E-Commerce to help grow your expertise. You will also routinely collaborate with data science teams across our sister companies at Amazon.com and Shopbop.com. You will push the boundaries of what's possible with applied machine learning and bring innovative solutions to bear for customers (including computer vision, NLP, and advanced ML models). You will think big about how data science can transform our catalog operations and be persistent in delivering robust, scalable solutions. Key job responsibilities Design and implement machine learning approaches to improve catalog data quality. Develop and validate scientific methodologies for automated data capture and classification. Partner with engineering teams to integrate ML models into production systems. Create and present analysis that drives decision-making at the senior leadership level. A day in the life You start the day reviewing model performance metrics, noting some drift in the image classification system that needs investigation. You spend the morning developing a new approach to reduce product attribute errors using recent advances in LLMs. In the afternoon, you meet with engineering teams to advise on model architecture for a new feature, and wrap up by analyzing the results of your latest A/B test on data capture efficiency improvements. About the team Zappos/Shopbop Catalog Tech team owns the software that drives our photostudio, product cataloging, and integration to Amazon's marketplace. We use Amazon's Leadership Principals and Engineering Expertise but have our own fun vibe. We are located in Madison WI, and Las Vegas NV.
US, WA, Seattle
The Alexa Connections team is building the worlds most trusted AI assistant, that helps get things done and creates moments of joy. We build LLM-powered, next-generation communication features that help customers connect within the household with features like announcements and drop-In, and with people they care about with features like calling, emailing and texting. Using GenAI we proactively personalize every single connection moment whether its connecting with grandparents or communicating with kids teachers, and you can do it all hands free with Alexa! We are hiring a mature Sr. Manager of Applied Science who is an entrepreneurial big thinker that invents and then biases towards action to solve highest priority customer problems. Our portfolio initiative range from highly confidential innovations to data driven quality problems that needs sciences solutions. You will be leading a team of scientists and partnering with product, engineering and design organizations to building on the latest AGI/LLM systems. If you are holding out for an opportunity to: - Join a leadership group that moves fast towards big audacious goals - Lead an organization to balance solving towards problems while working towards the long term vision - Be surrounded by super passionate mission driven colleagues who will challenge you to grow every day - Solve difficult challenges using your expertise in science to invest practical solutions - Create applications at a massive scale used by millions of people - Work with AGI/LLM systems to deliver real experiences, not just research And you are experienced with… - Driving applied science projects end-to-end from ideation, analysis, prototyping, development, metrics, and monitoring - Conducting deep analyses on massive user and contextual data sets - Proposing viable modeling ideas to advance optimization or efficiency, with supporting argument, data, or, preferably, preliminary results - Designing, developing, and maintaining scalable ML models and LLM's with automated training, validation, monitoring and reporting - Staying familiar with the field and apply state-of-the-art ML techniques to NLP and related optimization problems - Publishing peer-reviewed scientific papers in top journals and conferences And you constantly look for opportunities to… - Innovate, simplify, reduce waste, and increase efficiency - Use data to make decisions and validate assumptions - Automate processes otherwise performed by humans - Learn from others and help those around you grow ...then lets chat! Key job responsibilities As a senior leader, you will play a critical role in elevating the team’s scientific and technical rigor, identifying and implementing best-in-class algorithms, methodologies, and infrastructure that enable rapid experimentation and scaling. You will establish a long-term vision for continued scientific innovation, setting strategic goals to future-proof the organization’s technical stacks and ML/LLM frameworks to support new and emerging business objectives. Additionally, you will grow talents, fostering a culture of excellence and continuous learning to enhance the organization’s ability to solve complex problems.
US, TX, Dallas
Amazon Web Services (AWS) Applied AI Solutions (AAIS) is on a mission to make AI real for enterprises. We build and deploy production AI solutions that drive measurable business outcomes at scale, bringing together applied scientists, AI architects, business development professionals, and GTM specialists to help customers move from AI experimentation to production impact. Within AAIS, the GTM Acceleration team activates the field, measures impact, and scales what works. We are the connective tissue between AAIS product and science teams and the worldwide field organization, ensuring our AI solutions reach customers effectively, that we quantify the value we deliver, and that we build repeatable motions that scale globally. We are looking for an Applied Scientist who will serve as a force multiplier across our customer engagement teams, building the analytical foundations, predictive models, and reusable tooling that power our go-to-market strategy. You will work at the intersection of data science, machine learning, and business strategy, building models that quantify our value proposition, and creating scalable analytical assets that accelerate every engagement. This is a highly visible, high-impact role where your work directly influences how we demonstrate and measure the value of AWS AI solutions for enterprise customers. You will operate with significant autonomy, owning the scientific direction of your projects while collaborating with software engineers, product managers, and business stakeholders. You will identify the right methodology for each problem, whether that is a classical statistical approach, a modern deep learning technique, or a novel combination, and communicate your findings clearly to both technical and non-technical audiences. This role spans Connect Customer initiatives and across the Applied AI solution portfolio, offering the opportunity to pioneer data science approaches that scale intelligent analytics worldwide. If you thrive at the intersection of rigorous science and customer-facing impact and are energized by translating complex model outputs into business decisions, we want to talk to you. Key job responsibilities Design, develop, and deploy statistical models and machine learning pipelines to drive product improvements, business decisions, and customer outcomes Work directly with customers during production pilots to build and deploy AI solutions that demonstrate measurable business value Design and execute A/B experiments and causal inference analyses to measure the impact of new features and model changes Build ROI models, business case tools, and forecasting systems for demand prediction, capacity planning, workforce optimization, and value quantification Apply NLP and generative AI techniques to extract insights from structured and unstructured data at scale, and partner with software engineers to productionize models with reliability, monitoring, and operational excellence Build and own customer analytics capabilities including segmentation (by size tier, AI adoption, product penetration, entitlement), usage trend analysis, propensity modeling, and foundational datasets combining service usage with sales data Create self-service analytics platforms and automated insight delivery mechanisms that enable leadership to pull strategic intelligence on demand Enable field teams with reusable analytical assets, diagnostic notebooks, benchmarking studies, and scalable tooling that accelerate customer engagements Own success metrics and create mechanisms to measure model performance, adoption, and business impact across customer cohorts Define strategic frameworks and GTM recommendations by segment, translating data patterns and market signals into actionable go-to-market motions and investment priorities Communicate findings and technical trade-offs to senior leadership and customer executives through written documents (6-pagers, science reviews) and presentations, operating as a shared resource across 2-3 teams simultaneously About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
US, WA, Seattle
The AWS Compliance & Security Assurance Engineering team builds tools and services that scale AWS's ability to exceed security and compliance expectations for our regulators, auditors, and customers globally. We create efficiencies for our teams while maintaining transparency for our customers. As a Data Scientist on our data team, you'll have a unique opportunity to build solutions that scale security assurance capabilities through AI-driven approaches. You'll leverage advanced analytics, machine learning techniques, and state-of-the-art AI technologies on top of highly complex datasets to transform our security assurance operations. You'll also help shape our data science roadmap, fostering data-driven decision-making and delivering significant business impact through innovative methodologies. The ideal candidate brings a strong background in automation by leveraging GenAI Large Language Models (LLMs), combined with experience analyzing complex datasets and a proven ability to transform business needs into deliverables. If you're passionate about applying AI to security challenges in a dynamic environment that offers startup-like autonomy with enterprise impact, we want to hear from you. Key job responsibilities * Analyze and extract hidden insights from complex, large-scale datasets using advanced statistical and AI techniques, using hands-on expertise in data wrangling and manipulation. * Identify high-impact business improvement opportunities, lead the design and execution of data science initiatives to address them. * Apply statistical and ML knowledge to specific business problems and data. * Leverage Vision Language Models (VLMs) and Large Language Models (LLMs) to analyze document/image structure, perform content understanding and metadata extraction. * Rapidly prototype and test AI solutions, while iterating quickly based on data and feedback. * Collaborate cross-functionally to deeply understand business requirements, customer needs, and technical constraints; transforming discovered information into data-driven solutions and actionable recommendations. * Communicate complex technical concepts to technical and non-technical stakeholders; present compelling insights and evidence-based recommendations to leadership. * Stay up-to-date on the latest advancements in AI and identify opportunities to apply emerging techniques to the space. * Collaborate with Business Intelligence, Data Engineers and SDEs to drive the collection of new data and refinement of existing data sources to continually improve data quality. * Actively participate in team design reviews, data modeling discussions, brainstorming activities while mentoring colleagues in state-of-the-art AI tools and methodologies. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.