The science behind Amazon’s spatial audio-processing technology

Combining psychoacoustics, signal processing, and speaker beamforming enhances stereo audio and delivers an immersive sound experience for customers.

With every new Echo device and upgrade, we challenge ourselves to bring the best audio experience to our customers at an affordable price. This year, we’re introducing Amazon’s own custom-built spatial audio-processing technology, designed to enhance stereo sound on compatible Echo devices.

The version of the technology on Echo Studio, for instance, is customized to the specific acoustic design of the speakers and employs digital-processing methods — such as upmixing and virtualization — so stereo audio, television shows, and movie soundtracks feel closer to the listener, with greater width, clarity, and presence. It turns the Echo Studio into a hi-fi audio system that mirrors that of a stereo reference arrangement. Vocal performances are more present in the center soundstage, and stereo panned instruments are better defined on the sides, thereby creating a more immersive sound experience that reproduces the artist's intent.

In this blog post, we break down how we built this spatial audio-processing technology with an emphasis on the way humans perceive sound — or psychoacoustics — by using a combination of crosstalk cancellation, speaker beamforming, and upmixing to create a room-filling, spatial audio experience.

Psychoacoustics: Width, depth, and listening zones

Throughout development, we characterize the stereo image by its psychoacoustic qualities, including width, depth, and listening zones. We then investigate how sound waves interact with listeners in various room shapes and sizes and how signal-processing methods affect the listener’s experience.

Stereo angle.png
Echo Studio virtualizes the stereo sound field at the listener’s location in the far field.

Width

Width: The angular extent (wide vs. narrow) of localizable elements in the stereo image along the horizontal — or azimuth — plane.

When determining the width of a sound field, we first consider localizable elements such as a point-source that would induce time and level differences in the acoustic responses at the listener’s two ears. To model this phenomenon, it is helpful to compare the listening experiences on headphones vs. a loudspeaker in terms of the separation of left and right ear responses.

Unlike loudspeaker listening, headphone listening lacks a crosstalk path, as illustrated in the image below. In order to make headphone listening realistic, we can model crosstalk from the point-source to the two ears using an all-pass signal-processing filter for one ear and a delayed low-pass filter for the other ear. The two filters approximate and parameterize the listener’s ear responses with respect to their relative head-related transfer functions (HRTFs), which contain important cues that the human ear uses to localize sound. Moreover, the filter design ensures that there’s minimal modification to the signal spectra — or tonal balance — and therefore preserves the original playback content.

Crosstalk simulation.png
All-pass and delayed low-pass filters approximate the angle-dependent relative ipsilateral (same side of the body) and contralateral (opposite side of the body) head-related transfer functions (HRTFs).

However, unlike headphones, an external speaker can create its own crosstalk for the listener, depending on its placement. For example, the left and right speaker transducers, or drivers, on the Echo Studio are narrowly spaced within the device, whereas the speakers in a standard stereo pair are 60 degrees apart relative to the listener.

With the spatial audio-processing technology on Echo Studio, we decouple the crosstalk of the driver pair by modeling and then inverting the system of equations between each driver and the listener’s ears, via crosstalk cancellation (CTC) methods. If we have more than two drivers, then the more general formulation is called null-steering, where filters are designed for all the drivers so that their acoustic responses cancel at one ear.

In both cases, we can normalize the filter design to satisfy a target cancellation gain curve defined by the power ratio of the acoustic energy at the ipsilateral (same side of the body) and contralateral (opposite side of the body) ears across frequencies. This prevents overfitting the cancellation to an exact location, since a listener may be at varying distances or not perfectly centered to the device.

Once the driver’s CTC filters are designed for stereo inputs, they can be combined with the approximated HRTF filters that introduce the amount of crosstalk consistent with a stereo reference system.

CTC filters.png
Stereo virtualization for external speaker playback specifies an additional pair of crosstalk cancellation (CTC) filters for nulling the contralateral acoustic response. The relative transfer function (RTF) filter realizes the ratio of the two CTC filter responses.

Depth

Depth: The distance (frontal vs. recessed) of the perceived sound field from the listener.

The distance at which sound elements in an audio track localize correlates with the relationship — or coherence — of the two signals between the sound source and the listener’s ears. For example, a simple left or right signal from a speaker is easy to understand, but if the audio mixes with the room’s reverberation, the audio clarity decreases, and the audio sounds recessed.

In speaker playback, however, we contend with the speaker directivity and its interaction with the room environment. For example, a direct acoustic path between a speaker and a listener preserves the desired clarity of the original content. But when the acoustic signal reflects off of walls, the loss in coherence recesses the perceived sound field and causes elements to smear spatially. This is why tracks heard anechoically or on headphones appear closer — or even inside the listener’s head — and clearer than tracks heard over external speakers in a reverberant room. In the first case, the acoustic response is direct from the driver to the listener’s ears, while external speakers must contend with the effects of the room environment.

Beamformer impact.png
Strong room reflections and reverberation mask the binaural cues and reduce the perceived distance of the soundstage. Speaker beamforming pushes the soundstage forward by attenuating the indirect sound energy, increasing the critical distance and coherence.

As part of our custom-built spatial audio technology, we can control the speaker directivity via careful beamforming. The speaker drivers can be filtered to produce a sound field with a directivity that sums coherently on-axis and cancels off-axis. That is, the acoustic response is greatest when the listener is lined up in front of the speaker and, conversely, weakest when the listener is to the side at +/- 90 degrees.

Therefore, one way to design with such directivity is to place two nulls at +/- 90-degree angles and either control for the cancellation gain between on-/off-axis power responses or the shape of the nulls as a function of azimuth. The resulting beam pattern is one with a main lobe that is wide enough for the direct path to be strong, at up to a +/- 45-degree azimuth listening window, before quickly tapering off to minimize the acoustic energy further off-axis, which would reflect off the walls.

This has the intended effect of making stereo audio feel closer to the listener, with greater clarity than is typical in an acoustically untreated listening environment like a living room. The effect is similar to how theaters reproduce a frontal soundstage over different seating areas, despite the speakers’ being far away.

Beamforming.png
The speaker beamformer increases directivity after placing two off-axis nulls in the midrange frequencies. The acoustic responses over frequency and azimuth contrast that of simple matrix mixing with the beamformer realized in relative-transfer-function (RTF) form.

Listening zones

Listening zone: The mapping between the listening area and the stereo soundstage.

A listening “sweet spot” — the stereo image in a hi-fi audio system reference stereo pair — is best reproduced when the listener’s location forms an equilateral triangle with the stereo speaker pair. If the listener angle exceeds +/- 30 degrees, then a hole is created in the listener’s phantom center due to the loss of inter-speaker-to-ear coherence as room reflections grow stronger. Important elements of the audio mix, such as vocals, lose their presence. If the listener angle falls below +/- 30 degrees, then the stereo image narrows, as audio elements collapse toward the center. If the listener’s location is off-axis, then the stereo image biases towards one side or the other.

Phantom center.png
The stereo field relies on a “phantom center”, where important lead vocals and instruments are mixed. The center content can be separated from the original stereo left and right input after the mid-/side decomposition.

To combat this, our spatial audio technology aims to reproduce the stereo image over the largest listening area. In practice, the intended listening area of CTC-filtered playback conflicts with that of beamforming designs that control for speaker directivity. We can achieve a compromise by performing stereo upmixing and then applying different beamforming filters to each channel. For example, we can upmix into left, right, and center (LRC), where the center is minimally correlated with left-minus-right in the mid-/side decomposition.

The upmixed left channel is processed through the CTC filter that nulls the right ear after virtualization, the upmixed right channel nulls the left ear, and the center channel is beamformed with a wide main lobe. This means that vocal performances are more present in the center, while the stereo panned instruments are better defined on the side, creating a more immersive sound experience for the listener.

Signal flow.png
After upmixing, the virtualization and the crosstalk cancellation (CTC) widens the left and right channels, and the midrange beamformer pushes the center content forward. Subsequent delay blocks phase-align the faster of the two paths.

We’re continuing to iterate and refine technology across the Echo portfolio to bring the best audio experience to our customers. If you’d like to learn more about beamforming and speaker directivity in room acoustics, read papers published by our engineering team: “Fast source-room-receiver modeling”, in EUSIPCO 2020, and “Spherical harmonic beamformer designs", in EURASIP 2021.

Research areas

Related content

US, WA, Seattle
Do you want to join an innovative team of scientists who use machine learning to help Amazon provide the best experience to our Selling Partners by automatically understanding and addressing their challenges, needs and opportunities? Do you want to build advanced algorithmic systems that are powered by state-of-art ML, such as Natural Language Processing, Large Language Models, Deep Learning, Computer Vision and Causal Modeling, to seamlessly engage with Sellers? Are you excited by the prospect of analyzing and modeling terabytes of data and creating cutting edge algorithms to solve real world problems? Do you like to build end-to-end business solutions and directly impact the profitability of the company and experience of our customers? Do you like to innovate and simplify? If yes, then you may be a great fit to join the Selling Partner Experience Science team. Key job responsibilities - Use statistical and machine learning techniques to create the next generation of the tools that empower Amazon's Selling Partners to succeed. - Design, develop and deploy highly innovative models to interact with Sellers and delight them with solutions. - Work closely with teams of scientists and software engineers to drive real-time model implementations and deliver novel and highly impactful features. - Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation. - Research and implement novel machine learning and statistical approaches. - Participate in strategic initiatives to employ the most recent advances in ML in a fast-paced, experimental environment. About the team Selling Partner Experience Science is a growing team of scientists, engineers and product leaders engaged in the research and development of the next generation of ML-driven technology to empower Amazon's Selling Partners to succeed. We draw from many science domains, from Natural Language Processing to Computer Vision to Optimization to Economics, to create solutions that seamlessly and automatically engage with Sellers, solve their problems, and help them grow. Focused on collaboration, innovation and strategic impact, we work closely with other science and technology teams, product and operations organizations, and with senior leadership, to transform the Selling Partner experience. We are open to hiring candidates to work out of one of the following locations: Denver, CO, USA | Seattle, WA, USA
US, WA, Seattle
Amazon is investing heavily in building a world class advertising business and developing a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses for driving long-term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. Key job responsibilities Search Supply and Experiences, within Sponsored Products, is seeking a Senior Data Scientist to join a fast growing team with the mandate of creating new ads experience that elevates the shopping experience for our hundreds of millions customers worldwide. We are looking for a top analytical mind capable of understanding our complex ecosystem of advertisers participating in a pay-per-click model– and leveraging this knowledge to help turn the flywheel of the business. As a Senior Data Scientist on this team you will: - Lead Data Science solutions from beginning to end. - Deliver with independence on challenging large-scale problems with ambiguity. - Manage and drive the technical and analytical aspects of Advertiser segmentation; continually advance approach and methods. - Write code (Python, R, Scala, etc.) to analyze data and build statistical models to solve specific business problems - Retrieve, synthesize, and present critical data in a format that is immediately useful to answering specific questions or improving system performance. - Analyze historical data to identify trends and support decision making. - Improve upon existing methodologies by developing new data sources, testing model enhancements, and fine-tuning model parameters. - Provide requirements to develop analytic capabilities, platforms, and pipelines. - Apply statistical and machine learning knowledge to specific business problems and data. - Formalize assumptions about how our systems should work, create statistical definitions of outliers, and develop methods to systematically identify outliers. Work out why such examples are outliers and define if any actions needed. - Given anecdotes about anomalies or generate automatic scripts to define anomalies, deep dive to explain why they happen, and identify fixes. - Build decision-making models and propose solution for the business problem you defined - Conduct written and verbal presentation to share insights and recommendations to audiences of varying levels of technical sophistication. - Write code (python or another object-oriented language) for data analyzing and modeling algorithms. A day in the life The Senior Data Scientist will have the opportunity to use one of the world's largest eCommerce and advertising data sets to influence the evolution of our products. This role requires an individual with excellent business, communication, and technical skills, enabling collaboration with various functions, including product managers, software engineers, economists and data scientists, as well as senior leadership. This role will create and enhance performance monitoring reports to find insights that product and business team should focus on. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, and with an ability to work in a fast-paced, high-energy and ever-changing environment. The drive and capability to shape the direction is a must. This role will influence the direction of the business by leveraging our data to deliver insights that drive decisions and actions. The role will involve translating broad business problems into specific analytics projects, conducting deep quantitative analyses, and communicating results effectively. The role will help the organization identify, evaluate, and evangelize new techniques and tools to continue to improve our ability to deliver value to Amazon’s customers. About the team We are a customer-obsessed team of engineers, technologists, product leaders, and scientists. We are focused on continuous exploration of contexts and creatives where advertising delivers value to customers and advertisers. We specifically work on new ads experiences globally with the goal of helping shoppers make the most informed purchase decision. We obsess about our customers and we are continuously innovating on their behalf to enrich their shopping experience on Amazon We are open to hiring candidates to work out of one of the following locations: Seattle, WA, USA
US, CA, Pasadena
The Amazon Web Services (AWS) Center for Quantum Computing (CQC) is a multi-disciplinary team of scientists, engineers, and technicians, on a mission to develop a fault-tolerant quantum computer. We are looking to hire an Applied Scientist to work on the embedded software for our control system. The position is on-site at our lab, located on the Caltech campus in Pasadena, CA. The ideal candidate will be able to translate high-level requirements (e.g. latency, bandwidth, architecture) into software/firmware implementations (e.g. low-level device drivers, kernel modules, Python APIs) compatible with our FPGA-based control systems. This requires someone who (1) has a strong desire to work within a team of scientists and engineers, and (2) demonstrates ownership in initiating and driving projects to completion. Key job responsibilities - Develop embedded software in C, C++ or Rust for high-performance real-time tasks. - Develop Linux and/or real-time operating system (RTOS) features required to operate control system. - Develop FPGA gateware that drives domain-specific functions of our control hardware. - Develop user-space API that exposes low-level features, preferably in Python. - Develop, test, and optimize control system features on bench-top and in real-world conditions. - Own the stability of control system software and firmware. We are looking for candidates with strong engineering principles, resourcefulness and a bias for action, superior problem-solving and excellent communication skills. Working effectively within a team environment is essential. You will have the opportunity to work on new ideas and stay abreast of the field of experimental quantum computation. A day in the life The lifetime of your projects will likely begin with a lot of discussion and negotiation with our scientists and engineers to translate their software and hardware feature requests into design proposals that demonstrate sensible trade-offs between complexity and delivery. Once a design proposal has been accepted, you will implement it in a logical and maintainable manner. You will also be encouraged to take ownership over the stability and quality of the software and hardware stack by identifying, proposing, and implementing features that will accelerate our realization of quantum computing technologies. You will be joining the Control & Calibration Software team within the AWS Center of Quantum Computing. Our team is comprised of scientists and engineers who are building scalable software that enables quantum computing technologies. About the team AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices. We are open to hiring candidates to work out of one of the following locations: Pasadena, CA, USA
US, WA, Seattle
Alexa is the Amazon cloud service that powers Echo, the groundbreaking Amazon device designed around your voice. We believe voice is the most natural user interface for interacting with technology across many domains; we are inventing the future. Alexa Audio is responsible for fulfilling customers requests for all types of audio content (Music, Radio, Podcasts, Books, custom sounds) across all Alexa enabled devices. This covers a broad set of experiences including search, browse, recommendations, playback, and devices grouping and controls. We are seeking a talented, self-directed Applied Scientists who would come up with state of the art semantic search and recommendation techniques that work with both voice and visual interfaces. This is a unique opportunity where you will be working on latest technologies including LLMs, and also see it impact customer's lives in meaningful ways. Responsibilities - Apply advance state-of-the-art artificial intelligence techniques and develop algorithms in areas of personalization, voice based dialogue systems and natural language information retrieval. - Design scientifically sound online experiments and offline simulations to study and improve products. - Work closely with talented engineers to create scalable models and put them to production. - Perform statistical analyses on large data sets, identify problems, and propose solutions. - Work with partner science teams to identify collaboration opportunities. Work hard. Have fun. Make history. We are open to hiring candidates to work out of one of the following locations: Bellevue, WA, USA | Seattle, WA, USA | Sunnyvale, CA, USA
ES, M, Madrid
Amazon's International Technology org in EU (EU INTech) is creating new ways for Amazon customers discovering Amazon catalog through new and innovative Customer experiences. Our vision is to provide the most relevant content and CX for their shopping mission. We are responsible for building the software and machine learning models to surface high quality and relevant content to the Amazon customers worldwide across the site. The team, mainly located in Madrid Technical Hub, London and Luxembourg, comprises Software Developer and ML Engineers, Applied Scientists, Product Managers, Technical Product Managers and UX Designers who are experts on several areas of ranking, computer vision, recommendations systems, Search as well as CX. Are you interested on how the experiences that fuel Catalog and Search are built to scale to customers WW? Are interesting on how we use state of the art AI to generate and provide the most relevant content? Key job responsibilities We are looking for Applied Scientists who are passionate to solve highly ambiguous and challenging problems at global scale. You will be responsible for major science challenges for our team, including working with text to image and image to text state of the art models to scale to enable new Customer Experiences WW. You will design, develop, deliver and support a variety of models in collaboration with a variety of roles and partner teams around the world. You will influence scientific direction and best practices and maintain quality on team deliverables. We are open to hiring candidates to work out of one of the following locations: Madrid, M, ESP
GB, London
Amazon Advertising is looking for an Applied Scientist to join its initiative that powers Amazon’s contextual advertising products. Advertising at Amazon is a fast-growing multi-billion dollar business that spans across desktop, mobile and connected devices; encompasses ads on Amazon and a vast network of hundreds of thousands of third party publishers; and extends across US, EU and an increasing number of international geographies.The Supply Quality organization has the charter to solve optimization problems for ad-programs in Amazon and ensure high-quality ad-impressions. We develop advanced algorithms and infrastructure systems to optimize performance for our advertisers and publishers. We are focused on solving a wide variety of problems in computational advertising like Contextual data processing and classification, traffic quality prediction (robot and fraud detection), Security forensics and research, Viewability prediction, Brand Safety and experimentation. Our team includes experts in the areas of distributed computing, machine learning, statistics, optimization, text mining, information theory and big data systems. We are looking for a dynamic, innovative and accomplished Applied Scientist to work on machine learning and data science initiatives for contextual data processing and classification that power our contextual advertising solutions. Are you excited by the prospect of analyzing terabytes of data and leveraging state-of-the-art data science and machine learning techniques to solve real world problems? Do you like to own business problems/metrics of high ambiguity where yo get to define the path forward for success of a new initiative? As an applied scientist, you will invent ML based solutions to power our contextual classification technology. As this is a new initiative, you will get an opportunity to act as a thought leader, work backwards from the customer needs, dive deep into data to understand the issues, conceptualize and build algorithms and collaborate with multiple cross-functional teams. Key job responsibilities * Design, prototype and test many possible hypotheses in a high-ambiguity environment, making use of both analysis and business judgment. * Collaborate with software engineering teams to integrate successful experiments into large-scale, highly complex Amazon production systems. * Promote the culture of experimentation and applied science at Amazon. * Demonstrated ability to meet deadlines while managing multiple projects. * Excellent communication and presentation skills working with multiple peer groups and different levels of management * Influence and continuously improve a sustainable team culture that exemplifies Amazon’s leadership principles. We are open to hiring candidates to work out of one of the following locations: London, GBR
US, NY, New York
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services. Amazon AI is looking for world class scientists and engineers to join its AWS AI Labs to develop groundbreaking generative AI technologies in Amazon Q. Q is an interactive, AI-powered assistant that touches all aspects of builder and developer experience. You will be part of the Q Code Analysis team that works at the intersection of code analysis, logical reasoning and machine learning to build and enhance capabilities, safety and security of AI-powered developer tools in Amazon Q. You will invent, implement, and deploy state-of-the-art algorithms and systems, and be at the heart of a growing and exciting focus area for AWS. Your work will directly impact millions of our customers in the form of products and services that are based on large language models, retrieval-augmented generation, code analysis, responsible AI, and a lot more. You will make breakthroughs that challenge the limits of code analysis, machine learning and AI while collaborating with academics and interacting directly with customers to bring new research rapidly to production. A day in the life Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. EEO/Accommodations AWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our [insert req country location here] Amazon offices. About the team The Amazon Web Services (AWS) Next Gen DevX (NGDE) team uses generative AI and foundation models to reimagine the experience of all builders on AWS. From the IDE to web-based tools and services, AI will help engineers work on large and small applications. We explore new technologies and find creative solutions. Curiosity and an explorative mindset can find a place here to impact the life of engineers around the world. If you are excited about this space and want to enlighten your peers with new capabilities, this is the team for you. We are open to hiring candidates to work out of one of the following locations: New York, NY, USA
US, WA, Bellevue
The Planning and Execution team (PLEX) is seeking a Research Scientist to build & improve mathematical optimization techniques and algorithms to support planning and execution activities throughout North America. PLEX is comprised of high-powered dynamic teams, which are shaping network execution through the development and application of innovative labor & flow planning mechanisms. Our goal is to improve and enhance the Amazon Fulfillment network to ultimately drive the best customer experience in a reliable and cost-efficient manner that is truly world-class. As part of the PLEX organization, you’ll partner closely with other scientists, engineers, and product teams in a collegial environment to build optimization strategies that will influence the performance of all North America Amazon Fulfillment networks. You will develop scientific models and perform complex mathematical research to accurately solve labor and flow planning problems, enhance automation, and provide value-added research to the business. You will continually iterate and identify new modeling and research opportunities to implement science into customer fulfillment planning processes. We are looking for a passionate scientist with a commitment to innovation & teamwork. Successful candidates will have a deep knowledge of optimization techniques and ML methods to tackle complex science problems. You will have the communication skills necessary to impact and influence leadership & partner teams through technical writings, presentations and discussions. You will learn a lot, grow, and have fun in the process! Innovation Opportunities & Career Growth Our business grows fast and we want our employees growing with it too. We provide constant opportunities for growth in our team through regular training, talent development, mentoring, and mechanisms conducive to incubating ideas from the bottom up to showcase your innovations. Inclusive Team Culture Here at Amazon, we promote an inclusive and engaging environment. We understand the strength that unique experiences bring to the team and value it. In our team, we uphold that all individuals should feel included, respected, and developed. Flexibility It's not the hours that you put into work matters, rather it's the quality of work that you put in. We provide flexibility and support to help you find a balance between your work and personal lives. This position will be based in Austin, TX We are open to hiring candidates to work out of one of the following locations: - Austin, TX - Bellevue, WA - Nashville, TN Key job responsibilities - Create & improve mathematical optimization techniques & ML models for labor & flow planning - Lead & partner with research, applied, and data science teams to improve accuracy of existing technology solutions and provide data driven recommendations for strategic model implementations - Identify and thoroughly research external and previously non-considered factors to implement with advanced mathematics - Simplify the scientific decisions by navigating through the technology complexities, explaining them in plain customer and business context to our partners & customers. We are open to hiring candidates to work out of one of the following locations: Austin, TX, USA | Bellevue, WA, USA | Nashville, TN, USA
US, WA, Seattle
We are building GenAI based shopping assistant for Amazon. We reimage Amazon Search with an interactive conversational experience that helps you find answers to product questions, perform product comparisons, receive personalized product suggestions, and so much more, to easily find the perfect product for your needs. We’re looking for the best and brightest across Amazon to help us realize and deliver this vision to our customers right away. This will be a once in a generation transformation for Search, just like the Mosaic browser made the Internet easier to engage with three decades ago. If you missed the 90s—WWW, Mosaic, and the founding of Amazon and Google—you don’t want to miss this opportunity. We are open to hiring candidates to work out of one of the following locations: Seattle, WA, USA
US, WA, Bellevue
Conversational AI ModEling and Learning (CAMEL) team is part of Amazon Artificial General Intelligence (AGI) organization where our mission is to create a best-in-class Conversational AI that is intuitive, intelligent, and responsive, by developing superior Large Language Models (LLM) solutions and services which increase the capabilities built into the model and which enable utilizing thousands of APIs and external knowledge sources to provide the best experience for each request across millions of customers and endpoints. We are looking for a passionate, talented, and resourceful Applied Scientist in the field of LLM, Artificial Intelligence (AI), Natural Language Processing (NLP), Recommender Systems and/or Information Retrieval, to invent and build scalable solutions for a state-of-the-art context-aware conversational AI. A successful candidate will have strong machine learning background and a desire to push the envelope in one or more of the above areas. The ideal candidate would also have hands-on experiences in building Generative AI solutions with LLMs, enjoy operating in dynamic environments, be self-motivated to take on challenging problems to deliver big customer impact, moving fast to ship solutions and then iterating on user feedback and interactions. Key job responsibilities As an Applied Scientist, you will leverage your technical expertise and experience to collaborate with other talented applied scientists and engineers to research and develop novel algorithms and modeling techniques to reduce friction and enable natural and contextual conversations. You will analyze, understand and improve user experiences by leveraging Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in artificial intelligence. You will work on core LLM technologies, including Supervised Fine-Tuning (SFT), In-Context Learning (ICL), Learning from Human Feedback (LHF), etc. Your work will directly impact our customers in the form of novel products and services . We are open to hiring candidates to work out of one of the following locations: Bellevue, WA, USA | Boston, MA, USA | Seattle, WA, USA | Sunnyvale, CA, USA