Antia Lamas-Linares, quantum networking lead at Amazon Web Services and an expert in quantum optics, is seen looking into the camera
Antia Lamas-Linares, quantum networking lead at Amazon Web Services and an expert in quantum optics, was among the ‘first wave’ of scientists to gain a PhD in quantum technology.

Antia Lamas-Linares’s path into the world of quantum

Among the ‘first wave’ of scientists to gain a PhD in quantum technology, the senior manager of research science discusses her two-decade-long career journey.

In January 2021, Antia Lamas-Linares joined Amazon Web Services (AWS) to work on quantum technologies.

A quantum information scientist, Lamas-Linares is an expert in quantum optics. More precisely, in photonic (optical) implementations of quantum-information protocols. Her career to date includes pioneering research on quantum key distribution — formerly known as quantum cryptography — superconducting single-photon detectors and space-based quantum technology (including several patents), in addition to high-performance computing.

Related content
Researchers affiliated with Amazon Web Services' Center for Quantum Computing are presenting their work this week at the Conference on Quantum Information Processing.

Quantum science and technologies are evolving fast, and for the first time, small prototype quantum computers are appearing around the world. Indeed, the Amazon Braket service provides access to these computers for researchers and institutions. AWS itself announced the opening of its Center for Quantum Computing in October 2021. While quantum processors already exhibit some interesting quantum mechanical behaviors, they have some way to go before they outperform “classical” computers in truly disruptive ways.

Quantum computers work through the manipulation of quantum bits, known as qubits, instead of conventional digital bits. Lamas-Linares joined AWS to focus on research related to connecting quantum devices with each other.

“You can think of quantum computing as dealing with stationary qubits and quantum networking as dealing with ‘flying qubits’ – qubits going from A to B,” says Lamas-Linares.

Quantum networking

To understand the coming importance of quantum networking, first consider a central disruption that quantum computers are ultimately expected to deliver: a potential, future threat to modern digital security. That is because quantum computers have the potential to outperform classical computers, including the ability to break encryption methods currently relied on for modern communications and data security.

The center's mission is to address fundamental scientific and engineering challenges and to develop new hardware, software, and applications for quantum networks.

“This once-remote threat of a hypothetical quantum computer breaking modern encryption is becoming less of a hypothetical and more of a ‘not if but when’,” says Lamas-Linares.

One potential solution to this challenge would be go “full quantum” in how information is protected in the first place, says Lamas-Linares, using quantum encryption keys.

“One of the main applications — and low-hanging fruit — of quantum networking is the ability to distribute those keys securely. This involves exploiting the inherent randomness and correlations that exist in quantum systems to create perfectly secure correlated numbers that can then be used for cryptography.”

In short, quantum networking has the potential to also deliver perfect privacy. It would be easy to fall down a quantum rabbit hole here. Suffice it to say, quantum entanglement — a fundamental quantum phenomenon — can be exploited to distribute these keys in such a way that no intermediary company involved in the warehousing or transmitting of data would be able to access that data.

The challenge and promise of quantum computing | Amazon Science

Only the possessor of the quantum keys — the data owners — can decrypt and access that data. In the future, such perfect protection of customer data will be crucial to every organization, from financial institutions and governments to hospitals and industry. The goal of quantum key distribution is to securely transmit those keys to where they need to be.

“At AWS we often say that security is job zero — more important than any other priority. That’s because if customers don't trust the cloud, then most business models just won’t work in the cloud. Customers need confidence that their data and transactions are secure,” says Lamas-Linares.

Mathematical games

The first quantum cryptography protocol, theoretical but provably secure, was called BB84 and published in 1984. At the time, a young Lamas-Linares was growing up in Santiago, Spain, busily getting hooked on mathematics and physics: she did not yet speak English, but recalls her parents owned the Spanish translation of a collection of classic “Mathematical Games” columns from Scientific American, written by Martin Gardner.

“That really caught my attention — I was fascinated,” says Lamas-Linares. Later, in 1988, Stephen Hawking’s “The Brief History of Time” further captivated her. “It’s kind of a cliché, but that book set me on my path.”

Related content
New method enables entanglement between vacancy centers tuned to different wavelengths of light.

It was a path that took Lamas-Linares to study physics at the University of Santiago de Compostela. After graduating, Lamas-Linares moved for a year to the University of Sheffield, UK, via the European Union’s Erasmus student exchange program, before spending a year completing a master’s in applied optics at Imperial College London.

Why the focus on optics?

[Optics] is one of these fields in physics where you can literally see the things that are happening. If you study optics from a mathematical point of view, it’ll tell you something that you can recreate perfectly with light and lenses.
Antia Lamas-Linares

“It’s one of these fields in physics where you can literally see the things that are happening. If you study optics from a mathematical point of view, it’ll tell you something that you can recreate perfectly with light and lenses. I thought that was really cool,” she said.

Then Lamas-Linares started learning about quantum optics, and so-called “squeezed states” of light. Being quantum, and therefore tiny, this is physics you cannot see with your eyes, but she thought it was cooler still. In 2003, Lamas-Linares completed her doctorate in physics at the University of Oxford.

Lamas-Linares’s subsequent career has continued an international trend. Highlights include becoming an assistant professor at the National University of Singapore (NUS), where she soon set up a new quantum optics lab and became principal investigator at the university’s Centre for Quantum Technologies. She later became a senior research fellow at the US National Institute of Standards and Technology in Boulder, Colorado, and a research associate doing high performance computing at the Texas Advanced Computing Center in Austin.

Moving into industry

When Lamas-Linares made the move from academia to industry, it was to join an NUS spinout company, SpeQtral, as chief quantum scientist in 2019. The switch resulted from an itch for her work to have more direct real-world impact.

“Academia is full of what we call hero experiments, where you make something work once, but maybe afterward it self-destructs or melts or something; the important thing is you showed something was possible; a viable effect. That’s great, but it’s nowhere near what you need to create a useful technology,” says Lamas-Linares. “First and foremost, I'm an experimentalist — I build devices. And I wanted to build robust versions of useful technology. That sort of engineering challenge doesn’t make sense for academia — you have to go to industry. I want to bring quantum technologies to the point where it is the ‘best’ solution to a technical problem and so it becomes part of the standard toolbox.”

Women in Quantum Summit - Antia Lamas Linares

SpeQtral pioneers the development of miniaturized sources of quantum-entangled photons, designed to be deployed on satellites as a means to distribute quantum keys around the Earth. The company has successfully demonstrated such miniaturized technology in space, using its shoebox sized “cubesat”, SpooQy-1.

“SpeQtral had already put an entanglement source in space when I joined as chief quantum scientist,” Lamas-Linares recalls. “By this time I’d been working in the field for two decades, having done a lot of work on entanglement sources, but also on whole systems designed to implement quantum key distribution systems over free space, and in hacking those same systems to show which parts needed further thought.”

While at SpeQtral, industry networking meant Lamas-Linares talked with Amazon about this technology. “That’s how I became more aware of what that Amazon was doing things in quantum technologies,” says Lamas-Linares. “It turned out that one of my former colleagues, Simone Severini, was working at AWS in quantum computing. One day he said to me: ‘Hey, we're doing really interesting stuff. Would you be interested in joining us?’.”

What was it that Severini saw in Lamas-Linares?

“I’ve known Antia professionally for about 20 years, and have always been struck by her adaptability and the fact that she is a real ‘owner’,” he says. “Ownership is fundamental in a complex, pioneering environment like this. Nobody is telling you exactly what to do — you have to find your own way, and push when you find friction. “Antia fits Amazon very well — she has a strong bias for action.”

Amazon’s appeal

For Lamas-Linares’s part, she was attracted to Amazon’s resources, capability, and very long-term vision.

“Amazon is only interested in building things that have a clear application and benefit for their customers, but if they are convinced of that customer value, they will invest for as many years as necessary to reach the required level of technological readiness,” she explained. “That’s exciting, and it’s much harder to do in the start-up/venture capitalist environment, particularly with complicated hardware products.”

Related content
New phase estimation technique reduces qubit count, while learning framework enables characterization of noisy quantum systems.

One of the main challenges in making strides in quantum networking, says Lamas-Linares, is technological integration.

“Whatever quantum technology you develop, before it can be of any use to your customers, an entire ecosystem of additional technology needs to be built up around it, and the people needed to do that barely exist for quantum technologies. Finding that combination of expertise and building the required tools is a non-trivial challenge.”

As quantum technologies are taken up by industry, we’re starting to make the molds for what quantum engineers will be. That, to me, is really exciting.
Antia Lamas-Linares

The sheer newness of many quantum technologies makes it tricky to orchestrate a successful career in the field. Does Lamas-Linares, herself in the first wave of scientists to gain a PhD in quantum technology, have any advice to offer?

“I am definitively not qualified to give anyone advice, but I would say this: Don’t be afraid to take an unconventional path. Especially in emerging fields like this, you just don’t know what the right combination of skills and experience will turn out to be.”

Lamas-Linares points out that “quantum engineers” don’t really exist as yet.

“Engineers take established knowledge and they perfect it. As quantum technologies are taken up by industry, we’re starting to make the molds for what quantum engineers will be. That, to me, is really exciting.”

Related content

US, WA, Seattle
The People eXperience and Technology (PXT) Central Science Team uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms, process improvements and products, which simultaneously improve Amazon and the lives, wellbeing, and the value of work of Amazonians. We are an interdisciplinary team which combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We invest in innovation and rapid prototyping of scientific models, AI/ML technologies and software solutions to accelerate informed, accurate, and reliable decision backed by science and data. As a research scientist you will you will design and carry out surveys to address business questions; analyze survey and other forms of data with regression models; perform weighting and multiple imputation to reduce bias due to nonresponse. You will conduct methodological and statistical research to understand the quality of survey data. You will work with economists, engineers, and computer scientists to select samples, draft and test survey questions, calculate nonresponse adjusted weights, and estimate regression models on large scale data. You will evaluate, diagnose, understand, and surface drivers and moderators for key research streams, including (but are not limited to) attrition, engagement, productivity, inclusion, and Amazon culture. Key job responsibilities Help to design and execute a scalable global content development and validation strategy to drive more effective decisions and improve the employee experience across all of Amazon Conduct psychometric and econometric analyses to evaluate integrity and practical application of survey questions and data Identify and execute research streams to evaluate how to mitigate or remove sources of measurement error Partner closely and drive effective collaborations across multi-disciplinary research and product teams Manage full life cycle of large-scale research programs (Develop strategy, gather requirements, manage and execute)
US, WA, Seattle
The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and inventive Applied Scientist with a strong deep learning background, to build industry-leading Generative Artificial Intelligence (GenAI) technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities - Leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in generative artificial intelligence (GenAI). - Work with talented peers to lead the development of novel algorithms and modeling techniques to advance the state of the art with LLMs. - Collaborate with other science and engineering teams as well as business stakeholders to maximize the velocity and impact of your contributions. About the team It's an exciting time to be a leader in AI research. In Amazon's AGI Information team, you can make your mark by improving information-driven experiences of Amazon customers worldwide. Your work will directly impact our customers in the form of products and services that make use of language and multimodal technology!
US, WA, Seattle
Are you excited about developing foundation models to revolutionize automation, robotics and computer vision? Are you looking for opportunities to build and deploy them on real problems at truly vast scale? At Amazon Fulfillment Technologies and Robotics we are on a mission to build high-performance autonomous systems that perceive and act to further improve our world-class customer experience - at Amazon scale. We are looking for collaborative scientists, engineers and program managers for a variety of roles. The Amazon Robotics software team is seeking an experienced and senior Applied Scientist to focus on computer vision machine learning models. This includes building multi-viewpoint and time-series computer vision systems. It includes building large-scale models using data from many different tasks and scenes. This work spans from basic research such as cross domain training, to experimenting on prototype in the lab, to running wide-scale A/B tests on robots in our facilities. Key job responsibilities * Research vision - Where should we be focusing our efforts * Research delivery – Proving/dis-proving strategies in offline data or in the lab * Production studies - Insights from production data or ad-hoc experimentation. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
US, CA, East Palo Alto
The Customer Engagement Technology team leads AI/LLM-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple languages. These systems are designed to adapt to changing company policies and invoke correct APIs to automate solutions to customer problems. Additionally, we enhance associate productivity through response/action recommendation, summarization to capture conversation context succinctly, retrieving precise information from documents to provide useful information to the agent, and machine translation to facilitate smoother conversations when the customer and agent speak different languages. Key job responsibilities Research and development of LLM-based chatbots and conversational AI systems for customer service applications. Design and implement state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation. Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms. 4. Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots. Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement. Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions. Collaborate with internal and external research communities, participate in conferences and publications, and contribute to the advancement of the field. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
US, MA, Boston
The Amazon Dash Cart team is seeking a highly motivated Research Scientist (Level 5) to join our team that is focused on building new technologies for grocery stores. We are a team of scientists invent new algorithms (especially artificial intelligence, computer vision and sensor fusion) to improve customer experiences in grocery shopping. The Amazon Dash Cart is a smart shopping cart that uses sensors to keep track of what a shopper has added. Once done, they can bypass the checkout lane and just walk out. The cart comes with convenience features like a store map, a basket that can weigh produce, and product recommendations. Amazon Dash Cart’s are available at Amazon Fresh, Whole Foods. Learn more about the Dash Cart at https://www.amazon.com/b?ie=UTF8&node=21289116011. Key job responsibilities As a research scientist, you will help solve a variety of technical challenges and mentor other engineers. You will play an active role in translating business and functional requirements into concrete deliverables and build quick prototypes or proofs of concept in partnership with other technology leaders within the team. You will tackle challenging, novel situations every day and given the size of this initiative, you’ll have the opportunity to work with multiple technical teams at Amazon in different locations. You should be comfortable with a degree of ambiguity that’s higher than most projects and relish the idea of solving problems that, frankly, haven’t been solved before - anywhere. Along the way, we guarantee that you’ll learn a ton, have fun and make a positive impact on millions of people. About the team Amazon Dash cart allows shoppers to checkout without lines — you just place the items in the cart and the cart will take care of the rest. When you’re done shopping, you leave the store through a designated dash lane. We charge the payment method in your Amazon account as you walk through the dash lane and send you a receipt. Check it out at https://www.amazon.com/b?ie=UTF8&node=21289116011. Designed and custom-built by Amazonians, our Dash cart uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning.
US, WA, Seattle
The Customer Engagement Technology team leads AI/LLM-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple languages. These systems are designed to adapt to changing company policies and invoke correct APIs to automate solutions to customer problems. Additionally, we enhance associate productivity through response/action recommendation, summarization to capture conversation context succinctly, retrieving precise information from documents to provide useful information to the agent, and machine translation to facilitate smoother conversations when the customer and agent speak different languages. Key job responsibilities Research and development of LLM-based chatbots and conversational AI systems for customer service applications. Design and implement state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation. Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms. Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots. Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement. Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions. Collaborate with internal and external research communities, participate in conferences and publications, and contribute to the advancement of the field. A day in the life We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team Join our team of scientists and engineers who develop and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.
US, CA, San Francisco
If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/ About Us: Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Data is critical to the algorithms that power the recommendation, search, and ranking systems. It's also critical to making decisions, especially working on systems that are themselves data-driven. As a Senior Data Scientist on the CDML team, you'll be responsible for helping drive improvements to the machine learning systems as well as analytics to drive decision-making. While there is a team of Applied Scientists building and shipping the algorithms themselves, data science can help improve these systems directly. In this role, you can identify and build new signals to input into the models. We're also working on the value model that the algorithm optimizes, and your input will be critical to understanding the tradeoffs and balancing multiple objectives in a scientific way. We also still have big unanswered analytics questions to solve. How often do viewers just want to get to the content they already know they want to watch, and when are they open to exploring new channels? These are the sorts of questions you'll be tackling. You Will - Inform product strategies by defining and updating core metrics for each initiative - Estimate the opportunity sizing of new features the team could take on - Identify and build new signals to incorporate into the algorithms driving recommendations, search, and feed ranking at Twitch - Identify metric tradeoff ratios that help inform value model choices, long-term impact from early-growth-funnel users, and other product decisions - Establish analytical framework for your team: ad-hoc analysis, automated dashboards, and self-service reporting tools to surface key data to stakeholders - Design A/B experiments to drive product direction with iterative innovation and measurement - Work hand-in-hand with business, product, engineering, and design to proactively influence and inform teammates' decisions throughout the product life cycle - Distill ambiguous product or business questions, find clever ways to answer them, and to quantify the uncertainty Perks - Medical, Dental, Vision & Disability Insurance - 401(k) - Maternity & Parental Leave - Flexible PTO - Amazon Employee Discount
US, WA, Seattle
Join the next revolution in robotics at Amazon's Frontier AI & Robotics team, where you'll work alongside world-renowned AI pioneers like Pieter Abbeel, Rocky Duan, and Peter Chen to push the boundaries of what's possible in robotic intelligence. As an Applied Scientist, you'll be at the forefront of developing breakthrough foundation models that enable robots to perceive, understand, and interact with the world in unprecedented ways. You'll drive independent research initiatives in areas such as perception, manipulation, scence understanding, sim2real transfer, multi-modal foundation models, and multi-task learning, designing novel algorithms that bridge the gap between cutting-edge research and real-world deployment at Amazon scale. In this role, you'll balance innovative technical exploration with practical implementation, collaborating with platform teams to ensure your models and algorithms perform robustly in dynamic real-world environments. You'll have access to Amazon's vast computational resources, enabling you to tackle ambitious problems in areas like very large multi-modal robotic foundation models and efficient, promptable model architectures that can scale across diverse robotic applications. Key job responsibilities - Design and implement novel deep learning architectures that push the boundaries of what robots can understand and accomplish - Drive independent research initiatives in robotics foundation models, focusing on breakthrough approaches in perception, and manipulation, for example open-vocabulary panoptic scene understanding, scaling up multi-modal LLMs, sim2real/real2sim techniques, end-to-end vision-language-action models, efficient model inference, video tokenization - Lead technical projects from conceptualization through deployment, ensuring robust performance in production environments - Collaborate with platform teams to optimize and scale models for real-world applications - Contribute to the team's technical strategy and help shape our approach to next-generation robotics challenges A day in the life - Design and implement novel foundation model architectures, leveraging our extensive compute infrastructure to train and evaluate at scale - Collaborate with our world-class research team to solve complex technical challenges - Lead technical initiatives from conception to deployment, working closely with robotics engineers to integrate your solutions into production systems - Participate in technical discussions and brainstorming sessions with team leaders and fellow scientists - Leverage our massive compute cluster and extensive robotics infrastructure to rapidly prototype and validate new ideas - Transform theoretical insights into practical solutions that can handle the complexities of real-world robotics applications Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team At Frontier AI & Robotics, we're not just advancing robotics – we're reimagining it from the ground up. Our team, led by pioneering AI researchers Pieter Abbeel, Rocky Duan, and Peter Chen, is building the future of intelligent robotics through groundbreaking foundation models and end-to-end learned systems. We tackle some of the most challenging problems in AI and robotics, from developing sophisticated perception systems to creating adaptive manipulation strategies that work in complex, real-world scenarios. What sets us apart is our unique combination of ambitious research vision and practical impact. We leverage Amazon's massive computational infrastructure and rich real-world datasets to train and deploy state-of-the-art foundation models. Our work spans the full spectrum of robotics intelligence – from multimodal perception using images, videos, and sensor data, to sophisticated manipulation strategies that can handle diverse real-world scenarios. We're building systems that don't just work in the lab, but scale to meet the demands of Amazon's global operations. Join us if you're excited about pushing the boundaries of what's possible in robotics, working with world-class researchers, and seeing your innovations deployed at unprecedented scale.
US, WA, Seattle
Are you seeking an environment where you can drive innovation? WW Amazon Stores Finance Science (ASFS) works to leverage science and economics to drive improved financial results, foster data backed decisions, and embed science within Finance. ASFS is focused on developing products that empower controllership, improve financial planning by understanding financial drivers, and innovate science capabilities for efficiency and scale. Our team owns sophisticated science capabilities for forecasting the WW Amazon Stores P&L, focusing on costs and the bottomline (profitability). We are looking for an outstanding Senior economist to lead new high visibility initiatives for forecasting the WW Amazon Stores P&L (focusing on costs and the bottomline). The forecasting models will be used to enable better financial planning and decision making for senior leadership up to VP level. You will build new econometric models from the ground up. The role will develop new driver based forecasting models for Retail related P&L lines that incorporate business drivers. The Sr Economist will also help generate new insights on how macroeconomic factors impact the P&L. This role will have very high visibility with senior leadership up to VP level. We prize creative problem solvers with the ability to draw on an expansive methodological toolkit to transform financial planning and decision-making through economics. The ideal candidate combines econometric acumen with strong business judgment. You have versatile modeling skills and are comfortable owning and extracting insights from data. You are excited to learn from and alongside seasoned scientists, engineers, economists, and business leaders. You are an excellent communicator and effectively translate technical findings into business action.
US, CA, East Palo Alto
The Customer Engagement Technology team leads AI/LLM-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple languages. These systems are designed to adapt to changing company policies and invoke correct APIs to automate solutions to customer problems. Additionally, we enhance associate productivity through response/action recommendation, summarization to capture conversation context succinctly, retrieving precise information from documents to provide useful information to the agent, and machine translation to facilitate smoother conversations when the customer and agent speak different languages. Key focus areas include: 1. Task-Oriented Dialog Systems: Building reliable, scalable, and adaptive LLM-based agents for understanding intents, determining eligibilities, making API calls, confirming outcomes, and exploring alternatives across hundreds of customer service intents, while adapting to changing policies. 2. Lifelong Learning: Researching continuous learning approaches for injecting new domain knowledge while retaining the model's foundational abilities and prevent catastrophic forgetting. 3. Agentic Systems: Developing a modular agentic framework to handle multi domain conversations through appropriate system abstractions. 4. Complex Multi-turn Instruction Following: Identifying approaches to guarantee compliance with instructions that specify standard operating procedures for handling multi-turn complex scenarios. 5. Inference-Time Adaptability: Researching inference-time scaling methods and improving in-context learning abilities of custom models to enable real-time adaptability to new features, actions, or bug fixes without solely relying on retraining. 6. Context Adherence: Exploring methods to ground responses in specific customer attributes, account information, and behavioral data to prevent hallucinations and ensure high-fidelity responses. 7. Policy Grounding: Investigating techniques to align bot behavior with evolving company policies by grounding on complex, unstructured policy documents, ensuring consistent and compliant actions. 1. End to End Dialog Policy Optimization: Researching alignment approaches to optimize successful dialog completions. 2. Scalable Evaluations: Developing automated approaches to evaluate quality of experience, and correctness of agentic resolutions Key job responsibilities 1. Research and development of LLM-based chatbots and conversational AI systems for customer service applications. 2. Design and implement state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation. 3. Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms. 4. Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots. 5. Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement. 6. Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions. 7. Collaborate with internal and external research communities, participate in conferences and publications, and contribute to the advancement of the field.