Customer-obsessed science

Current endpointing (EP) solutions learn in a supervised framework, which does not allow the model to incorporate feedback and improve in an online setting. Also, it is common practice to utilize costly grid-search to find the best configuration for an endpointing model. In this paper, we aim to provide a solution for adaptive endpointing by proposing an efficient method for choosing an optimal endpointing

We propose a novel approach for ASR N-best hypothesis rescoring with graph-based label propagation by leveraging cross-utterance acoustic similarity. In contrast to conventional neural language model (LM) based ASR rescoring/reranking models, our approach focuses on acoustic information and conducts the rescoring collaboratively among utterances, instead of individually. Experiments on the VCTK dataset

Personalization in multi-turn dialogs has been a long standing challenge for end-to-end automatic speech recognition (E2E ASR) models. Recent work on contextual adapters has tackled rare word recognition using user catalogs. This adaptation, however, does not incorporate an important cue, the dialog act, which is available in a multi-turn dialog scenario. In this work, we propose a dialog act guided contextual

It is challenging to extract semantic meanings directly from audio signals in spoken language understanding (SLU), due to the lack of textual information. Popular end-to-end (E2E) SLU models utilize sequence-to-sequence automatic speech recognition (ASR) models to extract textual embeddings as input to infer semantics, which, however, require computationally expensive auto-regressive decoding. In this work

End-to-End (E2E) automatic speech recognition (ASR) systems used in voice assistants often have difficulties recognizing infrequent words personalized to the user, such as names and places. Rare words often have non-trivial pronunciations, and in such cases, human knowledge in the form of a pronunciation lexicon can be useful. We propose a PROnunCiation-aware conTextual adaptER (PROCTER) that dynamically