Customer-obsessed science
Research areas
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May 15, 20265 min readA new scaling law that relates particular architectural choices to loss helps identify models that improve throughput by up to 47% with no loss of accuracy.
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May 14, 202616 min read
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April 15, 20268 min read
Featured news
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IEEE CogMI 20252025Operational support is an important component of production software services. Support requests are often emergent and can come in many forms such as customer escalations or unplanned service interruption. Engineers across organizations have been successful in implementing automation to help streamline support processes but many solutions remain in the hands of human operators. A successful strategy to
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Winter Simulation Conference 20252025Simulation plays a central role in the strategic planning and operational evaluation of supply chain networks. Within these networks, order fulfillment traditionally requires solving computationally expensive optimization problems in real-time across multiple constraints. For forward-looking simulations evaluating millions of orders, such optimization becomes prohibitively expensive. We develop a neural
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CP 20262025In professional sports, a team has clinched the playoffs if they are guaranteed a postseason spot, regardless of the outcomes of any remaining games. As the season progresses, sports fans and other stakeholders are interested in precisely when, and under what conditions, their team will clinch the playoffs. In this paper, we investigate playoff clinching in the context of the National Hockey League (NHL
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ACM SIGOPS 2025 Workshop on Hot Topics in Operating Systems2025A metastable failure is a self-sustaining congestive collapse in which a system degrades in response to a transient stressor (e.g., a load surge) but fails to recover after the stressor is removed. These rare but potentially catastrophic events are notoriously hard to diagnose and mitigate, sometimes causing prolonged outages affecting millions of users. Ideally, we would discover susceptibility to metastable
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2025Recent advancements in speech encoders have drawn attention due to their integration with Large Language Models for various speech tasks. While most research has focused on either causal or full-context speech encoders, there’s limited exploration to effectively handle both streaming and non-streaming applications, while achieving state-of-the-art performance. We introduce DuRep, a Dual-mode Speech Representation
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