SocialBot Grand Challenge Rules

Please review the rules before taking part in the challenge.

The Alexa Prize Socialbot Grand Challenge 5 (the “Competition”) is a skill competition sponsored by Amazon.com Services LLC (“Sponsor”), in which competing teams of college or university students each build an Alexa skill using the Alexa Skills Kit APIs that can converse with users on popular topics and current events via Amazon Alexa for use in the United States (a “SocialBot”).

Selected teams will have the opportunity to participate in the Competition, and final results will be announced in August 2023. See below for the Competition details.

By applying to or participating in the Competition, you agree to these Official Rules. Please read them carefully.

COMPETITION CALENDAR: Applications to participate in the Competition can be submitted starting July 6, 2022. After participating teams are selected, the Competition will run from November 2022 through August 2023 (the "Competition Period"). The Competition phases are noted in the calendar below. The dates are approximate and are subject to change at Sponsor’s discretion.

PHASES

STARTS ON:

ENDS ON:

PHASE 1: Participant Application Period

July 6, 2022

October 5, 2022

PHASE 2: Sponsor Application Review Period

October 6, 2022

October 14, 2022

PHASE 3: Participant Notification Period and Onboarding

October 14, 2022

November 11, 2022

PHASE 4: Initial Skills Development Period

November 14, 2022

January 27, 2023

BOOT CAMP

November 30, 2022

December 2, 2022

PHASE 5: Skill Certification Period

January 30, 2023

February 10, 2023

PHASE 6: Internal Amazon Beta Period

February 13, 2023

March 3, 2023

PHASE 7: Initial Feedback Period

March 6, 2023

May 5, 2023

PHASE 8: Semifinals Interaction Period

May 8, 2023

June 23, 2023

PHASE 9: Finals Feedback Period

July 3, 2023

July 21, 2023

PHASE 10: Finals Event

July 31, 2023

August 4, 2023

WINNERS ANNOUNCED

August 2023

SOCIALBOT GRAND CHALLENGE OVERVIEW

The SocialBot Grand Challenge aims to promote scientific and technological advancement in the field of conversational AI by challenging each participating team to build a SocialBot that can converse coherently and engagingly with humans on popular topics and current events for at least 20 minutes while achieving a user rating of at least 4.0/5.0. Participating teams will have the opportunity to drive advances in several areas of conversational AI, including: knowledge acquisition, natural language understanding, natural language generation, context modeling, commonsense reasoning, and dialog management and planning. Subject to the terms in these Official Rules, select participating teams will have the opportunity to make their SocialBots available to users of the Alexa service, learn from Alexa user interactions and feedback to improve their SocialBot algorithms and models, and compete for various prizes, as detailed further below.

ELIGIBILITY

To be eligible to participate in the Competition, you must: (1) be enrolled as a full-time undergraduate or post-graduate student in good standing at an accredited college or university (other than colleges or universities located in any of the Restricted Jurisdictions outlined below) (“Universities”) at the time of entry and during the entire course of your participation in the Competition; (2) be at or above the age of majority in your country, state, province or jurisdiction of residence at the time of entry; and (3) not be a person or entity under U.S. export controls or sanctions. Competition is void in Cuba, Iran, Syria, North Korea, Sudan, the region of Crimea, and where prohibited by law (“Restricted Jurisdictions”). People who, during the Competition Period, are directors, officers, employees, interns, or contractors (“Personnel”) of Sponsor, its parents, subsidiaries, affiliates, or their respective advertising, promotion and public relations agencies, representatives, or agents (collectively, “Competition Entities”), immediate families members of such Personnel (parents, siblings, children, spouses, and life partners of each) or members of the households of such Personnel (whether related or not) are ineligible to participate in this Competition. Sponsor reserves the right to verify eligibility, disqualify ineligible participants, and adjudicate on any dispute at any time.

Entrants (“Entrants”) must enter as part of an “Entrant Team” consisting of one or more students from a single University. An Entrant must be part of only one Entrant Team. Any Entrant that is part of more than one Entrant Team, and any corresponding Entrant Team, may be disqualified at the sole discretion of Sponsor. Only one member of the Entrant Team may submit an application on behalf of an Entrant Team but all those listed on the application are Entrants. All prize money payable to Entrant Teams will be split evenly among the Entrants of a winning Entrant Team (based on the pre-tax amount of prize money), as identified in the application, as updated as permitted by these Official Rules, who maintain eligibility (including full-time student status in good standing at their University) during the entire course of their participation in the Competition, and who continue to participate in the Competition until any one of the following events occurs: (1) until the end of the Competition Period, (2) if they graduate in May 2023 or later, until their graduation from their University, or (3) if they accept an internship for the summer of 2023 that renders them ineligible to continue to participate, until the start of that internship.

Each team must select a faculty advisor who, with respect to that team, will act as the official representative for the Entrant Team’s University (the “Faculty Advisor”). Each Entrant Team must have its own Faculty Advisor; no Faculty Advisor may represent more than one team. Faculty Advisors are not members of the Entrant Team and will not receive any portion of any prize. Faculty Advisors must remain full time employees of the Entrant Team University during the entire Competition Period. During the Competition Period, but no later than the end of the Initial Feedback Period, the Faculty Advisor may request to remove members from the Entrant Team or to add additional members to the Entrant Team. The Faculty Advisor must provide, an explanation of the reason for the removal or addition, and any proposed new member must provide any documentation requested by Sponsor and agree to comply with these Official Rules. Changes to the Entrant Team are subject to Sponsor’s approval in its sole discretion. If at any point during the Competition Period the Entrant Team’s Faculty Advisor cannot continue to serve as a Faculty Advisor, the Entrant Team may submit a request to Sponsor to select a new Faculty Advisor. Changes to the Entrant Team’s Faculty Advisor are subject to Sponsor’s approval in its sole discretion. If an Entrant Team fails to have a Faculty Advisor at any point in time during the Competition Period for any reason, the Entrant Team may be disqualified.

Each Entrant must be eligible to participate in this Competition and comply with these Official Rules or the Entrant, and the Entrant Team associated with that Entrant, may be disqualified. This Competition is subject to all applicable federal, state, territorial, provincial, and local laws. Competition is void where prohibited. By participating in the Competition, all Entrants accept and agree to comply with and abide by these Official Rules and the decisions of the Sponsor which will be final and binding, including the Sponsor’s right to verify eligibility, to interpret these Official Rules, and to resolve any disputes relating to this Competition at any time. Only Entrants may work on the SocialBot, although members of the Alexa team may provide support to the Entrant Team during the Competition Period, and the Faculty Advisor, and other students and faculty members at an Entrant Team’s University may provide support and advice to the Entrant Team and may co-author the Technical Article (as defined below) or other research papers.

ADDITIONAL REQUIREMENTS

As part of the Competition, Entrant Teams must submit their SocialBots via Sponsor’s Developer Portal, and in doing so must agree to the Amazon Developer Services Agreement (“Developer Agreement”). SocialBots must comply with the terms applicable to “Alexa Skills” in the Developer Agreement, including the content guidelines and all other Program Policies (as defined in the Developer Agreement). SocialBots that cause any harm, as determined by Sponsor in its sole discretion, will be disqualified from the Competition. Questionable or controversial designs or content must be cleared with Sponsor prior to being deployed in a SocialBot. All SocialBots must interact with users using only the English language. SocialBots may not request any personal data or personally identifiable information from Alexa users. All Entrant Teams must host their SocialBots using Amazon Web Services (“AWS”) Lambda, and in doing so must agree to the terms of the AWS Customer Agreement. However, Entrant Teams may use other frameworks or web services to build their SocialBot, and SocialBots may make external calls to other services during run-time execution, so long as no confidential information of Sponsor and no Alexa user interaction data is shared with any third party.

During all phases of the Competition, Sponsor may in its sole discretion require Entrant Teams to provide periodic status updates, reports, or demonstrations of the SocialBots. Sponsor may also require Entrant Teams to comply with additional rules, requirements, or procedures that Sponsor determines, in its sole discretion, are necessary for the administration of the Competition. Sponsor may in its sole discretion penalize teams for noncompliance with any rules, requirements, or procedures, including by disqualification from the Competition.

Sponsor may in its sole discretion require the SocialBots to adhere to requirements designed to ensure that the SocialBots are focused on the goal of advancing the science of conversational artificial intelligence, and to ensure a positive experience for Alexa customers using the SocialBots. Such requirements may include, but are not limited to, limitations on interactions that do not advance social conversations on popular topics and current events, such as repetitive and patterned interactions like consecutive turns of jokes or quiz questions, or prohibitions on SocialBots giving offensive responses to customers. Sponsor may determine any appropriate penalties for noncompliance with those requirements, including temporary suspension of the SocialBot, disregarding ratings for interactions that are non-compliant with such policies, or disqualification from the Competition.

Sponsor may provide Entrants selected to participate in the Competition access to software, software development kits, libraries, APIs, documentation, sample code, templates, data sets, and related materials (“Program Materials”) that may be used in connection with the Competition. If an Entrant uses any Program Materials, the Entrant is subject to and agrees to comply with Sponsor’s Program Materials License Agreement. Program Materials may include APIs, data sets, and other materials that are not public (“Non-Public Materials”). Each Entrant Team whose SocialBot is made available through the Alexa service will receive automatic speech recognition text transcriptions and other data (e.g., confidence scores) relating to Alexa user interactions with the Entrant Team’s SocialBot (“Interaction Data”).

Each Entrant and Faculty Advisor agrees that they will not disclose, distribute, or otherwise make available any Non-Public Materials or Interaction Data to anyone other than other Entrants of their Entrant Team and the Entrant Team’s Faculty Advisor. Each Entrant (and each Faculty Advisor) agrees that they will use Non-Public Materials and Interaction Data only in connection with the development and operation of (a) a SocialBot as part of the Competition and in compliance with these Official Rules and (b) following the completion of the Competition Period, a SocialBot or related bot operating as a stand-alone Alexa skill. Entrants (and Faculty Advisors) may not use Non-Public Materials or Interaction Data for any other purpose. Prior to the conclusion of the Competition Period, Entrants may not publish their SocialBot as a stand-alone Alexa Skill or use the Non-Public Materials or Interaction Data to operate the SocialBot as a stand-alone Alexa Skill or in connection with other Alexa skills. Entrants (and Faculty Advisors) must return or destroy all Non-Public Materials and Interaction Data (in any form and including, without limitation, all summaries, copies and excerpts of the same) promptly following any request from Sponsor, or if the Entrant Team discontinues the development or operation of its SocialBot. If any Entrant or Faculty Advisor is disqualified from the Competition, leaves the University, or otherwise terminates their participation in the Competition, that individual must immediately return or destroy all Non-Public Materials and Interaction Data in their possession. Sponsor reserves the right in its sole discretion to impose additional terms and conditions on the use of Program Materials, and to condition access to Program Materials on Entrants’ agreement to those terms and conditions.

DESCRIPTION OF COMPETITION PHASES

PHASE 1 “Participant Application Period”: Between July 6, 2022 and October 5, 2022, the leader of each Entrant Team that wishes to enter the Competition may visit https://www.amazon.science/alexa-prize (the “Competition Site”) to submit their entry information via the YouNoodle, Inc. (“YouNoodle”) application portal, including but not limited to: complete names, contact information, and resumes of all Entrant Team members, proof of University enrolled status (e.g., verification of enrollment or an uploaded copy of Entrants’ student IDs), name and contact information of a sponsoring Faculty Advisor from the Entrant Team’s University, and a bio for each Entrant Team member.

Each Entrant Team will be required to answer the following questions:

  1. What is your team’s vision for your SocialBot?
  2. How do you want users to feel at the end of an interaction with your SocialBot?
  3. How will your team measure success in the Competition?
  4. Please share sample interactions you expect your SocialBot to achieve by the end of the Competition.
  5. Describe, in detail, your scientific approach, the related system architecture, any innovative claims, technical challenges you will need to overcome, and risks. Plan for operating at scale when you define the architecture. (2 page PDF structured as a technical paper and architecture diagram with 1 additional page for visual or text explanation of key components and data flow).
  6. What is novel about the team’s approach? (This may be completely new approach or novel synthesis or extension of existing techniques).
  7. How do you think your work will impact the field of Conversational AI?
  8. Please attach an overview of the primary roles, subject matter expertise, and focus/specialty of each of your team members. (1 page)
  9. Please provide a summary of the technical work/research (relevant to your proposed architecture), yours or others’, that you will leverage and how.
  10. How will you ensure you create an experience users find engaging?

Entry Applications may be submitted at any time during the Participant Application Period. Only one individual per Entrant Team may submit an Entry Application on behalf of their Entrant Team. Other members of the Entrant Team must accept the invitation to join the team via the YouNoodle application portal. All Entrants must create an account with YouNoodle if they have not done so already in order to submit an Entry Application or accept an invitation to join an Entrant Team and participate in the Competition. Creating and maintaining a YouNoodle account is free of charge. All Entry Applications must be complete when the Participant Application Period closes at 11:59 pm Pacific Time on the last day of the Participant Application Period. Entry Applications are not complete until all the online prompts and instructions to upload the Entry Application have been properly followed, the Official Rules have been accepted, and all Entrant Team members and the Faculty Advisor have accepted their invitations to join the Entrant Team via the YouNoodle application portal. Entry Applications may not be revised once submitted. Once submitted, Entry Applications will not be returned and become the property of the Sponsor.

Entry Terms: Determination of eligibility and compliance with these Official Rules and any other requirements imposed by Sponsor will be in the sole discretion of the Sponsor. By entering, Entrants represent that all information and materials submitted to Sponsor in connection with the Competition:

  1. are the original work of the Entrant Team or an update to an original work of the Entrant Team;
  2. do not infringe or violate the rights of any third party, including but not limited to copyrights, trademarks or copyrighted material not owned by the Entrant Team, contract and licensing rights, rights of publicity or privacy, moral rights, or any other intellectual property rights; and
  3. are not subject to any third-party agreements, and that Sponsor will not be required to pay or incur any sums to any person or entity as a result of its exercise of any rights granted under these Official Rules.

PHASE 2 “Sponsor Application Review Period”: All eligible Entry Applications will be reviewed by the Sponsor. Sponsor will select up to ten Entrant Teams to participate in the Competition in its sole discretion, including based on the following criteria:

  • The potential scientific contribution to the field;
  • The technical merit of the approach;
  • The novelty of the idea; and
  • An assessment of the Entrant Team’s ability to execute against their plan.

PHASE 3 “Participant Notification Period”: Entrant Teams selected by Sponsor to participate in the Competition will be notified by email at the email address provided at time of Entry Application. Entrant Teams acknowledge that some Entrant Teams may include Entrants and Faculty Advisors who participated in prior iterations of the Alexa Prize competition.

Stipends: Each Entrant Team selected to participate in the Initial Skills Development Period will be eligible to receive a restricted research grant of $250,000 U.S. dollars (paid in any number of installments as determined by Sponsor in its sole discretion, subject to Entrant Team’s continued participation in and eligibility for the Competition), which will be paid to the Universities of the selected Entrant Teams in the form of restricted research grants. These grants will be awarded to the Universities and not the Entrant Teams or any individual Entrant, and will be subject to the University signing and returning any agreements or other documents required by Sponsor (including IRS forms W-9 and/or W-8) and to the University agreeing in writing that no more than 35% of the research grants may be allocated to administrative fees. Entrant Teams will not be eligible to begin participating in the Competition until all required agreements and other documentation have been completed by the University. The grants are intended to support two full-time students or the equivalent of two full-time students during the Competition and one month of the Faculty Advisor’s salary. Each University will be responsible for allocating and managing the funds within these guidelines and for payment and reporting of any required taxes, withholdings, fees, or duties. Sponsor is not responsible for managing the funds, including their allocation or distribution by the University, after they are paid to the University. Each member of an Entrant Team whose University receives a stipend award, and its Faculty Advisor, will also receive Alexa-enabled devices (up to a maximum of four devices per Entrant Team, including the device provided to the Faculty Advisor), free AWS services to support the development of their SocialBot (subject to reasonable limitations set by Sponsor), and support from the Alexa team as determined by Sponsor.

Stipends are non-transferable except as directed by Sponsor. No stipend substitutions or cash redemptions are allowed except as designated by Sponsor. Except where prohibited by law, all federal, state, provincial, or other tax liabilities or withholdings are the responsibility of the University and the Sponsor will not be responsible for any tax deductions which may be necessary, except that Sponsor may withhold taxes as required by law. Universities are responsible for any costs and expenses associated with stipend acceptance and use. If an Entrant Team withdraws from the Competition or does not remain compliant with these Official Rules, Sponsor will be relieved of any obligation to pay any remaining portion of the stipend to the Entrant Team’s University. All details relating to the stipend not specified herein shall be determined solely by Sponsor.

BOOT CAMP: Entrant Teams may be invited to a Boot Camp at Sponsor’s headquarters in Seattle, Washington, or another location determined by Sponsor. Sponsor may elect to pay for airfare (non-refundable coach tickets booked through Sponsor at least 14 days in advance) and hotel accommodations for the Faculty Advisor and members of each Entrant Team (up to a maximum number of members to be determined by Sponsor) for travel from their university to the Boot Camp. These travel expense subsidies may be subject to tax information reporting and withholding to the extent required by law. Attendance at the Boot Camp is not required and will not affect an Entrant Team’s opportunity to win. Sponsor may also choose to hold the Boot Camp virtually, in which case Entrant Teams will not receive any payment for travel expenses.

PHASE 4 “Initial Skills Development Period”: Entrant Teams will develop their SocialBots. If an Entrant Team includes any Entrants or a Faculty Advisor from a team that participated in a prior Alexa Prize competition (a “Prior Year Team”), the Entrant Team may utilize and incorporate any concepts, works, inventions, information, designs, programs, or software created by the pertinent Prior Year Team, provided that the Entrant Team has obtained in writing all necessary rights, licenses, and permissions to do so, including all rights, licenses, and permissions that are necessary to distribute the SocialBot and to grant the licenses set forth in these Official Rules and in the Developer Agreement. Any Entrant Team may incorporate concepts, works, inventions, information, or designs described by any Prior Year Team in its published technical articles. Entrant Teams must submit their SocialBots to Sponsor for certification no later than 11:59 pm Pacific Time on the last day of the Initial Skills Development Period.

PHASE 5 “Skill Certification Period”: Entrant Teams must revise their SocialBots in response to feedback from Sponsor to ensure that their skills are certified prior to being made available to users of the Alexa service. SocialBots must pass certification in order to be eligible to participate in a closed beta program to employees of Sponsor (the “Beta Program”).

PHASE 6 “Internal Amazon Beta Period”: SocialBots that have passed certification will be made available to employees of Sponsor via the Beta Program. Each SocialBot’s Interaction Ratings (as defined below) collected through the Beta Program will be provided to the Entrant Team. Entrant Teams may continue to improve their SocialBots throughout the Internal Amazon Beta Period. Sponsor may impose criteria, including but not limited to a minimum mean Interaction Rating, uptime requirements, and ability to filter offensive content (the “Availability Criteria”) that a SocialBot must meet in order to exit the Beta Program and be made available to users of the Alexa service through an Alexa Skill that allows users to interact with the SocialBot (the “Alexa Prize Skill”).

PHASE 7 “Initial Feedback Period”: SocialBots that have passed certification and met all Availability Criteria will be made available to Alexa users through the Alexa Prize Skill, as described below. Sponsor may require SocialBots that have not met the Availability Criteria to remain in the Beta Program, and may set deadlines by which all SocialBots must meet the Availability Criteria in order to continue participating in the Competition. Additionally, Sponsor may condition a SocialBot’s inclusion in the Alexa Prize Skill and availability to Alexa users on that SocialBot continuing to meet the Availability Criteria. Each SocialBot’s Interaction Ratings collected during the Initial Feedback Period will be provided to the Entrant Team. Entrant Teams may continue to improve their SocialBots throughout the Initial Feedback Period. Sponsor may impose criteria, including but not limited to a minimum mean Interaction Rating, uptime requirements, and ability to filter offensive content (the “Semifinals Criteria”) that a SocialBot must meet in order to exit the Initial Feedback Period and advance to the Semifinals Interaction Period.

The Alexa Prize Skill; Interaction Ratings. During the Internal Amazon Beta Period, the Initial Feedback Period, the Semifinals Interaction Period, and the Finals Feedback Period, Sponsor may allow Alexa users to invoke the Alexa Prize Skill by saying a specific invocation phrase, such as “Alexa, let’s chat.” In response, Alexa may direct the user to an Entrant Team’s SocialBot to interact with the user (without identifying to the user which Entrant Team’s SocialBot has been selected), and the user may converse with the SocialBot until the user ends the interaction.

At the end of the interaction, the user will be asked to rate the SocialBot on a scale of 1 to 5 based on the user’s satisfaction with the conversation (the “Interaction Ratings”). After a user provides an Interaction Rating, the Alexa Prize Skill may reveal to the user which Entrant Team’s SocialBot they were interacting with. Sponsor may determine in its sole discretion when and how frequently each SocialBot is made available to users and the method by which users invoke the Alexa Prize Skill. Different SocialBots may not be selected to interact with users the same number of times. When calculating Interaction Ratings for any SocialBot and for any purpose, Sponsor may elect to disregard Interaction Ratings (and the session lengths of the associated user interactions) from Alexa users for the purpose of selecting a finalist SocialBot if (a) the number of Interaction Ratings for a SocialBot from the applicable Alexa user exceeds a limit determined by Sponsor in its sole discretion (in which case Interaction Ratings will be counted up to such limit), (b) Sponsor determines in its sole discretion that any individual has submitted Interaction Ratings using more than one customer account, (c) Sponsor determines in its sole discretion that the Interaction Ratings may have been generated by script, macro, bot, or other automated means, or (d) Sponsor determines in its sole discretion that inclusion of an Interaction Rating would reduce the integrity of the Interaction Ratings. Any Interaction Ratings disregarded by Sponsor will be void. Entrant Teams are prohibited from rating their own or any other SocialBot or from obtaining Interaction Ratings or user interactions by any fraudulent or inappropriate means, including, without limitation, paying for Interaction Ratings, agreeing to exchange Interaction Ratings with another person, offering prizes or other inducements to members of the public, using a script, macro, bot, or other automated means to generate user interactions or Interaction Ratings, or encouraging any other person or entity to engage in any of the foregoing, as determined by Sponsor in its sole discretion. Any attempt by an Entrant Team, any Entrant Team member or their family or friends, or any other individual to obtain Interaction Ratings or user interactions using any mechanism that violates these Official Rules, or any other kind of fraudulent or inappropriate means, as determined by Sponsor in its sole discretion, may result in disqualification.

PHASE 8 “Semifinals Interaction Period”: SocialBots that have met all Semifinals Criteria will be made available to Alexa users, who will have the opportunity to interact with and rate eligible Semifinalist SocialBots through the Alexa Prize Skill. Entrant Teams may continue to improve their SocialBots throughout the Semifinals Interaction Period. Each Semifinalist SocialBot’s Interaction Ratings collected during the Semifinals Interaction Period may be provided to that Semifinalist SocialBot’s Entrant Team, as determined by Sponsor in its sole discretion. The average of the Interaction Ratings collected for a SocialBot during the final fourteen (14) days of the Semifinals Interaction Period is the “Semifinals Interaction Rating Average.” At the conclusion of the Semifinals Interaction Period, the two Semifinalist SocialBots with the highest Semifinals Interaction Rating Average (with any ties broken by average interaction session length) and up to three more SocialBots (including SocialBots not selected as Semifinalist SocialBots) selected by Sponsor in its sole discretion based on Sponsor’s evaluation of their relevance, coherence, interestingness, speed, and scientific merit will proceed to the Finals Feedback Period and Finals Event as described below.

Leaders of finalist Entrant Teams will be notified of their preliminary selection to proceed to the Finals Feedback Period by email at the email address provided at time of Entry Application. All Entrants on potential finalist Entrant Teams will be required to complete and return an Affidavit of Eligibility and Publicity/Liability Release (where legal) and an Entrant Release Form and Affirmation that, among other things, affirms each Entrant’s agreement to these Official Rules, and may be subject to a Background Check Authorization Form and/or any other vetting process within the timeframe stated on the notification attempt or a runner-up potential finalist Entrant Team may be contacted, time permitting. Each finalist Entrant Team must also agree to maintain the SocialBot so that it is available to Alexa customers for at least six months following the public announcement of the winner of the Competition. If any email notification is returned as undeliverable, if a potential finalist Entrant Team does not respond within the required number of days specified by Sponsor, or if information collected within the clearance documentation, entry, or background check is found in non-compliance with these Official Rules or raises other issues of significant concern to Sponsor, or if a potential finalist Entrant Team or Entrant declines to proceed for any reason whatsoever, Sponsor shall have no further obligation to such potential finalist Entrant Team and a runner-up finalist Entrant Team selected by Sponsor in its sole discretion may be invited to participate in the finals, time permitting.

Disclosure of Third-Party Funding. If any Entrant Team receives any third-party funding to facilitate its participation in this Competition, such funding must be disclosed to Sponsor no later than the last date of the Semifinals Interaction Period, along with any requirements imposed on the Entrant Team in connection with the funding. Entrant Teams may not accept or use any third-party funding if acceptance or use of that funding, or any requirements imposed in connection with that funding, would conflict with these Official Rules.

Technical Publication. By no later than the last date of the Semifinals Interaction Period, all participating Entrant Teams must submit a technical article including (a) the technical approach for their SocialBot, and (b) any comparative experiments performed by the Entrant Team and results of those experiments (a “Technical Article”). Entrant Team’s Technical Article must include sufficient detail to permit other researchers to replicate the work. However, Technical Articles may not include any Non-Public Materials, Interaction Data, or other confidential information of Sponsor or its affiliates. If a Technical Article does not provide sufficient detail to replicate the work, Sponsor may require the Entrant Team to provide Sponsor any additional information needed to replicate the work. Sponsor will publish the Technical Articles. Prior to the publication, Sponsor will not disclose Technical Articles to third parties. Entrant Teams may update their Technical Articles prior to the Finals Event.

Entrants may publish other technical articles describing their work (“Additional Articles”), although Entrant Teams must obtain Sponsor’s written approval to submit Additional Articles for publication prior to Sponsor’s publication of the Technical Articles. Additional Articles may not include any Non-Public Materials, Interaction Data, or other confidential information of Sponsor or its affiliates. Entrants must submit any Additional Articles to Sponsor for review and comment at least two weeks prior to the submission deadline and must make, prior to publication, any changes or deletions requested by Sponsor to protect confidential or other sensitive information.

PHASE 9 “Finals Feedback Period”: The finalist SocialBots will be made available to Alexa users through the Alexa Prize Skill. Each finalist SocialBot’s Interaction Ratings collected during the Finals Feedback Period will be provided to that SocialBot’s Entrant Team. Entrant Teams may continue to develop their SocialBots throughout the Finals Feedback Period.

PHASE 10 “Finals Event”: Sponsor will hold a Finals Event that will be structured as follows: Sponsor will identify individuals who will engage with the SocialBots in turn-by-turn conversation about popular topics (the “Interactors”), and individuals that will judge the interactions between the SocialBots and Interactors (the “Judges”). All or a portion of the Finals Event may be disseminated via Twitch.tv or other streaming, broadcast, or distribution services in Sponsor’s sole discretion, and Sponsor may in its sole discretion elect to permit live audience members and/or people viewing the broadcast to judge the interactions between the SocialBots and the Interactors (the “Audience Judges”).

Finalist Travel Expenses: Sponsor may elect to provide each finalist Entrant Team reimbursement for the cost of airline tickets (non-refundable coach class booked through Sponsor at least 14 days in advance) to the site of the Finals Event or an event announcing the winners of the Competition, and the provision of hotel rooms at the site of the Finals Event or such other event, to permit members of each finalist Entrant Team (up to a maximum number of members determined by Sponsor) and the Faculty Advisor to attend the Finals Event or such other event. Travel expense subsidies and access to the event may be subject to tax information reporting and withholding to the extent required by law.

Finals Judging Criteria

Each of the finalist SocialBots will interact with the same number of Interactors. While the conversations are taking place, Sponsor will not disclose to the Judges or to the Audience Judges (if applicable) which SocialBot an Interactor is interacting with. At the Finals Event, SocialBots must comply with all technical and operational requirements imposed by Sponsor, such as word limits on responses and latency limits.

Sponsor will communicate to the finalist Entrant Teams how conversations between the Interactors and the SocialBots will be initiated, the scope of these conversations, and how and when the conversations will be stopped. After the conversation has ended, each Judge will be asked give the SocialBot one or more ratings on a scale of 1 to 5 based on factors such as relevance, coherence and interestingness of conversations (the “Finals Ratings”). If Sponsor elects to use Audience Judges, after the conversation has ended each Audience Judge will be asked to give the SocialBots one or more ratings on a scale of 1 to 5 based on the same factors (the “Audience Finals Ratings”).

Finals Scoring

Sponsor may in its sole discretion elect to use the Semifinals Interaction Rating Average as a component of the scoring in the Finals Event, and will communicate such election to the Entrant Teams. The composite score for each SocialBot will be determined based on the mean Finals Rating given by the Judges across the conversations with all Interactors, and, if applicable, the Semifinals Interaction Rating Average and the mean Audience Finals Ratings given by the Audience Judges across the conversations with all Interactors (the “Composite Score”). In the calculation of the Composite Score, if Sponsor elects to use the Semifinals Interaction Rating Average, it will be given the weight equivalent to the Finals Rating given by a single Judge; and if Sponsor elects to use Audience Judges, the mean Audience Finals Ratings will be given the same weight as the Finals Rating given by a single Judge. Sponsor may disregard a round of Finals Ratings or Audience Finals Ratings if Sponsor determines in its sole discretion that a technical or procedural irregularity has rendered such ratings inherently unfair.

PRIZES

Overall Performance Prize

The Entrant Teams whose SocialBots attain the three highest Composite Scores will be the winners of the following Overall Performance Prizes. If there is a tie in Composite Scores, Sponsor will rank SocialBots based on the mean duration of the conversations with all Interactors. Sponsor’s decisions are final and binding in all matters relating to this Competition, including the determination of prize winners.

First-Place Overall Performance Prize (1): The Entrant Team that receives the highest Composite Score will receive $250,000 U.S. dollars awarded in the form of checks divided equally among all members of that Entrant Team.

Second-Place Overall Performance Prize (1): The Entrant Team that receives the second highest Composite Score will receive $50,000 U.S. dollars awarded in the form of checks divided equally among all members of that Entrant Team.

Third-Place Overall Performance Prize (1): The Entrant Team that receives the third highest Composite Score will receive $25,000 U.S. dollars awarded in the form of checks divided equally among all members of that Entrant Team.

Scientific Invention and Innovation Prize

Entrant Teams that advance to and complete the Semifinals Interaction Period, regardless of whether they advanced to the Finals Event, will be eligible to compete for Scientific Invention and Innovation Prizes. To be eligible to compete for the Scientific Invention and Innovation Prizes, an Entrant Team must submit a 2-page summary of its scientific experimentation and findings at the end of each of the following phases of the Competition: the Initial Feedback Period and the Semifinals Interaction Period. These summaries will be reviewed and graded by Sponsor to assess the level of scientific invention and innovation demonstrated by each Entrant Team throughout the Competition. After the Finals Event, Sponsor will invite select Semifinalist Entrant Teams that have demonstrated a high level of scientific invention and innovation, as determined in Sponsor’s sole discretion, to make a presentation to a Science Invention and Innovation Review Panel regarding their scientific work, experimentation, and inventions and innovation during the Competition, and participate in a question and answer period with the panel. The panel will consist of distinguished scientists selected by Sponsor, each of which will assess each Entrant Team’s presentation and answers to questions on a scale of 1 (worst) to 10 (best). The Entrant Teams that attain the three highest total scores from the panel review will be the winners of the following Scientific Invention and Innovation Prizes.

First-Place Scientific Invention and Innovation Prize (1): The Entrant Team that receives the highest total science score will receive $250,000 U.S. dollars awarded in the form of checks divided equally among all members of that Entrant Team.

Second-Place Scientific Invention and Innovation Prize (1): The Entrant Team that receives the second highest total science score will receive $50,000 U.S. dollars awarded in the form of checks divided equally among all members of that Entrant Team.

Third-Place Scientific Invention and Innovation Prize (1): The Entrant Team that receives the third highest total science score will receive $25,000 U.S. dollars awarded in the form of checks divided equally among all members of that Entrant Team.

Grand Prize

If and only if the Entrant Team that wins the First-Place Overall Performance Prize has a Composite Score equal to 4.0 or higher and at least two-thirds of its SocialBot’s conversations with Interactors last for at least twenty (20) minutes, Sponsor will provide $1,000,000 U.S. dollars in the form of a research grant to the University of that SocialBot’s Entrant Team, subject to the University signing and returning any agreements or other documents required by Sponsor. The Grand Prize winning Entrant Team members may also be offered paid internships with Sponsor, and the Faculty Advisor may be considered for a sabbatical fellowship, in each case subject to any requirements determined by Sponsor in its sole discretion. Sponsor does not guarantee the providing of any internship or sabbatical fellowship. For the avoidance of doubt, if the winning Entrant Team’s SocialBot does not receive a Composite Score equal to 4.0 or higher, or if fewer than two-thirds of its SocialBot’s conversations with Interactors last for at least twenty (20) minutes, there will be no $1,000,000 U.S. dollar Grand Prize awarded to any University.

Prize Conditions. Prizes are non-transferable except as directed by Sponsor. No prize substitutions allowed. Except where prohibited by law, all federal, state, provincial, or other tax liabilities are the responsibility of the prize winners, Sponsor will not be responsible for any tax deductions which may be necessary, and Sponsor reserves the right to withhold taxes as required by law. Prize winners will be responsible for paying all costs and expenses related to the prize that are not specifically mentioned, including, but not limited to, taxes, withholdings, and any other expenses that might reasonably be incurred by the winner in receiving or using the prize. All prizes awarded will be subject to any taxes Sponsor is required by law to withhold as well as applicable sales, use, gross receipts, goods and service, or similar transaction-based taxes. IF TAXES ARE APPLICABLE TO THE PRIZE(S), IT IS THE RESPONSIBILITY OF THE WINNER TO PAY TO THE APPROPRIATE AUTHORITIES. PAYMENTS TO COMPETITION WINNERS ARE SUBJECT TO THE EXPRESS REQUIREMENT THAT THE WINNER SUBMIT TO SPONSOR ALL DOCUMENTATION REQUESTED BY SPONSOR (INCLUDING FORMS W-9 OR W-8BEN AS REQUESTED BY SPONSOR) TO PERMIT COMPLIANCE WITH ALL APPLICABLE STATE, FEDERAL, LOCAL AND FOREIGN (INCLUDING PROVINCIAL) TAX REPORTING AND WITHHOLDING REQUIREMENTS. Prize winners are responsible for ensuring that the tax documentation submitted to Sponsor complies with all applicable tax laws and requirements. If a winner fails to provide the documentation or submits incomplete documentation, the prize may be forfeited and Sponsor may, in its sole discretion, select an alternate winner.

Sponsor will divide all awards that are payable to any Entrant Team evenly among the Entrant Team members and distribute accordingly. Designation as a prize winner is subject to Entrant’s proof of compliance with these Official Rules, maintaining compliance with these Official Rules and approval by Sponsor. All details of prizes not specified herein shall be determined solely by Sponsor.

PRIVACY: Entrants and Faculty Advisors acknowledge and agree that Sponsor may collect, store, share, and otherwise use personally identifiable information provided during the application process and the Competition, including, but not limited to, name, mailing address, phone number, and email address. All personally identifiable information collected is subject to and will be used in accordance with Sponsor’s Privacy Notice (www.amazon.com/privacy) and YouNoodle’s Privacy Policy (www.younoodle.com/privacy), including for administering the Competition and verifying Entrants’ and Faculty Advisors’ identities, addresses, and telephone numbers in the event an entry qualifies for a prize. YouNoodle’s servers are located in the United States. By participating in this Competition, Entrants and Faculty Advisors authorize the transfer of personal data to the United States for purposes of administering the Competition, conducting publicity about the Competition, and additional purposes consistent with Sponsor’s goals or the Competition goals. By entering the Competition, Entrants and Faculty Advisors consent to Sponsor’s and YouNoodle’s collection, and Sponsor’s use and disclosure of entrants’ personally identifiable information for these purposes. The data controller for information collected by Sponsor is Amazon.com Services LLC, 410 Terry Ave North, Seattle, Washington 98109, USA.

INTELLECTUAL PROPERTY: By entering the Competition, each Entrant and Entrant Team represents and warrants that he or she has obtained all of the rights, licenses, and permissions in writing from any person who may have helped create the SocialBot or that are otherwise necessary for the Entrant Team to distribute the SocialBot and to grant the licenses set forth in these Official Rules and in the Developer Agreement. Entrants MAY NOT submit SocialBots created by any person other than themselves or their Entrant Team members.

As between Sponsor and Entrant Teams, all SocialBots created by Entrant Teams will remain the property of the respective Entrant Teams (excluding any Program Materials incorporated in the SocialBot). However, Sponsor and its designees will have rights to the SocialBots as described below. By submitting a SocialBot in this Competition, each Entrant and Entrant Team represents and warrants that they own, or otherwise have the right to use and license, all of the intellectual property and other rights in and to the SocialBot. Each Entrant and Entrant Team hereby grants Sponsor and its affiliates a non-exclusive, perpetual, irrevocable, worldwide, and royalty-free license to make, have made, use, sell, offer for sale, import, export, license, exploit, promote, reproduce, make available, publicly display, publicly perform, create derivative works of, and otherwise exercise all intellectual property and other rights in and to any concepts, works, inventions, information, designs, programs, software, or other materials that the Entrant or Entrant Team develops or submits in connection with the Competition or the creation of the SocialBot, including any of the foregoing included or described in any Technical Article or other materials provided to Sponsor. In addition, upon Sponsor’s request, all Entrants and Entrant Teams must provide Sponsor all source code and algorithms developed in connection with the Competition. Each Entrant agrees to do or perform, or cause to be done and performed, all such further acts and things, and execute and deliver all such other agreements, certificates, instruments, and documents as Sponsor may reasonably request in order to carry out the intent and accomplish the purposes of the foregoing license.

Except where prohibited, each Entrant and Entrant Team further consents (and agrees to sign any additional documents required by Sponsor to formalize, effect, or perfect such consent) to Competition Entities’ use of their SocialBots pursuant to these Official Rules and the use of any Entrant or Entrant Team names, likeness, biographical information, and voice in advertising, publicity, trade, and other marketing and promotional materials (including video, audio, and print through all means of distribution) worldwide without compensation, notice, or approval, and disclaims any ownership rights to the content of such materials.

Waiver, Release, and Limitation of Liability

EACH ENTRANT ACCEPTS THE CONDITIONS STATED IN THESE OFFICIAL RULES, AGREES TO BE BOUND BY THE DECISIONS OF SPONSOR, WARRANTS THAT THE ENTRANT IS ELIGIBLE TO PARTICIPATE IN THIS COMPETITION, AND AGREES TO RELEASE, INDEMNIFY, AND HOLD HARMLESS THE COMPETITION ENTITIES AND THE PERSONNEL OF EACH FROM AND AGAINST ANY AND ALL CLAIMS, LOSSES, LIABILITY, AND DAMAGES OF ANY KIND (INCLUDING REASONABLE ATTORNEYS’ FEES AND EXPENSES) ASSERTED AGAINST ANY OF THEM, INCURRED OR SUSTAINED IN CONNECTION WITH OR ARISING OUT OF ENTRANT’S PARTICIPATION IN THIS COMPETITION OR ANY TRAVEL OR OTHER ACTIVITY RELATED THERETO, USE OF ANY SOCIALBOT OR RIGHTS THEREIN, OR BREACH OF ANY AGREEMENT OR WARRANTY ASSOCIATED WITH THE COMPETITION, INCLUDING THESE OFFICIAL RULES. ANY ATTEMPT TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE COMPETITION MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND, SHOULD SUCH AN ATTEMPT BE MADE, THE COMPETITION ENTITIES AND EACH OF THEIR LICENSEES RESERVE THE RIGHT TO SEEK ANY AND ALL REMEDIES AVAILABLE FROM ANY PERSONS RESPONSIBLE FOR ANY SUCH ATTEMPT TO THE FULLEST EXTENT PERMITTED BY LAW.

Each Entrant hereby acknowledges and agrees that the relationship between themselves and the Competition Entities is not a confidential, fiduciary, or other special relationship, and that the Entrant’s decision to provide the entry to Sponsor for purposes of the Competition does not place the Competition Entities in a position that is any different from the position held by members of the general public with regard to elements of the entry, other than as set forth in these Official Rules. Each Entrant understands and acknowledges that the Competition Entities have wide access to SocialBots, technology, designs, and other materials, and that new ideas are constantly being submitted to them or being developed by their own employees. Each Entrant also acknowledges that many ideas may be competitive with, similar to, or identical to the SocialBot submission in theme, idea, format, or other respects. Each Entrant acknowledges and agrees that such Entrant will not be entitled to any compensation as a result of Competition Entities' use of any such similar or identical material that has or may come to Competition Entities, or any of them, from other sources. Entrants acknowledge that other Entrants and Entrant Teams may have created ideas and concepts contained in their SocialBot design that may have familiarities or similarities to their SocialBot design, and that they will not be entitled to any compensation or right to negotiate with the Competition Entities because of these familiarities or similarities.

Entrants further agree that the Competition Entities are not responsible for the following: (a) electronic transmissions, SocialBots, entries, or notifications that are lost, late, stolen, incomplete, damaged, garbled, destroyed, misdirected, or not received by Sponsor or their agents for any reason; (b) any problems or technical malfunctions, errors, omissions, interruptions, deletions, defects, delays in operation or transmission, communication failures, and/or human error that may occur in the transmission, shipping errors or delays, receipt or processing of entries or related materials; or for destruction of or unauthorized access to, or alteration of, entries or related material; (c) failed or unavailable hardware, network, software, or telephone transmissions, damage to Entrants’ or any person’s computer and/or its contents related to or resulting from participation in this Competition; (d) causes that jeopardize the administration, security, fairness, integrity, or proper conduct of this Competition; (e) any entries submitted in a manner that is not expressly allowed under these Official Rules (all such entries will be disqualified); or (f) any printing errors in these Official Rules or in any advertisements or correspondence in connection with this Competition or the tabulation of Interaction Ratings or scores. Sponsor reserves the right, in its sole discretion, to cancel or suspend this Competition should virus, bugs, fraud, hacking, or other causes corrupt the administration, security, or proper play of the Competition, or in the event Sponsor does not receive a minimum of two qualified entries from separate eligible Entrant Teams. Sponsor further reserves the right, in its sole discretion, to cancel or suspend this Competition or to reschedule or reformat events, including without limitation the Alexa Prize summit or Finals Event, should Sponsor be prevented, in any manner whatsoever, from holding this Competition or any event due to any present or future law (whether or not valid); any act of God, earthquake, fire, flood, epidemic (including, without limitation, any pandemic), accident, explosion or casualty; any civil disturbance or armed conflict; or any other cause of any similar nature outside of Sponsor’s control. In all such cases, notice to this effect will be posted on the Competition Site and prizes to the extent awarded will be awarded as determined by Sponsor prior to cancellation. If, in Sponsor’s opinion, there is any suspected or actual evidence of electronic or non-electronic tampering with any portion of the Competition or if technical difficulties compromise the integrity of the Competition, the Sponsor reserves the right to void suspect entries and/or terminate the Competition and determine whether to award prizes in its sole discretion. Sponsor reserves the right, in its sole discretion, to disqualify any individual found by Sponsor to have tampered with the entry process or entry materials, otherwise interfered with the proper administration of the Competition, or violated these Official Rules.

DISPUTES: Except where prohibited, you agree that: (1) any and all disputes, claims, and causes of action arising out of or connected with this Competition or any prize awarded shall be resolved individually, without resort to any form of class action; (2) any and all claims, judgments, and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering this Competition, but in no event attorneys’ fees; (3) the Competition Entities shall not be liable for, under no circumstances will you be permitted to obtain awards for, and you hereby waive all rights to claim, indirect, punitive, incidental, and consequential damages and any other damages (other than for actual out-of-pocket expenses), and any and all rights to have damages multiplied or otherwise increased. All issues and questions concerning the construction, validity, interpretation, and enforceability of these Official Rules, or the rights and obligations of the Entrant and Sponsor in connection with the Competition, shall be governed by, and construed in accordance with, the laws of the State of Washington without giving effect to any choice of law or conflict of law rules (whether of the State of Washington or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Washington. You irrevocably submit to venue and exclusive personal jurisdiction in the federal and state courts in Seattle, King County, Washington, USA, for any dispute arising under these Official Rules or in connection with the Competition, and you waive all objections to jurisdiction and venue of such courts.

SPONSOR: Amazon.com Services LLC, 410 Terry Ave North, Seattle, Washington 98109, USA.

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US, WA, Seattle
About Sponsored Products and Brands The Sponsored Products and Brands (SPB) team at Amazon Ads is re-imagining the advertising landscape through generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. About our team The General Shopping Intelligence (GSI) team is a highly motivated, collaborative, and fun-loving group with a strong entrepreneurial spirit and bias for action. We provide advanced real-time machine learning services that connect shoppers with the right ads across all platforms and surfaces worldwide. Through deep understanding of both shoppers and products, we help shoppers discover new products they love, enable advertisers to reach their customers most efficiently, and help Amazon continuously innovate on behalf of all customers. We are seeking a motivated Applied Scientist who loves to innovate at the intersection of customer experience, deep learning, generative AI and high-scale machine learning systems. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. Key job responsibilities As an Applied Scientist, you will: * Leverage Generative AI and Large Language Models (LLMs) to mine complex behavioral data, deriving deep, actionable shopper insights that identify customer experience gaps and unlock new business opportunities. * Design and develop scalable machine learning and GenAI models focused on shopper intent and preference modeling, ensuring a rapid path from prototype to production. * Partner closely with engineering teams to architect and deploy end-to-end GenAI solutions into production, integrating advanced insights directly into real-time, customer-facing systems. * Drive the scalability, efficiency, and automation of large-scale model training and real-time inference systems, pioneering the LLM infrastructure required to support next-generation GenAI workloads at Amazon Ads scale. * Design and run rigorous A/B experiments to quantify the business and customer impact of GenAI-driven shopper insights, performing advanced statistical analysis to guide iterative production rollouts. * Conduct applied research in novel generative AI techniques (e.g., fine-tuning, RAG, agentic workflows) to optimize the shopper experience and drive performance across all aspects of the Sponsored Products and Brands business.
US, WA, Seattle
Interested in modeling and understanding customer behavior through machine learning, artificial intelligence, and data mining over TB scale data with huge business impact on millions of customers? Join our team of Scientists developing models to model customer behavior and optimize the customer experience with Amazon Prime. This includes understanding who our customers are, long-term value of the Prime membership program, and creating the right personalized framework for content and subscription optimization. As an AI/ML expert, you will partner directly with product owners to intake, build, and directly apply your modeling solutions. There are numerous scientific and technical challenges you will get to tackle in this role, such as optimizing/fine-tuning GenAI/LLM solutions for Prime personalization, building GenAI foundation models, global scalability of models, combinatorial optimization, cold start problem, accelerated experimentation, short/long term goals modeling, and multi-step optimization leading to reinforcement learning of the customer journey. We employ techniques from GenAI/LLMs, supervised/semi-supervised learning, deep learning, transformer architectures, using outcomes from causal Econometric modeling, and Reinforcement learning. As the central science team within Prime, our expertise gets routinely called upon to weigh in on a variety of topics. We also emphasize the need and value of scientific research and have developed a strong publication and patent record (internally/externally) which you will be a part of. You will also utilize and be exposed to the latest in ML technologies and infrastructure: AWS technologies (EMR/Spark, Sagemaker, DynamoDB, S3, ClaudeCode), various AI/ML algorithms and techniques (Deep Learning, GenAI/LLMs, transformers, supervised/unsupervised/semi-supervised/reinforcement learning), and statistical modeling techniques. - Stay abreast of current literature in the field and advance/build novel science solutions leveraging SoTA solutions. - Build and develop AI/ML models and supporting infrastructure at TB scale, in coordination with software engineering teams. - Leverage Deep Learning and GenAI solutions for building foundation models and personalized optimization solution. - Develop offline policy estimation tools and integrate with measurement systems/econometric models. - Establish scalable, efficient, automated processes for large scale data analyses, science development, science validation and model implementation. - Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes. - Work closely with the business to understand their problem space, identify the opportunities and formulate the problems. - Use AI/machine learning, data mining, statistical techniques and others to create actionable, meaningful, and scalable solutions for the business problems. - Design, develop and evaluate highly innovative models and statistical approaches to understand and predict customer behavior and to solve business problems. Key job responsibilities Key job responsibilities - Stay abreast of current literature in the field and advance/build novel science solutions leveraging SoTA solutions. - Build and develop AI/ML models and supporting infrastructure at TB scale, in coordination with software engineering teams. - Leverage Deep Learning and GenAI solutions for building foundation models and personalized optimization solution. - Develop offline policy estimation tools and integrate with measurement systems/econometric models. - Establish scalable, efficient, automated processes for large scale data analyses, science development, science validation and model implementation. - Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes. - Work closely with the business to understand their problem space, identify the opportunities and formulate the problems. - Use AI/machine learning, data mining, statistical techniques and others to create actionable, meaningful, and scalable solutions for the business problems. - Design, develop and evaluate highly innovative models and statistical approaches to understand and predict customer behavior and to solve business problems.
GB, London
In Amazon Advertising, we apply machine learning at massive scale to optimize the prediction, ranking, and bidding behind every ad — deciding, in milliseconds, which ads to show shoppers and how to value them. We're looking for an Applied Scientist to help make sure the ads shoppers see are the right ones for them. You'll work across the science of how we rank, value, and bid on ads for Amazon DSP (Amazon's Demand-Side Platform) — including how we judge whether an ad is a good fit for the page a shopper is on and for the shopper themselves. It's high-scale, low-latency, customer-facing science: your models run live in front of millions of shoppers under tight real-time constraints. The questions are genuinely open — how do you tell whether an ad is relevant to someone, how do you balance what's good for shoppers, advertisers, and Amazon, and how do you keep getting that right as shopping behavior and inventory shift underneath you? Your work will have real impact, and you'll have room to shape where we take it. A few things make this stand out: your models touch a huge share of the ads shoppers see every day, so even small improvements add up fast; you'll run modern ML live under strict latency limits, across regions and very different types of ad inventory; and the problem space is rich — from how we value and bid on ads, to keeping models stable as traffic shifts, to what makes an ad a good fit for a shopper. Key job responsibilities - Design and improve the models that decide how ads are ranked, valued, and priced — including how relevant an ad is to the page and the shopper. - Apply and extend state-of-the-art techniques across e.g. ranking, deep learning, and information retrieval. - Own problems end to end: frame them, prototype, experiment, and ship them to production. - Balance competing objectives — shopper experience, advertiser and publisher value, and Amazon's business — into models that hold up across placements and marketplaces. - Communicate your work clearly to both business and science audiences, tailoring how you share it to each. - Write and ship your own production code backed by strong engineering support — we're all builders here. - Move fast with the best tools available, including modern AI coding assistants and agents. A day in the life You might start by digging into last week's experiment results, then use an AI coding agent to get your next prototype built and ready to test in production. In the afternoon you could be sketching a new way to measure ad relevance, reading a recent paper that bears on it, and talking it through with a senior scientist on the team. You'll move between hands-on science, writing and shipping real production code, and making the calls on your own work. About the team We're a group of scientists and engineers based in Edinburgh and London, working to make Amazon's ads more performant and relevant. We sit within a larger team spread primarily across New York City and the UK, and we have a broad mandate to build and experiment. You'll work alongside senior applied scientists you can learn from, with the data and infrastructure to do the work well and room to grow — with opportunities to attend top conferences (e.g., NeurIPS, KDD, ICML) and take on more scope over time.
US, WA, Seattle
We are seeking a Principal Applied Scientist to own the scientific vision across Agentic WorkSpaces. This is a foundational role spanning the full portfolio — Personal, Applications, and Core, and the agentic surfaces (WS4Builders and WorkSpaces for Agents). You will define how we measure, improve, and guarantee the performance of AI agents and human-AI teams. A core part of the role is defining the science agenda itself — identifying which problems are most worth solving and where the highest-leverage bets lie. Directions worth exploring might include Organizational Intelligence (turning institutional knowledge into agent-consumable skills), AI Agent Experience / AiAX (agent observability and autonomous remediation), and contextual, behavioral security that adapts enforcement in real time for human and agent sessions — but these are illustrative examples, not a fixed roadmap, and many other directions are possible. You will help define which ones we pursue. The problems you will solve do not have established industry patterns. You will set the direction for the science of how AI agents and people perceive, reason about, and act reliably within computing environments at enterprise scale. Key job responsibilities - Set the long-term scientific vision: Define what best-in-class agent performance, evaluation, and learning look like across Agentic WorkSpaces — for computer-using agents and human-AI teams alike. Identify the unsolved scientific problems, chart a multi-year research roadmap, and secure buy-in from VP-level leadership. - Solve highly ambiguous, novel problems: Independently frame and deliver solutions to foundational challenges in agent perception, reasoning, evaluation, reliability, and human-AI collaboration — problems where neither the approach nor the success criteria are pre-defined. - Own the evaluation and measurement foundation: Build the benchmarks, datasets, and metrics that quantify agent and team accuracy, cost, productivity, and safety across the portfolio and diverse enterprise workflows, and that gate what we ship. - Drive cross-organizational scientific alignment: Work across partner teams (AgentCore, Bedrock model teams, Identity, Security, the MCP ecosystem) and across the Applied AI Solutions product portfolio to shape how models and agent frameworks are applied, and ensure scientific decisions compose into a coherent system. - Deliver measurable business impact: Ensure research translates to customer outcomes: higher task accuracy, lower cost-per-action, faster time-to-production, measurable productivity for human-AI teams, and the trust that lets enterprises scale agent workflows. - Raise the scientific bar: Establish rigor in experimentation, evaluation, and reproducibility. Mentor and grow senior scientists and engineers. Set the standard for applied science quality across the organization. - Advance the state of the art: Contribute to the external technical community through publications, patents, and open-source contributions that position AWS as the leader in the science of secure agent-computer interaction and human-AI teamwork. About the team AWS Applied AI Solutions' (AAIS) vision is every business innovating with Amazon AI teammates. Our mission is to build delightful AI solutions that improve human capabilities and business outcomes. The Agentic WorkSpaces organization within AAIS envisions a world where people, teams, and AI collaborate securely from anywhere to create unprecedented value for every organization. We build lovable products that empower every business to unlock the full potential of human-AI teamwork, driving smarter decisions, greater creativity, more value, and faster innovation with confidence. Amazon Agentic WorkSpaces (AAWS) is building the world's most lovable, secure, and trusted always-on workspace where AI agents and humans work as partners behind enterprise-grade security. Our portfolio spans persistent desktops (Personal), application streaming (Applications), and Core, and is evolving into the governed operating environment for the hybrid workforce: humans get AI-native desktops for their role, and agents get governed desktops scoped to their task, with administrators managing both as one. This surface includes WS4Builders (an AI-native environment for builders) and WorkSpaces for Agents (W4A) — enabling AI agents to work the way humans do, with access to real applications, real interfaces, and real computing environments. Enterprises want to use AI agents for critical business workloads that touch legacy desktop applications and mainframes, yet 75% of organizations run legacy applications that lack modern APIs, and 90% of corporate data remains locked in systems never designed for agents. Agentic WorkSpaces solves this: it gives enterprises a secure, governed environment where agents and humans operate both legacy and modern applications directly, just as an employee would, without costly migrations.
IN, KA, Bengaluru
Amazon Health Services (One Medical) About Us: At Health AI, we're revolutionizing healthcare delivery through innovative AI-enabled solutions. As part of Amazon Health Services and One Medical, we're on a mission to make quality healthcare more accessible while improving patient outcomes. Our work directly impacts millions of lives by empowering patients and enabling healthcare providers to deliver more meaningful care. Role Overview: We're seeking an Applied Scientist to join our dynamic team in building state of the art AI/ML solutions for healthcare. This role offers a unique opportunity to work at the intersection of artificial intelligence and healthcare, developing solutions that will shape the future of medical services delivery. Key job responsibilities • Lead end-to-end development of AI/ML solutions for Amazon Health organization, including Amazon Pharmacy and One Medical • Research, design, and implement state-of-the-art machine learning models, with a focus on Large Language Models (LLMs) and Visual Language Models (VLMs) • Optimize and fine-tune models for production deployment, including model distillation for improved latency • Drive scientific innovation while maintaining a strong focus on practical business outcomes • Collaborate with cross-functional teams to translate complex technical solutions into tangible customer benefits • Contribute to the broader Amazon Health scientific community and help shape our technical roadmap
US, WA, Seattle
As part of the AWS Applied AI Solutions organization, we have a vision to provide end user applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are easy to adopt and easy to use. The Team Join the next science revolution at AWS Life Sciences Applied AI Solutions, where you'll work alongside world-class scientists to build AI that transforms how therapeutics are discovered, developed, and brought to patients. We're out to revolutionize how medicines are discovered, developed, and brought to patients, powered by a new generation of AI. Our team tackles some of the hardest open problems at the intersection of frontier AI and life sciences. We apply biological foundation models, large language models, and agentic reasoning systems to life sciences problems, then put them into the hands of pharma, biotech, and diagnostics customers as applications and managed services they can fine-tune, tailor, and deploy on their own data. The science challenges are deep: how do you design agentic systems that reason correctly over complex biological, regulatory, and clinical logic? How do you enable customers to tailor foundation models to their proprietary data and get better outputs with less effort? How do you adapt models to reason faithfully in high-stakes scientific and regulatory domains? Today we're focused on two areas. In drug design, our products (including Amazon Bio Discovery) accelerate discovery by giving bench scientists AI-guided protein engineering and antibody design capabilities. In clinical trials, we're building AI that automates and optimizes regulatory and clinical development workflows. We combine frontier research with production-scale delivery to put breakthrough science into the hands of customers solving humanity's hardest problems. We value scientific rigor, encourage publication, and support conference participation. If you want to do research that ships, this is the team. The Role We are seeking an exceptional Principal Applied Scientist to set the scientific direction for our life sciences AI portfolio. You will be the scientific leader who defines research agendas, architects novel approaches, and delivers models and methods that give our customers capabilities that did not previously exist. This is a rare role that combines deep expertise in LLM reasoning and agentic AI with applied impact in life sciences. You will innovate on how large language models reason, plan, and act in complex scientific domains, while applying domain knowledge in biology to ensure models produce scientifically valid outputs. The problems span multiple fronts: - How do you build LLM-based agentic systems that correctly reason over clinical protocols, regulatory standards, and complex multi-step scientific workflows? - How do you develop model customization and training methods that let customers get state-of-the-art results from foundation models? - How do you adapt and extend protein and antibody models so customers can fine-tune on proprietary sequence data and get therapeutically relevant outputs? You will work across drug discovery (protein engineering, antibody design) and clinical trial operations (agentic automation, structured reasoning, domain adaptation). You will own end-to-end scientific solutions from research through production, and your work will directly shape the tools that thousands of scientists use daily. Key job responsibilities - Set the scientific vision and research agenda for LLM reasoning, agentic AI, and biological model customization across the portfolio - Innovate on LLM reasoning, planning, and agentic approaches for complex scientific and regulatory workflows - Develop model customization methods (fine-tuning, RLHF, retrieval augmentation, domain adaptation) that enable customers to train better models on their own data with less effort - Advance methods to adapt and extend biological foundation models for customer-specific therapeutic applications - Solve open research problems in faithful reasoning, multi-step planning, and tool use in high-stakes scientific domains - Partner with Life Sciences domain experts and customers to understand their hardest scientific challenges and translate those into tractable research problems - Publish at top-tier venues and build the team's external scientific reputation - Mentor applied scientists across the team while maintaining significant personal research contribution - Collaborate with product and engineering to ensure research translates into shipped products that serve customers at scale - Influence multi-year research roadmaps through deep scientific expertise and customer understanding A day in the life - Push a new reasoning approach into production that measurably improves outputs for a pharma customer's workflow - Design and run experiments to validate a novel fine-tuning method, then ship it as a capability customers can use immediately - Unblock a delivery milestone by diagnosing why a model is failing on a new class of inputs and implementing a fix - Meet with a customer's scientific team to scope what the next model release needs to do for them - Review a teammate's experimental results, sharpen the approach, and help get it over the finish line - Publish results from shipped work at a top venue, closing the loop between research and impact - Prototype a new idea that could become the next major capability in the product
US, WA, Seattle
We are seeking a Senior Manager, Applied Science to build and lead the science organization across Agentic WorkSpaces. This is a foundational leadership role spanning the full portfolio — Personal, Applications, and Core, and the agentic surfaces (WS4Builders and WorkSpaces for Agents). You will hire, grow, and lead a team of applied scientists who define how we measure and improve the performance of AI agents and human-AI teams. A core part of the role is defining the science agenda itself — identifying which problems are most worth solving and where the highest-leverage bets lie. Directions worth exploring might include Organizational Intelligence (turning institutional knowledge into agent-consumable skills), AI Agent Experience / AiAX (agent observability and autonomous remediation), and contextual, behavioral security that adapts enforcement in real time for human and agent sessions — but these are illustrative examples, not a fixed roadmap, and many other directions are possible. You and your team will define which ones we pursue. The problems your team will solve do not have established industry patterns. You will set the scientific direction and build the team that determines how AI agents and people perceive, reason about, and act reliably within computing environments at enterprise scale. What You Will Do Build and lead the applied science team. Hire, develop, and retain a high-caliber team of applied scientists spanning the Agentic WorkSpaces portfolio. Set the bar for scientific talent, create the growth paths, and build the culture that makes AAWS a destination for the best agent and human-AI researchers. Own the science strategy across the portfolio. Direct the research agenda for how we measure and improve agents and human-AI teams: the benchmarks, task suites, and metrics (accuracy, cost-per-task, task completion, productivity) that turn subjective "it works" judgments into rigorous, reproducible measurement that gates what we ship. Define and drive high-leverage research directions. Work with your team to identify the problems most worth solving and shape the science agenda. Directions worth exploring might include how agents combine deterministic tool use (MCP) with visual reasoning from computer use; Organizational Intelligence and workflow learning (learning from expert recordings, voice annotations, and SOPs); and AI Agent Experience / AiAX (detecting when agents are stuck or degrading productivity and autonomously remediating) — these are illustrative starting points, and your team will weigh them against many other possibilities. Translate science into shipped product. Partner with engineering, product, and program leaders to move models, evaluation, and learning systems from prototype into a decade-old production service operating at massive scale, without compromising the reliability that customers depend on. Represent science in leadership and to customers. Be the scientific voice in org-level planning and roadmap decisions across AAWS, and engage directly with enterprise customers on how agent performance, safety, and human-AI productivity are measured and earned. Key job responsibilities Build and lead the applied science team. Hire, develop, and retain a high-caliber team of applied scientists spanning the Agentic WorkSpaces portfolio. Set the bar for scientific talent, create the growth paths, and build the culture that makes AAWS a destination for the best agent and human-AI researchers. Own the science strategy across the portfolio. Direct the research agenda for how we measure and improve agents and human-AI teams: the benchmarks, task suites, and metrics (accuracy, cost-per-task, task completion, productivity) that turn subjective "it works" judgments into rigorous, reproducible measurement that gates what we ship. Define and drive high-leverage research directions. Work with your team to identify the problems most worth solving and shape the science agenda. Directions worth exploring might include how agents combine deterministic tool use (MCP) with visual reasoning from computer use; Organizational Intelligence and workflow learning (learning from expert recordings, voice annotations, and SOPs); and AI Agent Experience / AiAX (detecting when agents are stuck or degrading productivity and autonomously remediating) — these are illustrative starting points, and your team will weigh them against many other possibilities. Translate science into shipped product. Partner with engineering, product, and program leaders to move models, evaluation, and learning systems from prototype into a decade-old production service operating at massive scale, without compromising the reliability that customers depend on. Represent science in leadership and to customers. Be the scientific voice in org-level planning and roadmap decisions across AAWS, and engage directly with enterprise customers on how agent performance, safety, and human-AI productivity are measured and earned. Set the long-term scientific vision and team strategy: Define what best-in-class agent performance, evaluation, and learning look like across Agentic WorkSpaces — for computer-using agents and human-AI teams alike. Chart a multi-year research roadmap, and build the team and plan to deliver it. Secure buy-in from VP-level leadership. Hire and grow scientific talent: Own recruiting, calibration, development, and retention for the science team. Mentor scientists toward senior and principal scope, and raise the scientific bar across the organization. Direct research on highly ambiguous, novel problems: Guide the team through foundational challenges in agent perception, reasoning, evaluation, reliability, and human-AI collaboration — problems where neither the approach nor the success criteria are pre-defined. Drive cross-organizational alignment: Work across partner teams (AgentCore, Bedrock model teams, Identity, Security, the MCP ecosystem) and across the Applied AI Solutions product portfolio, with product and engineering leadership, to ensure scientific decisions compose into a coherent product. Deliver measurable business impact: Ensure your team's research translates to customer outcomes: higher task accuracy, lower cost-per-action, faster time-to-production, measurable productivity for human-AI teams, and the trust that lets enterprises scale agent workflows. Establish scientific rigor and operational excellence: Set the standard for experimentation, evaluation, and reproducibility, and the mechanisms that keep the science organization productive and accountable. Advance the state of the art: Enable and champion contributions to the external technical community through publications, patents, and open-source work that position AWS as the leader in the science of secure agent-computer interaction and human-AI teamwork. About the team AWS Applied AI Solutions' (AAIS) vision is every business innovating with Amazon AI teammates. Our mission is to build delightful AI solutions that improve human capabilities and business outcomes. The Agentic WorkSpaces organization within AAIS envisions a world where people, teams, and AI collaborate securely from anywhere to create unprecedented value for every organization. We build lovable products that empower every business to unlock the full potential of human-AI teamwork, driving smarter decisions, greater creativity, more value, and faster innovation with confidence. Amazon Agentic WorkSpaces (AAWS) is building the world's most lovable, secure, and trusted always-on workspace where AI agents and humans work as partners behind enterprise-grade security. Our portfolio spans persistent desktops (Personal), application streaming (Applications), and Core, and is evolving into the governed operating environment for the hybrid workforce: humans get AI-native desktops for their role, and agents get governed desktops scoped to their task, with administrators managing both as one. This surface includes WS4Builders (an AI-native environment for builders) and WorkSpaces for Agents (W4A) — enabling AI agents to work the way humans do, with access to real applications, real interfaces, and real computing environments. Enterprises want to use AI agents for critical business workloads that touch legacy desktop applications and mainframes, yet 75% of organizations run legacy applications that lack modern APIs, and 90% of corporate data remains locked in systems never designed for agents. Agentic WorkSpaces solves this: it gives enterprises a secure, governed environment where agents and humans operate both legacy and modern applications directly, just as an employee would, without costly migrations.
IN, HR, Gurugram
Work on ML teams building large-scale forecasting and optimization systems that power Amazon’s global transportation network and directly impact customer experience and cost. As an Applied Scientist II, you will set scientific direction, mentor applied scientists, and partner with engineering and product leaders to deliver production-grade ML solutions at massive scale. Key job responsibilities 1. Lead and grow a high-performing team of Applied Scientists, providing technical guidance, mentorship, and career development. 2. Define and own the scientific vision and roadmap for ML solutions powering large-scale transportation planning and execution. 3. Guide model and system design across a range of techniques, including tree-based models, deep learning (LSTMs, transformers), LLMs, and reinforcement learning. 4. Ensure models are production-ready, scalable, and robust through close partnership with stakeholders. Partner with Product, Operations, and Engineering leaders to enable proactive decision-making and corrective actions. 5. Own end-to-end business metrics, directly influencing customer experience, cost optimization, and network reliability. 6. Help contribute to the broader ML community through publications, conference submissions, and internal knowledge sharing. A day in the life Your day includes reviewing model performance and business metrics, guiding technical design and experimentation, mentoring scientists, and driving roadmap execution. You’ll balance near-term delivery with long-term innovation while ensuring solutions are robust, interpretable, and scalable. Ultimately, your work helps improve delivery reliability, reduce costs, and enhance the customer experience at massive scale.
US, NY, New York
At Amazon Selection and Catalog Systems (ASCS), our mission is to power the online buying experience for customers worldwide so they can find, discover, and buy any product they want. We innovate on behalf of our customers to infer relationships between products in Amazon Catalog to drive the selection gateway for the search and browse experiences on the website. We're solving a fundamental AI challenge: establishing product identity and relationships at unprecedented scale. Using Generative AI, Visual Language Models (VLMs), and multimodal reasoning, we determine what makes each product unique and how products relate to one another across Amazon's catalog. The scale is staggering: billions of products, petabytes of multimodal data, millions of sellers, dozens of languages, and infinite product diversity—from electronics to groceries to digital content. The research challenges are immense. GenAI and VLMs hold transformative promise for catalog understanding, but we operate where traditional methods fail: ambiguous problem spaces, incomplete and noisy data, inherent uncertainty, reasoning across both images and textual data, and explaining decisions at scale. Establishing product identities and groupings requires sophisticated models that reason across text, images, and structured data—while maintaining accuracy and trust for high-stakes business decisions affecting millions of customers daily. Amazon's Item and Relationship Platform group is looking for an innovative and customer-focused applied scientist to help us make the world's best product catalog even better. In this role, you will partner with technology and business leaders to build new state-of-the-art algorithms, models, and services to infer product-to-product relationships that matter to our customers. You will pioneer advanced GenAI solutions that power next-generation agentic shopping experiences, working in a collaborative environment where you can experiment with massive data from the world's largest product catalog, tackle problems at the frontier of AI research, rapidly implement and deploy your algorithmic ideas at scale, across millions of customers. Key job responsibilities * Formulate novel research problems at the intersection of GenAI, multimodal learning, and large-scale information retrieval—translating ambiguous business challenges into tractable scientific frameworks * Design and implement leading models leveraging VLMs, foundation models, and agentic architectures to solve product identity, relationship inference, and catalog understanding at billion-product scale * Pioneer explainable AI methodologies that balance model performance with scalability requirements for production systems impacting millions of daily customer decisions * Own end-to-end ML pipelines from research ideation to production deployment—processing petabytes of multimodal data with rigorous evaluation frameworks * Define research roadmaps aligned with business priorities, balancing foundational research with incremental product improvements * Mentor peer scientists and engineers on advanced ML techniques, experimental design, and scientific rigor—building organizational capability in GenAI and multimodal AI * Represent the team in the broader science community—publishing findings, delivering tech talks, and staying at the forefront of GenAI, VLM, and agentic system research
US, WA, Seattle
Trusted by more startups around the world, AWS makes the power of cloud computing accessible for all by giving founders everywhere access to the same technology that powers the world's largest companies. With nearly two decades of experience supporting hundreds of thousands of startups, including 80% of unicorns, we democratize cloud computing to help founders bring their innovative ideas to life. We support founders at every stage of their journey, from initial onboarding and credit programs to AI-powered guidance and scale solutions. Data is central to how we do this: it helps us identify high-potential startups early, personalize the guidance we deliver, and prioritize where we can create the most value for founders and for AWS. We are seeking an Applied Science Manager to lead a team of applied scientists and analysts building the data and machine learning capabilities behind AWS Startups. You will own the science roadmap end-to-end, from the data foundation that unifies signals about founders, startups, and their products, through a portfolio of machine learning models, to the surfaces that put insights in the hands of the teams and products that serve startups. You will balance hands-on technical leadership with people management, setting the technical bar for your team while developing their careers. Key job responsibilities · Lead, coach, and grow a team of applied scientists, business intelligence engineers, and business analysts; hire and develop talent and set a high technical bar. · Own and prioritize the team's science roadmap and set technical direction for its machine learning models and data assets, balancing rapid experimentation with production quality, cost, and reliability. · Scope scientific projects, design and evaluate experiments, and productionize models that deliver measurable impact, establishing measurement, evaluation, and operational-excellence standards so quality and impact are quantified and defensible. · Drive the science behind recommendation systems, startup segmentation and targeting, and fraud detection, delivering models that surface relevant opportunities, group and prioritize startups by need and fit, and protect the business from fraud and abuse. · Partner with product, engineering, design, and go-to-market teams to translate science into scalable products, and communicate strategy, results, and trade-offs clearly to technical and non-technical leaders. · Foster a culture of scientific rigor and rapid experimentation, and proactively identify and escalate risks with clear mitigation plans. About the team The AWS Startups team builds innovative products and platforms that support startup customers throughout their journey, from initial onboarding and credit programs to AI-powered guidance and scale solutions. Our portfolio serves hundreds of thousands of startup customers globally, and we partner with business development, field marketing, and solutions architecture teams worldwide. We are building the next generation of AI-native products that make world-class cloud expertise accessible to every founder.